Notify select Technicians on Assignment
We have a select group of Technicians who are not regularly logged in and have requested they get emailed when a request is assigned to them. We have looked at Support Groups and this addresses some requests but there are others that do not fit this option. We considered Business Rules but Technician isn't a field we can build a rule around so that doesn't work. Any suggestions?
Topic Participants
Craig Rogers
Mohamad Jawad
Thorir.Eggertsson
SDPadmins.pl