Mongo monitors not pulling through data in Applications Manager
Good day I've added multiple Mongo monitors into AppMan and while all the counters pull through fine, there are several which only pull through some counters and not others. I've attached some examples (one that is pulling through all counters and one that isn't); what would be causing this? Surely it would either show all or nothing? Thanks in advance! Regards, Mat
Disk utilization stopped working
I expanded the disk on my ubuntu 12.04 server today. After doing so the disk utilization no longer works. I vaguely recall having to enter a command on my ubuntu server to get the disk util monitor to work again. Any assistance on how to get the monitor working again would be greatly appreciated. thank you, PDT
Weblogic Monitoring - Failed. Exception : unknown host
Weblogic monitor is not working, displayed the following message: I made test of resolving DNS and I executed runWLSMbean.bat thankyou for you help!
Database monitoring question
Hi, We are a new App Manager client, and I'm looking for a solution to how best setup the following scenario. We have 2 applications, App1 and App2. Both store their databases on DBServer1. Currently I have 2 monitor groups, MntrGrp1 and MntrGrp2. MntrGrp1 is associated with the following monitors a Windows Server monitor for App1 an SQL Server monitor for DBServer1 MntrGrp2 is associated with the following a Windows Server monitor for App2 an SQL Server monitor for DBServer1 The problem that I see
Warning in serverout0.txt
Hi, we currently run SDP build 9225, but even before upgrade we see a warning in serverout0.txt. [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[134]|: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300| [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[134]|: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB| [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[134]|:
SMS Action not being recieved
Hi Guys We set up a sms server and App manager sees the modem and everything looks good , when we send a test action we never receive the sms. Where can we see that its actually sending a sms . We can send a sms from the server with a different application and the people receive it. Kenneth
unable to restore the backup
unable to restore the backup
Operator Role with more privileges
Option to give a Operator Role a option to create new monitors and bussiness View.
ServiceDeks Plus 9036 change postgres to mysql
Hi support, I have a ServiceDesk Plus version 9036 Mysql 5.1.50 for database I installed it follow this step - Installed form source ManageEngine_ServiceDesk_Plus_64bit.exe ( version 9036) ,and mysql was installed form mysql-5.1.50-winx64.exe - While was installing I chose postgres . then the install was finished , I run changeDBServer.bat to chang postgres to mysql. But it is warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist"
Open tasks
Open tasks shows wrong data for IT specialist, it's shows wrong number of assigned tasks.. How I cans olve this issue.. And how I can add new Member as admin rights to the mange engine.. Thanks
Device Down: No response from device for last 5 polls
which setting is responsible for this alert im trying to determine how often it polls thank you
Automatic Notifications
I was wondering if it would be possible to set up a specific notification. lets say the same person calls in multiple times for the same issue in a specific amount of time, is it possible to send an automatic notification on this? Here is our basic use of service desk plus, We have users across the nation who fall under managers and then regional managers. when they have an issue they call a specific department who resolves the issue and puts a ticket in. Now, lets say John Doe has to have his
Creating a TEST system of Service Desk Plus
I am looking to create a test version of Service Desk Plus so that we can start the upgrade process internally. We are currently on v 9.0 Build 9041 and are looking to get current. Where can I find the install files to build the test system at the same version we are currently running?
User not showing in Asset workstation list but does show in workstation details
I am wondering why for this computer the user is showing up in the workstation details but not on the asset workstation list?
Issue with Auto Assigning Technicians
I'm attempting to auto assign technicians based on the category of the request. Scenario: 11 Technicians 8 in User Group A 3 in User Group B Group A & B also correlate to a category Once a category is selected, I'd like the load balance feature to auto assign to either a person in group A or B equally. During my testing, the auto assign would assign to anyone regardless of Group A or B/what category the request is in. Any ideas? Thanks!
