Archived events
Archived events 1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Agent
Is it possible not to install agent? Thanks
Cloud
Do you have any Azure or Amazon preinstalled images? Thanks
SaaS
Do you have SaaS version? Thanks.
SIEM solutions
ADAudit plan is SIEM solution? What is the difference between ADAudit Plus and EventLog Analyzer ? Thanks.
Large Database
Hi I have a problem with the database (SQL 2008 R2). The database grows and grows, above 85 GB. What can I do, to shrink the database? Kind Regards
Account Lockout Analyzer
I get this error on any users that with locked out accounts. I get no data on devices as well. A lot of our client are now devices like phones and apple ipads. I would like to track down devices by IP if I can't find them as windows machines.
Understanding Caller Machine Name
Hi AdTeam, I have question and need to understand about Caller Machine Name. I found 2 user locked out and when i see caller machine name is different. ie. Username | Caller User Name | Caller Machine Name Cent Bro | DC01$ | \\LAPTOP789 and other Username | Caller User Name | Caller Machine Name Lara Cros | DC01$ | LAPTOP123 My question is, what is different caller machine name with symbol "\\" and without symbol ? I need to find that cause of
e-mail auto-forwarding to a technical / Inoltro automatico e-mail ad un tecnico
Hello; I would like to know if you can automatically forwarded (via mai) when a new ticket is automatically assigned to a technician thank you so much. Salve, Vorrei sapere se è possibile inoltrare in automatico (tramite mail) un nuovo ticket quando viene assegnato automaticamente ad un tecnico. grazie mille. Manage Engime ServiceDesk v. 9.2
User cancelled installation - deployment error
Hi, I’m hoping someone here might be able to help me. I’m trying to push down some software via Desktop Central onto a laptop but no matter what combination I try it keeps failing with "User cancelled the installation" I have tried pushing this via a computer target and also via a user target with using admin credentials and still this fails. No pop ups appear on the screen, I have run the software via CMD on the machine and this works with no issues. Yet via desktop central this doesn’t work using
SurveyLink in Survey Emails
Hello, I have a question you may be able to help me with.. Symptom: When Survey Settings for the email content have only the $SurveyLink in it, the link appears in the email and works fine. It is the full link. In the conversation it just reads.. $SurveyLink If I do something like "<a href="$SurveyLink">SurveyLink</a>" it has a clickable link in the requests conversation entry, but displays the link with SurveyLink appended in the email sent. Can someone tell me what to type in the email response
Post-Deployment commands are not executed correctly when setup run as "System" user
Lately I have had huge troubles with post-deployment activities. I.E. I install Firefox: In the Post-Deployment I need a batch file to be executed with following content: xcopy "\\my-share\DCSWRepository\Firefox\Tools-Configs\Proxy\local-settings.js" "C:\Program Files (x86)\Mozilla Firefox\defaults\pref\" /C /H /Y /Z This command is not executed/the file is not copied to the client machine. When I open a CMD as administrator and then run the batchfile, there is no problem, the files are copied immediately!
Service Catalogue Form - how to show only Item and not Category and SubCategory
Dears, We're setting up our Service Catalogue and in the form we need to have the user select only the item, having the Category and Subcategory either locked or hidden. The set up is being done this way because we are replicating the Category and SubCategory to the Service Catalogue 2-Tier Structure. We tried two things without the desired results: 1) to remove Category and SubCategory from the form, but then Item was automatically removed from the form; 2) then we configured the Category and Subcategory
Application Manager plug-in license query
Good day We have an Enterprise licence for OpMan with various plug-in license as well, e.g. NFA, OpUtils and Applications Manager. At this point in time, we've only run App Manager on one of our probes, but need to have it set up on another in the near future. My question is: Do we require another plug-in license for this? Or is that all inclusive in our Enterprise license and I can install it on as many probes as I want as long as I stay within the device limit? Thanks in advance! Cheers, Mat
Rabbit queues not pulling through in Applications Manager
Hey guys I've added multiple RMQ monitors in Applications Manager (as I've done many times before) and while they add fine (credentials are fine, firewall access fine, etc), the queues don't seem to be populating. The Exchanges are pulling through however, and on the Overview page the Queued Messages and Messages Rate visualizations are showing metrics, but under Queues it shows "No Data". Please see screenshots for examples. Regards, Mat
HTLM Failed Redirecting To Login Page...
