Tools in OpManager
SNMP Ping Tool - Check if a device in your network responds to SNMPv1/v2 requests.
Asset Sorting
Is there a way to make all fields sort-able under Asset's. Most of the fields you can sort except for IP Address Mac Address Processor Name Processor Speed Bios Date There may be other fields but these are the one that I have noticed. Thanks
Adding a Widget to the Self Service Portal
Hi I have searched extensively for instructions in how to create and add a widget to the self-service form as i only have a small amount of technical knowledge. If I were able to have a custom report (which I have created and added to the technicians dashboard) that would suffice, but i just cant seem to find any instructions or the location of the report to help me embed it into he HTML or add it via the widget url link thanks in advance Jacqui
Downtime Scheduler - Error, unable to create
Hi, When I am setting up a Downtime Scheduler and then select a device, I get an error message (just says error) and nothing else (this is when creating a new schedule) and cannot do anything else (not even go back) Any ideas? Using build 11600 Thanks
How to self enroll andorid device with out AD authenication
I am currently testing the MDM and was wondering how I could enroll an android device with out using AD or sending an email to the user. My goal would be have an admin or who ever is setting up the phone for the user do the enrollment but if that person enrolls it under their ad login then it would be tied to their login. I dont want to the phone being tied to the user setting it up. Is there a way to enroll a device without a login?
Google Maps - Control refresh point
hi Team, Before Refresh: After Refresh: Please let me know how do we control this refresh point so that every time the map refreshes and shows the first screen. Regards, Javed.
Report on tickets not updated
Hi, I have been looking within Zoho reports for a report that reports on tickets that have not been updated in x amount of time. This would be a useful report as to ensure that tickets are not sat with no action being taken on them. Does this functionality exist within Zoho reports? Thanks, Connor
World Log Woes - Holy Moly...
- Cross-Posted from the Community Wall - Hello everyone! So yesterday my organisation had our bi-weekly "best practices" meeting. In this meeting my Director stated to the team that everyone will be required to enter in work logs, or they will need to fill out a report on why they didn't include a work log in their tickets. You can imagine that this was met with nothing but groans and gripes. Their argument is that it takes too much time to go in and enter in a work log, but then they complain
Error - ResponseCode - 613
Hi Team, Application Manager is getting crashed unexpectedly. Please find the error attachment from event log. Kindly help in understanding the issue and provide a solution. Regards,
Monitor windows mount point disk
Hi, I have several servers that use windows mount path, that it doesn;t have a drive letter. i followed the steps described in https://support.zoho.com/portal/manageengine/helpcenter/articles/monitoring-windows-volume-mount-points-using-opmanager it does discovered all the mount path but it report incorrect free space, used space, utilization. Even when i ran a report, see my screenshot attached,
[SCRIPT] Automatically set the logged in technician as the technician for the Request
Hello all, in our Company the technicians create all the Requests. And now I want to execute a custom Script (when the form loads) so that the technician, who is creating actually the request is automatically set as the technician. I wrote this script, but it doesn't work for me: $CS.setValue("TECHNICIAN", $LOGGEDIN_SUPPORTREP_NAME); Thank you! Greetings Max
CRC Errors on Cisco Interfaces
Hi I am getting a lot of false alarms about CRC errors on Cisco Interface I can clear the alarm but it comes back The real interface shows 0 errors , OPM show 221 How can I clean these errors and get real value from interface Thanks for reply
Task Interface Issue
Hi, I know it's not a big issue but since my manager asked, can you please look why the highlighted in the red box in not working when you click it, even it says "click to view Request details". Sorry I'm not sure about the name of that function Thank you, Rowell
Resquester reply not showing on tickets
Good Morning, I've been noticing that when a requester replies to an email, it will not show on the ticket. How can I fix that issue? Thank you,
Update Requester from Servlet API
Hi, We have a problem to update requester attributes from API. We perform the post request and receive the error message: "The logged in user dosen't have permission to add requester details" Thanks
OpManager 11600, user can't authenticate via Active Directory
Hi, as per the title, I configured the Active Directory domain, and added a few AD users, but all I see is an "Error!" page instead of a successful logon. I tried following the logs while trying the procedure, all I see is ==> opmanager_serverOut12.txt <== 15:04:40:081 ServerOut: User Name for AD Auth in LoginAction ::: user.name 15:04:40:081 ServerOut: Domain Name for AD Auth in LoginAction ::: DOMAINNAME Doing a tcpdump from the host shows that there's no communication attempt from opmanager and
MSSQL Old API
I noticed this line throughout our logs: [07:06:41:433]|[09-23-2016]|[com.adventnet.db.adapter.mssql.MssqlSQLGenerator]|[WARNING]|[4186]|: Old API is being used to form range query Kindly use proper column alias if the same column names are added to form range query with MSSQL.| Our setup is ServiceDesk Plus on Windows with the MSSQL database on a separate server. SDP is running the latest version 9.2 9227.
