Requesting ability to associate user groups with AD security groups
I think the idea of user groups is great. When it comes to notifications, announcements, etc. users groups are a valuable tool. I think that these user groups should be able to have their membership dictated by AD Security Groups. Is this already on the roadmap?
Is it possible to set an interval for the Windows Agent scan?
We really appreciate the Windows Agent. It's helped us fill in a lot gaps in our inventorying efforts. Is it possible to schedule an agent scan? Possible options could be: Hourly Every four hours Every twelve hours Every 24 hours At one or more user-defined scheduled times (10:00 AM and 3:00 PM for example) I ask because I have multiple sites in my individual accounts so the Audit settings may not be a good choice for me.
iOS App
Hi Any update as to when the new OpManager app will be available? Thanks,
Asset assigned to more than one Requester
Hi All, I just wonder if there is any chance to assign asset/workstation to more than User/Requester? This would be very helpful in case where multiple Users are using the same PC or printer (i.e. employees working on the shifts days/nights) Maybe someone found acceptable workaround, if this scenario is not supported out of the box? Any suggestions appreciated. Thanks, Marek
Searching files with custom extensions
Hi, Could you please consider feature for DesktopCentral where we can find computers with some extension. It would apear as success on comupters with file/s we seaching and with path to file (it could be many files with the same extension in different locations) and failed. Regards, Lukasz
Self Service Portal customization in Manage Engine Service Desk Plus - MSP
Dear Team, I want to be able to customize my Self Service Portal in either one of ways stated below: 1) Disable/Remove the "Home" tab altogether or 2) Clicking on "Submit New Request" on Home page should direct to the "New Request" Template directly instead of landing on the "Template Categories" page. Kindly help.
EUM Agent Not Connected with APM Server
Dear, I have installed APM on windows server with port ID 8081 (http://apm_server:8081 is currently running APM ) all the monitoring is well I have also license of EUM .. when i install EUM agent at Client and provide the APM server IP and port 8081. No agent detect on Server ... I have also try to install EUM on APM server to avoid the firewall / network problem but the problem persist. please guide me in this regard
Sites not showing up under Technician Profile
Hello, I am attempting to organize my online portal so I can open it up to my clients. I created a role that I want to assign individuals that limits their access to only viewing tickets. I also selected the option to only be able to view tickets associated with the assigned sites. The problem is that I cannot get any of my sites to show up under -ANY- of my technicians to specifically assign it to them. I have 205 store locations set up as requestors with "Site" programmed in to each requestor
Mobile Client is broken
When I browse to our site via cell phone browser, the login page has multiple problems. First, I have 3 text boxes (username, password, and domain). Why is domain a text box??? Second, auth fails always only on mobile client. Log shows that "NoSuchUserAccountException occured with message : No account to access this service" when, in fact, it does and works fine on desktop views. Third, there is not a way to customize the /mc login page or at least not a documented way. I need to be able to customize
OpManager not performing pools
I installed the OpManager Free and closed VPN with my client. I added the credential successfully performed test. I added the monitors and performed the successful tests. But I realized that OpMananger is not performing the pools. Because? I do manual testing of the monitor and it works correctly, but OpManager not doing the pools as it should.
Users ignoring request for feedback
We have a ticket status called "Waiting for user" which stops the clock as the actions are in need of more details from the user. Problem is certain users ignore the request if the issue then, for any reason, is no more. Possible to check on the status change (from anything to "Waiting for user") and automatically change the status to, e.g., Resolved (which, that one, is se to close the ticket after 5 days if no user action). Hope the scenario and the need is clear. Thanks for any help and/or tip.
Manage Engine Servicedesk Plus program group
Why the Manage Engine ServiceDesk Plus program group appears only complete for the user who installed the SDP? For other users with administrator privileges appears only "Service Desk Web Client" in the group?
API call to get direct list of users account for a resources.
Hi! Is there a way to get the resource info using its name instead of its resource ID. To get the ID I need to go through all the resource and find the one I need... and then fetch the password.
Question about SLA escalation
When you enable SLA escalation, you can select to escalate to another technician or $TicketOwner. My question is if you select $TicketOwner, and the ticket gets escalated...is it the Requester, the Ticket Creator, or the assigned technician that will get the email notification? Thanks.
