SIEM solution
It is SIEM solution? Thanks
Event source
What is the event source for FileAudit Plus? Thanks
Mail is not working correctly in ServiceDesk Plus
Our mail to SDP is not getting through, this for the past two morning we have had to reboot the server to get the mail to come through as a ticket. We restarted this morning and within a couple of hours it has stopped again. We are at version 9.2 build 9226 I have tried to report the issue but that is not working either, it just sits there spinning so my issue never gets reported. I have tried this in IE 11 and Mozilla Firefox.
Worklog REST API
Hi Team, Am trying to create new worklog using REST API, Getting error 'FailedError when adding work log to request - 32 - Time taken to Resolve or Start Time is mandatory field'. OPERATION_NAME : ADD_WORKLOG I tried to send input xml data : <xml><Operation><Details><Worklogs><worklog><description>Nanoheal client action</description><technician>Heather Graham</technician><cost>25</cost><executedtime>23 APR 2013, 01:00:00</executedtime><starttime>22 APR 2013, 01:00:00</starttime><endtime>23 APR 2013,01:00:00</endtime><workHours>24</workHours><workMinutes>0</workMinutes><otherCharge>0</otherCharge></worklog></Worklogs></Details></Operation></xml>.
Assigning Button Only Displays Support Groups
We just updated our SDP instance to 9228 from 9205. Before the update when we were in a request we could click assign and select a technician from the list. Now when we select assign it only displays the available support groups. Is this something we can modify in settings of SDP? Our support groups are automatically assigned by incident template so the ability to assign a technician directly is more useful than modifying the group. Thanks.
Customer with two different SLA, according daytime
Hi all, I'm using Service Desk PLus MSP, Standard Edition, and I will need to setup an SLA for a customer with the following scenario: High Priotity Ticket - Time to Respond - 3 hours if ticket opened from 6am to 11am, if fom 11am to 6pm time to respond is 6 hours. How can achieve this? thanks for help. Best regards, Bruno
Site does not default in correctly
We have multiple accounts/sites set-up but we only have requesters assigned to one account/site at this time. We’ve ran into an issue two different times now where a requester goes to fill out a service request and the site field defaults to a site that they aren’t assigned to. When they go to submit their request, they get an error message “Requester does not exist”. We can’t figure out why a different site would default in for them that they aren’t assigned to. This seems to be sporadic and doesn’t
WIndows Update Status
I am already able to generate Windows Updates reports. So that's a good start. What I'd like to be able to do is report Windows Update Status for each computer. Is that possible? That is, I care less about that updates happened / occurred. What I care about is the *state* of the computer: Up-to-date, updates failed, updates available. All of the computers are Windows 10 Pro
Inventory Audit Changes
I'm not sure when I signed up for this report to be mailed but it comes every day. The report itself is not very useful, it does show changes but it shows every computer regardless of a change. If it only showed the changed computers it would be much easier to read. How do I turn it off? The email is titled Inventory Audit Changes and the PDF says Audit Changes detected during the Scan.
Report generation
Unable to run some reports. Getting error message below. Have already closed connection and rebooted local system. Please advise how to kill a report Sorry, unable to execute the report, as a report generation for this login is already running
Trend Micro Service Monitoring
Hi Everyone, I am new to operation manager, I want to know whether i can monitor "Trend Micro Deep Security Manager" windows service via OpManager. I am getting error when i put the name of server in service monitoring that it wont accept space between words & service name is the same which i have mentioned. Regards, Nadim Shaikh +91-9619541242
Patch Management - VLC Media Player download issues
I'm having issues downloading VLC Media player. It gives me a "Premature EOF encountered" error every time I try and download it.
Un-merge requests accidentally merged instead of closed
Hi support, One of my support reps has accidentally merged, rather than closed, three requests in SC+ 7007. They did this from the main Requests tab by 'missing' the close button above the requests list and instead hitting the 'merge' button. Because these requests belong to different clients, some of which have access to their requests through the client portal, we have an urgent requirement to un-merge the requests, some of which contain two or three support responses as well as the system-generated
Requester does not exist (users with international charecters)
I see that the question has been asked often, but I can't seem to find anything about any fix or solution or anything similar. I create a request using the default template, if I choose a requester that contains non-international letters, I will get a notification saying that the requester dosn't exist, when trying to submit the request. There is no problem if the user dosn't have international charecters, Is there any solutions, or fix for this ? We're running version 9.1 Build 9111
How to add the Service in the Request form
Dear, I'm trying to configure a form to include the Specific Service (child of Service Category), but am not able to find the drop down. We're only able to see Category and SubCategory, but doesn't always replicate with the Service Catalogue. We're running version 9.2 Build 9227 Enterprise edition Please advise. Kind regards, JS
SD+ notifications
Hi, In the requester notifications for updates is there a way to include all fields that are updated by technician? Thanks, Amol
How to map the Asset fields in Incident templates??
Dear all, I have created a IMAC template where I want to map the Asset fields like HDD size, RAM, Host name etc. but I am not able to do so. Can you please help me in this case. Note: I am using Manage Engine Service desk Plus 9.2 Build 9202 Regards, Mayur Sawant 7506262144
Time change
Hello I write from Chile, where last Saturday I was ahead one hour, the problem is that the Windows server where the software is installed servicedesk this patched and the current time. but the platform with a atrazada servicedesk this time. we are in version 9.222, for your help
Is it possible to add an attachment in the solution box of the ticket?