Desktop Application for SD plus
The company I am working for is using your ServiceDesk plus software. However, I am having intermittent issues (timeouts) when connecting to the web application portal of your software which was hosted in my company network. I am very curious if you guys have a desktop application that I can use so that I won't have to use the chrome browser as it is always going on to timeout. By the way, I am connecting to my company network via VPN, and I am working remotely most of the time.
Email Headers and Spoofing
I would like to request a new feature to allow technicians to view the headers (fully body) of any incoming email. We have had an issue with spam coming in with emails spoofing our domain and I would like to find where they originate. This is an article (https://mediatemple.net/community/products/dv/204643950/understanding-an-email-header) explaining the different components and I think it would be valuable to include some of these elements in email ingestion rules. Thanks, AW
Sort in Advanced search
Hi, When I use Advanced Search and open the combo box to select the field name to search by, the list of fields in not sorted. Since we have quite a few fields, this is very annoying. Any way to sort them alphabetically? Thanks, Miko
Notification Rules
Hi, In the Notification Rules section there is an option for Requests - Acknowledge requester by e-mail when a new request is received. Is there a specific notification option to only respond if users submit new requests via E-Mail ? We'd like to stop our e-mail ticket creation function, but would like to auto-respond to users before we do this. Is there anyway of doing this, obviously we only need it for new tickets...not to be created when existing ones are updated via mail. Regards Andrew
Helpdesk Email problem
Hi Support, we encounter the email error since 20 Sept 2016. When we stop and save the email setting the error as attach in this. What i did is to restart the manageengine helpdesk and server but the result still the same. I checked the email account if any case the IMAPS disable or not, but the IMAPS is enable. Password also still same because i can login through webmail. any ideas what else i can try to do? thank you
The AuthenticationFailure trap is received from [servername].The trap details are as follows ,
I've suddenly started to receive the following error alert 3 times every minute from one server: The AuthenticationFailure trap is received from [servername].The trap details are as follows , No more information available and I can't find any events on it in the Windows Logs on the server. Nothing changed in ManageEngine or the affected server. opManager is using the right community string and is passing the authentication. Is there any way to find the source of those traps? Thank you!
Windows Updates June 16th, 2016
Hello Everyone, We just completed our Windows updates for today. We are now receiving the error "This Page can't be displayed" in IE 11 and Edge. The site still works using Chrome and Firefox. I was checking to see if anyone else is having this problem? Version 9.1 Build 9110 George
Service Request - Date Field for Resource Info
I have a resource area in one of my service requests that pertains to funding information. I'd like to be able to include a field in this section for the user to indicate the deadline of their Grant, as this will determine the urgency of the request. However, I can't seem to locate a way to add a date field to a resource. Is it possible to add a date field as a resource question?
GINA cannot be installed for Windows 10 Anniversary Version
We have built couple of Windows 10 PCs in Anniversary Version, however, some of them GINA does not show on the logon screen. Some of the PC has the following the Key Icon but nothing happens when you click it.
Custom WMI Monitors
Hi All! How can i create a custom WMI monitor (site 24x7 plugin right?) to monitor one of the several WMI options that a Windows Server has?, can you give me an example for the average disk queue length of a hard diks? https://www.site24x7.com/help/admin/adding-a-monitor/plugins/custom-plugins.html I just cant make it work. Thanks!
