SDF-62042 : Floating menu bar
Hi, I would like to know how to enable the floating menu bar option.It reflects under New features in 9203. Thanks. Regards, JD
Sanity check! Only logged in techs are auto-assigned tickets
Hi all, Just wondering if I can restrict automatic ticket assignment to techs that are logged in. A potential problem I could see would be tickets being assigned to a tech that is not working on helpdesk that day. I noticed there was a tech calendar that allows a tech to mark themselves on leave. Is this how others manage this problem? Thanks in advance
Introducing Downtime and Automated Alarm Sharing
We have added new features and made few enhancements in AlarmsOne to make your alarm management simpler and more effective. Now you can schedule a Downtime and mute alarm notifications from an Entity(website, server, device, etc) during the downtime. Get rid of alert noise! Click here to learn how to schedule a downtime. Outbound integration has become better now! You can automatically share your alarms with outbound applications like Slack, Trello, Pagerduty, Zoho projects, etc., by configuring
Downloading service packs
Hello, I am unable to download the service pack. It asks me to sign in to pitstop, which I am. Any help would be Appreciated
Alternative Asset States
Good day, Asset states are limited in that there are only: In Use In Store Expired Disposed In Repair Is it possible for me to add more states for In Store? We have two or three locations where IT equipment can be stored based on value or the potential to redeploy equipment to the production environment eg: In Store - Room 16 In Store - Safe 4 Can more States be added in this way? This will also help with auditing in that specific equipment can be readily tracked to a specific storage location. Thanks,
Cannot Start OP Manager - Windows
Dear All, I cant start OP Manager, error in wrapper : STATUS | wrapper | 2016/09/29 08:30:05 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2016/09/29 08:30:05 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2016/09/29 08:30:05 | http://wrapper.tanukisoftware.com STATUS | wrapper | 2016/09/29 08:30:05 | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine OpManager STATUS | wrapper | 2016/09/29 08:30:05 | STATUS
Purchase Order Buttons Covered
Has anyone else had an issue with the buttons in the Purchase module being covered by the purchase order records? s of the
Change Management/Problem Management and Dashboards
We have recently upgraded to version 9.0 build 9009 We are setting up a new client (account/site) and have performed test login as one of the requesters on the new site. Can you please advise on a couple of queries below: Is there a way to customise the dashboard a requester would see? We will have client-side account managers, who themselves will not log tickets,but will require to see all activity under their account. It would be good if these requesters could see a dashboard summary of all account
Business Rules or Service Level Agreements needs more criteria choices
I need to be able to put a limit on how long a status can be 'onhold' before someone is notified. Also, if an Approval has been over 7 days in the waiting queue - someone needs to be notified of this status. How can we add these items to the Criteria?
ADSelfService Plus 5.3 Build 5318
Hello Everyone! We are glad to announce the release of the latest version of ADSelfService Plus – build 5318. This release features audio CAPTCHA, enhanced ServiceDesk Plus integration, and a number of important enhancements and bug fixes. Features Audio CAPTCHA support for easier accessibility. ServiceDesk Plus integration now allows you to automatically create tickets for end user self-service actions in the help desk software. Enhancements Now acknowledgement notifications can be sent for enrollment,
Disable/Remove Technician to not be shown in list
Hi, I would like to remove/disable a Technician to not to be shown in the drop-down boxes for "Select Technician" any more. I removed the login but this doesn't helped and when I remove a Technician completely (delete) the Worklogs of that Technician will not appear in the Timespent reports any more. I definitely want to be able to do reports over past periods for those Technician but disallow the ability to select them for future tasks. Is there somehow a option to JUST disable them? Version: :
Synchronizing local account passwords
I see the option that allows you to make all user account have the same password, but is there a procedure that allows specific local accounts be reset to the same randomized password? Example: I'd like to set a password reset schedule to reset the local Administrator accounts on every server with the same randomized password.
Backup - device template Cisco CatOS Switch
Bonjour, Comment modifier le device template Cisco CatOS Switch car pour le backup il cher le fichier 'config' au lieu du fichier 'config.text' dans la flash ? Du coup le backup est en erreur. Merci !
PO approval not working
I have a technician that receives request for purchase order approvals and when he logs into service desk under My View, he sees the items that require his action. All of his items are PO's waiting on approval but whenever he clicks on the Take Action button, he gets the following error: I have cleared the cache on his browser and still get the same error. He is using IE11 and we are running ServiceDesk Plus 9.2 Build 9211 with an MSSQL database.
