Is There a Wildcard Function for IP Range in Custom Groups
Good Afternoon, I'm looking to create a custom group that spans the same devices in multiple sites. For example, 172.16.51.100-200, 172.16.60.100-200, 172.16.67.100-200, etc. There are around 30 sites (denoted by the 3rd octet) that I would like this group to span, is there any way to wildcard the search field like this: 172.16.*.100-200? I'd just appreciate being able to do this rather than add 30 lines to the group. Thanks, Josh
Incident request problem
A SD ticket generated by requesting approval for software install via SSP in Desktop Central is not populating all fields. When the same user will send email directly to SD all necessary fields are populated. See both attached files: via_email and via_ssp
IOS Push Notifications certificate expired on the 4th of October
Dear User Customers were instructed to download the push notification certificate from the bonitas site link , replace the existing file "SDPProductionCertificate.p12" available in ServiceDesk\server\default\conf and restart the application after replacing the file. We will include this file as a part of the 9229 hotfix. Regards Edwin Vasantha Kumar Servicedesk Plus Team
Image as link
Hi, How i can make my custom logo clickable? I need redirect to main page of service desk.
Service desk not opening in browser
We are having a problem after updating our service desk license. Now its not opening and when restarting it it starts okay but when opening in the browser we get page not displayed. I am able to telnet to the port on my computer but cant open the link.
Restrict deletion of a technician while possible resolving cases of requester!!
Hi, I want to know if it is possible to restrict technicians from deleting attached files that are sent by requester. And it is necessary for the technicians to be able resolve cases. Our company does not want any data deleted(all data are sensitive) unless it is by administrators.
Report for exchange usermailbox rights
we can set mailboxrights for users like full Access, etc. but we can not see, how are the rights on a mailbox at the moment. We like to have a report, where the technicans see which mailboxrights are on the usermailbox and can select it to delete or modify. regards, Jörg_L
Customer Portal and Default Business Unit
Hi all, We have two business units available in the customer portal - Support and Networks. Support is our default unit, however when a new customer is approved for portal access, upon their first login they are always taken to the Networks business unit first. Is there a way this can be fixed
Recording Oracle licenses against assets
Having a bit of trouble on how to record Oracle Enterprise licenses against a server asset. The license model is based on Named Users, and a certain amount of named users are assigned to a server depending on the processor count. In this example I have a single server asset which has 2 x quad core processors. Using Oracle's metrics I require 25 user licenses to be assigned to a processor. The number of processors is based on the cores, and each core is 0.5 of a processor so a single Quad core processor
How to copy the threshold profile from 1 manage server to another
Hello, where I can get option to copy/export the threshold profile from 1 manage server to another. Our requirement is to apply the same threshold templates to newly build manage server without having manual work. Rgds Manas
Do not see the events of devices
Hi all, Why i do not see old event on Tab "Event History" How do config it.
New request is generated when a CC'ed user responds to an email
Hi, If a requester submits a ticket to ServiceDesk that includes other users in the CC field of their email, any responses from those CC'ed users - if they reply to all (which means they'll reply to the helpdesk) - will also generate a new ticket in ServiceDesk. I understand that this happens because their reply will obviously not include the ##RequestID## in the subject field so ServiceDesk see's their email response as a new request. Is there any workaround for this other than suggesting that
Desktop Central Patches - clean up / delete?
