How to deactivate requester.
Hi! Would like to ask on how can i deactivate requester in service desk plus? Current option is that "Delete" and it's not applicable to us since i still need their previous issues/request for reference. Appreciate feedback. Thanks, Donnie
Requester Account Management
Hi! Is it possible po add "deactivated" feature in requesters/user account management? Available option is that "delete" only. Appreciate response. Thanks, Donnie
Double notification emails
Hi there, Currently we have email notifications enabled for closure's and updates which is working. However we are getting two emails for when a request is closed, an update email and a closure email. Is it possible to only have the closure email sent when an incident is closed instead of a closure and an update? Thanks
Assets
There are many weird quirks in the asset management. The biggest thing is the auto-discovery overrides entered data. There needs to be a way for the administrator to override without excluding. Products - Auto discover overrides the product name. A good solution would be allow admin to setup products that use a scanned product name. i.e. Admin sets up a Laptop called Thinkpad 530. Assigns this to all products that scan as Thinkpad 530, Thinkpad 530c, Thinkpad 530 (9249), etc. Access Points
How Can I export in csv file user/ticket/hour to resolve the site
I have this required. I need to be have a .csv file with this filed: user, ID ticket, Object request, Priprity, hour to resolution the ticket. I see in Tab Report, and I see so many csv model. Is it possible to be have a custom .csv file
Postgresql to MSSQL migration - build 9226 Restore Not Working
Dear Sirs, I'm trying to migrate Postgresql to MS SQL following this procedure (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1-5 are completed successfully. On step 6 (restore data) I get the following error as per attach. Many thanks.
Desktop Central Training Series # 3
After the success of the training series 1 & 2, we are now thrilled to announce the dates for the Training Series # 3. This time, it is going to be bigger and better. Yes, the training series will be conducted in 2 different time zones, and for 7 weeks. Not just that, we have taken all your feedback, questions and business requirements to make it more interesting and effective. Time Zones : 11:30 EDT for USA, UK, Canada & Mexico 06:30 GMT for Europe, Middle East, Asia and Australia Training Language
How to rename manually added software
Hi Team, I have added software manually from Assets -> Software -> Scanned Software -> New. After adding I found out there is some typo error in software name. I have tried to find out rename option but couldn't find out. Also while adding software I have mention version over there however i am not able to see that version number in software details. Let say if I want to see my software as green v1 for that I have added that software manually from Assets -> Software -> Scanned Software -> New with
How to split forward and reply mail templates?
It there a was to define which template can be used during reply/forward and make it unavailable in the list of other function? For example while replying - I can also see forwarding templates and vice versa which is confusing especially for experienced operators. Thank you!
SDPOndemand - instability and not loading pages
Guys, Something is wrong: Pages load really slow, sometimes not loading. On top of SDP this appears and it keeps loading:
one-time purchase (no annual license renewal) for AD Self Service Plus
We are NON-PROFIT organization and I am interested to purchase AD Self Service Plus Standard edition for 1000 users. Do you have SPECIAL pricing for NON-PROFIT organization? Do you have an option for one-time purchase (no annual license renewal) as compared with the competing products? Thanks.
