Request Status Scheduler applies only to Onhold Status
Hi, ¿How can we configure the Request Status Scheduler to change to any In Progress status? Regards
Detected an unauthorized user attempting to access the SNMP interface from
Email alerts received the statement "Detected an unauthorized user attempting to access the SNMP interface from [different UPS devices IP addresses]." I just want to stop this messaging. Your quick response will be highly appreciated. Regards. Danny
Issues with JVM monitors
I'm attempting to set up Application Manager to monitor some simple JVM data. I repeatedly run into a message (when I try to test authentication to the monitored server) that says "Failed. Exception while getting the MBean server reference". I am on the correct monitoring port for this JVM, and I have connectivity (not firewalls blocking) as I can open a telnet connection on that port. Both the monitoring server and target are RHEL 6 servers. What am I doing wrong here? Thanks, James Payne james.payne@fisglobal.com
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Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini
Opening tasks by script
Hi, Is it possible to open tasks by fields and form rules (by script)?
Reports by Solution
Hello Everyone Is there any query or built in functions to, make a report based on request solved by solutions Thank You Best Regards
need to update patches for manage engine desktop server
Hi All, we need to update patches for manage engine desktop server. am new to manage engine desktop.. could you anyone tel me???
ADManager Plus rolls out build 6530
ADManager Plus build 6530(October 2016) We are delighted to announce the release of ADManager Plus 6530 build with PPM. Please find the new features, enhancements and fixes included in this build, New Feature: Computer management and reporting capabilities in mobile apps: If you are on the latest version of ADManager Plus iOS or Android app, you will be able to manage and report on AD computer objects from your mobile devices. Enhancements: 'Permissions for folders' report now allows you to: Generate
local administrators group report
I would like to produce a report containing nested members of the local administrators group on a specific computer. If there are any AD user accounts or AD security groups which are members of the local admnistrators group, those should be listed in the report. Is it possible to produce such a report with AD Manager Plus? Thanks, ElyP
Mail Enable a Single Contact
In AD Mgmt Tab, I click on Contact Management, then choose Modify a Single Contact, and choose Modify the specific contact. On the Exchange Tab, it says No Mail Properties Defined. How do I go about mail enabling the contact? I am running the professional version. Thanks.
ErrorCode 31 on recovering deleted user
Our helpdesk technicans can't restore deleted users. It shows errorcode 31. the ad manager works with a domain admin account. Version 6510
Mass reassign tickets
How can I mass reassign tickets to a different support group. As far as I can see I can only do 250 at a time however I need to reassign 1000's so is there an easier way to do this?
Field form Rule - change Management
Does the script function $CS.setDescription(""); work in change Management? I can't seem to change the text within the description with his technique like I can with the request based field form rules
Inventory Reports/Software product keys
Whilst performing an inventory report for software product keys I have found that several items in the list appear only to be displaying the first few characters of the product key but on the rest of them (the same product) it is displaying the full product key, I would like to know why this is occuring and how I can go about resoloving this issue Thank you.
Software Whitelist
Is there a configuration where user is unable to run application (EXE or MSI) that is not listed in inventory (which I refer as whitelist)? Our whitelist is way smaller than our blacklist. Trying to go through our black list currently on inventory would take up more time than just adding a whitelist of software approved that people can have going forward and if its not on that list than they can not install it. Thanks, Josh
Missing patch 21645
There was a patch with the ID 21645 (October 2016 Monthly Rollup, KB3185330), which I was applying to my Windows 7 PCs. Now it is not showing up to be installed on any of them. It's not even showing up at all when I look in the list of patches. What gives? I would like to deploy this to my PCs. Does this have something to do with the changes you made in the new version of Desktop Central? I am on build 92051 at the moment. I am not trying to deploy these updates automatically mind you, I am
Enforcing a Secure Connection
Hey folks! There is an urgent federal mandate that all websites must disable weak ciphers and force TLS 1.2 (disabling lower versions). I edited server.xml and added to the port 443 connector: sslProtocol="TLSv1.2" sslEnabledProtocols="TLSv1.2" ciphers="ECDHE-RSA-AES256-SHA,ECDHE-ECDSA-AES256-SHA,ECDHE-RSA-AES128-SHA,ECDHE-ECDSA-AES128-SHA" (the other SSL parameters to enable it were already defined). This didn't work at all. What am I missing? Do I need to do something with catalina, or on
Unclear instruction for standby server
Hi, I'm trying to setup a standby server towards our primary server. At installation, I'm getting the (simple) steps to link them: 1. Stop the primary server. 2. Goto <OpManager-Home> and Start the primary server's Mysql by executing sh .\bin\startMySQL.sh script. 3. Run <OpManager-Home>\bin\ReplicateDB.sh in the standby server (Secondary server) to dump the primary server's data into standby server. 4. Goto <OpManager-Home> and stop the primary server's Mysql by executing sh .\bin\stopMySQL.sh script.
