make pick up the request function to follow the rule
Hi, I've created the rule in SD+ for a few fields to be filled in when Technician in specified, so that when person wants to assign the request for himself or other group, he needs to fill in mandatory fields. The rule works fine, but - when technician is picking up request using pick up button, he can avoid filling mandatory fields. Is there a way either to disable the pick up button, or to avoid bypassing the rule?
Cannot log in using Local Authentication
We recently changed the domain on the machine that is running ServiceDesk. Once we brought it back up the local admin authentication option was missing. I ran the update to set the globalconfig parameter for user login, and restarted the service and opened up the application, however I still cannot see the option to log in locally. Any ideas?
SD Plus Integration with SAP
Hey there! I have a couple broad questions, once I have some answers I will be able to dig deeper into more detail. 1. We are using SD Plus, however we are looking to integrate it with SAP. Has anyone out there done this, or have any experience doing this? I don't care to what level , we are just looking for anyone that has some experience with this. 2. Anyone here have more than 500 Technicians in your environment? We are at +700 and running into some challenges. I appreciate anyone who is
How do I build a report to capture all open tickets in my groups queue for the day?
How do I build a report to capture all open tickets in my groups queue for the day?
Copy Business Rule
I need to create about 45 business rules in SDP. Is there a way I can copy a business rule and just modify the copy version?
Linking AD user list in to Servicedesk plus
Hi, Is it possible to have our AD users linked into the service desk plus? If yes how can we do this? regards feroz
Re-activating an Inactive Project Team Member
I recently attempted to remove a Project Team Member from a project. That member was actively assigned to tasks. When I did this, it listed the member as "Inactive" in the Project Team Members tab. A little bit later I attempted to add her back or change her status from "Inactive" back to "Active". The application does not allow me to edit her status and I am unable to activate her again. Does anyone know how to reactivate an inactive project team member?
Timespent by technician
Hi all Is there a way to create report like this, i try but i saw it just reports timespent log count instead of timespent duration. tech1 tech2 tech3 tech4 Time spent Mon Aug 01 00:00:00 EEST 2016 7h 15 m 2h 11m 3h 06m 7h 16m 19h 48m Tue Aug 02 00:00:00 EEST 2016 ... ... ... ... ...
reg ex on Incident - Additional fields
Hi, is there a way to add regexpression on Incident - Additional fields? Thanks
Technician Auto Assigned when login
I want that in case a technician is logged out from service desk manage engine plus, the request will not assigned to him/her. but if he is available and signed in to the web portal then the auto assign feature will work. means the auto assign feature will not implement on a signed off technician. Is there any solution for this issue.????
Need per Month
I have this report that gives me current average time to resolution, however I need to get it by month. assistance greatly appreciated select top 50000 qd.QUEUENAME "Group",convert(varchar(10),(avg(wo.completedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10),((avg(wo.completedtime)-avg(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((avg(wo.completedtime)-avg(wo.createdtime)))/1000%60)) "Avg Resolution Time" FROM WorkOrder wo LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
Registering Opmanager
OPmanager requesting username and password. Dn't have one.
SDPlus Outlook365 Incoming connection issue
Moved to a hybrid mode of Outlook365 (still run our own exchange server and then forward to cloud) and now can't receive requester responses into the system. Tried Incoming server to receive Requester emails into Ticket. Getting error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. We have tried IMAP with port 993, POP with port 995. Server names we have used are imap.outlook.com, pop.outlook.com,
Event source
What is the event source for ADAudit Plus ? Thanks
Notifications has stopped
Hi The red colour for new Notifiations has stopped working. This happened without doing any changes on the Server or with the ServiceDesk Plus. We are now running Version 9.226. Any Idea what to do?
CC'd addresses bounceback - reopens tickets.
We have been having issues where our requesters are CCing in groups/external emails which cause bounce backs when we resolve tickets. This of course keeps re-opening ticket. I'm aware there is currently no way to edit the CC'd recipients out of the request. But is there any other work around? We are currently having to delete requests which of course doesn't help with feedback/records. Regards, Simon
Reports will not run
I am not able to run any reports the message comes up (Sorry, Unable to execute the report, as a report generation for this login is already running. I have closed out of all sessions of the internet and opened them back up and still cannot get a report to run. I even logged out of SDP and logged back in and I still get this error. I had a couple of other technicians to try to run a report as well and they get the same error.
Notification to Requester when Technician changes
Can you please tell me if their is a way to notify the requester of a ticket when the technician assigned changes, your current notification rule called "Notify requester when a request is assigned to a technician" only works once and never again. If the technician changes more than once the requester never gets notitfied about this.
Changes API - Planning stage
Hi, We are planning on integrating ManageEngine ServiceDesk Plus' Changes module in some of our deployment processes via API. Setting up the change has been easy based on the documentation, but I was wondering whether there is a way we can add the details required in the Planning stage, notably: 1. Impact 2. Roll-out plan 3. Backout plan 4. Checklist 5. Downtime Is this possible, or are there limitations in the API? Regards, Prashanth
Logged In Technicians not showing properly
Hello, I am using the Online Free Version of Service Desk Plus. I have several technicians logged in to the ticketing system at this time. I am looking at "available technicians" and only one is showing online. I have checked tech settings and found no setting to show them offline or away. What is going on here? Why aren't all the technicians showing online? “I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.” ~ Bill Gates
Monitor 2 server cpu
Hi, We want to know if there is a way to monitor two cpu from a server, for now is only monitoring one CPU. Regards.
