Complete audit trail
Can I see in Log360 these facilities? Complete audit trail (who, what, when, where) Show Before and After values of modified objects Thanks.
agent troubleshooting tool
Can we have an ability to resize the agent troubleshooting tool as I get this. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Several mail account for input
Dear sir, I need put several email accounts, for inbound emails... I don't have problems with this... but when I send to one of these address, the ticket is open with the main address... For example... I have configured in email inbound settings address1@mail.com address2@mail.com When de requester send an email to address2@mail.com... the ticket is opened in the field "To" with address1@gmail.com and not with the address2@mail.com Can you help my. Best Regards.
Event source
What is the event source for O365 Manager Plus ? Does it use Office 365 log file or Office365 API for collecting changes? Thanks.
Attachments queries
1. When a change is linked to incidents- any attachments on the original incident cannot be viewed from linked incident - accessed via planning tab on change (no hyperlink to attachment as you would see for attachments in main change window) You have to come out of change window and open up original request to view attachment on incident linked to change is this expected behaviour and is this earmarked for change in any future build/Beta 9.2? Also we have had issues sending some attachments
O365 Manager Plus 4008 released with 10 new reports
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4008. This update brings 10 new reports on contacts and password expiration status of users along with some enhancements. Features: 10 new reports to give you complete details on contacts and password expiration status of users. Audit log - shows all the contacts, and the users who created, modified,and deleted them in the specified duration. New contacts report - shows the new contacts added in the
Reporting
Hi, Is it possible to remove or edit the "Generated by" field in the (scheduled) reports? At the moment my name is on all the scheduled reports, as a result any time there are any questions, I get them. Because we have 35 support rep's handeling over 1000 requests a month, I get hundreds of questions that are not ment for me. Removing/changing the "Generated by" field will solve this issue. If the field cannot be removed we would like to have the BU name in the "Generated by" filed, or possibly
OpManager 12 CCTV Views
It seems the CCTV views have gone backwards in functionality. Sure they look nicer, but I can no longer control where the widgets are, and it automatically reduces selects the number of widgets depending on the size of the screen. OpManager 11 As you can see, I've created 4 columns and the stats all show on the screen. OpManager 12 As you can see now, it's created a 3x2 table and gone across 2 pages. So all the data is no longer presented on 1 screen. We have a few CCTV views like this. Is there
Mail Server Using TSL
Hello, we have changed to office365, and we have to TSL but i cant configure in opmanager. We have to use the port 587. Which is the proper configuration to use Office365? BR
How to add computers
Hi , I am new to this tool , please let me know how to add the computers, should i install agent in client machines?
delete
how do I delete this program?
Update on support for Internet Explorer ( IE Browser )
Hi Users, We started phasing out support for IE 6,7 and 8 from July 2015 ( starting from SDP Build 9101 ). In one of the upcoming builds in Nov 2016, we will be completely removing the support for IE 8 and below. From the same build we will start to gradually phase out IE 9 and IE 10. As of now all features will work in IE 9 and IE 10. Any new feature that gets released from now on will not be tested in these browsers. Complete support for these browsers will be removed by the end of Jun 2017. IE
How to increase the survey rate
Hi, All, After close the tickets, system will send a survey to users ask them submit the feedback, but fewer users submitted, about 16%, I want to increase the survey rate, any suggestion about this? I know which tickets have not been submit the survey, but I don't know how to re-send the survey link to users, I think many users are missed the survey, need remind them once more.
P7B certificate installation
Hello, I'm having issues installing a p7b certificate. Could some please provide me the right procedure to do it. I follow this procedure (https://www.manageengine.com/products/self-service-password/kb/ad-self-service-plus-certificate-install.html) but using the export option bellow it gives the error: Keytool error: Java.lang.Exception: Input not an X.509 certificate. If i use the Base-64 encoded X.509 (.cert) i'm getting the follwing error
Not able to "add/remove columns" from reports after upgrade from 6300 to 6520
I recently upgraded AD Manager Plus from 6300 to 6520 and after the upgrade I can't Add or Remove any Columns to my reports. I can still move existing Attributes Up and Down. But not Add or Remove any Attributes. Are there settings that I have to do after the upgrade to have this working again? I can't find any information about this problem in the forum. /Fredrik Söderman
Ability to copy group membership to new users during user creation
I would like a way to populate a field (such as "CopyFromSamaccountname") in a csv that would create the new user with the same groups as the user specified. Currently it is very cumbersome to copy group membership from one user to another, for 30 users at a time. Thanks, Daniel
Recover Deleted Users
When I recover a deleted user, not all attributes are being restored ??
