regarding ms sql monitoring via application manager
Hello All, I need some basic details about the threshold attributes available on ms sql monitor in application manager . what they actally mean and what are the standard value of threshold for them?
Cannot get SSL to work in ADSelfService, after checking box for Enable SSL Port I Cannot get back into the console
I am trying to use our company's wildcard certificate on ADSelfService and I have followed instructions to the letter, but it never works. Every time I check the Enable SSL Port box in "Admin" console, edit the server.xml in /conf directory, I cannot get back into the console at all. I end up have to revert back to a previous snapshot to get back in. This is getting ridiculous.
Customise the GINA "Reset Password" and "Unlock Account" 'buttons'
I'm attempting to customise the colour of the "Reset Password" and "Unlock Account" buttons on the Windows login GINA page but to no avail. I know the customisation of the start page is handled in the "ResetUnlock.html" and I have already gone about updating the logo, button text font etc. but I am seemingly unable to see where I need to change the background colour of the two 'buttons'. I have already updated the "Re-branding" element of the "Admin" panel and have set the "Change Theme Colour" to
"The trust relationship between this workstation and the primary domain failed" after
Hello, I'm testing adselfserviceplus. I log on on it with one domain user and changed the password for that user. After i try to log on with this user on is computer with the new password i got the "The trust relationship between this workstation and the primary domain failed" error Is this issue normal when changing passwords? What can be done to avoid this issue? Thank you
Boot Camp Sep '16 - Asset Management
Real Time Traffic Widget
Hi, I was wondering how to change the scales on the real time widgets, currently showing interface bandwidth in bites Thanks Pablo
No OPM performance details
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus Personal version 3, build 3010 The initial fetching works fine, until it tried to fetch the performance infortamition (Just indicate "To be initeated" and nothing else happen OPM performance details table is empty Our Opmanger database is very small (90 devices) and it is collecting performance info correctly Rest of the data was fetched fine. and I can have reports on
Escalation SLA configuration
Hello, I get an error when i try to configure SLA i dont get any escalation notification from the system and when i try to delete it i get this error see attachment . WARNING : SLA is being used by a module. Hence cannot delete it from database. But it has been marked as not for further usage. X
Backup Size Reduced
i have Service Desk Plus MSP Standard Edition version - Your Version : 9.0 Build 9009 Latest Version : 9.0 Build 9009 [Details] Database : postgres Today tool was crashed and i reinstalled on another system and restore my backup. everything seems working fine. backup size reduced drastically. before crash backup size - Part 1 - 52MB, Part 2 - 119 MB After restore Backup size - Part 1 - 53MB, Part 2 - 1 KB could you any help me, to find out the reason for the same. Thanks Anoop PS Mob - 9995822232
Next version of MSP?
Hi, I was advised earlier this year that the next release of MSP (to match the new SDP version 9 look and feel) would be released the third quarter of 2015. As we are now in the final month of the 2016 quarter I would like to know when this release is likely to appear.
Full backup
Hi team, How could i get a new full backup (aditional to the first one) in recovery manager? Regards.
Custom Triggers ---- Id by email address
Hi all, Does anyone have a script that identifies a customer/requester by email address and assigns it a priority based on the address??? Thanks!
Notify select Technicians on Assignment
We have a select group of Technicians who are not regularly logged in and have requested they get emailed when a request is assigned to them. We have looked at Support Groups and this addresses some requests but there are others that do not fit this option. We considered Business Rules but Technician isn't a field we can build a rule around so that doesn't work. Any suggestions?
Setup a Remote Desktop Connection with Desktop Central
I setup a Remote Desktop Connection shortcut and pushed the shortcut to a test machine, but I am not able to figure out how to add the server name to the config. Is it possible to add the name or am I doing something wrong? Thank You, Ed
How to display Conversations in NetFlow v12
In Netflow v11.6, I can open the router interface, click on source to display the devices, then click on a device to display all the conversations for that device with details for each session. In v12.1 I can find no where to do this simple thing. I can see all sources, but can't select one. I can see all conversations, but it doesn't allow me to select a single host and provides very few details.
Multiple network interfaces
Is it possible to use netflow analizer with multiple network interfaces (interfaces of host server for network analyzer)? Is netflow analyzer automaticly listening on all interfaces that exist in the Windows system? I didn't see any option to choose interfece in analyzer gui.
OpManager 11600 and VmWare
Hi all! OpManager 11600 has 4 Device Templates: ESXServer & VMware ESX/ESXi VMware Virtual Machine & VMwareVirtualMachine What's the difference between them? http://odarchuk.com
Dashboard Process Values
I have a few application servers that I would like monitor the Current (not avg) value of CPU and Memory of select Processes of a Server. I can not seem to find the Widget to do what I am wanting to do, can you please help and point me to the correct widget and selections I am looking for.
Custom Report to Show Me Call Closure Rate
Hi I am looking to write a custom report that can show me the rate of call closures. Eg. I want to know the precentage of calls that have been closed within 24 hours. My boss has set me a target of getting 90% of calls closed within 24 hours but I cannot see a way of setting up a report to show me the current percentage.... Can someone help please
Search Software
Hi, when I search software in Servicedesk plus, I get almost immediate a hit. When I do it with another account, with matching roles, it takes ages before there is a hit. The search criteria is exactly the same. The version is 9.2 Build 9226. Any idea how come two different scenarios?
