how to get Unassigned Requests for a particular group.
Hi All I'm able to get all unassigned requests however I'm stuck at filtering Unassigned Requests for a particular group. So far what i have is: http://itildemo.servicedeskplus.com/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=81E5E1AF-D9CD-413E-A815-CABF9D27C67E&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_System</value></parameter><parameter><name>group</name><value></value></parameter></Details></Operation>
Sheduled reports
Hello, I'm having some issues with scheduled reports not working. I want to have a scheduled report setup so I can see down devices in the last 24 hours. I can see there is a report template already setup for this and I can see the data I want in it. I can manually email the report by clicking the PDF button and it successfully sends. What I want to do is have this automated so it emails a report to a distribution group daily. I understand how to set this up but its not working. I setup a test schedule
Viewing Software on a Workstaion
Current, when we go to view the software on a scanned asset, it defaults to showing 300+ software titles. 95% of which is set to "Excluded". Is there a way to have the SDP default to showing display Freeware, Managed, Shareware, Software Suite? How do people handle this now?
"PO Approval" is automatically disabled for the users who are imported from AD/LDAP/CSV.
Dear All, "PO Approval" is automatically disabled for the users who are imported from AD/LDAP/CSV. This issue is exist in SDP version 9220, 9221, 9222 and 9223. As of now we are fixing this issue and the fix will get released soon in our next service pack. To stop this issue temporarily, we need to stop importing users from AD/LDAP/CSV till our next update. --Murugesh
Integration SDP + Redmine
Hi everyone! Maybe someone use integration between Redmine and SDP? It will be wonderfull, if someone can share experience about that!
Report assistance
Dear Support, can let me know how I can generate a report for: Top 10 Incident/Request Reasons per month? 9.2 Build 9212 Thanks
Modify existing deployment
When you modify existing deployment and you want to add new computer to list. Then you deploy this again it will start the deployment again for every computer. Is there a possibility to retain existing deployment status for existing computers?
BD SERVICE DESK PLUS
When I first choose the type of database to use, for example I choose SQL, as I can see after installed the tool if my data is being stored in SQL or POSGRESS? if I choose SQL, backup application that does what it's worth?
No ManagedConnections available within configured blocking timeout
org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking.getting this exception. Getting above exception in my application.Give more suggestions for resolving this Issue. Thanks inadvance, Ramesh
Cannot send more than 1 approval to 1 person
Hi We're running VERSION NAME and since we've upgraded we've noticed that when you send the first approval, you cannot send additional approvals to this person's email address. We use this as a method to chase approves to make sure they approve requests. Is this a known issue or a new feature?
Exit Code 4: Error in getting output for the script (Suse linux)
Hello all, I'm trying to use custom script(Cache Memory) on monitored machine from Opmanger server Im runing this script with error as below After got that error message, I check log on Op server as image At the same time, I also checked excution directory on monitored machine and saw OpMnager file with empty content I m stucked at custom script a week, Any help would be greatly appreciated.
Automatically escalated requests
hello , i need to show Automatically escalated requirements report and manualy escalated requirements report. how i can do this ? Please, help me. Best regards,
Blank stages in the approvals
Sometimes an approver needs to be deleted, or there is an issue when they are approving. When we delete the name, there is a blank stage. Is there a way to remove the whole stage?
Import Requesters from Active Directory
Hy there, it seems that i can only import user objects from Active Directory. As i tryed to import contacts from Active Directory it failed. Is there another solution with import contacts? Thx in advance!
Assets Problem
Hi, A few weeks ago i can add normaly assets, now i have an error message "FAILURE :License violation. No more IT Assets can be added in the current license model." if i delete asset i can't delet a new with a same message, any help? Changes on the license a weeks ago?
Custom Trigger
Hi there, Just a question on how we go about creating a custom trigger to do the following: If a certain email address sends through a request it automatically gets assigned to a certain technician. There are no templates on how to create the batch file needed. Any help would be greatly appreciated. Thanks
Backup Failing
Hi, I'm pretty sure we're got an authentication issue with our scheduled backups failing, and was wondering if this was the case ? I've checked the logs of the serverout file which have been extracted below. Can you advise which credential is failing ? The Database or the account within SDP ? Saying this though, the application Event Log viewer says the backup failed due to the following: EVENT LOG VIEWER java.io.IOException: The process cannot access the file because another process has locked a
Resetting the Service Desk
Hello, We have done extensive customization on Service Desk plus and consequently logged several incidents during the test phase. Is there a way to "reset" the service desk to delete any existing tickets while retaining all other customization? Thanks,
Automate sending emails to distribution list members
We are wanting to send emails to the members of each distribution list, asking them to reply if they wish to be removed or if the list is no longer needed. The body of the email would have this statement/question and list the name of the distribution list, the email address of the distribution list, and the members of the distribution list. We created a CSV file created from a report in ADManager that lists all of the distribution lists, their emails addresses, and the members of each list. Using
SLA Problem
Regarding SLA problem we face problem on SLA as we make rule and it's not working well
2 of our technicians have lost permissions to their views
Both of their roles haven't changed. We tried changing one back to requester and then re-adding/setting him up as a technician again. When they log in, it creates a new requester and they can only see the requests and solutions tabs and no requests that are assigned to them. We have version 9.1, build 9114. Thanks, D
Multi-Pick List for Service Catalog Custom Fields
Please add the ability to have a multi-select list for Service Catalog Custom Fields.
