ADManager Plus rolls out build 6520
ADManager Plus build 6520(September 2016) We are delighted to announce the release of ADManager Plus 6520 build with PPM. Please find the new features, enhancements and fixes included in this build, New features: Office 365 account creation for AD users: You can now provision Office 365 accounts, individually as well as in bulk, for the users already present in your Active Directory. As per your need, you can, Create user accounts in Office 365 without assigning licenses. Create user accounts in
Update to 92099 Desktop Central fails and backs out.
Hi There, I have been trying to update from 92077 to 92082 and then 92099. Each time the update manager ran it would warn about making sure the Virus scan was excluding the directory. No anti virus was installed on the server. Install would run and then at last minute it would back changes out. I found an error in the log file about no db .old file found. I have run the update over 5 times with no success, turning off services etc to try and isolate the problem. Now the server will not start, and
Publishing Servicedesk Plus MSP via Azure application proxy with Azure authentication support
Hi there, Im just wondering if there's any way that I can expose my On-Premises Servicedesk Plus MSP via Azure application proxy with Azure authentication support? Please help. Thank you. Regards, Jo
Replying to ticket from outside e-mail doesn't notify users
I know this has been an issue for service desk plus and has been resolved, but we use OnDemand-service desk plus. Is there any plan to implement this feature in the cloud version?
Change Asset Product Type
Is there a way to change the product type for an asset that is not of type "workstation" or "server"? We'd like to create a new product type and transfer one or more existing assets into the new product type. I know we can change the product type for a workstation (ex. change it to a server), but I do not see a way to do this with our own product type names. Ex. We want to create "Firewalls" as a product type and changes several existing "Routers" product type assets to a Firewall. There is no
CMDB Cloud Functionality
When will the SDP Cloud version support the same CMDB functionality as found in SDP On-Premise? Ex. CI and relationship management diagram as shown here: https://www.manageengine.com/products/service-desk/itil-cmdb.html?dwnftr
General - Translations "Workstation" to "Clients"
Hi, I am working with the CMDB and need to modify the " Workstation " tag for " Clients " I tried updating the tag by using the Find and Replace option but is not changing the tag I need, can you please advice how I can do this, I already restart server and other fields are indeed changing but the one I need. Thanks,
Peoblem add FortiADC to OPManager
Hay Guys, I've problem to add device FortiADC to OPManager... FortiADC successfully add in OPManager. Data availability, response time and packet loss have been captured but memory, CPU and disk utilization is not detected. The problem is when in a menu interface, in NetFlow traffic statistics do not capture packets at FortiADC. Can You help me to fix this problem? Thanks.... :)
How to add a label to devices
My apologies for the noob question, but I have a list of devices (either in inventory icon view or the list view), and I can't figure out how to display these devices (in this case, workstations) with other label attributes (such as location, or having a relevant name rather than the computer name. Can someone please explain to me how to do this? Thanks, Adam
Calls that have been unassigned ---- Can we auto re assign them to another tech?
Hello, We are close to piloting Servicedesk + for one of our teams but we have hit a possible snag. If a tech un-assigns a ticket, it seems to go back into the requests and if not spotted, could go un-worked for a long period. We would like to ensure that techs can only reassign to other users and not just choose unassign. Is that possible?
Deploy Service Desk Agent via GPO
I followed the instruction just as how it was said on the instruction but it is not working. Any suggestion?
Setup ServiceDesk Plus from fresh - Repoint to SQL
I have used ME for years but have recently change employers and wish to get it started at my new company I have installed the software and the only option at the time was postgreSQL, I have since ran the switch DB file to point it to my SQL server, I receive a message that its unable to fetch SQL instances I cant see anything in the pre reqs as if i need to install SQL browser locally on the machine ? I can setup a ODBC to the sql server I can telnet to the SQL server as per instructions 1433/"/n
Auotmaitc Script
Hi i need a script to move an user to an another OU , and in the same time, all Groups in the user objekt are removed and the user are disabled. I need this for a workflow order - Change User -> custum script. thanks for your help Stefan
SNMP configuration
how to configure SNMP?
