Service Desk Plus with Active Directory, Requestors can't log in.
I have a new install of SDP, it's configured for email, it's creating tickets and sending replies with no problems and right now I have 1 configure Administrator/technician set up as a local user so if Active Directory is down, which I user could report, the tech can still log in to handle the tickets. I've configured active directory, setup SDP to point to single domain controller, create and AD account with admin privileges and did the initial requestor import which worked fine and pulled in nearly
no reports showing on my adaudit plus
Hi Everyone, I have installed Adaudit plus recently on trail version , and I was getting users reports such as last log in failed for every users in my domain, recently I purchased a license and for 3 packages domain controllers member servers file servers but after that I am unable to find any report related to my users login on the computers iam not sure whether it's a technical issue or not do I need to buy workstations addons to check last failed login file audit etc..... please find the below
can't delete alarm profile
created a alarm profile named as 'Alert: Utilization>70%; 1 Times; 5 Minutes' then i can't delete it error message: Missing translation: Name has special characters.Please remove them and try again.
PostgresSQL server failed
I'm trying to upgrade an existing Win2008 ADAudit server and keep getting a information popup windows stating "Trying to start PostgresSQL sever failed at installation". After which the ManageEngine service won't restart w/ a service-specific error Incorrect function. Snapshot reversion fixed the second issue. Suggestions for resolving the first issue so I can successfully upgrade?
Reports Display Service Account as User that has made the AD change.
Is there a way to make the reports show the user that has made the AD change? Our Reports display the service account as User that has made the AD change. Our Helpdesk team use AD Manager and are not Domain Admins. Any ideas?
BUG - Changin custom report privay from 'Just me' to Public fails on new interface
Fails on new interface as above. UI says it has completed successfully but the change does not take effect. If I switch back to old interface it allows me to change scope.
Imaging & OS Provisioning - Free training
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Imaging and OS Provisioning. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks. This training is scheduled on Sep 28th . The training will be conducted in 2 different time zones 11:30 EDT & 06:30 GMT. Here is the agenda of the training program. Provisioning OS for
please help
in audit plus error Successfully updated EMC Details Unable to contact EMC Control Station:Connection Refused
Printing out Request
When using the Print Preview function to print out a ticket, the whole ticket does not print out. It acts more like a screen shot instead of printing all of the categories selected in the interface. How can I print a request out, on demand, and have all of the selected areas print correctly?
Reports - can the system reports be locked so they cannot be changed by anyone other than an admin?
We have several users with access to Reports and they inadvertently change the canned/system reports. Is there a way to actually lock those reports so the users/technicians cannot change them and are forced to save them with a different name? I know it is a training issue but it is very easy to think you're modifying a report that you've renamed but you're actually modifying the base report. I see a lock icon next to them which shows them as Public but not sure how to make them Private, if even
Moving Service Desk Database
Morning, I need to migrate the Service Desk database from the current location (on the same server as the service desk application) to one of our centralise db servers. Can someone please confirm which config files I need to amend to point service desk at the new db location? Thanks, Scott.
Contract fields
Hello, Are we able to change the contract field names somewhere? There are a few there that we don't require but would like to rename them to better suit our business. Thanks
Default Printer
I seem to be having an issue with DC 9.2.0 Build No 92041 correctly detecting the default printer on user workstations. I have rescanned machines and the results have not changed. This throws off the accuracy of my printer-related reporting. Does anyone else have this issue?
Using the API AUTH for login
We are currently running into a weird issue when making calls with the API. When we send calls to get requests the Support Center log makes entries like this: [12:48:53:394]|[09-21-2016]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[49]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. | Looking at the access log it seems that the calls we make end up looking like this: - /api/json/getRequest - However, calls that the application make look like this:
How to implement SDP SSO using CAS?
One customer has many business management systems that using CAS(Central Authentication Server - http://www.jasig.org/cas ) provide the SSO function. So they also want integrate our SDP implement SSO using the CAS. Is it possible? If yes, how to do? BTW, have you any plan to support the CAS SSO (besides the AD NTLM SSO)?
OPmanager Team It's nearly the end of the month
Reminder for Opmanager coders! It's nearly the end of the month time to support your version 11.* custumors. We do not expect much only a 99,9% working version 12.*
Reqstart workstation
HI, is there any option in DC to force restart all workstation under our domain . thank you
usb pen drive unauthorized copies
Hi, I'm searching for a tool that shows me any activity of not authorized copies in a specific computer localized in a windows domain ( from lan to usb and from system disk to usb ) Manageengine is able to do these things ? Thank You
SQL log import report shows nothing
I've imported two different SQL Server 2012 logs, both over 25 MB in size, yet the ELA report indicates no logins, which is not at all accurate or correct. How could I troubleshoot what is not working correctly?
ELA User Groups
Good morning. Can you breakdown for me what accesses are granted to the three user groups in ELA - administrator, operator, guest? Specifically, I'm wondering what each role can and cannot do. I cannot find this information in the user guide. Thanks, Mike
ELA & DISA STIGs
Does ELA have any reports to show DISA STIG compliance?
Technician has no edit option on report he created?
