Update on support for Internet Explorer ( IE Browser )
Hi Users, We started phasing out support for IE 6,7 and 8 from July 2015 ( starting from SDP Build 9101 ). In one of the upcoming builds in Nov 2016, we will be completely removing the support for IE 8 and below. From the same build we will start to gradually phase out IE 9 and IE 10. As of now all features will work in IE 9 and IE 10. Any new feature that gets released from now on will not be tested in these browsers. Complete support for these browsers will be removed by the end of Jun 2017. IE
How to increase the survey rate
Hi, All, After close the tickets, system will send a survey to users ask them submit the feedback, but fewer users submitted, about 16%, I want to increase the survey rate, any suggestion about this? I know which tickets have not been submit the survey, but I don't know how to re-send the survey link to users, I think many users are missed the survey, need remind them once more.
P7B certificate installation
Hello, I'm having issues installing a p7b certificate. Could some please provide me the right procedure to do it. I follow this procedure (https://www.manageengine.com/products/self-service-password/kb/ad-self-service-plus-certificate-install.html) but using the export option bellow it gives the error: Keytool error: Java.lang.Exception: Input not an X.509 certificate. If i use the Base-64 encoded X.509 (.cert) i'm getting the follwing error
Not able to "add/remove columns" from reports after upgrade from 6300 to 6520
I recently upgraded AD Manager Plus from 6300 to 6520 and after the upgrade I can't Add or Remove any Columns to my reports. I can still move existing Attributes Up and Down. But not Add or Remove any Attributes. Are there settings that I have to do after the upgrade to have this working again? I can't find any information about this problem in the forum. /Fredrik Söderman
Ability to copy group membership to new users during user creation
I would like a way to populate a field (such as "CopyFromSamaccountname") in a csv that would create the new user with the same groups as the user specified. Currently it is very cumbersome to copy group membership from one user to another, for 30 users at a time. Thanks, Daniel
Recover Deleted Users
When I recover a deleted user, not all attributes are being restored ??
Schedule An Account to Be Enabled
Currently we receive notification from human resources (HR) a couple of days prior to an employee starting work. We create their AD account right away, and disable the account until their start date. Is there a way for ADManager Plus to automatically enable an account on a specific date? For example, we get notification from HR on 10/01/16 that a new employee will start work on 10/14/16. So on 10/01/16 we create the new AD account, and disable it. Then we have to create a reminder to enable the
Service Desk Plus MSP - Incident Additional fied use in SLA rules
Hi, I create a additional field in incident model for a account, and I need to use this field in Service Level Agreement rules. How can use ? Best regards, Bruno
After migration to SDPOndemand, i notice my SDP On-prem not available anymore
Guys, I've noticed this now because i needed to look into an older project i had done in the past. I definitely need access to my SDP On-premises for reference purposes. Could this be because the license is not valid anymore? This is urgent guys, i needed access because of an audit happening here... With regards, Sven
Sending Notification Failed
Hello, Sending notifications or replying within ticket stopped working on SDP. Email server and connection / configuration do not report issues. At first inspection of the log file it show problem with a now wrongly formatted SSL request. Attached support file
Is it nor poosible to install Agent and point to a manageserver?
I'm going crazy! What is the idea with the way the agent is deployed? Why can't I just download it, install and configure witch management server it is supposed to report to from the client? I have computers that are never on local network, always on WAN, not in a domain... How do I deploy to those?
Clear notification alert question
Hi All, I would like to receive cleared notification email after issue has been fix. I know from notification profile we can select "notify when the alarm is cleared" option. But in this case I'm also getting cleared email notifications each time rearm has taken place or after 2nd poll when device's threshold is back to normal. In my case I received cleared email without prior receiving the attention or trouble notification. Is there a way to achieve this?