File Server Folder Permission
Hello Guys, We are migrating file server to different domain from another domain. Therefore we need to apply same permission with new user accounts. To do it, we need to take an report with existing permission on folder hierarchy . Which product can we use for it ? Regards CHinthaka
User Creation Template - Send login info to manager
Hello. Looking at User Creation Template. I would like to have the template send a mail to the manager with Name, Username and Password. I suppose this has to be done by script. Anyone have an example? Thanks / Torsten
HP P2000 G3 SAS Array Template
Before I start building a monitoring template from scratch to get data on my HP p2000 g3 sas array, has anyone already built one that is willing to share? Any starting point would be greatly appreciated. Thanks, Dave
Why can site field not be made mandatory
Hello; We have hundreds of sites that we support in our business. Within these are many transient workers. Therefore the site that gets in touch is vital information, the requestor less so. However, unlike almost every other field in the incident request template, I cannot make Site mandatory. Why? Regards Alistair
MDM Geo Tracking always out of date
Hi, have enabled this on a few phones but when I go the geo-tracking page the location shown is always showing a random location from a long time before. Quite often the day before. Using the google account on the same phone shows the location regularly update locations. Thanks Chris
File Transfer
I am testing this software. Is there a way in Desktop Central to simply copy files from one network share to a networked computer? I know we can create software packages and distribute software, but is there a way to simply transfer actual files? Thanks Darren
Domain status query
Hi Team, I have added domain with user having domain admin rights. IN domain setting status is showing success as well. After that on that user I have given limited permission on AD however in Domain setting status it is still showing as success. Could you please let me know what could be the reason? Please refer the attached snap shots as well.
Password reset reports success but fails to go to DC
When we have certain Domain Controllers set as the first in the list. Password reset will report as success but we can find no matching communication of any kind that we can find. On the other hand password changes work. It appears to only happen to DCs running 2012 and up. v5208 Edit: I am pretty sure my issue relates to to the security patch known issue I am working on attempting to verify it.
How to add a license file to the AD SelfService if I can not get to the portal
I am a new network administrator and we have an AD Self Service redirected from Spiceworks portal set up by my predecessor. Our license has expired and we have a new license file but I can not find where to add the license file to allow for more than 50 users to use the portal. Does anyone have any words of wisdom on how to find the portal site so that I can add the new license? Thanks.
Wrong error text
Wrong error when changing password, when old and new password are two similar the error gives old password incorrect where can i change this.
How to monitor standalone ESXi?
Hi Support, I'm having trouble getting monitors data from standalone ESXi. Both SNMP and VMware credentials were accepted but each time I performed rediscovery, the device is detected as unknown. Now I have manually assigned device type as ESXHost but OPM still unable to get the monitor data. Any suggestion? Opm v11600 with 11600_APIClientFix_Aug04th Thanks
Unfound software Titles
We are doing POC activity for one of the major USA based client for software asset management. Would like to check if following software title can be discover using Desktop Central Visual Studio Enterprise with MSDN 2. Project for O365 3. Microsoft Windows Server Datacenter Edition 2012 R2 2 Proc 4. Microsoft Windows Server Datacenter Edition 2012 2 Proc 5. Office 365 Enterprise E3 subscription 6. Azure cloud capacity subscription 7. Micosoft Windows Server 2008
Unable to recieve the items Error: null
Has anyone run into this issue with Service Desk when trying to Receive Items in Purchase Orders? The error reads "Unable to recieve the items Error: null" Support has been pretty usless on helping us solve it and it's been going on for months now. Seems to be only software items that have the issue. They bumped us to the development team, but they have really done nothing.
smtp oid is requested when i try to modify thresholds
this has started occuring for me recently anytime i try to modify thresholds on Op manager It is asking specifically to enter a snmp oid to change thresholds. i never had to do this before. can any one help or have ideas on this?
Load Balancing
Hello, Good afternoon! Currently we use the resource "Load Balancing" for assignment of requests to technicians. However, requests are always assigned the same technicians for long period, after a while the requests are all attributed to other technicians, even all technicians having the same number of requests. Sometimes, the technician receives over 30 requests while others technicians are only 6 ~ 8 requests and none new request. How the resource "Load Balancing" distribute the requests? Thanks!
User Creation template - Error enabling Lync services
Hi. I have started creating a User Creation Template to create new users. I have tested the creation several times to fine tune and check if everything was okay. Suddenly I got this: Error while enabling Lync services for the user - System.Management.Automation.Remoting.PSRemotingTransportException: Starting a command on remote server failed with the following error message : The request for the Windows Remote Shell with ShellId 3A2C4841-88C6-45FB-8E23-43613655338D failed because the shell was not
Automatic name resolution on "Submit for Approval"
Good morning. When a Service Request is "submitted for approval", it's posible to configure the "To" field to recognize the Requesters? It only recognizes the users' email. Thank you.
Feature Request: Trim REPLY to only the last message
We have a challenge with the team, and requestors who may not ever trim their responses. As a result, we end up with GIANT email bodies. Would it be possible to add a feature that would automatically trim previous replies?
Pilot tomorrow and report has stopped working!!!! Need help please
Hi, Been preparing for a boardroom pilot and one of my crucial reports is not working: The report should return all requests that have been reassigned by a tech: This is the code: SELECT wo.WORKORDERID "Request ID",max(aau.FIRST_NAME) "Requester",max(dpt.DEPTNAME) "Department",max(std.STATUSNAME) "Request Status",max(wo.TITLE) "Subject",max(cd.CATEGORYNAME) "Category",max(scd.NAME) "Subcategory",max(icd.NAME) "Item",max(pd.PRIORITYNAME) "Priority", max(qd.queuename) "Group",max(woh.OPERATION) "Operation"
Auto set task owner as request owner
Hi, Is it possible to set the owner of a task to automatically be the request owner? I can see where I can set an owner but these are named owners (technicians) and there is no option for 'set as request owner' and the techs have to manually set themselves as the owners. We have a number of scheduled tasks which are assigned to different techs everyday. It would be useful to be able to set the scheduled tasks to receive their ownership from the ticket owner.
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