HIgh Availibility Disable
How do you go about disabling High availability when using PostgreSQL. I have simply uninstalled my secondary server but it still shows up in the primary server under the HA tab. My plan is to install my secondary on different server. Is that possible? Thank You
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Latest SDP release v9229 supports custom fields and service catalog for Analytics Plus
Hello there! The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document is available here. Latest service pack for ServiceDesk Plus can be download from here. In case you wish to download Analytics Plus, use this link.
mail added to a incident or service request
Hi, is there somewhere a option to add a mail to a certain incident or request? I would like to be able to send a mail to servicedesk with the request no in subject field, and the mail should then be added to the specific request, instead of creating a new. Is it possible to configure this in Servicedesk Plus? Best regards Thomas
Problem with database
Hi, I'm trying to migrate OpManagere database between two MSSQL servers. When I change SQL server in DBconfiguration.bat, process Opmanager doesn't start. Can You help me with this operation? Here is the log serverout: [14:03:01:539]|[10-12-2016]|[com.adventnet.mfw.logging.LoggerUtil]|[INFO]|[17]: Reinitializing logging.properties| [14:03:01:570]|[10-12-2016]|[com.adventnet.mfw.logging.LoggerUtil]|[INFO]|[17]: Properties files merged. Merged file created at ::: ..\conf\merged-logging.properties|
Process must NOT exist
Hi We have a Windows server on which a given process must NOT exist. But if I make a monitor of the process, it will be "red" in the Availability and Health, because the process does not exist currently. So my question is: How do I setup a monitor that will catch if a given process exist on a server ? Regards Jan V
Access is denied
We're are trying out desktop central for The first time but we keep getting this error while installing software on a machine. Kindly help as it's frustrating. Regards Dennis Gichane
Surface Apdex Performance to Hosted Client
We currently host web applications for different clients. We use the APM insight to track their performance. We would like to find a way to surface that information to the clients that we host. Any suggestions on how we could surface that information for the different clients? We would want each client to only see their application server performance.
Creating a ServiceDesk report showing the SLA compliance and violation trend using Analytics Plus
No Credential List for Win Per Monitor
Hi Why is it not possible to use a Credential from the Credential List in a Windows Performance Monior ? Regards Jan V
Creating a ServiceDesk report showing the historical backlog trend based on priority
Critical : Error while invoking backup
Hi, I'm running version 8101 of service desk and for the last three days our backups have failed with errors similar to this one: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.FileNotFoundException: E:\ManageEngine\ServiceDesk\bin\..\fileAttachments\ArcRequest\20001_21000\20405\Beech
Searching for requests
Is there a way of searching for requests where you can input part of a key word and it will pull back all requests which contain that part of the key work? For example if we type in 'dan' in the key word it would find all request from Danielle or any request which contain 'dan' within a word? Many thanks Dan
Off hold date
Which table stores the future date set when using the on-hold? The workorder history has this date in the 'description' field, which includes various other data. Is there a specific field which contains this data?
Creating ServiceDesk report showing the SLA compliance and violation trend using Analytics Plus
Creating a ServiceDesk report displaying the historical backlog trend based on priority
Tasks not Created
Hello, I have a default request template with several tasks that should trigger automatically. When I Create a new Incident the tasks are not generated or triggered. What could be the issue.
Service Request Approver Greyed Out
Hi, We modified a user\requester so they can Approve IT Service Requests, but now they have changed role and should not be approving them. We tried to untick the field but its greyed out. Is this a known error or something we can fix ? It's just greyed out, we dont get any messages when trying to untick. Any ideas ? Andrew 9120 SQL
Unable to send notifications - Mail Server
Hi Guys I have been unable to configure the Mail Server despite having the our exchange settings. I've tried quite a number of solutions in the forum to no luck. We're using Office 365 for our Exchange Services. I have attached the support file here. Please assist.
Using Opmanager on android
Dear ManageEngine team I already installed OPmanager on my system, how to using Opmanager app android ? please guide me step by step ? Thank you so much.
Different password stored - Discover Resources
Hi, Im having a problem to resource discover and it automatically stored the wrong password compare with the workign one. Do you face any problem similar like this? Thank you
Start reply in email body instead of "To:" field
Is there anyway to do this? See subject of this post. When replying to a request, the "To:" field is already filled. Is there any way we can change the rich text editor to always start the typing focus in the body of the reply instead of the To: field? It can get annoying when you hit Reply, and start typing, only to realize you are typing in the the wrong place.
