Function $CS.addOptions doesn't work
Hi, I wanted to make a simply script to add an option of choose of one field. script: $CS.addOptions("ServiceReq_1801_UDF_CHAR2",["Piotr","Andrzej","Jerzy"]); Unfortunately it doesn't work. For example function: $CS.removeAllOptions(["ServiceReq_1801_UDF_CHAR2"]); works correctly. Do you know what can be a reason of this?
Service request - Submitter select approver for workflow
Hi Whats the best method for a submitter of a service request to be able to select the approver in one of the stages of a workflow. Have a large org and the submitted needs to select the approver depending on cost centers and line manager. Cheers
Extend PO view to requester
It would be nice to extent the Purchase Order Viewer role to specific requesters besides technicians. E.g. it would be beneficial for our finance department to access PO's if they needed to verify the PO against an invoice they received. This would save time for them as they would not have to notify me and wait on me to print and email them the PO.
Access Blocked
Dear support . How to fix this problem ?
assign the right to the requester to chose the site
Experts, i want to assign the right to the requester to chose the site when opening new ticket.
SLA
my default SLAs do not work for all sites how can I copy SLA rules to other sites?
Log On To Box on Home Page
Hi For the Log On To box , how can I default this to my domain instead of ---Choose--- Thanks
Boot Camp Oct'16 - Gestión de cambios y problemas
API
I have read all the API documentation and I can't find if it's possible to retrieve multiple requests. In my case I want to retrieve all requests that are either open, or unassigned. Is this possible with the API? Thanks.
Java 32-bit version is not being made available to x64 machines
Hi, After importing all the applicable patches and letting SCCM scan and summarize the patches against our devices it looks like the java 32bit version has some filtering applied so that it is unavailable to x64 bit machines. x64 bit machines run the 32bit version of internet explorer by default so it requires the 32bit version of java to be installed from the java website https://java.com/en/download/faq/java_win64bit.xml SUMMARY 64-bit Windows operating systems (such as Windows 7, Vista or XP)
WMI scanning "Least Privileges" service account question
We are setting up WMI scanning but due to the sensitive nature of our business and the amount of servers we cannot grant a service account admin access nor load a client on all of our windows boxes. We are playing around with the security level and have asked support multiple times but they link me to to same "generic useless" page on granting the account admin access or tell me to load the client on the machines. Does anyone know what the "least privileges" settings might be for a AD user account
How to search for this?
I have logs collected with messages like this: Message : WEBFILTER_URL_BLOCKED: WebFilter: ACTION="URL Blocked" 10.0.2.132(55630)->199.127.194.195(443) CATEGORY="Enhanced_Internet_Radio_and_TV" REASON="by predefined category" PROFILE="Non_Managers-WF-Profile" URL=199.127.194.195 OBJ=/ Time : 11 Oct 2016, 15:22:03Host : 10.109.1.6Severity : warningFacility : DaemonSource : utmdUsername : -Remote Host : -LogonId : -Audit Id : -Logon Type : -Target Domain : -Target User : -User Pid : -Target Group
DCOM was unable to communicate with the computer <server> using any of the configured protocols.
Hello, after <server> was decommissioned I'm seeing the above alerts. I've tried disabling and then deleting the <server> as a known host but I'm still getting alerts. I've also tried restarting ELA. Does anyone have any other suggestions to stop the alerts? Application: Microsoft-Windows-DistributedCOM EventID: 10009 Message: DCOM was unable to communicate with the computer mdsutll1.mds-ms.net using any of the configured protocols. Thanks, John
Too much logs occupy disk space
Hi, my ELA server is now logging 5 servers log, its configuration is 300GB hdd, however, after 7 days logging, I found it occupy at least 70-90 GB disk size, I am afraid it cannot wait to replace larger harddisk since our storage replacement project, I want to know what files can swap to another storage, so that can continue logging and once my storage replacement project complete in this ELA server, how can I put back these file to the ELA server? please kindly advise!
AD related Question!!