Migrate from Spiceworks to SDP
Is there any easy way to do this? I do see some past forum posts about exporting tickets, though the replies are unable to be mapped as single replies, and the entire conversation would end up as the description of the ticket. We would like to move over, and make this as seamless as possible. We would need to move currently open/in progress tickets from Spiceworks and into SDP, and allow the conversations to be picked up from there - without a new ticket being created in SDP.
Sign in problem
I have just install the new manageengine desktop central 10 and start the service and open the web page , try to sign in with the default user/pass and nothing happen not even say that's wrong user or password
Domain Verification Failed
I am trying to setup our helpdesk and have successfully verified our primary domain (dynamixconsulting.co.uk). I now want to verify a sub-domain (support.dynamixconsulting.co.uk) but I cannot get the CNAME verification to work ! Unfortunately when it fails it gives no reason so I can't diagnose the source of the problem ! For now I have created a Stealth Forward which gets users logged-on without revealing the true URL, but links sent out by the portal don't work with a "Not Found" error, so I
Where can I download the Free SNMP MIB Browser for LINUX ??
I have and old versión for the Free SNMP MIB Browser for LINUX, and I need the new one, but I only found the Windows download link. Where is the Linux version? I would like the "ManageEngine_MibBrowser_FreeTool.bin" file or similar.
Specify Due Date on Import Requests
Good day, As an IT Manger, I regularly use Import Request when I have a large number of tickets that my technicians need to address. This works very well for logging new incidents or tasks but one field is not available that I think is important. Due date. It appears as though the intention is to import resolved tickets from other systems but this import also works very well for creating tickets in bulk but when creating tickets in bulk, it is often necessary to change the due dates as you cannot
Increasing height of drown down boxes
Hi, We've recently upgraded to Service Desk Plus 9229 and found that the drop down boxes have been improved. We have noticed that the reduced drop down box height requires that we scroll down it now, rather than have all options available in view. I refer to the Service Category box specifically. Is there a way to set or override the drop down box height in a request? Thank you
How to search for requests by requester?
In the advanced search is there a way to search for all incidents by a requester without having to pick the requester from a pick list? If you have 10 000 users, that's a lot of users to go through to pick the correct requester. Can I just type the requester name somehow?
Cannot load email reply from close request
When a technician resolves a ticket, the requester receives a close request via email. The requester can either close the request by selecting the close link or 'reply to this email to keep the ticket open' This reply gets logged to the ticket but will not load, when selecting the reply email the spinning loading wheel spins forever. Does anyone else have this issue? or can suggest a solution.. Many thanks Francesca
Attachment disabled when replying user request
I have implemented the Service Desk system to my company for around 3 weeks. When replying a request, it was able for me to attach a file. However, I found the button of attaching files disappeared these two days. I wonder if the max limit of storage has been exceeded. Does anyone know what is going on for this situation? What is the storage limit? And how I can remove the old attachments in the system. Many thanks!