Mikrotik Trafficflow/Netflow Differs from SNMP by a lot
Greetings, Just getting familiar with Netflow on ManageEngine. As well as trying to sell the purchase of it to Management. I have 2 routers at the ends of a licensed wireless link. Speed differs greatly when I compare the interfaces at each end of this link using Netflow. When using SNMP with as low as 2 second polling the interfaces match 100% when using SNMP with 5 minute polling the interfaces match 100% as well. I have setup netflow on these routers with 64k cache, 1 minute timeout on active
Can we default the Is non-billable flag to Yes?
When we add a work log to Service Requests, the "Is non-billable" flag defaults to "No". We would like this to default to "Yes". Is that possible? Thanks, Tammy Your Version : 9.0 Build 9009 Database : mssql
Who joined PC to Domain - report via DC
Hi ALL! I need weekly report about who joined PCs to AD. I need check only one OU - domain.local/Computers DC can help me with this report ?? http://odarchuk.com
ActiveSync MDM drain battery
Hello, When we configure Activesync through MDM, we suffer baterry drain in a couple of hours. This it not happens when we mannually configure tha exchange mail in our devices. ¿there's a solution for this issue? Thanks
Deploy based on collection
Can anyone help with deploying a software package based on a collection? Example 1. Created a Custom Dynamic Group based on Software Criteria a. Software Name = Adobe Acrobat Reader DC b. Software Version "Not Equal" 15.020.20039 Can't seem to deploy a software package to this group. Any assistance would be greatly appreciated. Junior
Link for Ticket Not Working
The link in the notification emails is not working properly. When I click on the link, it takes me to the home page for Servicedesk. If I leave the browser open and click on the link again, it will take me to the request. Is there anything that can be done so that the link works correctly the first time.
Service Desk Service Not Starting
Hi, It all started when the file "Startout" in the Bin folder reached 55GB size. It seems to be a log file (text document). I started receiving a lot of e-mail notifications during the weekend. Before deleting the file, the service was running but authentication via NTLM was not working anymore, and even inserting the credentials showed an error message. Local Authentication we the account administrator/administrator also not working. So I decided to delete the starout file because because the drive
API - Fetech all Requests between certain time frame
I'm trying to come up with a solution to get all the requests that came in the last 10 minutes.
Cannot paste images anymore
Guys, Out of the blue pasting images doesn't work anymore. Only in IE i get this error. In Chrome, Firefox no message is given, but pasting doesn't work.
Problem Changing Password
We have a user that is unable to change her password. All the error message says is "problem changing password". We do have complexity requirements configured, so it could be as simple as not complying with one of those requirements, however since the error displayed is so generic, I am unable to determine what the issue is. How can I troubleshoot this issue? Is there debug logging that I can enable to see what the problem is? It would be great if the error message could be updated to be less
Scheduled Reports
Hi Do you know of a script we can run to show all scheduled reports and times for all users ? Andrew
Active Directory authentication - one AD account, two SDP accounts
We're using AD authentication and it appears that if a requester logs in with their username or their email address, SDP treats them as two different accounts. In other words, if they log in with their username only and submit a request, that request does not show if they log in with their entire email address and vice versa. Also, if they log in with their entire email address, the Name field is populated with their email address and does not get any other contact information. If they log in with
How to configure change workflow in ServiceDesk Plus?
Changes that are frequently initiated are implemented directly and closed without having to go through the entire change lifecycle process. Change workflows can be configured for such change requests and these workflows are listed in the Workflow drop-down field in new change form. Selecting a workflow from this list will enable the request to follow the process defined in the workflow. Administrators can configure change workflow by deciding - the stage and status the change would move to for
Redirect of Logout?
SDP MSP 9.0 Build 9009. Upon Logout, is there a way to redirect back to the login screen without having to "Please click to relogin"? By the way, the functionality I am asking about works in SDP, but I can't remember if it was something I tweaked or if it worked that way by design Thank you
Change Database van Postgres to MSSQL
When I launche changedb I get this screen. If I change it to MSSQL I get this screen. Please advise
Network Proxy Configuration
hi, I upgrade SDP from 2906 to latest build 9229 , I found new feature in the request module (system Update) as attached file 1 the notification need to add proxy I already added but till not applied please help and please explain what the benefit from this feature . thank you
Login Security, Captcha and Anti-Hammering
Hi, I was wondering where/when/if there are any options in SDP to prevent brute forcing a users login. If we have AD authentication enabled and if we expose our SDP instance to the Internet, then a) people on the internet know our Windows domain names, b) they can use a script to brute force logins - which may also lock the legitimate account. I haven't seen any anti-hammering option in SDP (i.e. stand down/delay login attempt after x failed login attempts) or Captcha/reCaptcha option, so how do
IT Service CI object
Hi, I am adding several fields to the IT Service CI object. No parent object is defined. But for some reason I get the newly added fields on the Business Service object, Software Object etc. How come that fields defined on the IT Service object is visible on other CI objects? Best regards Thomas
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