Version Upgrade
Hi Team, Is it possible to upgrade service desk plus firmware from 8000 to 9000 ? Or do i need to go like 8000 -> 8001 ->8002 ...->9000? Can go from 8001 to 9000 directly ? If is there any document or thread please do share with me. Thanks Arjun
Backup restore compatibility matrix
Hi Team, Does any one have Backup restore compatibility matrix for service desk plus ? Thanks Arjun
Project management Report queries
Has a schema been release for the Project Module yet? Its wonderful addition but without the ability to report on the task and time, it severly hinders the usage.
Projects Templates
Add the ability to create templates for Milestones and Projects
Clear data
Is there a way to clear all the ticket data from the database after testing before going live?
How to configure & design SDP from start
Hi, Im new to the form so please be gentle on me :) We have recently purchased SDP and will be migrating over from our existing ITSM platform (Netheldpesk) over the coming months. Can anyone point me in the right direct for the best design and config steps to take, I have the admin PDF and its very useful but at 1000+ pages there is a lot of reading, does anyone have any advice or can point me in the right direction from best steps to take from startup or migration from another ITSM? Many thanks
Problem to start FwAnalyzer server in linux
Hello Guys, I have the installation of firewall analyzer, but When I try to install this program in Linux i have the next error: [root@socprtg02 bin]# ./run.sh JAVA_HOME : ./../jre SERVER_HOME : ./.. JAVA_OPTS : -Djava.awt.headless=true -DpdfReport=false -Duser.language=en -Duser.country=US -DminDiskSpace=5 -Djava.library.path=../lib:../lib/native -Xms256m -Xmx1024m -Dcatalina.home=./.. -Dserver.home=./.. -Dlog.dir=./.. -Ddb.home=./../pgsql -Duser.language=en -Dfile.encoding=utf8 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
File Audit not working
We are in the process of setting ADAudit Plus up in our environment. Yesterday I worked with support for a while and they indicated that group policy was not setting the audit policies correctly on the server. I finally figured out that a setting in the ADAuditPlus group policy that the software created had to be changed and then it started auditing events. My problem now is that some file\folder actions appear to register with the console and some do not. I have only 1 share, which is a test share, that
ManageEngine AD360 - Build 4105 Released
Hello everybody! We are glad to announce the release of the latest build of AD360 - 4105. This update introduces centralized NTLM Single Sign-On configuration. Feature: Configure NTLM Single Sign-On for all integrated components from AD360. Enhancement: You can now synchronize mail server settings across all integrated components. Issue Fixed: Some minor issues have been fixed. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 service pack from the
Some clients will not sync on desktop central
I am new to using desktop central. My first device was a samsung device and it enrolled and synced properly. Profile was loaded along with App. We then loaded a second device. It enrolled but will not sync the profile or load the App. HIt was a device made by someone called NUVISION. We then loaded the ME app into a third unit (ACER). It enrolled properly but still exhibited the same symptoms as the previous unit. It would enroll but will not sync the profile and App. A ticket was opened with
Desktop Central MSP (92082) and multiple computers sharing the same name
How Desktop Central reacts when there are multiple computers sharing the same name under same customer? Sometimes we have a situation where computer will be replaced and it will use the same name as the old computer. Both are having DC agent online at the same time for some time. We have seen a situation with older versions of DC MSP where this will mess up inventory data, remote connections etc. Removal also causes both agents to stop working.
Changing Software Bitage
Hi, We have the 32Bit SDP Client and would like to confirm the processes for moving to 64Bit. Is it simply, Backup, Uninstall current client and re-install as 64Bit ? Would a Restoredata be required ? Regards Andrew
How to configure change SLA in ServiceDesk Plus.
