Manage engine is very slow
I face problem on slow of Manage engine sdp even after i restart both service & service
Australian tax is precalculated.
In Australia, tax is not added on to the bill. It is already included in the advertised/displayed price. For example: In America you could pay $20 for something and get a tax added on your invoice making the total charge higher like $24. In Australia this is not the case. If you see $20 for something, that already includes the tax and you will get an invoice for $20. The tax is still noted on the invoice though so the billing system should calculate tax differently on the invoice. I think this is
CMDB Help
Hi, I'm currently in the process of trying to evaluate if the CMDB component of ServiceDesk Plus is worth the effort in establishing. There are certainly some querks with it, for example, I've found that I need to use IE when configuring some of the CI Types. These however are nothing to prevent me from using the feature. The biggest struggles I have however are: 1. How do I print the map view? 2. How do I report on an application's dependencies? This last one is a big one. What we would like to
Requester Autofill has stopped functioning.
Good day, I'd recently performed a few updates on our installation of ServiceDesk Plus (latest version), and have noticed that the requester field has stopped autofilling based on the logged on user. It had been working before the update. Nothing has changed aside from the upgrade... Is there something I might be missing? Thanks in advance.
Formatting of password expiry notifications
I'd like to format our password expiry notifications. Presently, they come out as one long run-on sentence. Despite having spaces inside of the message. I've tried inserting some formatting like \n \t but they show the literal. Can I use html tags?
Enrollment error "Your Account has been restricted"
I have one user who is getting an error when enrolling "Your account has been restricted, please contact your administrator". I checked the user is in the correct OU that should get the enrollment email and the user is not getting it. I synced the domain settings and when running the un-enrollment report the user does not show up. Please Advise.
QueryReport for Project Time
SELECT tpr.PROJECTID "Module ID",'Project' "Module" , MAX(pr.TITLE) "Title", CAST(SUM(ct.TIMESPENT) AS FLOAT)/1000/3600 "Time Spent",dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (MAX(ct.CREATEDTIME)/1000),'1970-01-01 00:00:00') "Time Spent Created Time",rctd.FIRST_NAME "Time Spent Technician" FROM ChargesTable ct LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID LEFT JOIN TaskTOProjects tpr ON tk.taskid=tpr.taskid LEFT JOIN ProjectDetails
vCenter Server Host is a Linux System - ELA
All, I am attempting to configure our vCenter Server Host syslogs to point to our ELA server. The problem I am having is trying to create a host profile to push to the ESXi hosts within a cluster to configure for syslogging. Anyone have suggestions? Any help is greatly appreciated. Jen
Self monitoring service for SDP
Does General - Self monitoring service for SDP can be install on a Standalone server? Thanks Robert
Unable to send request to email that out of the domain.
Hi all, I need assistance from you guys. Please help. Thank you.
ODBC Connection to Service Desk Plus
Good day, I do consolidated reporting on help desk performance using powerpoint. I know that you can connect to a SQL DB from a spreadsheet and then you can insert that spreadsheet into your presentation. How can I connect to Service Desk plus? I would like to extract incidents by category data while I do not want to use the built in reports or want to move data manually each month. Thanks,
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party
Collection at every logon
How do I apply a collection configuration at every logon or rerun every x days? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Multiple Requesters
I've seen this question asked many times (over many years) in the SDP (on-site) forums without any resolution or timeline for this to be added as a new feature request, but I'd like to get this added as a feature request for SDP On-Demand and/or provide a work-around for our needs. We are requesting the ability to add more than one requester to an incident, problem, etc... Why do we want this? As others have already posted, there are many valid reasons for needing more than one requester on a ticket.
