Login Security, Captcha and Anti-Hammering
Hi, I was wondering where/when/if there are any options in SDP to prevent brute forcing a users login. If we have AD authentication enabled and if we expose our SDP instance to the Internet, then a) people on the internet know our Windows domain names, b) they can use a script to brute force logins - which may also lock the legitimate account. I haven't seen any anti-hammering option in SDP (i.e. stand down/delay login attempt after x failed login attempts) or Captcha/reCaptcha option, so how do
IT Service CI object
Hi, I am adding several fields to the IT Service CI object. No parent object is defined. But for some reason I get the newly added fields on the Business Service object, Software Object etc. How come that fields defined on the IT Service object is visible on other CI objects? Best regards Thomas
auto assigning ticket
Hi,Is it possible to auto assign a ticket if It has not yet been assigned to a technician after 1 day? Thanks
Requester Report
Hey, so a quick question... is there anyway I can run a report to show all ticket requesters by number by date range... i.e.... John Smith has submitted 28 tickets since (date range)
Technician notification
Hi, when a technician opens a new ticket from him self (he is the requester), he receives a notification as: Acknowledge requester by e-mail when a new request is received (cause notification is enabled) so, when a technician closes the same ticket he doesn't receives a notification also if: Acknowledge requester by e-mail when the request is closed (enabled) Why? Is this an anomaly? Thanks
technician can see own ticket also assigned
Why technician can see the ticket which he created also if he has assigned to another group? is it possible to hide these ticket when assigned? Thanks
Read our latest Whitepaper on Bring Your Own Device (BYOD) management!
Hello! Does your organisation support Bring Your Own Device (BYOD) policies ? To help you understand and manage BYOD programs better, we present you with the whitepaper on It has been written by the EMM industrial expert Steve Brasen from EMA , a leading analyst firm. Fill in the form below to read the whitepaper and tell us your views here on BYOD management.
ELA and Open DNS
Hello, We are currently moving to OpenDNS and also utilize ELA in our environment. Could I get some information on ELA and the threat analysis options. Will the threat analysis option not be available, etc...? Thank you, Jen
Pulling errors from EventLog into ServiceNow Event Manager
Hi all. Has anyone setup a process that SerivceNow Event Manager pull error-event entries from LogAnalyer? I know App Manager can create a ServiceNow ticket, but we want to just update the Event Manager DB within ServiceNow. Thanks, Keith Reischl
SIEM solution
It is SIEM solution? Thanks
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Event source
What is the event source for SharePointManager Plus ? Thanks
Forwarded emails
Hi, I'm new to ServiceDesk Plus. I was wondering if it was a way to emulate a feature I've seen in other products: we frequently receive emails from users to our personal mail addresses, we would like to forward them to the SDplus email address in order to open a new ticket. Is there any trick to let SDplus open a ticket as sent from the original user (the one from the original email) instead of opening it as the technician who forwarded the mail? thank you so much, Filippo
Assign to Technician or Group based on email reply content
I am getting ready to implement SDPlus (on-premise) to replace another help desk system and I am having trouble trying to figure out if one of our desires for the system is possible. Here's the scenario: We have three support groups in IT: let's call them A, B, and C All new tickets come in to Group A. An email is sent to all technicians in Group A when a new ticket is received into the group. Group A analyzes each ticket and determines if it stays in Group A, or must be assigned to Groups B or
Automatic Office 365 audit configuration
What is included in Automatic Office 365 audit configuration ? Thanks.
How to Renew License when ServiceDesk has expired? (Linux)
Hi guys, hoping someone can urgently assist. Our ServiceDesk has expired and we get the following error when starting: Server is starting. This may take a couple of minutes ... ERROR CODE : 519 Registered period has expired Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310 Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : sales@manageengine.com WebSite : http://www.manageengine.com I have since received a new license, but need to know how I can apply it. I found
Office 365 activities
What Office 365 activities are audited or managed from SharePoint Manager Plus ? Thanks.
