What's Coming Up Next in ServiceDesk Plus OnDemand !
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will contain Request Assessment features and below is the list : Request Assessment Details - Request Tab(Time Elapsed Analysis) : Request Assessment presents every minute detail about the activities within a request. Total time spent on a request, technicians/ groups assigned to requests, status of requests etc., every such detail is fully elaborated in the request assessment page. Life of Request: This table displays the total
AD SelfService High Availability
Good Morning, Does AD Self Service have High Availability/ Failover capabilities? We were told that it was possible before purchasing it, but I am not seeing it within the configurations. I also did not see it within the Admin Guide. Is this something which will be added later? Or did I just miss the configuration within the application itself? We are hoping to configure all of the applications with High Availability/ Failover. Thank you for the help!
Custom icon field
Hi. I've had a request from one of our internal used to be able to have a custom field on a incident that is of type icon. This would appear much as the email status field does where a red/green open/closed envelope is shown to indicate if there are messages and that they have been read. Users should be able to select icons from a library that can be attached to the status along with importing custom icons and descriptive text
Email Parsing - REQUESTTEMPLATE
I have a web form that is sending an email to our SDP instance to generate an Incident Request. I'd like it to use a specific form, which I've included in the parsing commands. However, it is not selecting the template, but using the Default Template.
CAB Recommendations
Hi, Currently experiencing an issue with CAB recommendations. CAB members are receiving message : "You are not authorized to view Change module and details" In the Change notifications under send for recommendation: the $ApprovalLink is included for CAB members to approve. Build: 9226 - MSSQL Regards, Ashburn
SQL Query for Ticket Resolution Notes
I'm running the query below to create a quick report but would like to enhance it to include the resolution notes. Which table has the resolution notes? My goal is to make sure tickets are being closed with a few notes regarding the steps taken to resolve the issue. Thanks for your help SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", cd.CATEGORYNAME "Category", wo.TITLE "Subject", ti.FIRST_NAME "Technician", pd.PRIORITYNAME "Priority", std.STATUSNAME "Request Status", std.ISPENDING
How to execute different permutations of Business Rules
I have the following rules currently configured: (ignore the case as this is just an example) If subject contains "DevOps" assign to Devops Group If subject contains "Critical Priority"; set priority to Critical + send email and sms to technicians A,B, and C If subject contains "High Priority"; set priority to High + send email to technicians A,B, and C As it works right now our IT department can see all the tickets and the DevOps department can only see a subset that are within their group. So I've
Missing data columns in report wizard
Hello I would like to have two different types of reporte for my technicians where they (and I) can easily check which type of tasks they have reported worklog time for in a specific day or week. For the Module Change I manage to get this two types with the builtin report wizard. Type 1: Detailed report of all changes with completed worklog time this week New Custom Report, Tabular Reports, Module Changes Columns: Change ID Title Change Owner Time Spent Technician Time Spent End Date Time Spent Date
How to add Solutions categories?
How do I add a new category under solutions?
Patch Inventory since 92099
Hi I found inventory trouble since 92099 installed Like No reporting to "Patch Management" after patch applied. For example: 304124 - Update for Mozilla Firefox (49.0.1) - Missing systems = 381 I can see most of machines already applied (The operation completed successfully.) If I drop down to missing systems It's not required If I go to specific machine. Second day - results not changed. When this results must be updated? Dmitry
Disaster Recovery Server
Dear All please i want your help as i want to build Disaster Recovery of manage engine so how can i make that issue
Minimum Permission
Hi Team, Can you please advise the minimum permission that can be used for service account? Which parts of domain controller is going to touch by ADSelfService plus and what are the minimum permission required to perform task by ADSelfService plus on Domain controller? Thanks Arjun
Minimum Permissions
Hi Team, Can you please advise the minimum permissions that can be used for service account? If we are using inbuilt database where this service account will store ? Path please. Thanks Arjun
Build 5317 installation
How do we update to the localize buld 5317 if a previous build (actually 5315) is in use? Thank you Riccardo
Password Expiry Notification Enhancement
Request an option in the ADSelfService Plus' Password Expiry Notification feature to skip generating password expiration notices for any user where the "Smart card required for interactive login" has been enabled. Within our organization we have smart card enabled users and other who use ID/password. We're unable to segregate those users into separate OUs to control which receive password expiration warnings. Instead, it would be extremely helpful for us to simply have an option within the Password
PostgreSQL Database to Splunk
Our organization is attempting to export the ADSSP PostgreSQL Database data and import into Splunk. We are in the process of configuring it but need to know the following: The hostname of the PostgreSQL server. The name of the PostgreSQL database that DBConnect will be working with. Were exactly is the PostgreSQL database located Credentials (Username and Password) associated with the PostgreSQL database. Thank you, Oscar Fuentes
Password Sync Reports
Hello, I am curious if anyone is aware of a method in which I could generate a report of all users who has sync'd their AD credentials to that of the Oracle databases our clients login to. We have had a few complaints from users that their accounts have become unlinked on their own and we would like to see what might be causing this issue. As far as I can tell the only report I can generate shows Enrolled users, but this does not necessarily mean those users have their passwords sync'd.
Showing address on the search result
Dear experts, Is there a way to show all fields on the search results (Employee Search) For example, the address is not shown on the search result even the address is actually there for the particular user. Many thanks and best regards Aldi
Error: Couldn't start remote service. Overlapped I/O operation is in progress.
When I try to install the GINA remotely from the ADSelfSerfice admin console on a Windows 10 or Windows 8.1 computer the install fails with error: “Couldn't start remote service. Overlapped I/O operation is in progress.” The problem I see is the default remote registry setting is set to disabled and ADSelfService is not able to start the service since it’s disabled. If I set the remote registry setting to manual, then ADSelfService will start the service and the install will complete. We’re using
Mobile Push Notifications not working on Android App
We have push notifications turned on. The users with iPhones are getting the notifications, but Android users are not. From what I read, this should work on Adndroid as well as iPhone. Anything I could be missing?