Cannot Search Sites and Cannot Assign Site to a Requestor
We are not able to search for a site to assign to a user. 1) We type in the site we want to search and click go. 2) When we do we get an error that says" Sorry an error has occurred" Unknown Error Occurred while processing your request. 3) If i scroll to the site instead of clicking go it lets me pick the site 4) After hitting save and going back into check the Site is gone again. Also there is no department name to pick from but that could be a separate issue. The user is not able to see requests
Script fails with error: Incorrect Function
I am running a trial of Desktop Central. I need to test software deployment, both uninstall and install. I am trying to uninstall ActivePerl that is installed on my managed machine I have tested the following command by running it manually in the command line on my test machine MsiExec.exe /uninstall {B423C2A0-EAC6-4490-BC31-97F47813DEAA} /qn /norestart /log d:\ActivePerlUninstall.log However, when I go to Configurations > Custom Script > Computer and create a custom script as follows Name: Uninstall
Logon failure: the user has not been granted the requested logon type at this computer.
I am trying to configure a software repository on my Desktop Central server. I went to Admin -> Repository -> Software Repository Create Type: Create a network share Network Share: D:\DesktopCentral\SoftwareRepository Accessing the Share using Credential: checked Username: domain\username Password: password for the account I receive the following error even though the account has Read & Execute rights to the folder location on the Desktop Central server. Logon failure: the user has not been granted
Having MAJOR Issues With Patch Updates After Applying Latest Hotfix
Hello, Earlier this week I applied the latest hotfix for Desktop Central. I've noticed since doing so, the patch updates I have pushed out are not getting applied, even after multiple attempts. The KB article Configuration-application issues after Desktop Central hotfix suggests to right click on the application installed in the client, and select Apply Configurations. So far I have done this step on 5-6 clients and the patches still are not being applied. I should say when I click on All Systems>Highly
disable to delete the approvale
Dear Sir, Is there any option to disable the deleting the approval in the service catalog, And add new approval request for the technician.Means I dot want any tech to delete the and new approval request. PFA
Make Task Title match the Request Subject
Hello I wanted to see if the following is possible. Outside of actual service desk functions, my organization is also leveraging the features of this software to track other items. I'd like to find a way for the tasks automated via the workflows and field and form rules to have the Task Title changed to match the Subject of the Request. For my use case, I am always the requester. I will enter a request that will often need the attention of several managers. We have 3 different Request categories,
Visio 2010 Add-in
Can anybody advise if the Visio add-in is available for Visio 2010 please? I would like to export my Layer-2 maps.
Announcements
ServiceDesk announcements is a great place for people to keep up to date with the latest information presented by the IT team. Is there any talk about setting up a "subscribe" button so that people can subscribe to announcements rather than having to go to the helpdesk site to view announcements.
Custom report of tasks witk costs
Hi team, I need a query where display me the following fields: Task ID Owner Time taken to resolve Other charge Start time End time Description Total Time Taken I need this report to Requests, Changes, Problems, Projects and tasks. SDP have version 9.2 build 9229 in PGSQL.
Self Service Portal Software Updates
Hello, I've been looking into using the self service portal for software updates. I've installed some software via the self service portal onto a test device. I have then updated that software deployment package to the latest version. Then when I refresh the portal on my test device I expect to see the "reinstall" button change to an "Update" button as the software package has been updated to the latest version, however this is not the case, as it still shows "ReInstall". Is there currently a way
Reports tab no longer loads
For some reason our reports tab just seems to not load anything. As a note i did turn off the advanced analytics configuration and now i am also unable to access that setup page as well.
How to delete service field
Please tell me to process delete service field.
Web Service is Down Alert
Hello, For 2 days now on one of my servers it keeps saying that the web service is down on the machine but I think it's a false positive. I can ping and reach the machine just fine.The color of the alert is purple (web port 80). Is there a way I can make the server go back to green status? Please advice on what I can do in this regard and let me know if I need to provide additional information that can help resolve this issue. Thanks.
addtional requester detailes
hi, is there any option to add one more field requester details as attached file , we need to crate new one field name"Manger Name" and no need from end-user to write the name of his manager as text we need like requester details to take correct name form active directory . then after write the manager name the system sent approval request to that name selected in the "manager name "field.
