Business Rules do need seem to be working - customer mail disappearing

Business Rules do need seem to be working - customer mail disappearing

Hi,

As above, we are not able to execute any business rules.  I have a simple rule set up to apply when a request comes in with the word test in the subject.  The rule should be applied to our only site, should deliver the request to a specific team member and raise the priority to high.  None of this is working.  I have set turn on cascade execution to on, and tried the override request function. Nothing works! Appreciate any thoughts! 

                  New to ADSelfService Plus?