Windows Health Monitor
Where is the information stored? What database? Or a file? It does not generate reports of the last 7 days? 15 days?
Is there an advanced search? Install SSL on ADManager Plus
I'm trying to install a Go Daddy wildcard ssl certificate on our ADManager plus installation and looking for guidance. The Search function here doesn't seem to let me limit the results to a given product specific forum so I'm having trouble sorting through the noise to find relevant results. Can anyone either help with the search system or point me in the right direction as far as getting the GoDaddy .crt / .p7b certificate installed on our ADManager Plus installation for handling AD password resets
Assgning a non login technician as an Implementer of a change
Hi All, I have a feeling that a non login technician is only able to be notified of information and cant contribute to actions in the servicedesk? I ask because when we assign a non login technician as the implementer of a change, when they use the non login url in the email they receive, they can only view the implementation tab and not actually input any data or close any tasks etc. please can anyone confirm this is the case many thanks Russ
Service Catalog Approval
Hi, Do you know if there is any way you can configure approval so the user can choose who the approval goes to ? We have a Service Request but our AD does not have a reliable entry to their Team Leader as reference, and in some cases they're on holiday so another team leader needs to approve it. Rather than adding a stage of approval with 10 team Leaders on it and disabling the all approver function..... is there any way so we can get the approval to use the contents of another field (Like we use
Detailed report
Hello, Can someone provide me with a query code to generate the following report: ASSET_NUMBER USER_NAME OS ASSET_TYPE DEPARTMENT LOCATION ASSET_CATEGORY LAST_PM_DONE_DATE HOST_NAME USER_ID USER_POSITION PURCHASE_DATE RAM HDD SYS_SPEC Thanks
Click to Call
please add the possibility to click to call. Tel://phonenumber
Technician - forward-reply to the ticket
why technician can only forward the ticket to an other technical and can not answer? As it happens to the creator of the ticket. Thanks
Application startup error
Hi, I am facing the application startup error in asset explorer. please rectify the same. C:\ManageEngine\AssetExplorer\bin>run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\AssetExplorer\bin\\.. . JAVA: C:\ManageEngine\AssetExplorer\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\AssetExplorer\bin\\.. -Dprogram.name=run.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Automatic scanning
Hi there, Just wondering and maybe proposing an idea. Is it possible to trigger a import users function using an external script (pref PowerShell). We currently have the import AD users timer on 1 day but it is to slow. We would like it to run either just before a user is created or on the hour. Regards, Willus
Custom Reporting time windows OpManager 12.1
I've found instructions for how to add custom reporting time windows but it seems to only apply to older versions of OpManager. Are there any up to date instructions how to add custom time windows to my reports for OpManager 12.1?
Refreshing a Test System
Hi, I was just wondering if you could validate something for me. We have two Service Desk Plus systems running the same version of software, a Live and Test. Each use a separate SQL Server as reference. We've made changes to Live since this was setup and now want to refresh our test environment so the config and data of Live are replicated into the test environment. Will a simple Full Backup of Live, and then Restore establish this ? Obviously we'd need to make sure the Webserver port and Database
Bulk edit assets to update location
I need to change the location of multiple assets and the only way I can currently see to achieve this would be to create a report of assets and export to xls/csv and then update the spreadsheet to use for import. Is this the only/optimal way? Thanks.
"CallTo" and clickable fieds association
Hello, On a request appear the field with the phone number, is it possible in future realase to have it associated with the "callto" protocol ? It would be very usefull for us instead of cut and paste. In the same way, we have created a custom field where we plug an URL(eg.http:/www.go.to/url), but it's not associatied. Any idea ? Thank you. Regards, Romain.
Status of switch catalyst 2960
Dear OPmanager team I already installed OPmanager v12.1, after i added some devices (such as switch) , i see the switch status is trouble but this device works normal. Please kindly explain to me for this matter and support me to resolve it. Thank for help.
Request type not visible for requester
We noticed that a requester cannot choose the 'Request Type' column to show at the overview, only technicians can see it. Is this a 'feature' or a bug? Thanks in advance
Best strategy to create a resource for web cpanel account
Hi I'm currently in process to add in resources and find the best way to add resource and make it easy to manage in future what the best approach in creating a resource for CPanel username and password which a lot of module inside 1 domain. shoud I create groups = domain, add all services (ftp, mail, joomla or database) as different resources? Any idea?
Keep me signed in not working
Hi, Running ver 9227. The tickbox 'keep me signed in' is not working properly. It will sometimes remember my login after closing the browser and sometimes it will not, and I have made sure I am not dumping browser cache. I have been able to re-create this issue in both chrome an IE and it is happening for multiple technicians. Using AD authentication, not using SSO. Please help.
Audit of Removable USB drives
What products from ManageEngine can support an audit of Removable USB drives? I know only about EventLog Analyzer. Do you have else? https://www.manageengine.com/products/eventlog/usb-removable-disk-auditing.html Thanks.
PostgreSQL Migrated to MSSQL (Express 2016)
I am wanting migrate the default PostgreSQL Db to a Local Installed SQL 2014 Express. Environment Details: OpManager v12 I am following the following guide/instructions (https://forums.manageengine.com/topic/migrating-from-postgresql-to-mssql). But when I am attempting to change the MSSQL using the DBConfig, I am getting an error: "Given Host or Port is Incorrect"
STIX and TAXII integration
Manage engine could set themselves apart by integrating STIX and TAXII integration natively. Big SIEM players are already starting, and Manage Engine could easily distinguish themselves by integrating these formats for ingestion (or ideally ingestion and production).