AS400 Password Self Service
I am evaluating ADSelfService Plus for self service AS400 password reset. Would appreciated for the expert to share his/her experiences and issues. Thanks Kang
User Account Management
Good Day! I would like to propose an idea with regards on the requester/user account management. The scenario is that, there's this employee that so happen to be no longer connected in our company and we need to deactivate all of his/her system access without compromising those previous requests made. Unfortunately, unlike any other of our applications. SDP doesn't have the feature to "DISABLE/ DEACTIVATE" user access. What is available in here is "DELETE" which is not applicable to us. Appreciate
Key Manager Plus - Run Now
I have a couple of suggestions. Since this is a new product there are a few issues. 1. Sorting doesn't work well. When you sort by 'Days' it doesn't work. When you sort by 'Valid To' it does not work. 2. I would like to be able to specify multiple ranges of IP addresses in a discovery ie: if my network have multiple subnets I would like to be able to specify for example 10.6.0.0/24, 10.6.45.12/32, etc... Not only should I be able to specify the range but multiple subnets. 3. Once you create a
CIFS shares in workflow
Hi, in our company we are using a storage system. The files are mounted for the users as network drives using CIFS shares. I'd like to know if anybody has an example on how to use these shares in OpManager workflows? E.g. how to use the "delete older files" workflow function? I've tried UNC paths, persistent mapped network drives on the OpManager (v12.1) server and pretty much all other things I could think of. I'd appreciate anybody chiming in on this issue! TIA GWeiss
Discontinuing support for IE 8 and below
We had dis-continued the support for IE 8 and below from ServiceDesk Plus version 9101 which was released on 9th July 2015. Since at that time most of the function's would have worked in those browser's we would have displayed a message alone stating 'Some functions might not work on IE 8 and below. We recommend you to move to version 9 and above' while accessing a page in ServiceDesk Plus and the requested page would have been displayed. In one of the service pack release ( probably before Nov
Create Single User issue
I have a helpdesk technician with all roles (except Super Admin) who is having a problem when attempting to create a new user. When selecting the Account tab, the password options are gray and he cannot change the default selection (Same as user logon name). This fails due to Password Complexity Requirements. The New User creation template that we have is configured to use either Random Password or Type a password. Why does the helpdesk technician not get the option to choose one of these?
Set Exchange Out of Office Reply for Daily, During Off-Work Hours
Is it possible to set an Exchange (Outlook) out of office reply for every day (M-F) from 5pm-7:59am? Right now our employees are manually turning on the out of office reply every night before they leave for the day. Is there a way to automate this? Any guidance is appreciated. Thank you, Bradley Toy
Can't add new/copy Technician
Hello, I am trying to create a new technician however when I enter the username in the "select AD user" field it returns no results. I click on the "choose" link and enter the username and it returns nothing. However, the user does exist and is included in a user report. One thing I noticed was that new users are not shown when trying to add as technician but older users can be added. Am I missing something obvious here? Any help will be much appreciated. Regards
No OPM performance information
Hi We have Opmanager Essential, build 11600 and we are trying to test Analytics plus integration with it We have a personal version of Analytics Plus 3-00, build 3010 We are having 2 issues 1-All seems to work fine regarding Alarms, events and inventory, however when we tried to gather OPM performance information the fetching of the information never initiated OPM performance details is empty, so no chart were available Attached you will find some screenshots of the issue Our Opmanager Database is
Discovered way to have Dashboard that cycles between Opmanager and Servicedesk dashboards!
This article by Nigel Arnold at Set 3 showed me how to use gadgets in opmanager to display pages from Service Desk within a OpManager CCTV view. http://set3manageengineuk.blogspot.com.au/2014/12/servicedesk-plus-in-opmanger-dashboard.html a little bit of dicking around, I have discovered I can do this : <iframe src="http://helpdesk/WidgetDetails.do?widgetId=1&hasFlashCharts=true" width="400" height="200"></iframe> to include the gadgets from the dashboard view. so use Chrome to do a View Frame Source
How do you integrate the DeskTop Central tools referenced in SDF-62965 ?
SDF-62965 : Tools action integration between SDP and Desktop Central - Ability to restart, lock, wake on LAN, hibernate, shutdown, initiate chat and view system manager of Windows machines from the machine's details page or request details page if SDP is integrated with Desktop Central
DC Backup - No Idle Connection Found
Is there a way to gracefully stop a backup procedure? I started a manual backup using backuprestore.bat about 5 hours ago. I came back from a meeting and it was still going. I checked the backuplog0.txt file and found multiple entries of the following. The last 4 lines stating "No idle connection found" is listed multiple times. And direction would be helpful. Oct 6, 2016 10:01:04 AM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : Entered MSSQL Sorter Oct 6, 2016
Time Taken to Resolve doesn't automatically calculate
I have a technician that whenever he adds a work log, the duration isn’t automatically calculating based on the Start Time and End Time. He sets “Is non-billable?” to Yes, and the “Time Taken to Resolve” stays 0. Even if he modifies the Start Time or End Time the duration will not calculate for him. All other technicians time is defaulting in for them and updates accordingly when the Start or End Time is updated. He is set-up the same as everyone else so we are confused on how to fix this. Appreciate
Trigger a Task only when certain field(s) selected
I'm currently attempting to set up our new Help Desk system with Servicedesk. One of our primary tickets we deal with is in relation to new hires. I've got the incident template all laid out with all the proper fields would need to fill out, as well as marked what's mandatory and not. What I'd like to do is to create tasks based upon if those fields are selected or not. For instance, I wouldn't need a task to prepare a new computer for the employee if they're in a role that doesn't require a computer.