Cleaning Up SD Plus
Hi, As we've used the system for a while we have a few items in different areas that has been discontinued for use (Categories, Service Catalog Items, Fields, Resource Question History etc.) Some of these you can remove but others are simply disabled for future use. Is there anyway to clean these up and remove them entirely as the thing looks messy as our service and terms change over time ? Any advice or help would be appreciated. Andrew
Make the groups from "Sub group of" available for all
Hi All When I create a resource group, like Customers, this resource group is only for me available in "Sub group of". If another Admin create a new resource group, he can't select Customers for "Sub group of". The resource is shared for them to manage. How can other administrators use Customers to add a new sub group? Thanks for help, Oli
"Add Resource Group" takes more than 2mins to load
Hi Manageengine Forum When I click on "Add Resource Group", then it shows me the first some lines. Also the dropdown for sub-groups (thats the last one). But for filtering-settings, it loads more than two minutes. When I connect to the windows server, I see both CPU cores jumping to 100%. After some minutes, the CPU come down to 3% and the page has finish loaded. Saving is fast as wished. All other actions in PMP are running fast and proper. Its a virtual Windows 2012R2 Server with 4GB RAM and 2
File Monitoring not working properly (Version 11.1 Build 11011]
Hello, I currently have two servers set up for File Monitoring. In the ELA/FIM settings, I have the 'Username' option enabled. The servers are configured (within the Local Sec Policy) to record all Success/Failure events. I also configured the drives themselves for auditing (right click drive -> properties -> Security -> Advanced -> Auditing Tab). Within this tab, I added 'Everyone' and set full control for auditing. I am having the following issues: 1. The username is NOT included in the
Generate password with the REST API
I'am able to use the REST API to change a password. But is it possible to generate the password according to the policy associated to the resource ?
Build 8503 and Ampersand (&) password reveal issues
Hello, After recently upgrading to Build 8503 I've noticed that any resource that has an ampersand (&) in the Resource Name or User Account name has an error every time you attempt to reveal the password associated with that resource. The error message is "Access denied. You do not have permission to view password for [Resource name/User Account Name]' I believe this has something to do with the way ampersand is translated to & in HTML. After discussing this with my tech support team this
Resolve Time per incident.
Hi, I would like a report that takes the resolve time, subtracts the Created time and comes up with the time taken to resolve. resolve time - created time = 00:00:00 (days:hours:minutes) This must take business hours into account as well. Thanks,
Delete workstation assets automatically after 45 days of not scanning?
Is it possible to have assets deleted automatically if they couldn't be scanned in the last 45 days? Right now this step is done manually but it would help us a lot if it could be automatic.
$ApprovalLink - No credentials required?
In a request that was sent for approval, a user forwarded the email to another user who was then able to click on the approval link and approve the request. The request was shown to be approved by the user who forwarded the email. This implies credentials are held in the URL that is generated by $ApprovalLink Is it possible to remove these credentials or alternatively to force a credential challenge if the user is not already logged into Service Desk?
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party patch
Error while stopping the "Manage Engine Op manager" service
hi Team, Im getting the following error while i stop the probe service. Error message: The JVM process terminated due to an uncaught exception: EXCEPTION_ACCESS_VIOLATION (0xc0000005) I have restarted the server and the issue is fixed as of now, however would like to understand what is the cause of this issue and how to prevent it from occurring again. Regards, Javed.
Appmanager 12900 cannot get data all monitor on HyperV server 2012
Hi, Before upgrade to 12900 I used 12810, but in ver 12810 monitoring Hyper V 2012 cannot get data all monitor such CPU, Memory and etc. so I upgrade to 12900 thinking maybe can solve the problem but it same problem too. maybee someone can help or share solution about my problem. thanks,
Edit Workstations state
Hi, Can you please give a recommendation to edit massively the state of Workstations? We have an scenario where we will return several computers to store but can't find the efficient way to do it, since there are specific serial numbers that we need to return to store. We have no common fields between workstations that can help to filter and change the state. We are looking for something like looking for several serial numbers at once and from there edit the state of the search results. Thanks
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