Are multiple Reply-To addresses supported?

Are multiple Reply-To addresses supported?

Hello,
Here's a scenario.

I have 2 email addresses. support@respece.com and help@respece.com.
The Support address is a mailbox, and the Help address is a simple forward to Support.

Within SD, I have the option to assign requests to a specific technician or group based on what appears in the TO field. So far, everything is perfect.

The issue I'm having is when the system or technician replies to the original requestor, I am only able to have 1 Reply-To address in the Outgoing Mail Server Settings.

What I would like to be able to do is reply with the same email address the original requestor used to send his request in.

So for example, if he emails Help@respece.com, our system would download the email from the Support POP account and assign it to a particular technician based on the primary address used. From this point, we would like the reply-to address to be Help@respece.com for additional communication.

Same goes if a requestor emails support@respece.com. We'd like the reply-to address to show as support in this instance.

So, are multiple Reply-to addresses supported?

Thanks for your help!

Greg



















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