Report to show breached SLA's
Morning all, im looking to build a report to show breached SLA's, which have been passed over to a different group after the SLA has been breached.
Essentially we have a 2nd line which on occasion pass the incidents over to 3rd line, after the SLA has breached
Any ideas?
thanks
Version : 9.2 Build 9209
Essentially we have a 2nd line which on occasion pass the incidents over to 3rd line, after the SLA has breached
Any ideas?
thanks
Version : 9.2 Build 9209
Topic Participants
Chris Jones
V Murali
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