Requests - Custom Action not showing
I have a custom Action in Stage 1 named PCI. I shows in the Status Drop down within a request. But it doesn't stick. If I choose "Requested for Information", the Status will reflect that. How can I make my PCI act the same way? want to: On PCI, move to Submission-PCI. How do I get my value in that list?
Resource Info Fields
Hi, I have two questions regarding Resource Info questions in the Service Catalog function. 1) We designed a Service Catalog Service Request and for some reason one of the Resource Info questions doesn't appear when its submitted. When you complete the form it's all fine, but when it appears in our queue it's blank and if you change it manually it stays blank! The other questions are fine. Would it be advised to delete it and recreate it ? 2) Can the custom script be used to hide options on a dropdown
Field and Form Rules not sufficient
Good day, I have set up a service catalog. One of the services is providing compute infrastructure for the new user. In our organisation, each company and department procures their own hardware so part of the service request form is a question that asks the manager to specify whether he has an existing computer available or if IT should procure a new computer on his behalf that meets the minimum system specification. Should the manager indicate that he has a computer, he must specify who the current
Defining SLA based on the request type and Priority
Dear all, We're setting up SLA's and would like to have SDP setting the SLA based on the priority and ticket type, for example: Incident with Medium priority will trigger SLA: Incident-Medium Request with low priority will trigger SLA: Request-Low How can we implement this in a way that we don't need to configure the SLA for every single Form? Kind regards, JS
Disallow Non-Active Directory User Creation
We are using the Active Directory integration to manage our techs and users in ServiceDesk Plus. So far, it has worked great for us. However, We are seeing non-domain users being created through improper customer entry. Is there a way to force ServiceDesk Plus to require the customer to be a domain user? Or, enable the dynamic customer suggestion to work as a 'contains' query? Also, we are allowing emails to our SDP instance to create a ticket. Is there a way to prevent ticket creation from non-domain
Requester Conversations: Reply button on ALL entries
Our primary method of communication with our colleagues on an open ticket is via email, through ME SDP. If we've emailed the colleague requesting information and then need to follow them up as they are yet to response, the last email in the Request Conversation is ours. The only option on these emails is to 'Forward' which just reopens the previous email sent to be edited and resent. Any recipients need to be manaully re-added. It would be ideal if there was also a 'Reply' option on the email
Form manager - Field displayed over one line
Hi All I am using form designer and i have forgotten how to make a field display over both sections of a line, feel quite silly. Using SDP 9.2 9219
Query to show all products and all products associated to vendors?
Would it be possible to have a query to show products and a query to show all vendors and there associated products? Right now my acquisition team needs this in order to create some PO's but I can give them access to this list unless I give them Admin access in SD+. This would be a requirement for future releases of SD+, to allow full access to products and vendors based on certain role permissions. But for now if I could get a query at least I would be able to get by. SD+ version: 9.2 Build 9211
Having trouble getting correct information out of SDP for Breach reporting
Management is looking to have a report created that shows certain information I have attempted to go through the support channel, but can't get the information that is requested. I'm looking for a report/dashboard/chart etc to span a year period by monthly increments. Columns would be for: All requests (incident and service) opened during that month Number of requests that breached during that month Number of Requests that were closed while in breach status Number of Requests STILL open that are
Scheduled Reports not showing
We have several (about 8-10) scheduled reports. However we need to change the recepient for one of them, and when we look under scheduled reports in the reporting area it doesnt return any at all..
Error al generar informe
Buenas tardes a todos. Al generar un informe se presenta el siguiente mensaje de error. Lo sentimos, no se puede ejecutar el informe, al estar ya ejecutándose una generación de informe para este inicio de sesión. Por favor me indican la forma de solucionarlo, la falla solo es con un perfil.
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