rule to assign ticket to member of technician group
We have tickets created via email from a monitoring system and have the "Category", "Sub-Category" and "Item" field populated. Currently I have a business rule that assigns the ticket to a group based on the Sub-Category field. How can I have the tickets assigned to the technician's in the group in a round robin method? I have auto-assign technician enabled. Thanks Sal
Formatting the email for requesting an unlock
IN the AD Self Service module I have successfully modified the confirmation emails that are sent out and even got the HTML set up in them and they are working fine. I cannot find the setting for the emails that come out when you request an unlock and are sent the code to enter to start the process. The verbiage: "Dear user We understand that you want to reset your password/unlock account. To prevent eavesdropping and substantiate your identity, please enter this verification code in the password
Mail aliases bug
Hi! Looks like I've found a problem in SD+. We have 3 e-mails aliased with the single mailbox where Service Desk plus is fetching e-mails. With the single e-mail added to the mail settings - we have other mailboxes added to the CC field when doing a reply, if the request is sent there. In case I'm adding other mailboxes, they are not added to CC, but after some time they are back to CC all but the first e-mail in the list. The setting works after it was changed, but then application ignores it for
Approval Procedure & Change the change of Information during the process - Question
Dear Support, We have designed a Request form with approvals. The approval setting is set to: All approvers must Approve. What we have discovered is that if 2 approvers have approved and the 3rd one see an error on the request and change/correct it, it does not reset the previous approvers and just continue. This can be a problem as the previous two approvers has approved it on the 'wrong' information. Any ideas how we can fix this? Regards Albe
Unable to send request to email that out of the domain.
Any idea of what should I do? Appreciate it much.
Notifications Template
We modified the template for our Technician groups to get the site in the subject line $Site. We currently have Two regions, doesn't look like it's possible to add $Region. Is that something that can be added?
MDM hidden ssid
Hello, I have a problem with an mdm profile where I configure my wifi setting correctly but it doesn't seem to apply on the phone. The particular thing about it is that the ssid of that wireless network is hidden. Is there a way to make it work ? It works perfectly with a ssid that is not hidden. Thanks. Marco C.
Problems setting up email on Windows Health Monitor
Dear, I downloaded Windows Health Monitor software , but I can not set up email. I tested the settings with a corporate email and also an email from Google. The error that appears in the email from Google is failed to send an email . settings : SMTP Server Name : smtp.gmail.com Port : 465 User : scannerjfe@gmail.com From : scannerjfe@gmail.com Can you help me?
Alert to Remind Technician of Unresolved Tickets
Hello, I'm trying to find out if there's a way to alert a technician every "X" amount of time that they have open work orders that they need to address. The scenario is having technicians that are doing the work but are not actually updating/closing the assigned work orders. Thanks
Database Query Monitor alarm not detecting health status
I am setting up a database query monitor. I am connecting to a database with a query and have selected Yes for 'show query output'. For now I am just testing with a simple query: SELECT 'MyJob' AS JobName, 0 AS JobStatus Where 1 = healthy and 0 = unhealthy. For the purpose of testing I am explicitly setting the query to always return unhealthy. I have selected 'MyJob' as the primary key. When I configure the alarm, I select 'JobStatus' as the attribute and have created a new threshold, which is defined
full screen + more then 3 server
hi Can i see the health monitoring in a full or larger screen ? Can i see more than 3 server the dashboard ? Thanks shuki Shuki@eldan.co.il
SMS Pulling
Is it possible to pull the support requests registered through SMS ? If yes how and up to what can be configured ? Thank you
Request templates do not apply
Hi, When I go to edit existing ticket and want to apply the template - this only changes the description and not priority, category, impact etc. Is this a known issue? We are using the system at call centre and they simply have no time to go through each bit one by one. This works fine when I create a new incident but not when editing newly created from email Please help
Report on pending problems showing linked incidents
Any can anyone help with a report on problems showing: pending problems only as per one account, including linked requests plus problem ID, problem title, problem description, current technician, priority and workaround? many thanks, Kathryn
Upgrade to 9.2 broke HTTPS
Hi all -- I updated my ServiceDesk Plus application from 9042 to 9204 tonight and found after the 9200 patch, which contains a Tomcat upgrade, my server no longer worked for HTTPS -- Chrome returns a ERR_SSL_PROTOCOL_ERROR, and Firefox returns ssl_error_rx_record_too_long. I had created and installed a keystore file per the instructions here. I also had updated the server.xml file according to those instructions and changed the server port to 443 and HTTPS, and it had worked well -- for 9042. I had
Change\edit after the ticket beig approved
Dears, Why the SD allows a ticket to be changed after submited and approved ??? This shouldn't happen... for example, the ticket is for one thing, than we submite it for an approval... The aprover approve it and than, the techitian change what the request was.....