Hi all, I appreciate your previous support, and i am here again with new question that i faced on SDP. So on a test environment, I’ve imported requesters from AD. By default the “Requesters Allowed to view” is set to “Show all their own request”. I need to change this to “Show all their site requests” but doing this manually for all requesters imported from AD is difficult and time taking. Is there any way this can be done automatically? Thank you guys for your time.
Windows & Application Report
Dears, almost windows & application report no data available i need know what is requirement to view all report.
Filter with multiple fields
I am trying to apply a similar filter to something that we used with Audit Collection Services, where you filter by the event ID and the primary SID. We have a significant number of logs that come in that we don't need to archive, but are being logged due to DISA STIG requirements. The equivalent field in Event Log Analyzer is the SecurityID. The particular SID I'm trying to filter by is the computer account, so for example ServerA$ (ELA calls this the User field). So I have been able to setup
Uplink dependency for VM
Hi Support, In my environment virtual machines were discovered from vCenter. May I know what will happen when vCenter is down, can Opmanager still monitors the VM hosts and guests? Secondly, is there a way to set uplink dependency for vCenter? When the vCenter itself is a VM.
Problems in creating incidents.
Hi fellas! After upgrading the version of ServiceDesk Plus to the 9229 version, I noticed a strange behavior in the creation of incidents: By clicking "Add request", if during the loading of the page I click again, two different incidents will be created. If I click 10 times, 10 new incidents will be created. I'm not sure if this behavior occurs in earlier versions. Anyone going through this?
Asset Components - Assign in Bulk to Site
Guys, Possible to add the option to add asset components in bulk to a certain site please? With IT Assets it is possible to do it in bulk, but not with asset components. Just to add that if you buy 46 monitors (as i did), and i have to go through each and everyone of them to assign them to the correct site: that's not exactly fun to do... In the below screenshot you can see that the "Assign to Site" option is not available for asset components.
Notifying users when requests are not approved.
Hi Good day. Is there a way to let users know that their request was not approved automatically? when a request is not approved only the technician associated is notified.
Scanning of vmware ESXi Hosts
In our SDP On-Premise version, the VMware ESXi Hosts were scanned with no problems. When scanning from SDP On-Demand, only the Virtual Machines are being scanned. The hosts come back as not being scanned. I have checked and I am able to SSH to the hosts as well as ping them using the FQDN. Thanks, Liam
SDP Notification: ERROR : Mail dropped
We are receiving a number of emails that are sporadic on which users replies to tickets will drop the email. Unless the user CC's a technician the mail is obviously inaccessible as it is deleted once the process completes. If a ticket is created by a user and a response is sent to that user everything is fine. When the user tries to reply to the response and makes no changes to the subject or anything else we receive the notification "SDP Notification: ERROR : Mail dropped" And the reason comes
Field and Forms Rules
Hi there, Is there any alternative option for me to control fields and form in Servicedesk Plus On Demand as the option of Field and Form Rules are not available? Regards, Jo
A Form & Field webinar.
I really want to use the Form & Field portion for my organization but I have no knowledge of scripting. It seems like Form and Field is quite heavy in the scripting. It would be nice to have a webinar created that we can attend that gives some examples of how Form and Field is used. What is the process that goes into creating a good Form and Field template. How do you create these templates. Some general best practices. If I have missed this webinar I would love a link to the replay. Thanks.
generate passwords for users
HiPortal generates the password is the same as the mailbox. It can be fixed?e as a mail yaschik.Eto to fix it?
Change the installation to a non site based
I know it may be a challenge, but I’m wondering if there is a way or work around through some queries or whatever to change our current site based SDP to non-site based? the sites were created accidentally while importing the users details from Active Directory, and SD confided each "physicalDeliveryOfficeName" as a new site. Can I go back to Non-site based installation and delete all these created sites? Many Thanks
Import Requests instructions
Hi, Is there instructions on how to import bulk requests. I have about 1219 tickets that I need to create that will be using the some template. Regards Cathy
Remove an alert
Hi all. I am currently monitoring a server which keeps alerting that MSSQL is currently down - when I first created the server, I installed SQL but later removed it but Opman keeps insisting that it is a SQL Server. I've looked all over the settings but I can't find a way to remove this alert and bring the monitor from Purple to Green (indicating no alerts). Can anybody help?