Assign Technician Based on Field in Request Catalog Submission
Hi, I'm wondering if it's possible to assign requests to a certain technician if a box is checked. I currently have an "On Form Submit" rule that executes: $CS.setValue("TECHNICIAN","Name of Technician"); if a box is checked. However, when I submit the form, the Request remains unassigned. What am I doing wrong here? Thanks
Bug: WoL via Deployment Policy
I have v92119. I simply cannot get any Deployment policy to wake up any devices. However, a scheduled WoL task under Tools does work. I have 90+ PC's and out of hours patch scheduled do not work. To get around this, I have to use a scheduled WoL task beforehand. As an example, a patch schedule with a deploymemt policy to wake up 90 PC's at 02:00 will not wake them up. However, a scheduled WoL task at 02:30 will wake them up. This is not a scalable solution because you cannot assign a scheduled WoL
Bug: Registering Agents when over Licenses
We have version 92119. Last week we installed agents on 3 PC's. However we reached our licence limit so these devices never showed in the console. After we applied more licences, the PC's still did not show in the console, even after several reboots. We were able to install agents on other PC's and the came up in the console. The only way we could get the 3 PC's to show in the console was to repair the agent install. To summarise - agents will not register if you install when over your licence limit,
Attachment of 2MB refused by mx.zohomail.com
This is after sending a request for support in SD using a zipped support file of 2MB ------------------ mx.zohomail.com rejected your message to the following email addresses: ManageEngine Support Team (servicedeskplus-support@manageengine.com) This message is too large to send. To be able to send it, make the message smaller, for example, by removing attachments. mx.zohomail.com gave this error: MailPolicy violation Error delivering to mailboxes Diagnostic information for administrators: Generating
Due Date Authorization
Good day, I have set up service desk plus in such a way that all tickets logged with the service desk is assigned an SLA and consequently a due date. I have encountered a situation where a technician, who gets a financial reward for completing tickets within the SLA, changed the due date of an incident as it would have breached. Can you add Due date change authorization that where a tech wants to change the due date, it has to be authorized? Thanks,
Service Desk Plus won't start after database restore
We already have Prod environment running and I am working to stand up the test environment to match the Prod version. I took the Prod database backup. I installed Service Desk plus same build as Prod on a new Windows 2008 R2 server and restore the database from prod DB backup. The restore was successful but after restore the service desk stopped working. When I start the Service server it gets stuck at starting service desk service window and doesn't move any further. We are using POSTGRES on both
Deleting a Site
Hello, When i try to delete some inactive (grayed) sites it says its been used by a module. Documents says Requester, Asset, Request Template or Preventive Maintenance task can be associated and i checked all of them but there is not any association with. Plus i checked Work Hours, Holidays, Departments, Technician / Site Relations, Support Groups, Service Level Agreements, Business Rules and it seems not any association. How can i remove this sites from Site list? Best Regards,
Version of ServiceDesk - strange picture.
Dear Team! We are seeing strange picture after last update to 9229 build at /Support.do page:
Backup/Export Custom Reports
Dear Support, I am looking for a script/report that I can create to produce a report for me that have the configuration of my custom Reports & Queries. I would like to see the Type, Name/Title, SQL query. I would like to run this report to create system documentation so if we ever have to rebuilt we will have the report queries to re-create. Regards Albe
Distribution Server - Scheduled Synchronisations
Request: We need Scheduled synchronisation of Distribution servers and the central server to occur outside of core business hours. So the feature we would like is to have a synchronisation schedule from central server to DS Real World Scenario: We have 10 remote offices, all with rubbish internet bandwidth and many devices. If a DS synchronises during the day - it could effect the users internet performance. There is no way to schedule the local download of content to a DS from the central server
Upgraded to 9200 and can no longer add Work Logs
Hi, We have just upgraded to 9200 over the weekend and have run into a major problem! We can no longer add Worklogs!!! Please can you let me know how to resolve this ASAP. Kind regards, Shaun
Windows Server 2016
Hi The release for Windows Server 2016 are yet to come. When can I use Appl. Manager to monitor this type of servers ? Regards Jan V
Desktop Experience Option
Hi all, Has anyone installed or activated this feature?? I can open .pdf files from the SD+ client but other files do not open or have to be saved to desktop. Thanks
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