Request approvers - need another option
When sending a request for approvals, sometimes the wrong approver is selected. The wrong approver DENIES the request and then the request is useless. We have to recreate the original request and send for approvals again. Is there a way to delete the approver who denied the request and have the ticket status updated to awaiting approval? Or can we get another option other than Approved or Rejected? A good option might be "Not My Accountability" or something along those lines... Regards,
AdAudit and Netapp Cdot 8.2
I recently purchased adauditplus and the netapp extension but it doesnt look like cdot 8.2 or 8.3 is supported? Can you please let me know if it i supported and i am mistaken, or can you let me know when you might get this feature implemented.
Another issue in 12.1 Notifications
We have another issue with OpManager 12.1 Notifications. 12.1 we are trying to create a new Email notification. It is not allowing us to use { or } in the "To Email Address" Example.....{DBATEAM}@company.com. It says invalid email ID. 11.6 allows for those special characters. So currently I have 13 groups that I cannot create Email alerts for. Is this a bug or by design?
NTP Server configuration in OpManger
Dear ManageEngine team, Please let me know if there is a way to configure NTP server in OpManager, I have a GPS/Satellite based NTP server on my network which I want to use as a time source for all network devices/application including OpManager. I can't find any settings to configure NTP server in OpManager v12.1. Regards, Mohsin
Unable to install OpUtils/ / Unable to download IPAM/SPM plugin
Hey guys, we have a server with OpManager 11.6 installed (Upgrade pack for 12 isn't available yet..) and I wanted to try the IPAM and SPM plugin, but the only download I can find when I click on the Download button is OpManager. The link inside OpManager always kicks me to: https://www.manageengine.com/network-monitoring/ipam-spm-plugin.html But there is no option to download the plugin. So I tried the OpUtils installer which claims that OpUtils has already been installed in a earlier version.. so
DFS support
FileAudit Plus supports DFS ? Thanks.
Simple REST url example
Does anyone have an example REST API url for viewing a single request? I understand having to use the technician key, but I'm not sure where it should be in the url. An example url would be great. Thanks.
Customizing the user interface with corporate colours and logos etc
Hi all, I've been trying to get my user interface to look more corporate but I cant see any way of changing the background etc. I'm missing something obvious right? :)
What are the requirements for Non-IT assets?
Hello, I know that assets with an IP address automatically register as Assets, but I wanted to find out whether that's the only qualifier or not? I.e. would something like a router or switch, which has an IP address, be required to count as an IT asset, or is it possible to classify those items as Non-IT assets? Just wondering what the qualifications are so I can definitively explain why some items are classified as IT assets and others are not. Thank you for your help!
Incorrect link in solution emails
We have notifications set up for new solutions with the below default email template: Dear Technician, Solution : $SolutionId under $TopicName, has been approved. Title of the solution: $Title Solution can be viewed using the link below. $SolutionLink The link ^ that is sent in the email is wrong. You get an error when you click on the link (below) If I navigate to the solution in help desk the address is http://ithelpdesk/AddSolution.do?solID=98, so the link in the email has an additional
Incident Template Rules
hello Every body I Want to ask about how to make rule on Template when the requester open it to download file
When I want to create a custom report. The Pick Value list does not open in the advanced filter options
When I want to create a custom report. The Pick Value list does not open in the advanced filter options. We are working with version 7.5.0 build number 7504 So I can't select for example 'Request status' = Open Johan So
Single point of contact
Hi, i would like to remove all e-mail address from support group and use a single point of contact in service desk plus . What will be the impact?
Probe and Central alarms not syncing
Hi OPM support, I have issue with number of alarms between probe and central server. The probe has 2099 vs central server 2226. How to sync this?
Nested Assets
What I would like to do is similar to how Workstations has Laptop and Desktop under it... I want to create: Cell Phones - iPhone - BlackBerry - Android So I can separate the assets...however, I can't find the way to do this.
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