Service Catalogue
We seem to be having an issue with a form that was working for over a year now with no issues. All of a sudden if someone completes the form and hits the "Add Request" button the screen resets the form. No error popup or anything. We tried going to the app log on the server but that was not helpful at all. Any ideas on how to fix this?
Junk Notification Filter - feature request
Hi All, We receive newsletters and do not want ServiceDesk to answer about what request has been recieved. But same requester can sent to us technical incident. How can we add to filter some additional criteria like "description", "To"? Thank You.
Different UI
Are there any different UI's we can choose from? I see there is SDP On-Demand, but is that not something that can be hosted on-site? Is it separate from regular Service Desk plus or is it something I can enable or upgrade to? We are using Your Version : 9.2 Build 9224 We would like a little more clean UI and easy to use without having things redirect to a new page - specifically interested in this feature of On-Demand: "Single window confinementMultiple window pop-ups might create a lot of confusion
Disabled AD accounts as requesters
how to make disabled Active Directory accounts do not appear in the list of requesters?
API request field for Change Plan Approver (Manager or Above)
Is it possible to update the Change Plan Approver (Manager or Above) field via an API rest service call? If so, can you please relay the parameter name? Thank you in advance for your assistance Mike
New MSP - multiple clients and incoming emails
I have MSP version 9.0 Build 9009. I've read through several forum posts and read several documents but I don't see a scenario like mine. Everything I see is for multiple clients each sending to an alias of the fetching mailbox. Here is my scenario: I have my incoming mail server mailbox set to servicedeskmsp@mycompany.com. I have clients ClientA, ClientB. I've set aliases in my incoming mail server such as: ClientAsupport@mycompany.com, ClientBsupport@mycompany.com. These are both aliases for
Bulk select requests and print them as individual pages SDF-23235
We submitted a feature request for a bulk select and print for the requests each as individual pages, as if you did them one at a time from Print Preview. Our technicians move a lot of equipment, and print them individually then tag the devices with the request information on it, then it s passed around techs as well as locations. It is very time consuming to print each one individually. This would be a great time saver for us. Please vote up if it would help your organization too!
Variable Not Populating Correctly in Notification Email
We have a field called job title with a corresponding column name of UDF_CHAR48. When we use the variable in the notification email template, the value doesn't populate correctly. We get a number instead of what's supposed to be in the field. The picture below shows how it is set up:
Patch Update affect Central desktop documents.
Best regard, The downside was presented when deploying updates on computers, this install my open office files and modify them me to be executed with the open office but not to excel, Because this problem may have arisen? Stay tuned for their valuable assistance.
Notification Question
Hi, We want to be able to notify another team and e-mail recipient when a certain type of Service Request using the Catalog is raised. What is the best way to get a Service Request to automatically create another Service Request for another team OR Notify an e-mail recipient when created ? (We can only see Technicians). Any advice would be appreciated. A
Import requesters from CSV without having to provide Self-Service login details?
I need to import requesters from CSV - these requesters exist in another product that we are moving them from. Is there a way I can import them without having to create/provide Self-Service login details for them? We have no interest in having login access for these requesters. Thanks
SDP didn't turn up after complete installation in RHEL 6.6
P { margin-bottom: 0.08in; } A:link { } Dear Support Team I have installed the SDP in RHEL 6.6 in user log in ( non Root). Got the below error [senthilnathan@sftblr-14 bin]$ sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/senthilnathan/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Having requesters in two domains
is it possible for Servicedesk to import requesters from two domains? we recently merged, but we're not at a stage to move everyone to one domain, so the two domains for each organisation exist. We'd like to have users from the other organisation be able to use ServiceDesk - will it support a second domain for logins?
Windows Health Monitor
Where is the information stored? What database? Or a file? It does not generate reports of the last 7 days? 15 days?
Is there an advanced search? Install SSL on ADManager Plus
I'm trying to install a Go Daddy wildcard ssl certificate on our ADManager plus installation and looking for guidance. The Search function here doesn't seem to let me limit the results to a given product specific forum so I'm having trouble sorting through the noise to find relevant results. Can anyone either help with the search system or point me in the right direction as far as getting the GoDaddy .crt / .p7b certificate installed on our ADManager Plus installation for handling AD password resets
Assgning a non login technician as an Implementer of a change
Hi All, I have a feeling that a non login technician is only able to be notified of information and cant contribute to actions in the servicedesk? I ask because when we assign a non login technician as the implementer of a change, when they use the non login url in the email they receive, they can only view the implementation tab and not actually input any data or close any tasks etc. please can anyone confirm this is the case many thanks Russ
Service Catalog Approval
Hi, Do you know if there is any way you can configure approval so the user can choose who the approval goes to ? We have a Service Request but our AD does not have a reliable entry to their Team Leader as reference, and in some cases they're on holiday so another team leader needs to approve it. Rather than adding a stage of approval with 10 team Leaders on it and disabling the all approver function..... is there any way so we can get the approval to use the contents of another field (Like we use
Detailed report
Hello, Can someone provide me with a query code to generate the following report: ASSET_NUMBER USER_NAME OS ASSET_TYPE DEPARTMENT LOCATION ASSET_CATEGORY LAST_PM_DONE_DATE HOST_NAME USER_ID USER_POSITION PURCHASE_DATE RAM HDD SYS_SPEC Thanks
Click to Call
please add the possibility to click to call. Tel://phonenumber
Technician - forward-reply to the ticket
why technician can only forward the ticket to an other technical and can not answer? As it happens to the creator of the ticket. Thanks
Application startup error
Hi, I am facing the application startup error in asset explorer. please rectify the same. C:\ManageEngine\AssetExplorer\bin>run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\AssetExplorer\bin\\.. . JAVA: C:\ManageEngine\AssetExplorer\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\AssetExplorer\bin\\.. -Dprogram.name=run.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Automatic scanning
Hi there, Just wondering and maybe proposing an idea. Is it possible to trigger a import users function using an external script (pref PowerShell). We currently have the import AD users timer on 1 day but it is to slow. We would like it to run either just before a user is created or on the hour. Regards, Willus
Custom Reporting time windows OpManager 12.1
I've found instructions for how to add custom reporting time windows but it seems to only apply to older versions of OpManager. Are there any up to date instructions how to add custom time windows to my reports for OpManager 12.1?