Purchase orders
Before the introduction of the purchase request and the redesign of the PO module, it was possible to search all PO's for the product. Now that functionality appears to be missing. Is there any plans to bring it back. Example: I would like to put windows server 2012 in a search box and see all po's listed where that product was purchased.
Purchase Search
Hi, Before several updates searching purchase orders was very good. I almost could find any purchase order I was looking for. But after the new Purchase module update searching is dramatic. For example I have a purchase order for a iPhone which is for the requester “Sarina” in the comment field I type in why the purchase is made and for which person the items are like Below: So after a couple of months I want to search for a purchase which is for “Sarina” Normally I was able to search in the
failed update ppm from 9100 - 9121
Hi I urgently need some help in getting my SDP FIXED. i tried to update to 9121 - i did a full back up before hand but i dont see anything on the full back up folder just a file list and some screenshots zip files how do i revert back to the previous version?
ServiceDesk Plus MSP - Requirements Gathering for CRM Integration
Dear User(s) Greetings for the day. Hope you know about our recent 9.2 Major version release. We came across interesting feedback from our users and we are working on enhancing those features further. We are also enhancing our Development operations further to serve you better. We are more focused now on gathering requirements to develop vibrant functionalities for mutual benefits. Recently one of our survey results shows many of our customers has CRM tool's and they wants seamless integration between
Office 365 account provisioning for AD users
ADManager Plus now lets you create Office 365 accounts, individually as well as in bulk, for the existing users in your Active Directory. This feature offers options to: -Create Office 365 user accounts without assigning licenses. -Create Office 365 user accounts and also, assign appropriate licenses. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange
Multiple Server, Share, Home Folder selection and memberOf attribute support in 'Permission for Folders' Report.
Using the 'permissions for folders' report, you can now: - Generate results for multiple folders, shares, or servers at once. - Fetch permissions for multiple home folders.- View details of the 'members' attribute. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
ADManager Plus and ServiceDesk Plus Integration
Hi, I have a question about ADMP and SDP Integration. We would like to give our HR team possibility to create requests for new users (Single User Creation) in ServiceDesk Plus. On forum i have found topic, where you can create User in AD from ServiceDesk can we do this for Requests? The goal is to give the possibility to create request for the HR department and execute this request through our technician in ADManager Plus.
update to built 9049
Good Day, I have Manage Enginr Service Desk plus installed. Version 9.0 Bulit 9041. I want to update that version. I found that article https://www.manageengine.com/products/service-desk/migration-sequence.html I am downloading service pack to built 9049. When i try to install i receive error occured and white screen in update manager error dialog
Creation Rules do not run after using a template with creation rules set
I have just tested the creation rules for a user creation template. When specifying the field that it looks for in the creation rule. It doesn't seem like the rule is being run at all. I have a rule to assign group membership, Department and office field if the Department number is xx-xxxxxxxx but no luck. Any one have this working for them?
OpenLDAP authentication problem
Hello everybody. I'm evaluating the product. I have a fresh installation, immediately upgraded to the latest service pack 9.2 Build 9230. I'm able to connect to our OpenLDAP server and to import in SDplus the users; I find them as Requesters. Unfortunately, there's no way to log in SDplus using the OpenLDAP Credentials. Of course, the LDAP authentication is enabled. If I transform a requester in technician, nothing changes: there's no way to log in SDplus using the OpenLDAP Credentials. Since I'm
ServiceDesk Plus 9200 upgrade - can not
Can not press "Submit request" when we add new requests...nothing happends. I have updated with jar-file from this support-case: https://forums.manageengine.com/topic/upgraded-to-9200-and-can-no-longer-add-work-logs Worklogs now work.
Next Page