Submit php file for registration
I would like to have a form on the login page that would run a jquery popup (which is working) and then submit to a php file that would then send that info to an email. This would allow the technician to create a user for the person wanting to register for the helpdesk. I can modify the login page fine, but is there a way to run php files?
CMDB Attributes with Atrributes
ME, We are moving more and more processes into our automation tools. What I am talking about is highlighted below: What I am trying to solve for is what is listed below: I have many containers in an xml config file. Each Container has one or more attributes. Container <name>TMOBridge_Container</name> <serialized>False</serialized> <connection_type>DB_ONLY</connection_type> <restart_on_date_rollover>true</restart_on_date_rollover> <message_loop_class> services.WTMOBridge.TMOTBridge.TMOABridge
Reporting against mutilple SLAs
Hi We have a customer who has requested a 2 tier SLA model The first SLA is to provide response within 10 mins for all request regardless of priority I think my boss has already worked with yourselves to develop a query that will show how long first response time is by measuring ticket creation time against 1st response email/manual notes Whats I am not sure about is how this query (SQL) could be amended further to filter by site (each client assocaited to a site within our MSP SD+- allows to filter
Upload config NCM ????
Hi everyone, - Uploading Configuration to Multiple Devices: I assuming each device has a base config , so every baseline config will be uploaded every device. Example: Device A have basline 1 and Device B have baseline 2, i want upload config to multi device, so baseline 1 will be uploaded for Device A, baseline 2 will be uploaded for Device B ???? I don't understand :( Please help me.
Forget pass log device in NCM
Hi everyone, I have MX10 Juniper, long time I dont login and change pass, but today i login via putty fail, login via ncm fail, i want to show old password, it saved in database NCM. What can I do for give this old password? :( Thanks very much.
Custom triggers for changing the request status
Hello, Is it possible to define a custom trigger that automatically changes the request status to a custom status whenever there is an incoming requester conversation (a requester reply)? By default, SDP does not change the request status, and we would like to have the status automatically changing to "Response available" for example. In addition, is it possible to define a custom trigger that automatically changes the request status to a custom status whenever there is an incoming conversation (a
Local time in report
Hi, I have below query but need it converted to localtime since we use the system in several timezones and have therefor set the timezone for each site. Or version is 9.2 with build 9225 in a PGSQL database. Anyone that can help? select to_char(from_unixtime(wo.CREATEDTIME/1000),'YYYY') "Year",to_char(from_unixtime(wo.CREATEDTIME/1000),'Month') "Month",to_char(from_unixtime(wo.CREATEDTIME/1000),'dd') "Date", sum(CASE WHEN HOUR(from_unixtime(wo.CREATEDTIME/1000))>6 AND HOUR(from_unixtime(wo.CREATEDTIME/1000))
Compare Orion 12 and Opmanager 12.
Hi Team Support, Can you please send me the latest comparison of Orion and OPManager ? My company have than 500 Router Branch (800, 1800, 1900), 2 Data Center (vendor: Cisco, Juniper, PaloAlto, CheckPoint, F5, Citrix ...) What would be the advantages of OPManager against the three competitors, include the price as well. I would appreciate if you can also include the weaknesses and limitations of OPManager. I also compare solution about Config Management, Netflow of Orion and OPManager. My email:
Custom Query report
ServiceDesk MSP 9.0 Build 9009 Database SQL I would like to get a custom query report with following details TableSchema: All computers WorkstationID ResourceOwnerID DeptID (for ResourceOwnerID)
Deployments using wrong deployment policy
Desktop Central MSP Build No:92082 When I deploy software to some customers I'm getting wrong deployment policy. I have configured that the deployment uses "DC Default Policy" but it still uses another policy that is available but I certainly have not selected that. I tried to re-create the deployment but it won't change.
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