The behavior of customized Ticket Status, which are classified as completed is still not entirely clear to me.

We would like to have a Cancelled and Informed ticket (Completed) Status as well for statistics.

 - Does a ticket with a Cancelled Status have the behavior of a Closed or Resolved ticket?

 - Can a user reopen a Cancelled ticket?

 - What notification classification will trigger email to the user? Resolved or Cancelled?

We considered doing that in the " Request Closure Code", but we are expecting that many of the tickets will be automatically closed, so we won't be able to choose the closure code ourselves.

Any thoughts on this would be highly appreciated.