Obtain hardware information of the assets from the Manufacturer/vendor
Hi, is it possible to obtain vendor information about our assets. This specifically relates to warranty information. We use a secondary asset scanning tool called Lansweeper. This has a built in web service that will query a serial number with the manufacturer and return a purchase date, warranty start and warranty end dates. Obviously this would be very useful information for a server and desktop estate if Manage Engine could provide the same? Do you have any plans to integrate these option in
Repercussions to deleting a Technician
If I delete a Technician, because they are no longer part of the company - what will happen to the -closed- tickets assigned to him? Will they become unassigned? What's the best alternative, if so, for auditing purposes? Is it better to change them to Requester or would this have the same effect? Thanks.
Two factor authentication - default Radius port
HI We have upgraded to latest version 8.5.0 (8503) to take advantage of the multiple authentication servers for redundancy purposes. The downside of this is that the login time has become considerably longer, on checking our firewall we can see that PMP attempts to authenticate on TCP port 1812 a few times prior to giving up and reverting to UDP port 1812 through which authentication is then achieved. Looking through the PMP help pages it does say "By default, RADIUS has been assigned the UDP port
Service Won't Start - Issues after installing build 5000
Just installed Build 5000 and now the service wont't start. Windows event log shows: The ManageEngine ADAudit Plus service terminated with service-specific error Incorrect function. The wapper.log file shows STATUS | wrapper | 2016/08/31 11:23:42 | Launching a JVM... INFO | jvm 1 | 2016/08/31 11:23:42 | Unrecognized VM option 'ErrorFile=../logs/hs_err_pid%p.log' INFO | jvm 1 | 2016/08/31 11:23:42 | Could not create the Java virtual machine. ERROR | wrapper | 2016/08/31 11:23:42 | JVM
OfficeUpdateError: Invalid baseline.
Can someone tell me what this error message means? office version Microsoft Office Professional Plus 2010 MS15-022 Security Update for Microsoft Office 2010 (KB2956076) 64-Bit Edition Microsoft Security Update Important Approved OfficeUpdateError: Invalid baseline. Read KB Sep 28, 2016 04:07 AM 17203 MS15-022 Security Update for Microsoft PowerPoint 2010 (KB2920812) 64-Bit Edition Microsoft Security Update Important Approved OfficeUpdateError: Invalid baseline. Read KB Sep 28, 2016 04:07 AM 19250
ColdStart trap
Hi, I am very new in the subject and I would know that means this alarm. It generated in some devices: The ColdStart trap is received from "DEVICE NAME" .The trap details are as Follows, .1.3.6.1.4.1.3167.1.1.1: 1, .1.3.6.1.4.1.3167.1.4.1.1.1: DriversSnmpAgent, .1.3.6.1 .4.1.3167.1.4.1.1.2: 1, .1.3.6.1.4.1.3167.1.1.10: 160902232526 And it has affected? thanks for your help
What time will launch the service pack for version 12 ?
Dear Sir / Madam, On the official website said The service pack for version 12 will be tentatively available by the end of September, 2016. When will release it ? Regards, Joe
Task Dependencies
Is it possible to require that tasks be completed/resolved before the associated ticket can be closed? If we have multiple technicians assigned a task on a request, such as a new hire creation, then we really need to be assured that the tasks are completed before the primary ticket owner closes the request. If we cannot assure that the tasks are completed first, then the task feature proves to be worthless to us. It would also be great to be able to set reminders for tasks, like we do on SLA's.
ApprovalLink not working.
I can't get the $ApprovalLink to output any URL. I have removed all text and just had that variable in. Still just displays the text, not URL. Running V: 9.2 (9227)
Sorry,the page you requested was not found. Back | Sign Out
Hi all. I use AdSelfService portal to reset our Active directory password and sync them with our Office365 email. I am trying to adjust one of of the poliices and change a password and keep getting this error Sorry,the page you requested was not found. Back | Sign Out Hope you can help. I am using version 5.3 of the product.