Hi, The C:\ManageEngine\DesktopCentral_Server folder on my server has grown to about 9GB. There's some subfolders and single files there related to patches that have been applied to the Desktop Central application itself, not to be confused with "patch management" for applying patches to client machines. These are new releases of Desktop Central that have been applied via the .ppm files. I have around 430MB of .ppm's located under the Patch subfolder, as well as various other subfolders named with
Project - Reporting time spent on tasks
I seen quite a few posts about similar things but I have yet to find one that works flawlessly for me. I nicked this one from another post and added "createdtime": select max(tc.chargeid)"Charge ID",max(au.first_name)"Technician",max(ct.description)"Description",max(pd.title)"Project Title",max(md.title)"Milestone Title",max(td.title)"Task Title",SUM(ct.TIMESPENT)/1000/3600"Timespent",max(ct.TECH_CHARGE)"Tech Charge",max(ct.other_charge)"Other Charge",max(ct.total_charge)"Total Charge",longtodate(max(ct.ts_starttime))"Start
Adding custom fields in reports
Hi, this text was written with the help of automatic translation. I'm sorry if it looks like nonsense =( If you change the status of the application with the "open" to "on hold "we fill the obligatory comment. Question: Is it possible to withdraw the comment in the report?
Customized Ticket Status which are considered completed
Dears, The behavior of customized Ticket Status, which are classified as completed is still not entirely clear to me. We would like to have a Cancelled and Informed ticket (Completed) Status as well for statistics. - Does a ticket with a Cancelled Status have the behavior of a Closed or Resolved ticket? - Can a user reopen a Cancelled ticket? - What notification classification will trigger email to the user? Resolved or Cancelled? We considered doing that in the "Request Closure Code", but we
Security problem in URL
Hello Support logged in as a customer ,if I use the URL http://opmanagerurl.jay.net/apiclient/ember/index.jsp#/Maps/BusinessView/Itforsyningen_bv as a customer i can just replace the last URL segment with another view. for example i can just write http://opmanagerurl.jay.net/apiclient/ember/index.jsp#/Maps/BusinessView/customdashboard1 instead and get access to maps over devices not allowed via the user setup restrictions. If the customer looks at the dashboard he will get information on 2 custom
License issue
We just received our license file from our SCM focal. We have passed our 30 day trial period of ServiceDesk Plus and tried to apply the new license file and it says invalid license file(Error code 500). What do we need to do to request a new license file or process steps we might be forgetting while installing the new license file. Thank you, Brad Hayes 316-523-2300
Massive close os requests
Hi, i need to close arround 70.000 tickets in SDP version 9, but I need a solution to close them massivelly, and could not stay selecting one by one. How can i do it? It's urgent...
Service Level Agreement
Hi Support, 1. Need advise how to activate the SLA that have been deleted. 2. When create new same name SLA the system prompt failure message "SLA with same name already exists. Please provide a different value"
Self Service with Citrix Store Front
Hi, Does anyone know how to integrate the reset password link for AD Self Service with Citrix Store Front? I know you can do it with Outlook OWA, but want to know if there is a way to do with with Citrix Store Front (we are using Store Front v1.2)
regarding ms sql monitoring via application manager
Hello All, I need some basic details about the threshold attributes available on ms sql monitor in application manager . what they actally mean and what are the standard value of threshold for them?
Cannot get SSL to work in ADSelfService, after checking box for Enable SSL Port I Cannot get back into the console
I am trying to use our company's wildcard certificate on ADSelfService and I have followed instructions to the letter, but it never works. Every time I check the Enable SSL Port box in "Admin" console, edit the server.xml in /conf directory, I cannot get back into the console at all. I end up have to revert back to a previous snapshot to get back in. This is getting ridiculous.