I have a technician that created a report a while ago but back then he had the SDAdmin role and now he doesn't have it anymore but he has a role that gives him full access to reports and he can't edit that report anymore. I had him to create the same report with a different name and he is able to edit that one. What would cause him to loose the edit option on the report that he created since he lost admin access? Can he regain edit access to this report? We are running SDP 9.2 Build 9211 with MSSSQL
Monitoring Events In Application and Services Logs
Hello, We have a server here that we would like to receive alerts for when a user logs on or logs off. The logging on alert I have working, but the logging off part has been tricky. The easiest log with the information we need is located in Event Viewer under Applications and Services Logs -> Microsoft -> Windows. Does ELA have the ability to monitor these folders? I can't get an alert to work, and when I go to create a custom alert I don't see any options to direct ELA to this location. Please
EventLog Agent 11 keeps terminating itself
I have set the agent to restart itself if it fails, but I still feel like this is impacting the performance of our file monitor. Has anyone else run into this problem? Any suggestions for a fix? I emailed manageengine support about my problems about a week ago, and they haven't gotten back with a solution yet. I am trying everything I can in the meantime.
Windows Agent
good morning. I was wondering if I understand this correctly (came from the users guide): Caution: If EventLog Analyzer has been installed on a UNIX machine, it cannot collect event logs from Windows hosts. However, third party applications can be used to convert the Windows event logs to Syslog and forward it to EventLog Analyzer. I currently have ELA configured to receive syslogs from around 400 unix machines. I was under the impression that if I installed the windows agent, I could receive the
Helpdesk system not auto merge request by ID
hi all , Please help me this case : my helpdesk system version 8.0 - When user send mail to support@abc.com , it auto create a ticket on system (good) and send mail notify to technician with email have ID ticket (example : ID 1234 ) on subject . But when technician reply email (re: ....ID 1234) , it not auto merge to old ticket (ID 1234) , it create new one (ID 1235). Please help, Thanks Tom
Warning when making changes to a ticket, and unable to assign to another person.
When I go to edit anything with a new ticket, this comes up: Also if I use the drop down to assign a ticket, only Group is shown and Technicians are not shown. Any help is appreciated.
Incident additional fields
Hey guys, We have an additional field that is a pick list. Is it possible to have it appear as a drop down list on the requests tab? Currently its just listed as a - . Any help would be appreciated. Thanks Matt
Inventory File Scan
I want to try the new Inventory file scan. But before I do I had a few concerns. How long would this take as in per pc compared to standard inventory scan? Does this use any more resources than a the standard inventory scan? Is there any way to test this on either one or a small group of pc first instead of scheduling this task to run.
Language Pack
Hello, We've just bought ad manager plus, and we would like to know if you plan to make available in French language pack. Regards
PO Invoice Details: Add Invoice Amount to details
Along with Invoice ID, Received Date, Payment Due Date, and Created by, it would really helpful if you could add Invoice Amount as a display column. Thanks, Adam
Cannot receive SNMP traps from HP Switch
Hi everyone, I would like to monitor an HP5900AF Switch, especially getting informed when any interface is up or down. The SNMP traffic from OpManager to the device works well, but the other direction I do not receive any traps from the switch. As written in the manual of HP (H3C) the specified MIB is the IF-MIB with the OID .1.3.6.1.3.1.1.5.3 for LinkDown and .1.3.6.1.3.1.1.5.4 for LinkUp, so not vendor specific. That should be the right one, but I still get nothing in the alert tab for the interface.
Multiple email Domains managed in one ServiceDesk
Hi, I would like to know if its possible to centralize support for different domains, for example my company has 2 branches, one for development and one for auditing, each one has its own domain with its own "support@domain.com" email and since they belong to a centralized administration we would like to manage request from both domains in one servicedesk, is that possible?. I have checked the SITES option, but it does not seems to do what we desire, rather it seems to be a tool to manage different
requestors with no site report
Hi Support, We've been receiving emails from external email address and this creates the account in the ticketing automatically - but we need to be able to get a report of those that doesn't have sites since it's affecting our reporting. Also why is that they don't merge requestor with the same email address?
OPmanager 12 and IE11
Does anyone else have issues with OPManager12 and IE11? We have an alias for the server but are unable to logon via IE11. Chrome works fine. If I use the real name of the server it logs on via IE but doesn't appear to work\display properly.
User Software Configuration - Same User on Multiple Devices
Hi Everyone I have 200 workstations. All are on a workgroup and use local user accounts. All user accounts have the same name. How can I deploy a User Software Configuration to a user called 'Standard User' - but on all 200 machines? I have found that the configuration will only deploy to the 1st machine that the agent reports that user logged onto.
RE: [##3289002##] OpManager not synchronising with ServiceDesk
Hi Aishu, Hope you are well. I have just carried out the OpManager upgrade as recommended below, copying the ‘com’ folder into C:\ManageEngine\OpManager\classes, then restarting the ‘ManageEnginer OpManager’ service. Having checked the OpManager version before and after they do not appear to have changed, it’s still version 11400 (64bit). Is this normal? Have I successfully updated OpManager, or did I miss something? Kind regards, Owen McLeod System Support Engineer
SSO issue with Domain Trust relationship
Dears, With one of the ServiceDesk Plus installations, I am having trouble configuring the SSO. Here is what happens: When SSO is enabled, SDP hosted server gives an error "The trust relationship between this workstation and the primary domain failed". In order to fix this, we need to decommission this host from the network and then re-join the same to the network/domain. Plus, all the printers installed in the user systems go offline and none of the (300) users are able to print. All this happens
Duplicate Scheduled reports
Hi, We upgraded to version 9.2 Build 9227 over the weekend, and this morning I am receiving reports from multiple users that they have been receiving 2 versions of every scheduled report. I've looked in the scheduled report section and they only appear once - what can I do to resolve this? Thanks,
Database file access for mass field population
With having resources in the thousands, it is quite tedious to manually enter in information using the PMP web interface. Is there a file within PMP directory that could be opened up with spreadsheet or other utility to perform mass data population for specific fields?
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