Changes that are frequently initiated are implemented directly and closed without having to go through the entire change lifecycle process. Change workflows can be configured for such change requests and these workflows are listed in the Workflow drop-down field in new change form. Selecting a workflow from this list will enable the request to follow the process defined in the workflow. 

Administrators can configure change workflow by deciding 

- the stage and status the change would move to  for a given status viz. approved or rejected or requested for information.  

- the technicians to be notified  when the specified change status is reached 

- the technicians to be notified  when the change progresses from current status to next stage

Watch this video and learn how to do this.