Add requests to technician calendar
I cannot seem to find how to add tickets to a technicians calendar? This is pretty basic for a manager to schedule tickets, but I cant seem to find out how to do that. Thanks for your help!
convert timespentonreq field in SQL
I am trying to create some custom reports from our SQL database and I am have a problem convert the timespentonreq field. I can convert to time, but it drops the first digit of hours if more than 100 hours. Any ideas or help?
Changed department for a number of requesters and want a report on the new department
Hi, We recently changed the department a number of requesters belonged to. We now want to run a report of what requests these users have submitted since the start of using Service Desk. The new department name is 'External Customer'. So what we need is something like 'select all requests where department is external customer' Thanks
Time difference
I love this tool. It's simple and quick and does the job. One question I have, though: I noticed that if a password expires at 7:30am, the notification adds 8.5 hours. Example: Expiry is 5/15/2015 at 7:31am Email Notification (using macro %DateTime%) says password will expire 5/15/2015 at 5:01pm. What might cause the 8.5 hour addition? Thanks! Whitney
Password Expiry Notification Macros
Hello, we are using ADSelfService for our global sites but we only want to use 1 server rather than deploy multiple instances of ADSelfService in various regions. The issue we have is that in North America we use the Date and Time format as YYYY-MM-DD and time with AM/PM. However, in Europe they use DD-MM-YYYY and military time. How can I accomplish this for our European users that need to be reminded. Is there a different macro? Thank you!
Importing users from AD
Hello, i'm using this file to import user from AD to ADSelfService Plus The problem is that two users stay with the mobile phone duplicated. I already delete them and import the file again and the problem persists Also if i change the email address field on Active directory these field is not updated on ADSelfService Plus Thank you
Default end user page
Hello, How can i reset the user logon page to the default settings?
Monthly/Yearly Query Report for Created Assets
Hi there, I would like a query report which shows all assets that have been created in a month, to be run and emailed on the first day of every month. If it is of no bother, could a yearly version also be created? Our HelpDesk build is 9119. Many thanks in advance.
GINA Deployment hangs
Hi There I am now frustrated the maximum! I am deploying the GINA APP from the server to the client machines. It hangs on "processing" and that's where it stays. If I check the software has successfully loaded on the machine but it does not update the server with "successfully installed". I have to stop the services, then start them again to then do another deployment. Please can you assist with what I am perhaps doing wrong?
Error in translated text. Possible to change?
Is it possible to change text in the interface myself or does this need to be done by the software developers? The reason I'm asking this, is because there's an error in the dutch translation on the unlock account page. If a user goes to the page https://<siteURL>/accounts/UnLock , the user is presented the screen below. The text should be 'Uw account ontgrendelen' and not what it shows now 'vergrendelen' (in dutch 'vergrendelen' means Lock and not unlock)
Service Catalogue Query
Hi, I´m running servicedesk plus version 9.2 build 9212, my database type is Postgres, when try running the query below i get an error, will be so kind helping me to get it right for my build and database type please SELECT serd.Name "Service Category", max(list.Templatename) "Template Name", max(qd.QUEUENAME) "Assigned Group", STUFF((SELECT ',' + tgm.QUEUENAME FROM TemplateToGroupMapping tgm WHERE list.TemplateID=tgm.TemplateID FOR XML PATH(''),TYPE).value('.','nvarchar(max)'), 1, 1, '')
Time Report
Hello! I am trying to build a report to pull the total resolution time for each ticket that is resolved for a given month. Unfortunately, when I try to pull the report, it gives me a new row for every work log entry, and not just one row per ticket. Any assistance or direction would be helpful. Thank you, Leslie Dunn Supervisor, Enterprise Help Desk D&W Fine Pack
SDP wont start - we are trying to evaluate if we want this product...not a good start
we have installed with all defaults on Win Server 2012 R2 App hangs on application layer starting. we have tried everything from different ports, server names, db types as well as uninstalling to take defaults. nothing works.
Report to show breached SLA's
Morning all, im looking to build a report to show breached SLA's, which have been passed over to a different group after the SLA has been breached. Essentially we have a 2nd line which on occasion pass the incidents over to 3rd line, after the SLA has breached Any ideas? thanks Version : 9.2 Build 9209
Mail Fetching from Exchange 2013
Hello, We are having periodic issues with ServiceDesk stopping its mail fetching. This happens almost every day around the same time period. We've checked our servers during this time and other clients have not lost connectivity. Here is a snippet from the log: [00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ExportImportTask]|[INFO]|[20]|: Executing Export and Import task in thread : WorkerThread-Asset -0| [00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[20]|:
Report Request
Hi, I have been asked if a report can be produced that showed the number of conversations that a request has had. I have been through the reports and I am not able to see if there is an area that you can include "Conversations" with in a report. Would I need to be looking at a script for this or a third party system like Tableau (currently what our company uses. Thanks in advance Cathy
Antivirus vendor report - How to?
Hi All! We have many different antivirus software installed in PCs. And we need report about it - how to ? DC has some caregory by Software, but category @Antivirus@ is absent :( Help me :) http://odarchuk.com
HDD Speed RPM Report - How to?