Customise the GINA "Reset Password" and "Unlock Account" 'buttons'
I'm attempting to customise the colour of the "Reset Password" and "Unlock Account" buttons on the Windows login GINA page but to no avail. I know the customisation of the start page is handled in the "ResetUnlock.html" and I have already gone about updating the logo, button text font etc. but I am seemingly unable to see where I need to change the background colour of the two 'buttons'. I have already updated the "Re-branding" element of the "Admin" panel and have set the "Change Theme Colour" to
"The trust relationship between this workstation and the primary domain failed" after
Hello, I'm testing adselfserviceplus. I log on on it with one domain user and changed the password for that user. After i try to log on with this user on is computer with the new password i got the "The trust relationship between this workstation and the primary domain failed" error Is this issue normal when changing passwords? What can be done to avoid this issue? Thank you
Boot Camp Sep '16 - Asset Management
Real Time Traffic Widget
Hi, I was wondering how to change the scales on the real time widgets, currently showing interface bandwidth in bites Thanks Pablo
No OPM performance details
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus Personal version 3, build 3010 The initial fetching works fine, until it tried to fetch the performance infortamition (Just indicate "To be initeated" and nothing else happen OPM performance details table is empty Our Opmanger database is very small (90 devices) and it is collecting performance info correctly Rest of the data was fetched fine. and I can have reports on
Escalation SLA configuration
Hello, I get an error when i try to configure SLA i dont get any escalation notification from the system and when i try to delete it i get this error see attachment . WARNING : SLA is being used by a module. Hence cannot delete it from database. But it has been marked as not for further usage. X
Backup Size Reduced
i have Service Desk Plus MSP Standard Edition version - Your Version : 9.0 Build 9009 Latest Version : 9.0 Build 9009 [Details] Database : postgres Today tool was crashed and i reinstalled on another system and restore my backup. everything seems working fine. backup size reduced drastically. before crash backup size - Part 1 - 52MB, Part 2 - 119 MB After restore Backup size - Part 1 - 53MB, Part 2 - 1 KB could you any help me, to find out the reason for the same. Thanks Anoop PS Mob - 9995822232
Next version of MSP?
Hi, I was advised earlier this year that the next release of MSP (to match the new SDP version 9 look and feel) would be released the third quarter of 2015. As we are now in the final month of the 2016 quarter I would like to know when this release is likely to appear.
Full backup
Hi team, How could i get a new full backup (aditional to the first one) in recovery manager? Regards.
Custom Triggers ---- Id by email address
Hi all, Does anyone have a script that identifies a customer/requester by email address and assigns it a priority based on the address??? Thanks!
Notify select Technicians on Assignment
We have a select group of Technicians who are not regularly logged in and have requested they get emailed when a request is assigned to them. We have looked at Support Groups and this addresses some requests but there are others that do not fit this option. We considered Business Rules but Technician isn't a field we can build a rule around so that doesn't work. Any suggestions?
Setup a Remote Desktop Connection with Desktop Central
I setup a Remote Desktop Connection shortcut and pushed the shortcut to a test machine, but I am not able to figure out how to add the server name to the config. Is it possible to add the name or am I doing something wrong? Thank You, Ed
How to display Conversations in NetFlow v12
In Netflow v11.6, I can open the router interface, click on source to display the devices, then click on a device to display all the conversations for that device with details for each session. In v12.1 I can find no where to do this simple thing. I can see all sources, but can't select one. I can see all conversations, but it doesn't allow me to select a single host and provides very few details.
Multiple network interfaces
Is it possible to use netflow analizer with multiple network interfaces (interfaces of host server for network analyzer)? Is netflow analyzer automaticly listening on all interfaces that exist in the Windows system? I didn't see any option to choose interfece in analyzer gui.
OpManager 11600 and VmWare
Hi all! OpManager 11600 has 4 Device Templates: ESXServer & VMware ESX/ESXi VMware Virtual Machine & VMwareVirtualMachine What's the difference between them? http://odarchuk.com
Dashboard Process Values
I have a few application servers that I would like monitor the Current (not avg) value of CPU and Memory of select Processes of a Server. I can not seem to find the Widget to do what I am wanting to do, can you please help and point me to the correct widget and selections I am looking for.
Custom Report to Show Me Call Closure Rate
Hi I am looking to write a custom report that can show me the rate of call closures. Eg. I want to know the precentage of calls that have been closed within 24 hours. My boss has set me a target of getting 90% of calls closed within 24 hours but I cannot see a way of setting up a report to show me the current percentage.... Can someone help please
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