Change DB from PGSQL to MYSQL
Dear Support, I have already install ServiceDesk Plus 9.0 under CentOS environment, and want to use MYSQL instead of PGSQL for the database I have already follow the installation guide which run 'changeDBServer.sh' to change the DB connection But it show the following warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist" Is there have any script file which can create the DB table under MYSQL such as "initPgsql.sh"? Could you advise
Hotfix 8013 release
Dear Customers, We have released our hotfix 8013. Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8013 Please refer the below link for the upgrade instructions https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction For any technical assistance, please contact us the below numbers or send a mail to supportcenterplus-support@manageengine.com Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter
Scheduled Reports | HELP!
Hey All, I am looking for a way to view and disable all scheduled reports administratively. Is there a way to do this from the website? Or does it have to be done via DB Querey. If it is Query, what is it? We are running 9.2 9226. Thanks! Jeff Day
Logging a ticket to SDP
Hi We have been using the above option in OpManger to log certain issues to SDP. THis has however stopped working. When I check the Notification Profiles I get a message saying "Unable to fetch values from ServiveDesk Plus". I've been through all the configured values in SDP and can't see any characters that would cause this. I've checked the commnuication between both and it comes back OK. Is there anywhere else I can check or any logs that would have a bit more detail in them? Build number is 11400.
Enable SSL
Please suggest enable ssl on file audit plus.
Importing a Wildcard SSL Certificate
Are there any instructions on replacing the self signed certificate with a wildcard cert?
[SOLVED] What are valid characters in SDP passwords?
I've been unable to USE my password with same characters as my AD password bacause "~" character seems to be invalid in SDP password (no problem with AD account at all; we use local authentication in SDP). SDP allowed me to change my password but then i was unable to login. I realised that old password is still valid. No sign of error message at all. We have special characters in our domain password policy - seems that SDP is not compatible. Maciej, SDP admin since 7.0
SSO and click through links in email
We are using AD integration and SSO so that we do not have to log in to the help desk. The issue we have is that the emails about ticket updates status etc have a link to click through to the call: Click for details : http://servicedesk/WorkOrder.do?woMode=viewWO&woID=24203 If you do not have any other instances of servicedesk open then you end up on the dashboard page (presumably after a successful login) not at the advertised ticket page. If you have a window open and active in the servicedesk
Help to change SLA violated query
How I change this code, to add date (week or month)? SELECT ti.FIRST_NAME "Technician", count(wo.WORKORDERID) "Total Request",count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA violated", count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='0') THEN 1 ELSE NULL END) "SLA not violated" ,case when count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) =0 THEN NULL ELSE count(case when
Projects Schedule end date format
Hello, How can I: 1. Format the "Schedule end" date to show as MM/DD/YY 2. Order records by "Schedule end" date (Newest to Oldest) 3. Group records by "Project Title" 2. Add a link to "Request ID" to allow direct access to that incident from that report We use Service Desk Plus Build 9111 / MS SQL DB The current query for this report is: SELECT projectdet.TITLE "Project Title", longtodate(projectdet.SCHEDULEDENDTIME) "Schedule end", wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME
Global View does not show all Tickets
Hi there, We realized a very important issue for our Service Desk Teamleaders: in the Global View, only Incidents with status "Open" and "On Hold" are being displayed per Technician. However, we do have several custom Status in the categories "In Progress" and "Completed". We request, that in the Global View, also all Custom Status are being considered to display the total amount of assigned Tickets. Because today this makes some confusion, as Teamleaders think their Technicians have less Tickets
Webinar: Field & Form Rules | 10th November
A request or change template in ServiceDesk Plus plays a significant role in collecting accurate information and creating valuable user experience. With field and form rules, you can create dynamic forms by defining custom rules during form load, field change and form submit right on the GUI which enables you to: Avoid cluttered request templates that overwhelm users Reduce the number of templates required for similar type of requests Avoid invalid/inaccurate field entries Reduce the time required
Themes - "Save and Copy"
It looks like the 'Save and Copy' button when setting custom themes was removed from 9.2, however the tooltip still remains: "Create your own theme and customize the colors To associate the selected theme for multiple accounts, please click 'Save and Copy'."