Pass request values in URL parameter?
Dears, Is there any option to open a request template with prefilled some of the data? Let`s image a simple scenario in which user can request for some hardware, so he have 2 links to click somwhere outside of ServiceDesk. One is request for laptop, another one is request for monitor. And after user click a link I want servicedesk to open a new request template and fill in "Hardware type" combobox with given value. It`s a simple scenario, which I gave only for You to understand my question. And I
Auto Merge/link
Hi , I have an Issue, I wanna merge or link 2 requests automatically when second request is created (E.x: Request 1: ID: "1234" with subject this: "Email Server has been DOWN!" (E.x: Request 2: ID: "1235" with subject this: "Email Server has been UP!" Tell me It's possible? Please go ahead and help me as soon Thanks for you advise warm regards
Outgoing Mail Server
Hi. For several times I have to reconfigura outgoing mail server settings, because everything there just disapear. Most recent case was yesterday, before last update (so, I don't think that is an update issue). Have no idea how to fix this. May you guys assist me?
Sql Report - Access Permissions for user
Can someone offer support in generating a sql report based to find out the following information UserID Full Name Permissions i can run two queries 1: select AaaUser.USER_ID,AaaUser.FIRST_NAME,AaaLogin.NAME from AaaUser Inner join AaaLogin on AaaUser.USER_ID=AaaLogin.USER_ID 2 SELECT au.FIRST_NAME 'Technician', ar1.NAME 'Role' FROM HelpdeskCrew hdc LEFT JOIN SDUser sd ON hdc.TECHNICIANID = sd.USERID LEFT JOIN AaaLogin al ON sd.USERID = al.user_id LEFT JOIN AaaUser au ON al.user_id = au.user_id
Log on - default value for "log on to"
We are using domain login and so we always have to change the log-on-to field from "Local Authentication" to or domain. It would be very helpful to do this easier: First suggestion: Change the default value of this field (from "Local ...." to the domain), so that users don't need to change it at every logon Second suggestion: Possibility to enter the domain in the Username field: for example "domainu I think this would be very helpful.
List of all assets assigned to each employee
Hello, Is there a way to see a list of all employees and what assets are assigned to them? Thank you, Anthony
Custom Script Never Runs for a Request and nothing in the History Tab
hello, I am trying to run a custom trigger whenever a request is edited or changed. I am using python. Nothing every appears in the history tab of a request. I varied the trigger criteria a dozen ways where it should run no matter what. The python is not running and leaves nothing in the history tab The Execute Script is: py fixDashBoard.py $COMPLETE_JSON_FILE To execute python, I need to run py instead of python. This is on Windows 2012 application server for
Help! I can't associate a new requester to the Site in use
Hello everybody I have the following problem. When I try to add a new requester or modify the configuration of an existing one the "Site" to which I want to associate him (which is the one most used in may current SDP configuration) is not available in the pop up list of the available Sites. This prevent me to do the association that I need!! I have checked if everything is ok in the Sites list page under Organizational Details side bar but the Site in question is regularly there. Also I have no
PMP, change user name
Using PMP 6201. we changed the AD username of a PMP user. Is there a way to change the name in PMP, as they now cannot use either name in PMP?
Technician Notification
I’m wondering if Service Desk can send out an email when a ticket has exceeded the SLA to the ticket owner or to a specific email address?
Request - Additional fields
Hi support team I want to ask what's the maximum number of pick-list field can be added in "Request - Additionnal fields". I see number of Text, Numeric, Date & time fields but don't see the pick-list field Thanks
Last logon in Desktop Central
I have a license with 12 technicians. I would like to make a report of the last logon of these technicians in Desktop Central . It's possible ??
Report support center.
We have a support center where they receive all issues. Then they classify these incidents to you according to different technical category. I wonder if there is a possibility of having a report incidents by passing user even if they do not resolve by day.