An employee was wondering why there was no option to add an attachment in the solution box of the ticket. I was searching this in the ServiceDesk for a while, without any results.. Can you guys help me futher? Kind Regards, Litmar van der Horst
Email Notifications
We are a 2 person IT department and would like to receive an email when a new ticket is created and when a ticket is modified, but do not want to auto assign anyone to the ticket. Is this possible? We would like out of office replies to be ignored. Is this possible? Finally, when sending an email to open a test ticket, as the requester I am not receiving a confirmation of the ticket being created. Should the requester be notified when a new ticket is created? Is there a way to configure SD to
Event source
What is the event source for Exchange Reporter Plus ? Thanks
SIEM solution
It is SIEM solution? Thanks
Granular Exclusions for File Auditing
It seems like you can exclude an account from having it's file auditing events collected but ideally, you would be able to exude certain events from being collected on a per account basis. For example, I have a product that collects detailed file statistics from my large file server. At times, it needs to trawl shares and this generates a huge amount of read operations. I'd like to exclude these read events from being collected but collect any file deletions it might make or other changes.
Solution
Hi, how can change the solution from technician to all user , we already created new solution and shown for technician only. thank you
Alarm stays acknowledged
Hi Is it normal that once an alarm is acknowledged it stays acknowledged even if it has been cleared in between? A week ago a windows service was down and generated an alarm. I acknowledged the alarm and restarted the windows service again and the alarm has been cleared shortly after. Now after about one week the windows service is down again but the new alarm is still acknowledged by me. I did not know that the windows service was down again and our support team assumed that I was working on it.
Ad Group Report are incorrect!
Part of our yearly user review, I have to generate these reports: 1. Go to the AD Reports tab -> Group Reports -> All Groups. 3. Hit the Generate button. 4. Select Add/Remove Columns to the right of the page. 5. Put the columns in the following order: a. Group Name b. Description c. Members d. Manager 6. Select Description near the top right of the page and enter “Network Folder Access”, then hit OK. Se Select Quick Search on the left, and enter
Applications manager version 12.9 now available for download
We recently released version 12.9 of Applications Manager. Here is a quick look at the new highlights: Apache Kafka Monitoring Apache Kafka is an open-sourced, fault-tolerant publish-subscribe-based messaging system developed by LinkedIn. With Applications Manager, you can collect Kafka Resource utilization metrics, monitor Broker, Controller and Replication stats, and be alerted automatically of potential issues pertaining to the Network and Broker Topics. Learn more>> REST API Monitoring You can
Event source
What is the event source for ADManager Plus ? Thanks.
SIEM solution
It is SIEM solution? Thanks.
Unable to set password for Technician
After creating technician in Users & Permissions, the new technician should receive an email to set up his credentials. The new user is not receiving the email to set up credentials.
Notification icon is not flashing
Hello manage engine team, We stopped getting notifications for coming answers. So when someone reply or when a ticket is assigned on to us.We cant see a icon flashing Any advices ? Thank in advance.
Configure which Requester fields shown in Request details
Just because there may be 20 custom fields in the Requester details, not all may be desirable to display in a request. You may want to document the "Requester SSN", but not need that information displayed in a request details page.
Alarms appear very slow
I set PING to several IP address, Alarms come very slow after the device is down, usually 20 minutes. Please help me to change this. Tks
opUtils 12?
Hi team, any info as to when an upgrade pack will arrive? TIA GWeiss
Custom Template will not poll
Hi, I have a new build of 12.1 that I am having issues with polling for a custom template. Initially I installed OM with the PostgreSQL database but then opted to uninstall and reinstall on the same server with MS SQL Express. I created a custom template for a device which queries without problem when testing the monitors. However, the device never actually gets polled. I search through the forum and found a few things to try but it still isn't working. I would appreciate some guidance on possible
Response Due by time Approaching
Hello, Is there a way to have a report shown on the dashboard, that shows Request Approaching Response SLA? Similar to the Dashboard graphic Request Approaching SLA. I can't create this dashboard report due to not being able to select a filter with Response due by time < 20 minutes. Am I missing something? What I need is for the technicians to be notified when the Response due by time is approaching. It would be great to have an alert to warn the technicians about this. Thanks for your help
Adding Multiple Monitors to an Asset
Good afternoon, All of our end users have multiple monitors--some have three or four--and they are not all the same type or brand. Is there a way to add more than one monitor under the hardware tab for a workstation? Thank you, Rob
Further cusomizations of the Tasks
I want to be able to send a task to our asset management team to request assets(laptop, desktop, etc.). I want to be able to add a custom field(dropdown or other) that I can put in what is being requested. Is there a way to do this within a task?
SaaS
Do you have SaaS version? Thanks.
make pick up the request function to follow the rule
Hi, I've created the rule in SD+ for a few fields to be filled in when Technician in specified, so that when person wants to assign the request for himself or other group, he needs to fill in mandatory fields. The rule works fine, but - when technician is picking up request using pick up button, he can avoid filling mandatory fields. Is there a way either to disable the pick up button, or to avoid bypassing the rule?
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