Selecting "Not Assigned" as a Technician - Custom View
We have just migrated to the new on demand Service Desk Plus - and I am trying to recreate a custom view from the old On Prem SD+.
What I want is a view that will show all calls assigned to me, and any new calls that have not been assigned yet.
In the old SD+ I had the option to select "not assigned" which would achieve this purpose, but this does not seem to be available in the on demand service.
Any ideas?
TIA
Trent
New to ADSelfService Plus?