When clicking on Assets then Workstation/Server Detected count I receive this: HTLM Failed Redirecting To Login Page... It will sit here and refresh the entire time. Anyone ever receive this issue? It happened after I changed the columns to be displayed. We are running: 9.2 Build 9213 Thanks, Josh
Server monitoring with OpManager
We are looking for implementation of a OpManager as a monitoring system. We have some monitoring requirements that are vital for us. Can you please give us information does OpManager provides features like: 1.Monitoring CPU and process on a server in order to give us detailed statistic how many CPU % is used by each processor in real time or at least of 5 seconds period of time. 2.Does OpManager can perform Server network utilization based on the bandwidth of the NIC adapter and the packets that
Feature enhancement on operational Hours
Dear Customers, We are in the process of enhancing our operational hours feature(roadmap). We would like to share our proposed model and also would like to get your feed back/ideas for this enhancement As of now, you can set the working hours (eg: 9 AM to 6 PM) for all the days in common. We are planning to change this behavior, so working hours can be configured for each day separately as shown in the below image. Also we are planning to set a common operational hours for the "Day" specific calculations
Is There a Wildcard Function for IP Range in Custom Groups
Good Afternoon, I'm looking to create a custom group that spans the same devices in multiple sites. For example, 172.16.51.100-200, 172.16.60.100-200, 172.16.67.100-200, etc. There are around 30 sites (denoted by the 3rd octet) that I would like this group to span, is there any way to wildcard the search field like this: 172.16.*.100-200? I'd just appreciate being able to do this rather than add 30 lines to the group. Thanks, Josh
Incident request problem
A SD ticket generated by requesting approval for software install via SSP in Desktop Central is not populating all fields. When the same user will send email directly to SD all necessary fields are populated. See both attached files: via_email and via_ssp
IOS Push Notifications certificate expired on the 4th of October
Dear User Customers were instructed to download the push notification certificate from the bonitas site link , replace the existing file "SDPProductionCertificate.p12" available in ServiceDesk\server\default\conf and restart the application after replacing the file. We will include this file as a part of the 9229 hotfix. Regards Edwin Vasantha Kumar Servicedesk Plus Team
Image as link
Hi, How i can make my custom logo clickable? I need redirect to main page of service desk.
Service desk not opening in browser
We are having a problem after updating our service desk license. Now its not opening and when restarting it it starts okay but when opening in the browser we get page not displayed. I am able to telnet to the port on my computer but cant open the link.
Restrict deletion of a technician while possible resolving cases of requester!!
Hi, I want to know if it is possible to restrict technicians from deleting attached files that are sent by requester. And it is necessary for the technicians to be able resolve cases. Our company does not want any data deleted(all data are sensitive) unless it is by administrators.
Report for exchange usermailbox rights
we can set mailboxrights for users like full Access, etc. but we can not see, how are the rights on a mailbox at the moment. We like to have a report, where the technicans see which mailboxrights are on the usermailbox and can select it to delete or modify. regards, Jörg_L
Customer Portal and Default Business Unit
Hi all, We have two business units available in the customer portal - Support and Networks. Support is our default unit, however when a new customer is approved for portal access, upon their first login they are always taken to the Networks business unit first. Is there a way this can be fixed
Recording Oracle licenses against assets
Having a bit of trouble on how to record Oracle Enterprise licenses against a server asset. The license model is based on Named Users, and a certain amount of named users are assigned to a server depending on the processor count. In this example I have a single server asset which has 2 x quad core processors. Using Oracle's metrics I require 25 user licenses to be assigned to a processor. The number of processors is based on the cores, and each core is 0.5 of a processor so a single Quad core processor
How to copy the threshold profile from 1 manage server to another
Hello, where I can get option to copy/export the threshold profile from 1 manage server to another. Our requirement is to apply the same threshold templates to newly build manage server without having manual work. Rgds Manas
Do not see the events of devices
Hi all, Why i do not see old event on Tab "Event History" How do config it.
