Technician notification
Hi,
when a t
echnician opens a new ticket from him self (he is the requester), he receives a notification as:
Acknowledge requester by e-mail when a new request is received (cause notification is enabled)
so, when a t
echnician closes the same ticket he doesn't receives a notification also if:
Acknowledge requester by e-mail when the request is closed (enabled)
Why? Is this an anomaly?
Thanks