Set Mode via a Business Rule
I recently added a mode called Voice Mail (which has critera that sets the urgency if the email message is coming from our voice-mail system by recognizing the email address). This has inadvertently changed the default behavior of tickets and now sets all my email tickets to this mode. 1) How can I fix this? 2) Can we have a feature request so that we can specifically set the mode via the business rule? I'd like the business rule to change the mode to 'Voice Mail' when the voice mail system puts
vCenter virtual Appliance ESXi 5.5 and 6.0 with OpManager 12.1
Hi, I've run into a bit of a block adding vCentre appliances to OpManager 12.1 - I can add the vCentre without issue but it does not automatically add the Esx hosts. If I then added the Esxi hosts manually an errors is given briefly that the discover is unable to connect to the vCentre web service and there appears to be no link back to the vCentre. Further (obviously related) I am unable to fetch any of the performance monitors for the Esxi hosts. We also have a Windows vCentre with Esxi 5.5
Fields being used for search - Requests
For requests, when I do a "SEARCH", what fields are included in that search? Is it a wildcard against those fields? I created an SR template with a field EMPLOYEE NAME and it's not showing in a search. I can find the SR using search in other ways. Just curious as to where I should expect to find data. Using build 9220 Thanks
How to reset Built-In HelpDesk Account Password
We can't login with the built-in helpdesk account. The password fails and\or is wrong. When I login with the built-in admin account (successfully), I can't find any where that I can change that helpdesk password. Online help only talks about how to change the password while logged into the account, which we can't get logged in with. There must be a way while logged in with the admin account to be able to change the other built-in accounts password.
Talk ITOM : Free training on OpManager | October
A free webinar that will help you get hands-on with the different modules of OpManager. Attend the webinar to optimize your network operations. Register to enroll in the webinar, scheduled for the 25th of October in two different time zones. We'll send you the link to join the sessions before the scheduled date. SESSION AT 10AM EST | 3PM BST Agenda: - Network Management Plan - Discovery and Classification - Monitoring Server and Network Performance - Automating
Daily Workload report
Looking for a workload report by time of day and week, for staffing purposes.
Contest: Share your IT scares to win big!
Hi there! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares and have a few laughs too. Do take up our survey and let us know what scares you the most about network security. We're
Mode field incorrectly set
Recently I amended our call templates, now every call that is raised by email gets a mode of 'voice mail' set, whereas it used to get 'e-mail' None of the templates has a mode set as default, although I did make some attempts to make it a mandatory field but changed my mind. Since then we have had this problem. Anyone got an idea what is happening here ?
Release Notes for ManageEngine MSP 9200
Does anyone have a link to the release notes for 9200. The usual README link only takes you to the main features page!
ManageEngine ServiceDesk Plus MSP Version - 9.2 (Build 9200) Available
Dear User(s) Greetings for the day. Thanks for your continued interest in ServiceDesk Plus MSP. We are delighted to announce our ServiceDesk Plus MSP 9.2 release. Existing users can upgrade their instance using the service pack (ppm)and try the new version. New user(s) / Evaluators can directly download and evaluate the application. What's new in ServiceDesk Plus MSP 9.2 (Build 9200) ? Refer here for details. Some of the highlights in this release : 1. Custom Triggers 2. Field and Form Rules 3. Barcode
Custom Trigger
I have a requirement to take a date field entered by a requester ("UDF_DATE6") and then basically copy that date information to the built in "DuebyTime" While this can sort of be done with field / form rules scripting it requires editing the ticket again since "DueBy Date" does not exist until the submission of the ticket Is there a way this through a custom trigger using powershell? so anytime the ticket is created this data could be copied from one field to the other?
Unable to update to 8504
Hi, I´m having issues with the latest patch 8504. We where on version 8402 so I first updated to 8500 without any issues. Then tried installing 8504, the update failed and the changes automatically reverted by the update-manager… but after that the mysql was unable to start. So I reverted the change and then applied 8500 once again. After that I found the download for 8503 and applied that patch successfully without any issues. To see if there where any difference updating from 8503 -> 8504 I tried
ADFS 2.x and 3.x Integration
I found a post about ADFS integration that was last updated in 2015 by support stating that they were working on integration and I would like to know if there has been any progress with integration of ADSelfService Plus with ADFS 2.x and/or 3.x? We are looking at customizing the ADFS pages but want to see if instructions already exist that I'm not finding. Some of the things I'm pulling from to figure-out the integration. https://msdn.microsoft.com/en-us/library/ee895357.aspx?f=255&MSPPError=-2147217396
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