Can we please have an update on the new versions, patches
Just like an update on ETA's and proposed features, love the new reporting and am really looking forward to the other proposed features :?:
Creating new contacts while entering new requests
It's nice that the software allows you to enter new contact info when you're creating a new request. It would be REALLY nice if you could assign the contact to an account while you're creating the new request. Otherwise you have to create the request, create the contact, then after the request is saved, you have to go all the way to the contacts screen and update the contact to reflect their account membership. Thanks!
Massive Issues with Importing
Hi. I've just bought SD+ and I'm very happy with it so far. However, I'm experiencing major issues with the scan. I run a domain scan for the first time, entering credentials of Domain Name, Username and Password only. The scan detects 1034 workstations and scans fine. Once this is complete, I re-run the scan and get the following error: FAILURE :Issue while starting domain discovery. Please report the problem to the system administrator, with the Error Code - 1,155,891,338,460. Not good. I try and
Problem with WorkOrder.do
Sometimes when loading a ticket, the page will hang trying to lookup machine name scripts. I have applied the latest service pack. While viewing the source code, I have narrowed it down to this: There are five scripts loading directly under the title in the head of the page. The code entered on the page is: <machinename>/../scripts/<script>.js All other script references on the page are fine, but those five are causing this page to fail.
Accessing History
We have a call that has quite a lot of history and we are unable to view it all in the servicedesk it appears to have truncated it so we cannot se who closed the call. Is their a table we can look at in mysqsl to find this information. Cheers, Meso
network connection and icon lost
hi to all.. this prob started when i remove the sp2 ,my network connection and icon is missing but i can still use the internet.. is there anyone know how to fix this.im using win98 thank you
How to enable ssl support on Version 5.5.0
Is there anything that needs to be enabled for ssl support to work for Service Desk. I've upgraded from build 5001 to 5501 and can't get ssl (https:\\servername:8081) to function correctly.
Mail fetching error !!
Hi Message from system log viewer : "ERROR : Throwable error thrown for Mail fetching thread. Hence mail fetching will be stopped. " ??????? Regards Bart
Setting Mandatory fields in ServiceDesk plus
Each time I set a certain field in the Request page to be mandatory it loses the setting again ? I have 2 additional fields added & both are mandatory. One holds, The other doesn't. Any ideas ? or does it only allow one additional field to be mandatory. Thanks E
Links on forum pages
Can the links to the forum please be fixed so they are the same if you click on the link from the enterprise area of the forums and click on service desk it goes into the first Service desk forum and not the main menu Also depending on which link you choose, bottom of the page or top If you are looking at a topic you will go to different areas depending on the link you click on
Site Licenses for software
Hi Any suggestions on how to handle site licenses for software. Also with about 500 mac laptops in the assets am i able to assign software to assets. (thats lazy i guess i should just try it.) I think software licenses shouldnt have been bundled in with assets personally.... creating a whole new asset for 1 license of 1 product this could equate to 10000+ assets which are just software licenses mmmmmm Im thinking i might boycott the whole software section of SD+ Barb
Two IP, one subnet, on NIC ?
Hello there, I'd like to know how SD+ binds itself to IP under Windows. If possible, I'd like to use two IP from the same subnet, on the same NIC, but I'm not sure how SD+ will behave: for example, for sending mails, should I tweak my relay rules ? Thanks for your help !
Task management capabilities? Priorities?
Is there a way to assign tasks that you put in for yourself an A, B, or C status? Or otherwise move tasks up and down a list? Can there also be a display of the rest of the text when you float your mouse over it, like the announcements? (although announcements don't show all the text when hovering the mouse over it.) Justin
SSL on Build 5501
Hello, Is there any way to setup SSL for Service Desk Plus. We have a large number of users that will be connecting from the outside and I cannot find any documentation on setting this up. Thank you,
Which Platform?
I am about to install and configure SD Plus 5.5 on Windows - Is there a preference out there over which O/S to install on? I'd prefer to just run it on XP Pro unless there is a compelling reason to use 2003 Server. Thanks!
ServiceDesk Error
I often get this error when the request page refreshes (currently set to every minute). 'Most' of the time its fine, but there will be atleast 1 'time' per day where this will occur, and continuing happening for awhile, until it suddenly stops. Manually refreshing the page fixes it straight away, until the next auto-refresh, when the error will then appear again. Eventually it will stop happening, and generally wont happen for quite awhile afterwards. As far as problems go, this isn't a major one,
Making Requests Visible to All?
We want all requestors to be able to see certain requests. Is there any way to make requests visible to everyone? David.
