Zoho CRM Integration

Zoho CRM Integration

With regard to the Zoho CRM integration - it appears to be one-way (Zoho CRM to Support Center).  What we would have expected is that the CRM is able to extract/view data from Support Center.

How can I seed data from SUpport Center into the CRM solution?  Additionally, how can CRM be used to get a view into what is occurring in Support Center?

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