Hi All! I need HDD Speed (Revolutions Per Minute) Report for all my PCs - how to ?? http://odarchuk.com
Hide Solutions tab for Requesters - 40269
Hi, Some of our customers wants hide Solutions tab for Requester and make Solutions available only for Technicians. Feature to hide selected entries is not sufficient and demand some efforts to configure it.
change the subject in the Change module
hi, is there any option in the change module to modify the subject when the cab members take approval the subject not clear as attached file . and we need to change the subject . thank you
ADSelfService_Enroll.hta -message appears "Server unreachable , Right Now! ???
I wanted to update the ADSelfService_Enroll.hta file I have in group policy with the latest version (from the last patch I put on 11/20/2015)- I double clicked it to test it to see what my users will see and that message appears. The group policy version (7/20/2015) doesn't give any message - I'm not even sure it's working anymore. Any help? thank you, Jamie Brewer
ServiceDesk not start
Hi, the system not start. # sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/sistemas/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Select closest DC when making a change
As a global company with 40+ domain controllers spread across ~35 sites our field services personnel find that making a change to a user or computer account takes up to 20 minutes to be reflected locally. I'm assuming that is due to change taking place on the DC that is first in the list. The pushback from this group of locally based technicians along with other limitations we find in ME is forcing us to look at other products unless someone can tell us of a workaround. I'm not sure that this issue
Urgent issue with RabbitMQ monitoring
Hey guys We've had a recurring issue over the last 2 weeks where monitoring on our RabbitMQ monitors in AppManager drops off. Random queues fall away from threshold profiles, and this is causing us to miss issues in Rabbit. This first started two weeks ago when all the Rabbit data stopped pulling into AppManager (the monitors still appeared Healthy and Available, even though no queue or exchange data was pulling through) which I then fix by applying a patch you guys sent me. Link to patch: http://bonitas.zohocorp.com/customer_uploads/2016_10_4_15_28_48_patch_3312036.zip
Is it possible to ensure a request can only be re-assigned to another user and not none?
Hi all, As above. Thanks for any replies.
ADAudit+ Starting Service - AuthenticationService Failed
Dear Manageengine Team, We've installed ADAudit+ a while ago and it was working perfectly until today. Suddenly the services starts and stops a few seconds afterwards. What I see when I try to start the Service via startADAP.bat is the following: Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\svc.itm.daud>cd "c:\Program Files (x86)\ManageEngine\ADAudit Plus\bin" c:\Program Files (x86)\ManageEngine\ADAudit Plus\bin>startADAP.bat "c:\Program Files
Disabling USB wireless adapters / network adapters
Is it possible to disable USB wireless adapters and NIC's using DC?
Integration
Is it possible to integrate Log 360 with the third party analytics tool or transfer events to SIEM solution?
Complete audit trail
Can I see in Log360 these facilities? Complete audit trail (who, what, when, where) Show Before and After values of modified objects Thanks.
agent troubleshooting tool
Can we have an ability to resize the agent troubleshooting tool as I get this. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Several mail account for input
Dear sir, I need put several email accounts, for inbound emails... I don't have problems with this... but when I send to one of these address, the ticket is open with the main address... For example... I have configured in email inbound settings address1@mail.com address2@mail.com When de requester send an email to address2@mail.com... the ticket is opened in the field "To" with address1@gmail.com and not with the address2@mail.com Can you help my. Best Regards.
Event source
What is the event source for O365 Manager Plus ? Does it use Office 365 log file or Office365 API for collecting changes? Thanks.
Export Exchange mailbox to PST
is their a feature where you can export a mailbox or group of mailboxes to a pst file. we want to delete the mailbox but keep their mail in a PST for Terminated users.
Attachments queries
1. When a change is linked to incidents- any attachments on the original incident cannot be viewed from linked incident - accessed via planning tab on change (no hyperlink to attachment as you would see for attachments in main change window) You have to come out of change window and open up original request to view attachment on incident linked to change is this expected behaviour and is this earmarked for change in any future build/Beta 9.2? Also we have had issues sending some attachments
O365 Manager Plus 4008 released with 10 new reports
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4008. This update brings 10 new reports on contacts and password expiration status of users along with some enhancements. Features: 10 new reports to give you complete details on contacts and password expiration status of users. Audit log - shows all the contacts, and the users who created, modified,and deleted them in the specified duration. New contacts report - shows the new contacts added in the
Reporting
Hi, Is it possible to remove or edit the "Generated by" field in the (scheduled) reports? At the moment my name is on all the scheduled reports, as a result any time there are any questions, I get them. Because we have 35 support rep's handeling over 1000 requests a month, I get hundreds of questions that are not ment for me. Removing/changing the "Generated by" field will solve this issue. If the field cannot be removed we would like to have the BU name in the "Generated by" filed, or possibly
OpManager 12 CCTV Views
It seems the CCTV views have gone backwards in functionality. Sure they look nicer, but I can no longer control where the widgets are, and it automatically reduces selects the number of widgets depending on the size of the screen. OpManager 11 As you can see, I've created 4 columns and the stats all show on the screen. OpManager 12 As you can see now, it's created a 3x2 table and gone across 2 pages. So all the data is no longer presented on 1 screen. We have a few CCTV views like this. Is there
Mail Server Using TSL
Hello, we have changed to office365, and we have to TSL but i cant configure in opmanager. We have to use the port 587. Which is the proper configuration to use Office365? BR
How to add computers
Hi , I am new to this tool , please let me know how to add the computers, should i install agent in client machines?
delete
how do I delete this program?
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