ServiceDesk Plus 9229 Released
Dear Users, SDP 9229 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9229: SDF-59416: SDP-Zoho Reports/Analytics Plus Integration enhanced with Custom fields sync. Custom fields created for Incident, Service Catalog and Worklog can be viewed in Zoho Reports/Analytics Plus when synced. Issues Fixed in 9229: SD-64176: Format of Change details in INPUT_DATA given for custom script/class is obtained wrongly
Moving servicedesk + from C: to a new drive
Has anyone done this please? I need to move my installation from the VM's C: drive to another drive on the same server. Thanks for any advice!
Search not working properly
We're currently on 9.2.9225 and since a couple of versions back (sorry, I don't which one that caused it..) the Search function isn't working as before. I can no longer search for a subset of a subject, nor use wildcards (tried both with * and %) in it. The only thing that will match is if I use the full word, in this case "testcase". Did this change along the way, or is the search function somewhat broken? I've tried using the reIndexData.sh for request and restarting SDP, but no change. See attached
Please guide me
Dear Support We need to change different password for manage engine login account, Is there any impact Kindly guide.
auto login using link
I would like to be able to auto login users by adding login information in the link e.g: http://myservicedeskname.com/Homepage.do?username=myuser&password=mypassword I am currently in http mode Is there a solution also for https mode? I do not use AD logins. thanks
Change Management Change Roles
I have created a new change role for our executives so they can be notified when specific events along the change process take place. Unfortunately, I cannot figure out how to add the executives to the role. Please point me in the right direction. Ronnie 9.0 Build 9001
Closing tickets
When closing requests, is there any way of deactivating the 'Close request' pop up box? We would like to be able to enter a resolution and just close request. Many thanks Dan
View Notification Associations in 12.1?
In version 12.1 how do you view notification associations? In 11.6 it was as easy as clicking on "View Associations."
Cannot update asset details
Hi, When I'm trying to edit an asset in order to change it's details I get the error message "FAILURE: Exception while trying to update asset details". This happens for every field I'm trying to change & at this moment it applies only to one specific asset. I suppose that if I delete it and re-create it the problem will be solved, but I think that there will still be a similar bug there. BR, MaryP
Modify Description
hi, is there any option to modify the Description like remove some option in the Description toolbar as attached file and modify the size Description box
How to de-activate the sending of emails
Dears, We're not yet live with SDP and we need to test email functionality without risking sending emails for people outside the testing group. We already synchronized all users with AD, therefore field e-mail is filled in. I would like to know what you recommend to make sure only few people have email configured so that we can test without any concern. Kind regards, Nuno
SMS Setting
Using SMS with Encryption , is it possible using Encryption in SMS message?? For Notification.
User Enrollment
Hello, It's possible for the administrator to enroll the users they want to, manually? And then the enrolled users use only the SMS method to unlock accounts and reset passwords? Without using security questions?
Scheduled charts
I would be very handy to be able to just scheduled charts of data such as 'Logon Failures' etc for wallboard's, manager etc. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Deployment Failed report in DC
Is there a way to do an query to list the Computer Name, Remote office and each instance of Deployment failed that is unresolved in DC for each PC that has the Deployment Failed result? We have 215 out of 1580 PCs that are reporting Deployment failed. Of these, 165 have checked in during Sept and Oct 2016. Some of these represent PCs that need attention, others are network interruptions or minor software updates that do not require immediate attention. I have not found a way to export the details
Parse MIB Error
Greetings. We're creating a Oracle OVS template with the mib, but it show the following error: Can someone assist us with this?
Unable to Connect
Hi there, I had Keymanager working for about a week. I setup multiple schedules. And now, the site won't load. I have to restart the service in order to get the webpage to load. When the webpage loads I cannot login either via active director or the local admin account. Let me know what I can do. Thank you.
SIEM solution
It is SIEM solution? Thanks.
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Archived events
Archived events 1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
Agent
Is it possible not to install agent? Thanks
Cloud
Do you have any Azure or Amazon preinstalled images? Thanks
Next Page