New request is generated when a CC'ed user responds to an email
Hi, If a requester submits a ticket to ServiceDesk that includes other users in the CC field of their email, any responses from those CC'ed users - if they reply to all (which means they'll reply to the helpdesk) - will also generate a new ticket in ServiceDesk. I understand that this happens because their reply will obviously not include the ##RequestID## in the subject field so ServiceDesk see's their email response as a new request. Is there any workaround for this other than suggesting that
Desktop Central Patches - clean up / delete?
Hi, The C:\ManageEngine\DesktopCentral_Server folder on my server has grown to about 9GB. There's some subfolders and single files there related to patches that have been applied to the Desktop Central application itself, not to be confused with "patch management" for applying patches to client machines. These are new releases of Desktop Central that have been applied via the .ppm files. I have around 430MB of .ppm's located under the Patch subfolder, as well as various other subfolders named with
Project - Reporting time spent on tasks
I seen quite a few posts about similar things but I have yet to find one that works flawlessly for me. I nicked this one from another post and added "createdtime": select max(tc.chargeid)"Charge ID",max(au.first_name)"Technician",max(ct.description)"Description",max(pd.title)"Project Title",max(md.title)"Milestone Title",max(td.title)"Task Title",SUM(ct.TIMESPENT)/1000/3600"Timespent",max(ct.TECH_CHARGE)"Tech Charge",max(ct.other_charge)"Other Charge",max(ct.total_charge)"Total Charge",longtodate(max(ct.ts_starttime))"Start
Adding custom fields in reports
Hi, this text was written with the help of automatic translation. I'm sorry if it looks like nonsense =( If you change the status of the application with the "open" to "on hold "we fill the obligatory comment. Question: Is it possible to withdraw the comment in the report?
Customized Ticket Status which are considered completed
Dears, The behavior of customized Ticket Status, which are classified as completed is still not entirely clear to me. We would like to have a Cancelled and Informed ticket (Completed) Status as well for statistics. - Does a ticket with a Cancelled Status have the behavior of a Closed or Resolved ticket? - Can a user reopen a Cancelled ticket? - What notification classification will trigger email to the user? Resolved or Cancelled? We considered doing that in the "Request Closure Code", but we
Security problem in URL
Hello Support logged in as a customer ,if I use the URL http://opmanagerurl.jay.net/apiclient/ember/index.jsp#/Maps/BusinessView/Itforsyningen_bv as a customer i can just replace the last URL segment with another view. for example i can just write http://opmanagerurl.jay.net/apiclient/ember/index.jsp#/Maps/BusinessView/customdashboard1 instead and get access to maps over devices not allowed via the user setup restrictions. If the customer looks at the dashboard he will get information on 2 custom
License issue
We just received our license file from our SCM focal. We have passed our 30 day trial period of ServiceDesk Plus and tried to apply the new license file and it says invalid license file(Error code 500). What do we need to do to request a new license file or process steps we might be forgetting while installing the new license file. Thank you, Brad Hayes 316-523-2300
Massive close os requests
Hi, i need to close arround 70.000 tickets in SDP version 9, but I need a solution to close them massivelly, and could not stay selecting one by one. How can i do it? It's urgent...
Service Level Agreement
Hi Support, 1. Need advise how to activate the SLA that have been deleted. 2. When create new same name SLA the system prompt failure message "SLA with same name already exists. Please provide a different value"
Self Service with Citrix Store Front
Hi, Does anyone know how to integrate the reset password link for AD Self Service with Citrix Store Front? I know you can do it with Outlook OWA, but want to know if there is a way to do with with Citrix Store Front (we are using Store Front v1.2)
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