Unable to Associate Site to Technicians
Good Afternoon, We are planning on segregating our ServiceDesk install between our US and European IT support members. However, although I have changed the relevant sites to Refer Default Settings: I cannot then associate any Technicians to the sites that I have set as Refer - there are no options within the Technician account other than Not Associated to Any Site, which means they can see everything: The only way I can get the Sites to appear is to set them to Custom - which then does not give
Can not print a request with full details
We have just had an ISO audit and have received a non-conformance because we are unable to print a request with all the details. All you get is a print-out of the Print Preview configuration with the first page with the scroll cursor on the right showing there is a lot more information below. We tried printing on the ServiceDesk Plus online demo and that appears to work correctly so clearly has now been fixed. When are the plans to roll this fix to the MSP edition? We are currently on 9006. P.S.
New Software to deploy - Veeam Endpoint Backup FREE 1.5
Hi DC Team! https://www.manageengine.com/products/desktop-central/request-software-package.html is down again ( How i can add new request to new Soft_tempate in DC: Veeam Endpoint Backup FREE 1.5 ? https://www.veeam.com/endpoint-backup-free.html Could you add it ! http://odarchuk.com
Auto Reply changing status
Situation: We reply to a user and change the status to waiting on user. The user has their Out of Office auto reply turned on. Problem: The auto reply changes the status of the ticket to Open again. We do like the fact that the auto reply is added to the chain of emails for tracking so we don't want to filter those out. We however need the ticket to stay in the "waiting on user" status. Work around: We know that this happens, so we wait for it to change to Open and manually change it back. Since
Can The Email Subject Be Changed?
Is there any way to change the subject on the email that goes out based on the subject or category of a ticket?
Appending E-mail to Notify
Is there a way to append the email to notify with an email that the requester enters and an email that automatically populates the field? What I am trying to do is use the field and form rules to populate the email to notify field without overriding the requester's entry. The way it's working right now is that when the requester fills in the field, the rule overwrites their entry with the distribution list I have set up in the rule.
Ports used by ADManager Plus
Which ports needs to be opened on Firewalls for successfully configuring/running ADManager Plus?
ADManager Plus disable user not work
I try use ADManager Plus to disable a user in active directory but when recheck in active directory, user still working and not disable. Any ideal
Scheduled Reports without Folder creation
Hello all, I haven't been able to find an answer to this question so far: Can scheduled reports be exported to a specific location without it automatically creating a folder structure (Reports\Report\ etc) Thanks, Tom
Report needed for calls open more than 5 days
I need to generate a report that shows me all requests open for more than 5 days grouped by Group. Is this something someone has done? Thanks!
Notification Email Templates Not Reading UDF_CHAR Values
Hello, I have a notification email configured that is intended to pull a value from one of the additional fields. In our configuration this field is UDF_CHAR29. However, when the email comes through it only populates "9". The email generation is only looking for UDF_CHAR2 rather than UDF_CHAR29 as intended. Is there a way to ensure that the email looks at the correct field rather than stopping at the initial value it sees? This means users can only pull additional values UDF_CHAR1-9 into an email
Analytics Plus is not available
Services work: ManageEngineAnalyticsPlus ManageEngineAnalyticsPlusAccounts ManageEngineAnalyticsPlusApplication But the server itself is unavailable. Software and server settings have not changed. Simply ceased to be available on the web. What could be the problem? STATUS | wrapper | 2016/09/27 10:56:58 | <-- Wrapper Stopped STATUS | wrapper | 2016/09/27 10:57:12 | --> Wrapper Started as Service STATUS | wrapper | 2016/09/27 10:57:12 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS
Free Windows Health Monitor Refresh Interval
Is it possible to update Free Windows Health Monitor so it can refresh more often than 5 minutes? I'd like to see updates every few seconds to review impact to servers during transactions. Thanks.
TimeSpent Report
Hi, I was wondering if it is possible to have a timespent report across the board instead of just on Requests. I need to keep track of time spent on Changes, Projects and Problems and this is becoming a big issue. The DB is PostGres and the HD version is 9.2 (9227)
Сhange сredentials
Hi, How to change the "Host Name / IP Address" and "HTTPS Port Number" in the tab "Advanced Analytics" without removal all configured settings and your complete database in ManageEngine Analytics Plus? Perhaps make it through the database SDP? Thanks!
Tasks will not keep Group assigned in an Incident Template.
I am creating a new Incident Template and I want to assign a task to a Group and not an individual technician. If I assign a task to an individual technician it will create the task correctly but if I try to just assign it to a group it will not assign the task to a group.
How do I share admin privileges with other users in Analytics Plus?
Hi, I want to share admin privileges with my colleague for a database that I created. How do I do that?
Approval based on count
It would be great if there is an option when creating a request/incident form when you need an approval that you can set a counter. Meaning if you need 3 approvals out of 4/5 depending on your list of approvers. Example: Request=Access to Folder Notification to approvers= 6 in the list Approval Counter=3 The moment when there is 3 people that have approved the request, it must be marked as approved.
Incident Template Rules
hello Every body I Want to ask about how to make rule on Template when the requester open it to download file
Service Desk Plus with Active Directory, Requestors can't log in.
I have a new install of SDP, it's configured for email, it's creating tickets and sending replies with no problems and right now I have 1 configure Administrator/technician set up as a local user so if Active Directory is down, which I user could report, the tech can still log in to handle the tickets. I've configured active directory, setup SDP to point to single domain controller, create and AD account with admin privileges and did the initial requestor import which worked fine and pulled in nearly
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