Critical : Error while invoking backup

Hi,

I'm running version 8101 of service desk and for the last three days our backups have failed with errors similar to this one:

Message	Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
Error Message	java.io.FileNotFoundException: E:\ManageEngine\ServiceDesk\bin\..\fileAttachments\ArcRequest\20001_21000\20405\Beech .xls.zip (Access is denied) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1685) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:510) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:93) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
Trouble shooting tips	Server crashed after received this E-Mail Please contact your DBA to update the following sql query update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule') This sql query will stop your backup scheduling

and

Message	Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
Error Message	java.io.FileNotFoundException: E:\ManageEngine\ServiceDesk\bin\..\fileAttachments\ArcRequest\67001_68000\67067\Cheshi.xls.zip (Access is denied) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1685) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1681) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:510) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:93) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
Trouble shooting tips	Server crashed after received this E-Mail Please contact your DBA to update the following sql query update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule') This sql query will stop your backup scheduling

I'm running Server 2008 with a seperate 2008 SQL server.

Any help would be great as I've not had a response from the Manage Engine support team.

Thanks

Rob