SLA Operational Hour to be less than 1 hour (30 mins)
Dear Support, When it's expected to have the feature so we can choose SLA time less than 1 hour (e.g. 30 mins). Regards, Basem
please integrate wechat in SDP
Hi, team In China, almost helpdesk vendors had integrated the WeChat, that allow user/technician to arise request, make comment, reply request as comment, publish a solution, etc.. Please analysis this feature request, and make a plan to implement this. (At least, to allow arise request using WeChat). Thanks & Regards,
OpManager 11600 re-apply a template on a VM removes all VMware monitors
Hi, the title pretty much says it all: a vCenter with a few hundred hosts, SNMP-enabled and a few custom templates. Whenever I make an adjustment to the template and force a re-apply on the associated devices to reflect those changes, all the VMware monitors are lost, and we're unable to re-add them manually. The only way to have the new templates distributed while keeping also the VMware metrics is to remove and re-add the whole vCenter. It looks like the device loses the information that is a
Can't increase ServiceDesk wrapper java heap memory
Hi, Our application server running ServiceDesk Plus has 4GB of RAM memory available, but the SD wrapper is set to use only max. 1024MB. Since there's plenty of ram left that could be used by the app, we'd like to increase this value. Unfortunately, setting anything above the value of 1024 in wrapper.conf (C:\ManageEngine\ServiceDesk\server\default\conf) makes the SD service unable to start with the error logged: STATUS | wrapper | 2016/09/23 12:26:47 | Launching a JVM... INFO | jvm 8 | 2016/09/23
OpManager v12.1 - Not Clearing Active Alarm After Issue Alert Cleared
As you can see in the following a host went down then came back up. I would assume since it cleared it would no longer show as an active alarm. Why is it not clearing itself in the active alarms? Device Active and Responding Unacknowledge Clear 21 Sep 2016 10:26:45 PM EDT Host NAME in LOCATION is not responding Unacknowledge Critical 21 Sep 2016 10:19:29 PM EDT
SQL Monitors - Which to Choose
I am adding my SQL systems into OpManager and I am curious on what are the best practice MSSQL Monitors to add/monitor?
How To Repair a Client Agent Installation?
Sometimes there are computers where agent is installed but it's not anymore communicating properly with the Desktop Central server. Is there something that can be done to heal the agent so that it would re-connect to server or is the agent remove / install only option?
Report request
Possible to get a report listing all duplicate asset names? It would also be nice to have additional info list serial number, asset tag, state, etc. MSSQL build 9220 Thanks
MS Office 2010 service pack 2 not reflecting in ManageEngine ServiceDesk
we are installing MS Office 2010 SP2 , but manageengine not reflecting installed update in installed software or service pack
Report for Creation to Resolution Time Elapsed
Hello, I'm running ServiceDesk plus 9.2 build 9225 with PostGreSQL and need a report that shows the amount of time a ticket has been open from it's creation to resolution taking business hrs into consideration. Here is what I have so far: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wo.RESOLVEDTIME) "Resolved Date", case when (wo.resolvedtime=0 ) then null else TO_CHAR(((wo.resolvedtime-wo.createdtime)/1000
How to configure an automatic Response to requester
Hi, Is there a way that you can automatically send a reply to the requester when the request is created? something like "We have received your request and will be processed with ID $RequestID" I have check the business rules but i dont see the action for response, also i have created a custom response template, but again, in actions for custom rule there i can only defined a bat file to run. Thanks for your support.
Windows 7 with Gina Role with Sophos Safeguard 7.0 Logon wrong.
After installing the Gina Role and configuring the change for the registry I see a huge problem. The gina link works properly but when choosing to log in as a different user "switch user" on windows 7 and click "other user" it prompts for Username, Domain, Password in that order. Normally the domain is the last option on the bottom as a drop down method. Even when putting the appropriate information in these fields I still can't login to the machine. If I ignore the boxes and put my user account
Netflow Analyzer Message V9 flows of unknown template are received from for Fortigate 60C
Hi, I am using evaluation of netflow analyzer 11 for my fortigate 60C firewall to export the traffic details and I have updated the fortigate version from 5.0 to 5.2.3 for netflow support now I am getting the warning like V9 flows of unknown template are received from message on top of the window every time and after clearing the message also getting the same warning and the traffic details are showing incorrect because my bandwidth is 1mbps and graph is showing 2mbps also I am not getting proper
Importing assets: can't get users linked to assets
I'm working on importing a number of assets into our Service Desk. I'm having problems though. When I was testing it out, everything worked perfectly. The users whose usernames I'd put in the CSV file were assigned correctly without problems. Now when I import something I get an error message. I know the domain name is correct as it hasn't changed in the last 10 years. I also know the usernames are correct. With that in mind I don't understand the error message. It tells me to check if I've typed
Configuring Desktop Central over a W7 wireless homegroup.
Is it possible to use Desktop Central to deploy software using Windows 7 computers in a home group, over Wi-Fi?
How to determine status of HA?
Is it possible thru an URL to deternine if HA is Alive?
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