Startup service failed when change OS date
Dear All, My ManageEngine ServiceDesk Plus version is 9.2 Build 9227 install on Windows server 2008. Due to the Operating System current date setting was wrong, I have to change OS date and time setting back to one day, such as aleter the date '2016/10/24' to '2016/10/23'. After that I restart the whole OS but SDP startup failed, error log detailed as 'Inconsistent change detected in date settings error code 527'. If I change the date to original setting, that means still set to the wrong date, I
The action ME_APM_Alerts has failed because the email address associated in the E-Mail Action is wrong/not present.MailSettings not configured
The action ME_APM_Alerts has failed because the email address associated in the E-Mail Action is wrong/not present.MailSettings not configured please help me out
Event Summary reports by email
Hi there, I've been asked to come up with a method of providing a summary of the events that have occurred in our system being monitored by OpManager for the previous week. I'm looking for things like an up/down percentage, along with any critical events. Is there a report similar to that that I'm not seeing? Or is there another way to glean that information through another reporting tool... or even querying the database directly? Michael
mapview change
On a MapView, the coordinates of an object are defined by a focus on a rectangle 52 pixels side (parameter coords html) .Is it possible to reduce this value to avoid the superposition of several objects
Request Closing - on set weekly schedule
Hi all I would like to schedule the request closing to a set weekly schedule so that at 6 pm Friday all resolved requests are set to closed rather than setting to close after a number of business days. I have seen this set in the past but completely forgotten how it was configured. Thanks
SLA Report with Time between raise and approval
Hi all, I need a report with the following info for a specific service request: - all the people involved: - requester - approver - technician - SLA involved - time between raise and approval - time between approval and assigning - time between assigning and resolved state Is this possible? ServiceDesk 8217 MSSQL Regards.
Service Request additional fields in reports, is it available?
I've created additional fields in both Incidents and in Service Catalog. When I create a custom report, and filter on Incidents, I can see the Incident additional fields. When I filter on Service Requests, the Service Catalog additional fields do not display. How can I display the Service Catalog additional fields in Reports? Or am I going to have to only use Incidents for Service Request functionality if I need to depend on additional fields?
Password reset self-user through the portal?
Hello friends. Can not understand. The user can recover your password?
'Add to Dashboard' button disappeared after upgrade from 9212 to 9229
Hi Expert, Recently we upgraded the SDP from 9212 to 9229 in our testing server. After comparing the production and testing system, it's found that the button of 'Add to Dashboard' in Reports disappeared. The following screenshot comes from the production system (9212) and you could see that button is there. But in the testing system (9229) that button disappears in the same report. Your guide is appreciated. Regards Oliver
OpManager SNMPv3
Hi Team, I have a couple of issues with OpManager (12100), I am trying to discover and monitor all my devices using SNMPv3, when the devices are discovered, they are all monitored via ICMP instead of SNMPv3 even choosing only SNMPv3 Credentials to discover. Secondly, the devices which does not have any default template in OpManager, when I try to add custom template and query the device to get device identifier, I get either "discovery failed" when using 8001 port or "Time synchronization failed"
the ME SDP integration with advanced analytics does it really work?
i have been trying making work for days, logged ticket with ME Support, but they couldn't figure it out either!!! is ther any one who did realy make it work, kindly share your experience and your feedback regarding the reports from advanced analytics? is it worth it ... for the record i tried the advanced analytics on premises, works fine however the generation reports, dashboard, ... are meaningless. well at least in my organization!
Enable "Pass-through" Authentication - NTLM - Computer Account
Hi, I'm currently in process to configure SSO for service desk I created the computer account but i'm not sure what to configure in Password for computer account in AD? Anyone can help?
unauthorized access to restricted url /SLADef.do
Hi, when trying to enter Service Level Agreements in the admin menu, i get the error above in the subject field. Anyone know how that is? Best regards Thomas
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead.