Refreshing a Test System
Hi, I was just wondering if you could validate something for me. We have two Service Desk Plus systems running the same version of software, a Live and Test. Each use a separate SQL Server as reference. We've made changes to Live since this was setup and now want to refresh our test environment so the config and data of Live are replicated into the test environment. Will a simple Full Backup of Live, and then Restore establish this ? Obviously we'd need to make sure the Webserver port and Database
Bulk edit assets to update location
I need to change the location of multiple assets and the only way I can currently see to achieve this would be to create a report of assets and export to xls/csv and then update the spreadsheet to use for import. Is this the only/optimal way? Thanks.
"CallTo" and clickable fieds association
Hello, On a request appear the field with the phone number, is it possible in future realase to have it associated with the "callto" protocol ? It would be very usefull for us instead of cut and paste. In the same way, we have created a custom field where we plug an URL(eg.http:/www.go.to/url), but it's not associatied. Any idea ? Thank you. Regards, Romain.
Status of switch catalyst 2960
Dear OPmanager team I already installed OPmanager v12.1, after i added some devices (such as switch) , i see the switch status is trouble but this device works normal. Please kindly explain to me for this matter and support me to resolve it. Thank for help.
Request type not visible for requester
We noticed that a requester cannot choose the 'Request Type' column to show at the overview, only technicians can see it. Is this a 'feature' or a bug? Thanks in advance
Best strategy to create a resource for web cpanel account
Hi I'm currently in process to add in resources and find the best way to add resource and make it easy to manage in future what the best approach in creating a resource for CPanel username and password which a lot of module inside 1 domain. shoud I create groups = domain, add all services (ftp, mail, joomla or database) as different resources? Any idea?
Keep me signed in not working
Hi, Running ver 9227. The tickbox 'keep me signed in' is not working properly. It will sometimes remember my login after closing the browser and sometimes it will not, and I have made sure I am not dumping browser cache. I have been able to re-create this issue in both chrome an IE and it is happening for multiple technicians. Using AD authentication, not using SSO. Please help.
Audit of Removable USB drives
What products from ManageEngine can support an audit of Removable USB drives? I know only about EventLog Analyzer. Do you have else? https://www.manageengine.com/products/eventlog/usb-removable-disk-auditing.html Thanks.
PostgreSQL Migrated to MSSQL (Express 2016)
I am wanting migrate the default PostgreSQL Db to a Local Installed SQL 2014 Express. Environment Details: OpManager v12 I am following the following guide/instructions (https://forums.manageengine.com/topic/migrating-from-postgresql-to-mssql). But when I am attempting to change the MSSQL using the DBConfig, I am getting an error: "Given Host or Port is Incorrect"
STIX and TAXII integration
Manage engine could set themselves apart by integrating STIX and TAXII integration natively. Big SIEM players are already starting, and Manage Engine could easily distinguish themselves by integrating these formats for ingestion (or ideally ingestion and production).
Mail Fetching Stopped, now Running But Won't Fetch
Help. Mail fetching stopped 10/5. Great, I started it again today. Even though it says it's running now, it isn't pulling any mail in. Also, your phone system isn't working. I press 3 and it doesn't notice.
Not able to import Software CIs through CSV or creating them manually through the web interface
Dears, I've tried through several ways to add manually software into our CMDB, in specific Software (parent) and Applications (child). We use other systems for the network discovery and would like to chose only specific CIs to manage and grow from there. How can we add more software and applications? Kind regards, JS
Selecting "Not Assigned" as a Technician - Custom View
We have just migrated to the new on demand Service Desk Plus - and I am trying to recreate a custom view from the old On Prem SD+. What I want is a view that will show all calls assigned to me, and any new calls that have not been assigned yet. In the old SD+ I had the option to select "not assigned" which would achieve this purpose, but this does not seem to be available in the on demand service. Any ideas? TIA Trent
Enable auto-assignment if request has not been picked up for x days
The way our team works we would like to have auto-assignment turned on, but not auto assign tickets unless they have been unattended for 2 days. I know there is a feature to email when a ticket is left unassigned in a queue, can this data be used to limit the auto-assignment feature as well?
Synchronization Issues - OpManager/ServiceDesk
We are still having issues with the synchronization between OpManager and ServiceDesk. Last night we updated both services to the latest revisions, OpManager v11600 and ServiceDesk v.9.2 b.9229. This morning we checked ‘Notification Profiles Triggered’ in OpManager and the alerts do not appear to be automatically raising tickets within ServiceDesk.
Last logged in user date/time?
I know I can get a report showing the last logged in user as well as the last date when the asset was scanned. But how do those pieces of information relate? Is the last logged in user the name of the user who was logged in when the scan occurred, or the last user to have logged in prior to the scan? Thanks, Jeff
Dropbox connection not working
I am trying to setup Export to Dropbox, but the system seems to be having difficulty getting past the Proxy detection. When I click on the Test Dropbox Connection link, I receive the following error... I then click on the Proxy Server Settings link and click the Test button and it shows the connection established successfully, but never does complete the test from the above link.
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