Assign Technician Based on Field in Request Catalog Submission
Hi,
I'm wondering if it's possible to assign requests to a certain technician if a box is checked. I currently have an "On Form Submit" rule that executes:
I'm wondering if it's possible to assign requests to a certain technician if a box is checked. I currently have an "On Form Submit" rule that executes:
$CS.setValue("TECHNICIAN","Name of Technician");
if a box is checked. However, when I submit the form, the Request remains unassigned. What am I doing wrong here?
Thanks