Software inventory tool -- finding computers not in the default Computers OU
Hi, I am trying to see what software is on a particular computer (PS13-nurse). When I ask the tool to "Get Computers" on domain controller, it only returns those in the default "Computers" OU. PS13-nurse is not in that OU but inside a different OU (Elementary Computers) and then a sub-OU (PS13) So a few questions: Is there a way for the tool to "Get Computers" that are NOT in the default Computers OU? If not, if I were to move all the computers into the Computers OU but leave them in their sub-OUs,
Replying to an email thread appends all emails in the full mail history
Dear Team, We are facing an issue : when a new request is created (incoming mail) with many people in Cc, and the conversation extends by changing the people in Cc, the reply mails picks up email addresses of all people in the entire mail loop in that particular request. But, we might have changed the people in Cc in between, which gets ignored and appends the Cc with all the email addresses. Actually, the To/Cc field should take addresses to the thread to which we are replying only. Have anybody
Drop down lists not working in builds later that 9218+
Hi I've noticed a bug which is introduced with SD with builds greater than 9218 using Internet Explorer 8 on Windows XP/2003. Drop down lists do not work properly. When a user clicks on a drop down list, it does not accept the selection. The only way I can select an item from a drop down list is via the keyboard. Yes I'm aware that IE8 is not supported but we are unable to upgrade a majority of our endpoints due to XP being a requirement to operate machinery. Installing an alternative browser is
Service catalogue - Possible to have Approval Groups in workflows, except individuals?
Dears, I would like to know if it's possible to have approval groups, instead of individuals, when configuring Service Workflows. Within my organization, we have three different types of approver: 1) Hierarchical (the Dept_Head and Reporting_To variables you have) 2) The Service (CI) Owner 3) Specific Approval group From what I've seen only 1) is implemented in SDP. Is there a way to implement the two additional ones? Examples: 2) In order to Request installation of a specific software, the CI Owner
Customized Report
Dear support , I want create report contains this columns Software Name , PC name , Current PC user , Site of the PC Can you send Query For this Report
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
SIEM solution
It is SIEM solution? Thanks
Unassigned technician
hi, Good Morning , is there any option to Unassigned technician , because some time the technician assign the request under the specific technician (XXX) no need to allow the technicians to assign the requests to this technician ,when assign the request the system change the technician from XXX to Unassigned. I already check the business rolse but no option to add technician. Best Regards
Remote Control Not Working on Chrome/Win7
cDear, The RC feature is not working on chrome on win 7 PCs, wondering if this is a setting related issue or if everyone is having the same problem. From a Win 8 PC(tech's PC), using the same browser works just fine establishes a connection, though the Remote control popup doesn't Chrome being our default browser, RC is either not used, or a complicating factor having to switch to another browser. Sincerely,
ADDING ROLES
Hi, I added role to Field & Form Rules: when Status = Closed than my custom field becames mandatory. Why this rule is not propagated when I close the ticket by pressing Close Reques button at the top menu? is it possible to added a role like mine at the button 'Close'? Thanks
Incorrect monitor readings for partition
Hi Support, I have few devices with strange issue encountered with OPM v11600 and latest patch. Partition Details of the Device (%)-D:\ Label:Data Serial Number ba436437 is showing 317% where maximum value should be 100% I have tried update status and rediscover device. So far still the monitor for this partition is the same. Below is from My Computer Any suggestion on how to fix this? currently it's giving false alarms.
New user request report
Hi everyone, Just wondering if there is a report that can tell me new users (imported from AD within past month) and any incidents they have created in that month. The idea is to improve new user support so we'd like to report on how many requests they are creating when they join our organisation. Thanks, Daniel
Idle Call Report
Hi All, I have been trying to find a way to create a query report to report on calls that have not been updated in X amount of days for a single technician I found this old post below, however It did not give me the answer I was looking for. most of the reports crashed. https://forums.manageengine.com/topic/report-using-last-update-date I was trying to do this through the standard report function however it was showing all work logs older than a certain date on specific tickets, Looking for something
OpManager Agent vs Agentless
I noticed that OpManager has an Agent that can be installed on systems. What would be Pros and/or Cons of using Agent base Monitoring vs Agentless Monitoring?