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead. Neither seem to pull the department that the ticket is set to. version 9226 - MSSQL
Solution for Problem in Change Password after Windows Security Update
Hello All, As some of our users reported here, there is an issue in the change password feature of ADSelfService Plus after Windows Security Update. End users trying to change their passwords will receive the message "Problem in change password". The logs will have the entry "{ERROR_CODE=800704f1, ERROR_MESSAGE=adssp.native.err.changepassword, ERROR_SEVERITY=SEVERE} This issue is caused by Windows update that was released few days ago. Note: This issue is not specific to the 5315 build and
License old and do not login NetFlow Analyzer
Dear Admin, 1. I already have a license for version 9800 but not used when the update version 12. You can send me license v12??? 2. I have a few problems want to help you solve1. I can not login web NetFlow even though the service was normal start. after filling username/ password display out notice "Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.io.FileNotFoundException: /opt/ManageEngine/NetFlow/webapps/netflow/index.html
Title contains - how to create filter
Hello. How to create "user filter": task title contains "Network"? ---------------------- SDPAdmins.pl - Piszemy o SDP i nie tylko. https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
Request Template with an outgoing Email
Good morning, I have looked around in SD at business rules etc to see if it would be possible to send out an email to the "E-mail Id(s) To Notify" list when the request is created. My Scenario is this: A technician gets a call about a recurring issue After the call they send out an email to a group of people letting them know that the issue happened. The email contains the address for SD as well so it gets recorded What I want to do is to create a request/incident template in SD that can act as the
Dell PowerConnect M8024-K Memory utilizzation
Hello another question about M8024-K i've the following oid : agentSwitchCpuProcessMemFree.0:-->167331 (.1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.1.0) agentSwitchCpuProcessMemAvailable.0:-->524288 (.1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.2.0) I would like do do a custmo montor where i can see the percentage of Free Memory , is the following expression possible ? (.1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.2.0-.1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.1.0)*100/(.1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.2.0)
DB query
Hello, Could someone share query to list DeviceName, Device Availability, Partition Free space, Partition Used (%) for last 24 hours based on specific business view on Opmanager please?
Specialist can change the visibility of applications for users
Hello Specialist can change the visibility of applications for users.users should not see the problem of other users and experts should not be able to change the settings. Now you can do it when you choose the owner of the problem. is this possible? Another question. Automatically insert your email in the field "E-mail Id (s) To Notify" - can not configure Thank you!
SSO Not working
Hello All, I've had this issue in the past and forgot how to correct it with the scripts...... Our SSO has stopped working and we most likely need to reset the computer password. I have the two VBS scripts but I'm unsure of how to run them. I get a bunch of popups when I run the scripts that suggest I am not putting in the script command line arguments. Thanks!
More Flexibility to Re-Open rules on Requester Reply
I'd like to have requester replies automatically reopen a ticket for a select period of time, but if the ticket is old enough start to open a new ticket. I understand this is currently available in Self-Service Portal Settings: When the requester replies through E-mail / Portal to the closed requests. Perform the following: Reopen the same request within 12345678910 days from closed time. Else, create as a new request. However I only get to choose up from 1-10 days. We're looking at a time period
PowerConnect M8024-K Cpu utilizzation
Hello i've a PowerConnect M8024-K the snmp query oid for cpu utilizzation is OID .1.3.6.1.4.1.674.10895.5000.2.6132.1.1.1.1.4.9.0 the output of the query is : 5 Secs ( 32.26%) 60 Secs ( 33.38%) 300 Secs ( 34.16%) (the whole string) How i can get a sigle value ( like 33.38% ) to use to graph the cpu utilizzation and to use in a cpu utilizzation widget ? Regards Franco
Multi Domain Question
Afternoon, the current scenario I have is my client has multiple domains all running at various security levels. We have deployed manageeninge into the primary domain and so far this has been pretty successful. I am now being asked how we can roll this out to the other domains. Security are saying that we can't opening up the firewalls between the primary instance and the other domains. The only other option I can see is to setup another instance of ADSelfServicePlus which mean re-registration for
System time in Service Desk does not match Server time, method of timestamping unclear
I see nowhere to configure the time showing in the top right of the service desk interface. It is not showing server time either. Server time is correct per our technical group, but the SD interface time is one hour off (perhaps due to recent change from/to daylight savings). I would expect that the setting of the timezone on the Site entity should govern all requesters and technicians from that site, I have not yet been able to test a requester account to verify on that side but clearly this is
Old versions NetflowAnalyzer. Where can I download?
Good afternoon. Is there a repository where I can download the old version NetfowAnalyzer?
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