Backup Technician Customization
I know I'm not alone when I say it would be great if we could have a little more control of how the backup technician actually determines ticket assignments. Even though due by date is an important metric, I think all of us would agree if the ticket can be resolved same day, it should be. It would be nice to have the option to have the backup technician be assigned tickets by date created rather than the due by date. That way the technician on leave would not still get tickets assigned to them
Upgrade from Oputils v12.0 to v12.1
Dear Support Team, I would like to ask you about the possibility of the upgrade my OpUtils (IP Address Manager) from v 12.0 to v12.1. Is there any possibility to do this upgrade without uninstall/reinstall the newer version? Many thanks in advance. B/R Attila Odrobina
Importing Closed requests now Open
I'm importing tickets from another system, xls file, and the status field for all is Closed. However, in SDP a large amount of them are showing a status of Open with a red flag and tooltip saying Resolution status : delayed by <#> days <#> hours. Before the import, in Admin > Service Level Agreements > All SLA based mail escalations is set to DISABLED as we do not use SLA's. I can do a re-import, however, how can I prevent Closed imported requests to remain as Closed? Thanks. Build 9227. Edit:
Free Windows Admin Tool that works in a workgroup environment
Hello, As stated in title. So far it will only work if I add an AD. Any plans to make it work in an workgroup environment ? Thanks for reading
Use a relative date - e.g. 'more than 30 days ago' - in custom view
When creating a custom view you can include various date fields to define the view. Rather than specifying an absolute date - e.g. 'Resolved time greater than 01 Sep 2016', is there any way to have a view use a relative date e.g. 'Resolved time greater than 30 days ago'?
md5 checksum on download page
I have big problems with downloading the file ManageEngine_DesktopCentral_64bit.exe. The file is often defective. When I download the file several times, it has always another md5 checksum. Only when I invite them over my rented vServer (CentOS7), the checksums are identical. Is it possible that on the download page https://www.manageengine.com/products/desktop-central/download.html or under http://archives.manageengine.com/ an md5 or sha1 checksum is indicated? It could be used to verify the files
SharePoint Manager Plus Version 4.1 Released.
Folks, We have good news! With the latest version of SharePoint Manager Plus, Version 4.1, SharePoint administration and management is about to get easier than before.Streamlining user access to critical resources is now a walk in the park. To cater to the needs of customers across the board we have added a new Professional Edition. The new edition comprises of features that will not only fulfill your demands but also go beyond to make your SharePoint environment as secure as it can be. Here are
Dell Warranty scan
I noticed with the latest update 92099 the Dell warranty scan was fixed. Upon checking a handful of computers, pressing the Scan Now button for expiry date does change the values that were previously in there. Is there a way to do this for all computers? I would have thought the inventory scan would take care of this but it doesn't appear so.
Feature Request
Hi, Just like we can assign technicians and teams to requests. I would like to assign templates to multiple requests. Thanks.
Proxy settins - new request
Hi could you please extend field named "port" to 5 characters, In our proxy we are using ports 10089, but it's not possible to put this port in proxy settings. Field accept only 4 numbers
AD authentication in FIREFOX .
Hi Team, We are using service desk plus (9.2 Build 9223) for our ITIL process ,Authenticate using AD via IE .Let me know is it possible authenticate service desk in firefox by AD authentication without using plugin ,scripts and GP.Is it possible your team customize the authentication, Work on both browsers . Regard's Chandramouli.P
assign a template to a site?
can I build a template and make the dealt to users at a specific site
Customize Software Deployment
Hello Everyone, I am new to Desktop Central and this forum, I would like to know if anyone knows if it's possible to run a computer configuration, and followed by a user based script. We use GoodSync for our backups, and we created a script to make sure all options in the program are enabled. This way our users are always backing up. We tried to deploy an upgrade to the latest version and follow it with the script, but the issues is that the script needs to be user based. The install has to be computer
Missing Solutions
We recently removed a Technician that approved all of our solutions in the past and now it seems like we are missing most of our old Solutions. Our Requests seem to be unaffected by this. Any help would be appreciated. Thanks
How to capture accurate time spent on a request?
Technicians who handle numerous tickets on a day often miss to record the time spent on that request. As a result, IT administrators face a challenging situation in tracking a technician's working time on a particular ticket and also assess their SLA compliancy capability. ServiceDesk Plus helps you to overcome this situation by effectively using the work log timer. Work log timer helps the technicians to easily record the time at which they start their work on a ticket and also stop the timer as
Build number doesn't change after upgrade!
Need help urgently, busy upgrading neflow from version 9.1 to 9.5, its successful but when I startup application I don't see new build number. As a result of this I'm unable to proceed to upgrade from version 9.5 to 9.6 I get this error(The file that you have specified is not compatible with this product) Please help, how do I resolve this issue, need to upgrade all the way from version 9.1 to latest 10.250, (I know i'm following steps as shown here= https://www.manageengine.com/products/netflow/service-packs.html#7002)
Solution Pictures lost since server migration
Hello, The pictures on my solutions aren't appearing. If I right click on one it has the name of the old server referenced. If there a script I can run to change these across the DB please, I suspect if I looked hard enough I would find them in my Requests as well? Cheers Rich
Immediate change detection
Dears, I want to know how to make change detection in device expert report the change immediately by email ? Currently our device expert report all the changes only once a day at 11:57 PM, Device expert version : 5.9.8 Build Number: 5980 And thank you.
SDPlugs overview
Here is a short video on some of functions in SDPlugs Regards, Fredrik http://sdplugs.com
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