How to create a shortcut to a network share on a user's desktop?
I would like to create a shortcut to a network share on a user's desktop. For example, like the "Shortcut" under Configurations tab>Windows, but instead of pointing to an app. It must point to "\\share\folder"
Set Domain on Login screen to fixed value
We only have one domain for user accounts and would like to either remove the domain drop down or set it to always be a fixed domain. I have already gone in to Windows Domain Scan and made all other domains private. I have also deleted all local accounts and turned off Local Authentication. It still requires users to select the domain they are in. What can we do to simplify the login process for users by removing the requirement to select a domain?
Assign requesters from different sites to the same department?
I am trying to assign requesters from different sites to the same department so that they can see each others requests when they select the view "Show All Department Requests". Is that possible? Right now every site has it's own departments so you can have the same department in 2 different sites but I don't think they are related, if someone from one site creates a request the other requester in the same department but different site won't see it I don't think. I was thinking of maybe setting the
Problem with Network Scan for Printers
Dear Support, Printers are not identified in network scan, as all printers does not have credentials to login (like username and password) we login them directly using the ip address. kindly rectify the issue so that we can add the printers to the inventory. Regards Mooez
Asset Management in SDP
Can you tell me if SNMP v3 communication is available in SDP, yet? If it's not available at this point, when will it be? Leslie Myers
Default Worklog Type
Hi, You can make the appointment of a worklog type by default for the group of technicians? Each group technicians assigned to them by default worklog type. To default entered automatically. Thanks!
New Install Reporting
Just started sending IPFIX data to netflow analyzer. The flow count is increasing. When should netflow analyzer start populating fields within the application on what its seeing?
Select Group \ Assign
There is an opportunity to add a quick appointment of a number of requests for a group of experts: Select Group ---> Assign Often it required to appoint a large number of queries only to the group, without specifying the responsible specialist. Thanks!
Email ticket creation - works for users but not from Sharepoint workflow
Hi, We were creating tickets from an email sent by an Exchange mailbox. This was working correctly, the @@ commands assigned the ticket to the correct template and pre-populated the fields. We've now moved to using a Sharepoint list and the workflow from the list generates an email. The email is identical to the previously successful email and the email address it is using is listed as a technician in ServiceDesk. But the email generated by the workflow does not assign the ticket to the correct template
service desk plus SSO
SSO is asking for user name and password for authentication, can a tech help me to set up this right thank you
Send message or notification to a mobile
Hi, I want to know if is possible senda notification, a message or an alert to a mobile device with MDM. Thanks.
Change displayed columns and column widths in Request views
Hi, Would it be possible to add in the ability to change the displayed columns and their respective widths in the available views on the requests screen? Thanks, Matt
Mailserver Einstellungen
Hallo an alle, wir haben aktuell ein Problem mit den Mailserver Einstellungen. Nach jedem Reboot vom PC oder Neustart des Dienstes sind die Mailservereinstellungen für den Postausgang nicht mehr vorhanden und der Mailabrufstatus ist Gestoppt.
Resolution added by System
Hello, We are seeing an issue where if a request is logged via an email, the system is auto-adding a blank "resolution" by system. If you look at the request's history tab you can see this is being done as soon as the request is received. Is there a way to make this stop?
Boot Camp: Gestión de Activos en ServiceDesk Plus
How do I manage certificates when I have more than one Exchange server?????
Hi all, Just looking at this application as a potential tool for our business but have hit a significant snag. Noticed that email was not being collected from the specified mailbox so went through the self certification process and it worked. Problem is, when I tried it again this morning, the old "could not find valid certification path.... " message came up and mail had stopped being collected. We have three exchange servers that load balance email and I think what is happening is due to the
Update Status Automatically
Hi Everyone, I want to introduce a number of new status categories (e.g. Waiting on Customer, Customer Replied). Is there a way to automate the updating of the status fields based on certain actions? Thanks Dan
OpManager 12.1
Good Afternoon Customer that has been using OpManager for many years now so Im mostly familiar with the old UI for doing tasks. Currently I'm trying to build new Notification Profiles in version 12.1. When I create new notification profiles how can I without having to associate it with a server/device first? In 11.6 when I create a Notification Profile that's it. Build it and associate it later. In 12.1 when I build a profile it wants me to associate to a device, business group, or category
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