reports - additional fields
Can we filter/display request reports with the fields Group and the request description?
We assign tickets to groups. I want to build a report so that our tech manager can print out all the tickets (with locations and request description) then give each tech a pile of paper tickets which he can take out in the field. In a lot of cases, the tech doesn't have easy access to the SD server to check in with the web interface.
We assign tickets to groups. I want to build a report so that our tech manager can print out all the tickets (with locations and request description) then give each tech a pile of paper tickets which he can take out in the field. In a lot of cases, the tech doesn't have easy access to the SD server to check in with the web interface.