Service Level Agreements define the time within which a Change Request needs to be resolved. SLAs are applied automatically during 'Add/Update' of Change Requests based on the criteria defined. Change SLA will be executed based on the 'Scheduled Start' and 'Scheduled End' time of the Change Request. Here's a short video showing how to configure a change SLA in ServiceDesk Plus. More such short videos to help you get the most out of ServiceDesk Plus! Brief explanation on the video: Step 1: Go to
Reporting Question
Hi, With Reports (IT Change Management) is it possible to get the attachment or link to an attachment included in the report ? With all our changes we ask that a file is attached (Could be more than 1) , so is it possible ? Saves opening the Change all the time. A
Preventive Maintenance
Hi, Has anyone ever noticed a duplication of specific Preventive Maintenance tasks ? We have a number scheduled to run each day and for some reason today two have created 2 tickets. It's never happened before, nor has it happened for other ones. Any ideas ? A
Custom trigger variables - Script Template
Hi, I need a script to send an email to some customers when request status is "Closed". I'm trying to make this through custom trigger and it's works very well, but the variables don't work.No one. I'd declare the variables in"Script file to run" field, in Custom trigger menu, but dont't work yet. My script language is .vbs Does anybody has some script to send e-mail passing SDP arguments? Does ManageEngine has some script template to do this? Thanks SDP 9.1.1.2 MSSQL WinServer 2008
Configuration Migration from SDP Enterprise Edition to Professional Edition
Hi, I done a POC with the customer for Service Desk Plus Enterprise Edition. After the success of POC, we bought the Professional Edition License. Is it possible to use the same server or i need to install a fresh as professional edition and whether i need to reconfigure everything or i can migrate the configuration from enterprise edition to professional edition. Thanks, Ramesh
How could i remove the site 24/7 account linked to Self monitoring service for SDP
Hi, How could i remove the site 24/7 account linked to Self monitoring service for SDP to add another one? Regards.
Deleted users removes AD-account including Exchange mailbox
Starting today we're using the Exchange functionality in AD-manager for creating emailaccount during the creation of new Active Directory accounts. This is working great. However, our servicedesk who creates and manages the Active Directory account should not be able to deleted mailboxes. The deletion policy is set to prevents the servicedesk from deleting a user mailbox. The strange now is when the servicedesk deletes an user through AD-manager the mailbox belonging to this users is deleted as well.
Config Backup
I recently downloaded and setup opManager 12 free edition on a windows server 2012 VM i have running. Really the biggest issues i'm having is that the config backup does not work and i can't find anywhere that shows you how to make it work. I downloaded the newest NCM plugin but apparently the 12 install i have already has an older version and i'm not sure if that's the issue or if i am missing something in my config. Any help would be great, i really like this so far, the config backup is just impossible
NTFS Reports
Hi I am trying to generate an NTFS Report / Permissions on Folders report, but the permissions are not displayed at all. I know the parameters of the report are correct because I can see it cycling through the folders to the specified subfolder level as the report is being generated. As I said, no results are displayed, but I can see that it believes there are a significant number of rows returned (i.e. 'Showing 1 - 50 of 240'). Also, if I export the results to a spread sheet for instance, I can
Installing certificate not working
hello all, i'm trying to install SSL to our helpdesk web, and it fails with the below error My steps are hereunder: step 1: keytool -genkey -alias helpdesk.xxxxxxx.com -keyalg RSA -keysize 2048 -keystore sdp.keystore Password: xxyxyxyxyx *.xxxxxxx.com ( we use wildcard cert) step 2: keytool -certreq -alias helpdesk.xxxxxxxx.com -file keyshimy.csr -keystore sdp.keystore step 3: download th certs.zip from digicert site step 4: keytool -import -trustcacerts -alias root -file TrustedRoot.crt -keystore
Does NetFlow showing information of the flow without counting protocol headers?
Hello. I would like to undenstand one point. I'm using NetFlow Analyzer Free edition. Not so much time ago I had a lot of traffic. It was a type of DoS attack where attacker sent me a lot of empty TCP Ack packets (packets without data. Only headers. And it was ack packets by RFC standart so there wasn't been resets of TCP sessions). At the NetFlow Analyzer I saw bandwith of the attack at the sum information of the interface bandwith, but when I tryed to figure out who it was I couldn't find any big
Cannot delete old software packages
Error message is: Package cannot be deleted. It is used in the following configuration : "XXXXXXXXXXXXXXXX" Problem is that we cannot find this "XXXXXXXXXXXX" configuration anywhere anymore and it's still preventing us from deleting some old software packages: User who originally created this configuration is already deleted from Desktop Central. How we can clean this "ghost configuration" from our Desktop Central database so we can clean old software packages? Product: ManageEngine Desktop Central
Free cloud based ServiceDesk On Demand
Will the cloud based ServiceDesk On Demand product - standard - remain a free service for existing customers? I've read where some folks, after a year, are presented with the option of buying or moving to a different product. What assurances can you provide that the standard cloud based ServiceDesk On Demand product will remain a free service?
Permission needed for the service account on AD
Dears I will begin the implementation very soon. But on the requirements sent to me from the vendor, they are requiring Domain admin account privilege for the service account. Is it correct?
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