Zoho CRM Integration
With regard to the Zoho CRM integration - it appears to be one-way (Zoho CRM to Support Center). What we would have expected is that the CRM is able to extract/view data from Support Center. How can I seed data from SUpport Center into the CRM solution? Additionally, how can CRM be used to get a view into what is occurring in Support Center?
Tasks after upgrade to 9200 not listed for some users
Hi, Another issue we have discovered since upgrading to 9200 is that some users are unable to view Tasks within a request, which they always used to. However, this does not appear to affect all users. Any ideas on why this might be with the changes that have been made?
Application Manager Failing to Authenticate to a Server...
Hi, We are trying to configure a Windows Monitor for a Server with the Correct User Name and Password. But We are receiving the "Error : Failed. Authentication failed. Kindly verify the username and password provided." We have tried Using the Hostname, IP address and also FQDN name and also we tried with SystemName\Username to authenticate as its a local user account but still it fails. We have restarted the Application Manager server and also the Windows 2012 R2 server as well to see if it gets
Office Field in creation rules
I'm creating rules for my user creation template and the Condition is based on a department number field. I'm looking to set the department name and office name(same as department) in the assign values after the condition is checked. However, in the "Assign Values" field the Office option is not available under the general section. Any idea why the office field is not available?
Can headers be added to a change template in service desk plus?
I would like to build a template that have certain sections of the form separated by headers for the section. If this is a possibility can you please layout how to go about the process of building the header and inserting it into the Change Template.
Where to find agent version
How do I find the version of our windows agent so that I can enter it in the startup install script?
Project Management additional fields
We would like to see additional fields made available for the project management module. We need to track things like Group/Team, Funding source, Strategic goal alignment (multiple selection), Backup owner, risk score as well as others for project portfolio reporting purposes.
Contest: Win an iPad Mini 2 or $200 Amazon gift voucher!
Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini 2 and
Seeking To Survey With ServiceDesk Plus
ManageEngine ServiceDesk Plus has it's own built-in survey option which allows for creating a series of feedback questions with graded user response and comments: One particular client was looking to obtain feedback from their user base but wanted to omit sending too many notification emails to the users. As the in-built survey had it's own, separate notification email this didn't really suit this particular environment. In addition they were also looking to create a slightly more graphical survey
Customize User Template
Hi, I'm wondering if there is a way to customize the User templates so we can add / remove fields that are relevant. Additionally, is it possible to have any sort of if-then logic built into the template or user-account creation process. For example: I select a template and fill out say, the department information. Based on that department selection information, it drops the user object into a certain OU based on what the tech selected.
ADManager Plus Fixes and Enhancements
7122 (December 2021) Fix: This release includes precautionary measures to protect against the Apache Log4j library vulnerability. 7120, 7121 (November 2021) Enhancements: Flexibility to pause, resume, retry and delete actions configured in the delayed
How to manage "Send As Permission" as in Exchange Console?
Dear support team, May I ask how to manage "Send As Permission" in ADManager Plus? Following screen capture shows two exchange attributes I want to change via ADManager Plus : 1. Send As Permission 2. Full Access Permission I believe I can do step 2 as steps in the blue square. But how to do "Send As Permission"? Would you help enlighten me a bit? Thanks a lot! Best Regards, Lynn
List all folders which a group has permissions to
I would like to report from the perspective of a particular group on all the folders they have permissions to. I can see where I can do that for a specific share, but I would like to be able to request multiple shares or a whole server. Is this possible?
Install Package
Being new to Desktop Central, I'm confused as to how to add a package to a specific computer in our domain. When it comes to adding the computer, it asks for the domain or local office, but I don't see where it specifies the actual computer to install the package on. Am I missing something? I have searched the Desktop Central website for a solution but have not found one. Darren
Suspend Google Apps accounts
I have User creation set to provision an account in both AD and Google Apps when a new user is created in ADManagerPlus. That process works well. Is there a way to go the other way as well? To suspend the google apps account when I disable the linked AD account?
Install SSL Certificate
We are having difficulties installing ssl certificate. Tried to install it using this guide and other guides too, but without success Your assistance would be appreciated
Login Log of Users
Hi dears I need to creat a report to know which users have been login to system with the time detail, how i can have this security report? Best Regards
Removing High Availability from
Good Afternoon, I receive an error, when I try to remove the HA config on the primary server. It is stating that I need to remove the configuration from the secondary server. I am unable to load the secondary server's AD Manager, even when the primary server's service is down. I wanted to start from scratch on the high availability configuration, since we have been having issues with the HA and AD Manager. I can reinstall if needed, but I would rather not go down this path if possible. Thank
Sorting Creation Rules
I'm wondering if there would be a way to sort the creation rules in Alphabetical Order? I have over 200 creation rules in place and have created them in alphabetical order. However, it seems that some rules have moved and they are no longer in order. Any idea on how to change it back to having them in order from A-->Z? Thanks.
