Enable auto-assignment if request has not been picked up for x days
The way our team works we would like to have auto-assignment turned on, but not auto assign tickets unless they have been unattended for 2 days.
I know there is a feature to email when a ticket is left unassigned in a queue, can this data be used to limit the auto-assignment feature as well?
Topic Participants
daniel hanley
Sriram K.S
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