Request Template with an outgoing Email

Good morning,
I have looked around in SD at business rules etc to see if it would be possible to send out an email to the "E-mail Id(s) To Notify" list when the request is created.

My Scenario is this:
A technician gets a call about a recurring issue
After the call they send out an email to a group of people letting them know that the issue happened.
The email contains the address for SD as well so it gets recorded

What I want to do is to create a request/incident template in SD that can act as the notification to the group as well as the incident ticket.

Is it possible to have a new ticket send out an email to a group (specified in the "E-mail Id(s) To Notify" field) so that the tech can close the ticket and move on, but still know that everyone that needs to know was notified of the incident.