hi,

we face an issue with service SLA , some time the user create a request and SDP assign the request to related group by default ,

the is when the requester submitted the request and the team check the request and related to other group the Tec team reassign the request to correct group and SLA keep send to old assign group ,knowing the request under different group .

we need option to reassign the SLA based group or when request create wrong request and assign the request to group and then check the information or description should the SLA not going to old group .

thank you