Contacts imported from AD Logging in through User Portal
How do contacts that are imported through the active directory import tool login through the customer portal? On the main application login page AD users need to select the domain in the log on to section: But that option does not exist in the log that is shown in the user portal:
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Not able to start ApplicationsManager
I am getting the below error while starting nohup sh startApplicationsManager.sh & java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown
Analystics Plus + WSUS
Hello all... I am having a bit of trouble finding out how to pull data from my WSUS server. Has anybody needed to do that and were successful in setting it up/configuring Analytics Plusto gather this data? Thank you, David
Preventive Maintenance Tasks no working properly
Dear all, We use a several PM tasks here and the most are daily, they aren't working properly. We not did any change that can justify this issue. Thanks for your help. Regards, Felipe
How to change the local administrator password in services desl plus
Give CC'd Users the ability to View Tickets
When I CC a user on a ticket and send them the ticket link it says Request does not fall under your permitted scope. So you are unauthorized to update the same. How can I make sure that any CCd user on a ticket will have the ability to view the ticket as well, and not just the requester?
block rasomware execution
Hi, Im still newbie here, need your advice here.Did you know any configuration tu block rasomware execution?? TQ
Email Notification for Unassigned Task
I would like to be able to set up a notification for when an unassigned ticket is service desk pro (Version 9.2 Build 9226). What I would like is that if a ticket sets as unassigned for 2 hours that email is sent to managers so that they can address at that time instead of waiting to discover that the ticket has been unassigned at a later time. I do not know if this is something that is available, but if it is I would like help in setting this up.
monitoring process not appear
I am monitoring windows environment, but because not appear option to monitor processes?
Note window is now locked within the ticket window - can this be changed?
Hey there, Great work on build 9200. I look forward to digging into the new form functionality, APIs, etc. The note window used to open as a new window outside your current webpage. The behavior in 9200 has the new note window moveable but locked within the web page window. Our technicians prefer the previous behavior so they could make notes in the small note window while being able to minimize the larger ticket window. This would give the technicians more screen real estate to work on
Best Practices
Hello, We want all of our servers to look at Desktop Central for Windows Updates and not download them automatically from Microsoft. What is the best practice for that? Are there recommended settings for Group Policy. For example, Do we set the domain group policy to disable automatic updates or disable the Windows update service?
Incorrect display of statistics
Hello! There is a problem with incorrect display of statistics on interfaces: Configured with a collection mikrotik a local interface. When downloading large amounts of data (eg, distribution Ubuntu) - does not appear, this download in statistics. If i add an external interface in collection - it will be displayed, but it is unclear who is shaking it.
Gina Client - Win2003 and win2008 servers - Issue -
Hello Team, We've installed the Gina Client in our win2003/2008 servers, but appear the pop up error when click to button This issues only appear in win2003/2008. I attached the screenshot.
opmanager 12 mutual TLS support
Is / will the long awaited upgrade to opmanager12.1 have support for mutual TLS and key support?
Reset Windows passwords
Is there a way in which you can reset Windows local admin passwords using Desktop Central? thanks Mark
Notify Support Group (Not Just Technician) on Requester Reply
We would like to have the option within a support group notifications to have a notification email be sent to the Support Group when a requester replies to a ticket that has been assigned to that group. We would like this option to be within the Support Group notifications below: Send notification to group technician(s) when a new request is added to this group Send notification to technician(s) when a request in this group is left unpicked. Send notification to group technician(s) when a request
Backup not include Attachement
Hi, I have moved servicedesk to new server but now this not include attachement. Any idea? I attach SDPBackup log
Auto Assign to Site.
Hi. I was wondering if you can automatically assign a site to a request which is being received via e-mail? That is, so the technicians will only see relevant site requests? Kind Regards, Öllvir Sveinsson
Projects - Accidentally deleted a big project
Guys, I've accidentally deleted my biggest project, and i need help with it to recover it. I cannot find a 'recycle bin' of something alike. In the System log i can see the deleted project. I also discovered why this probably happened: when you are in tasks view (as i was), there are actually two Delete buttons visible - and i accidentally clicked the wrong one offcourse. I did get a confirmation dialog box, but without reading it, i assumed it was a confirmation asking "if i was sure if i wanted
Downgrading from a full version of manage engine to the free one technician version
Dear All, I am wondering if you could help? We are transferring our day to day running to another manage engine instance from next week so will not be renewing our specific licence, however we would like to keep the existing version in a 'look up' mode for audit etc. I notice that you can have manage engine installed for free as a single technician, this would work for us. Has any one attempted to downgrade their instance to the free version to preserve the data in manage engine and if so do you
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