Unable to delete attached documents for assets
Hello - Currently we are unable to delete attachments on assets. When you delete the attachments and then refresh the page they appear again. I've updated the server to the current 9.2 9228 version of ManageEngine ServiceDesk Plus and then reindexed the databases but we are still unable to delete the attachments.
Service Catalogue
We seem to be having an issue with a form that was working for over a year now with no issues. All of a sudden if someone completes the form and hits the "Add Request" button the screen resets the form. No error popup or anything. We tried going to the app log on the server but that was not helpful at all. Any ideas on how to fix this?
Junk Notification Filter - feature request
Hi All, We receive newsletters and do not want ServiceDesk to answer about what request has been recieved. But same requester can sent to us technical incident. How can we add to filter some additional criteria like "description", "To"? Thank You.
Different UI
Are there any different UI's we can choose from? I see there is SDP On-Demand, but is that not something that can be hosted on-site? Is it separate from regular Service Desk plus or is it something I can enable or upgrade to? We are using Your Version : 9.2 Build 9224 We would like a little more clean UI and easy to use without having things redirect to a new page - specifically interested in this feature of On-Demand: "Single window confinementMultiple window pop-ups might create a lot of confusion
Disabled AD accounts as requesters
how to make disabled Active Directory accounts do not appear in the list of requesters?
API request field for Change Plan Approver (Manager or Above)
Is it possible to update the Change Plan Approver (Manager or Above) field via an API rest service call? If so, can you please relay the parameter name? Thank you in advance for your assistance Mike
New MSP - multiple clients and incoming emails
I have MSP version 9.0 Build 9009. I've read through several forum posts and read several documents but I don't see a scenario like mine. Everything I see is for multiple clients each sending to an alias of the fetching mailbox. Here is my scenario: I have my incoming mail server mailbox set to servicedeskmsp@mycompany.com. I have clients ClientA, ClientB. I've set aliases in my incoming mail server such as: ClientAsupport@mycompany.com, ClientBsupport@mycompany.com. These are both aliases for
Bulk select requests and print them as individual pages SDF-23235
We submitted a feature request for a bulk select and print for the requests each as individual pages, as if you did them one at a time from Print Preview. Our technicians move a lot of equipment, and print them individually then tag the devices with the request information on it, then it s passed around techs as well as locations. It is very time consuming to print each one individually. This would be a great time saver for us. Please vote up if it would help your organization too!
Variable Not Populating Correctly in Notification Email
We have a field called job title with a corresponding column name of UDF_CHAR48. When we use the variable in the notification email template, the value doesn't populate correctly. We get a number instead of what's supposed to be in the field. The picture below shows how it is set up:
Patch Update affect Central desktop documents.
Best regard, The downside was presented when deploying updates on computers, this install my open office files and modify them me to be executed with the open office but not to excel, Because this problem may have arisen? Stay tuned for their valuable assistance.
Notification Question
Hi, We want to be able to notify another team and e-mail recipient when a certain type of Service Request using the Catalog is raised. What is the best way to get a Service Request to automatically create another Service Request for another team OR Notify an e-mail recipient when created ? (We can only see Technicians). Any advice would be appreciated. A
Import requesters from CSV without having to provide Self-Service login details?
I need to import requesters from CSV - these requesters exist in another product that we are moving them from. Is there a way I can import them without having to create/provide Self-Service login details for them? We have no interest in having login access for these requesters. Thanks
SDP didn't turn up after complete installation in RHEL 6.6
P { margin-bottom: 0.08in; } A:link { } Dear Support Team I have installed the SDP in RHEL 6.6 in user log in ( non Root). Got the below error [senthilnathan@sftblr-14 bin]$ sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/senthilnathan/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Having requesters in two domains
is it possible for Servicedesk to import requesters from two domains? we recently merged, but we're not at a stage to move everyone to one domain, so the two domains for each organisation exist. We'd like to have users from the other organisation be able to use ServiceDesk - will it support a second domain for logins?
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