Service History
Is there anyway in SD+ to maintain a service history for assets and workstations? Regards Paul
Linking Multiple Locations.
We have two locations. Only one currently has ServiceDesk installed. But it sure would be nice if we could link these two locations. We can't use WMI, because of NAT. But what about an agent that could communicate between two instances of ServiceDesk? Allow us to keep all our service info. synced between the two locations. David.
Release
I have been searching a lot on this forum, not trying to sound like a rude SD user but when will the next release really come out???? It would be nice for a specific date or estimate for us users ;)
Remove time spent
Is there a way to have the Time Spent function removed? I know we can just ignore it, but ...
Error in Survey Results Details
When I try to see a survey results detais in admin tab, an error occured (See details in attached file).
Preventative Maintenance problems
I have been having similar problems too where preventative maintenance tasks will work for awhile and then they will stop working. I will try your suggestion and see if I come up with anything.
Merge requests error
Hi there, we receive the error as shown in the attatchment when trying to merge 2 calls. Can you look in to this please
Which SQL?
Hi, I understand you're making SDP available in SQL. SQL 2005 or SQL 2000? Thanks Jerry
Connection to RPC server in the workstation failed.
hi how would i resolve this error: "Connection to RPC server in the workstation failed." i'am scanning windows 98, 2000, and XP environments.
Mandatory Fields
Is there a way to make fields manadatory when a user is submitting a new request? I would like for the category field to be mandatory along with a few others. Thank you, Jackie - Guest
Changes in timing for New Requests
Im a new administrator to Service Desk Plus. I was adding a New Request however would like to find out if its possible to change the start date or time of the new request instead of using the time which the new Request is created. The request could be a backdated request for the above scenario. Any advice ?
Where are attached files stored?
Is it possible to open an attached file (through link in SDP), change it and save it? So far in our evaluation we find that changes don't take. Is there a way to support direct link to the actual documents? Thanks
Solution's tipics organization
Hi! It should be useful to have a checkbox to publish an entire solution's topic like you do with a specific solution. It's feasible? Thanks for your help! :D
Hide Topics on Solutions Page
Is there a possibility to hide one of the Main Topics on the Solutions Page for "not Technicians"?
Deplying the SD+ on tomcat
I am developin an intranet site. "IT HELP DESK" w ill be one if the options in that site. Once the user clicks on it i want the software to run.How will that happen? The webserver we are using is TOMCAT. 1) i will have to deploy the software on the webserver(Tomcat).How do i do that.Is there anything like a war file or something?
workstation parameter duplication
I work in a training environment and we provide training setups around the country. The remote training centres are not connected to the main network in the office. I would like to scan a batch of new workstations into SD+ prior to them being delivered to the training centre. However, to reduce administrative overheads each training centre has the same setup (machine names, ip addresses) and therefore a scan is rejected because the workstations are deemed to already exist. Once added the workstations
Must reassign technician when getting a reply from requester
Right now a request is put in by a requester and we assign the request to a technician. The technician then replies to the requester with questions or possible solutions etc. However, when the requester replies, it gets added to a queue again and the reply must be reassigned to a technician again. Is there a way around having to keep reassigning a technician for each requester's reply?
SD+ Database position
Can I move the DB directory in another location? For example in another HD. I have to modify some configuration file? Which and how? Thanks!
Back slash in title cause error (SD 5.5.0)
If you use a back slash in the title, there is a major javascript error. Javascript Code: // The desc and title will be stored as javascript so that the child window can refer them var timeEntryDesc = ""; var descToId = new Object(); var requestTitle = "C�pia de Pasta do F:\";
Requests for assistance
A week or so ago I raised to requests for assistance from the support tab of SD+ and have yet to receive an acknowledgement let a lone a reply. Where can I go to see to progress of the requests? Regards Paul
Purchasing Features Request
Would it be possible to allow multiple contacts per vendor? At this point in time, we're forced to create a new vendor for every contact from a single company. It would be nice if, when we created a new purchase order, we could specify a default contact that would appear for the selected vendor -- but have the option, in a drop down box, of selecting another contact from the same vendor. Larger organizations could have multiple contacts at a vendor, and different employees within an organization
History
We have a call that has quite a lot of history and we are unable to view it all in the servicedesk it appears to have truncated it so we cannot se who closed the call. Is their a table we can look at in mysqsl to find this information. Cheers, Meso
Report generated with strange characters
When we customize some report, it's generated with strange characters, but another one work fine (almost reports are bad). See the example attached.
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