Mail Fetching Stopped, now Running But Won't Fetch
Help. Mail fetching stopped 10/5. Great, I started it again today. Even though it says it's running now, it isn't pulling any mail in. Also, your phone system isn't working. I press 3 and it doesn't notice.
Not able to import Software CIs through CSV or creating them manually through the web interface
Dears, I've tried through several ways to add manually software into our CMDB, in specific Software (parent) and Applications (child). We use other systems for the network discovery and would like to chose only specific CIs to manage and grow from there. How can we add more software and applications? Kind regards, JS
Selecting "Not Assigned" as a Technician - Custom View
We have just migrated to the new on demand Service Desk Plus - and I am trying to recreate a custom view from the old On Prem SD+. What I want is a view that will show all calls assigned to me, and any new calls that have not been assigned yet. In the old SD+ I had the option to select "not assigned" which would achieve this purpose, but this does not seem to be available in the on demand service. Any ideas? TIA Trent
Enable auto-assignment if request has not been picked up for x days
The way our team works we would like to have auto-assignment turned on, but not auto assign tickets unless they have been unattended for 2 days. I know there is a feature to email when a ticket is left unassigned in a queue, can this data be used to limit the auto-assignment feature as well?
Synchronization Issues - OpManager/ServiceDesk
We are still having issues with the synchronization between OpManager and ServiceDesk. Last night we updated both services to the latest revisions, OpManager v11600 and ServiceDesk v.9.2 b.9229. This morning we checked ‘Notification Profiles Triggered’ in OpManager and the alerts do not appear to be automatically raising tickets within ServiceDesk.
Last logged in user date/time?
I know I can get a report showing the last logged in user as well as the last date when the asset was scanned. But how do those pieces of information relate? Is the last logged in user the name of the user who was logged in when the scan occurred, or the last user to have logged in prior to the scan? Thanks, Jeff
Dropbox connection not working
I am trying to setup Export to Dropbox, but the system seems to be having difficulty getting past the Proxy detection. When I click on the Test Dropbox Connection link, I receive the following error... I then click on the Proxy Server Settings link and click the Test button and it shows the connection established successfully, but never does complete the test from the above link.
HIgh Availibility Disable
How do you go about disabling High availability when using PostgreSQL. I have simply uninstalled my secondary server but it still shows up in the primary server under the HA tab. My plan is to install my secondary on different server. Is that possible? Thank You
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Latest SDP release v9229 supports custom fields and service catalog for Analytics Plus
Hello there! The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document is available here. Latest service pack for ServiceDesk Plus can be download from here. In case you wish to download Analytics Plus, use this link.
mail added to a incident or service request
Hi, is there somewhere a option to add a mail to a certain incident or request? I would like to be able to send a mail to servicedesk with the request no in subject field, and the mail should then be added to the specific request, instead of creating a new. Is it possible to configure this in Servicedesk Plus? Best regards Thomas
Problem with database
Hi, I'm trying to migrate OpManagere database between two MSSQL servers. When I change SQL server in DBconfiguration.bat, process Opmanager doesn't start. Can You help me with this operation? Here is the log serverout: [14:03:01:539]|[10-12-2016]|[com.adventnet.mfw.logging.LoggerUtil]|[INFO]|[17]: Reinitializing logging.properties| [14:03:01:570]|[10-12-2016]|[com.adventnet.mfw.logging.LoggerUtil]|[INFO]|[17]: Properties files merged. Merged file created at ::: ..\conf\merged-logging.properties|
Process must NOT exist
Hi We have a Windows server on which a given process must NOT exist. But if I make a monitor of the process, it will be "red" in the Availability and Health, because the process does not exist currently. So my question is: How do I setup a monitor that will catch if a given process exist on a server ? Regards Jan V
Access is denied
We're are trying out desktop central for The first time but we keep getting this error while installing software on a machine. Kindly help as it's frustrating. Regards Dennis Gichane
Surface Apdex Performance to Hosted Client
We currently host web applications for different clients. We use the APM insight to track their performance. We would like to find a way to surface that information to the clients that we host. Any suggestions on how we could surface that information for the different clients? We would want each client to only see their application server performance.
Creating a ServiceDesk report showing the SLA compliance and violation trend using Analytics Plus
No Credential List for Win Per Monitor
Hi Why is it not possible to use a Credential from the Credential List in a Windows Performance Monior ? Regards Jan V
Creating a ServiceDesk report showing the historical backlog trend based on priority
Critical : Error while invoking backup
Hi, I'm running version 8101 of service desk and for the last three days our backups have failed with errors similar to this one: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.FileNotFoundException: E:\ManageEngine\ServiceDesk\bin\..\fileAttachments\ArcRequest\20001_21000\20405\Beech
Searching for requests
Is there a way of searching for requests where you can input part of a key word and it will pull back all requests which contain that part of the key work? For example if we type in 'dan' in the key word it would find all request from Danielle or any request which contain 'dan' within a word? Many thanks Dan
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