Schedule An Account to Be Enabled
Currently we receive notification from human resources (HR) a couple of days prior to an employee starting work. We create their AD account right away, and disable the account until their start date. Is there a way for ADManager Plus to automatically enable an account on a specific date? For example, we get notification from HR on 10/01/16 that a new employee will start work on 10/14/16. So on 10/01/16 we create the new AD account, and disable it. Then we have to create a reminder to enable the
Service Desk Plus MSP - Incident Additional fied use in SLA rules
Hi, I create a additional field in incident model for a account, and I need to use this field in Service Level Agreement rules. How can use ? Best regards, Bruno
After migration to SDPOndemand, i notice my SDP On-prem not available anymore
Guys, I've noticed this now because i needed to look into an older project i had done in the past. I definitely need access to my SDP On-premises for reference purposes. Could this be because the license is not valid anymore? This is urgent guys, i needed access because of an audit happening here... With regards, Sven
Sending Notification Failed
Hello, Sending notifications or replying within ticket stopped working on SDP. Email server and connection / configuration do not report issues. At first inspection of the log file it show problem with a now wrongly formatted SSL request. Attached support file
Is it nor poosible to install Agent and point to a manageserver?
I'm going crazy! What is the idea with the way the agent is deployed? Why can't I just download it, install and configure witch management server it is supposed to report to from the client? I have computers that are never on local network, always on WAN, not in a domain... How do I deploy to those?
Clear notification alert question
Hi All, I would like to receive cleared notification email after issue has been fix. I know from notification profile we can select "notify when the alarm is cleared" option. But in this case I'm also getting cleared email notifications each time rearm has taken place or after 2nd poll when device's threshold is back to normal. In my case I received cleared email without prior receiving the attention or trouble notification. Is there a way to achieve this?
Software inventory tool -- finding computers not in the default Computers OU
Hi, I am trying to see what software is on a particular computer (PS13-nurse). When I ask the tool to "Get Computers" on domain controller, it only returns those in the default "Computers" OU. PS13-nurse is not in that OU but inside a different OU (Elementary Computers) and then a sub-OU (PS13) So a few questions: Is there a way for the tool to "Get Computers" that are NOT in the default Computers OU? If not, if I were to move all the computers into the Computers OU but leave them in their sub-OUs,
Replying to an email thread appends all emails in the full mail history
Dear Team, We are facing an issue : when a new request is created (incoming mail) with many people in Cc, and the conversation extends by changing the people in Cc, the reply mails picks up email addresses of all people in the entire mail loop in that particular request. But, we might have changed the people in Cc in between, which gets ignored and appends the Cc with all the email addresses. Actually, the To/Cc field should take addresses to the thread to which we are replying only. Have anybody
Drop down lists not working in builds later that 9218+
Hi I've noticed a bug which is introduced with SD with builds greater than 9218 using Internet Explorer 8 on Windows XP/2003. Drop down lists do not work properly. When a user clicks on a drop down list, it does not accept the selection. The only way I can select an item from a drop down list is via the keyboard. Yes I'm aware that IE8 is not supported but we are unable to upgrade a majority of our endpoints due to XP being a requirement to operate machinery. Installing an alternative browser is
Service catalogue - Possible to have Approval Groups in workflows, except individuals?
Dears, I would like to know if it's possible to have approval groups, instead of individuals, when configuring Service Workflows. Within my organization, we have three different types of approver: 1) Hierarchical (the Dept_Head and Reporting_To variables you have) 2) The Service (CI) Owner 3) Specific Approval group From what I've seen only 1) is implemented in SDP. Is there a way to implement the two additional ones? Examples: 2) In order to Request installation of a specific software, the CI Owner
Customized Report
Dear support , I want create report contains this columns Software Name , PC name , Current PC user , Site of the PC Can you send Query For this Report
Archived events
1. How to archive events? 2. Is it possible to search in the archived events? Thanks
SIEM solution
It is SIEM solution? Thanks
Unassigned technician
hi, Good Morning , is there any option to Unassigned technician , because some time the technician assign the request under the specific technician (XXX) no need to allow the technicians to assign the requests to this technician ,when assign the request the system change the technician from XXX to Unassigned. I already check the business rolse but no option to add technician. Best Regards
Remote Control Not Working on Chrome/Win7
cDear, The RC feature is not working on chrome on win 7 PCs, wondering if this is a setting related issue or if everyone is having the same problem. From a Win 8 PC(tech's PC), using the same browser works just fine establishes a connection, though the Remote control popup doesn't Chrome being our default browser, RC is either not used, or a complicating factor having to switch to another browser. Sincerely,
ADDING ROLES
Hi, I added role to Field & Form Rules: when Status = Closed than my custom field becames mandatory. Why this rule is not propagated when I close the ticket by pressing Close Reques button at the top menu? is it possible to added a role like mine at the button 'Close'? Thanks
Incorrect monitor readings for partition
Hi Support, I have few devices with strange issue encountered with OPM v11600 and latest patch. Partition Details of the Device (%)-D:\ Label:Data Serial Number ba436437 is showing 317% where maximum value should be 100% I have tried update status and rediscover device. So far still the monitor for this partition is the same. Below is from My Computer Any suggestion on how to fix this? currently it's giving false alarms.
New user request report
Hi everyone, Just wondering if there is a report that can tell me new users (imported from AD within past month) and any incidents they have created in that month. The idea is to improve new user support so we'd like to report on how many requests they are creating when they join our organisation. Thanks, Daniel
Idle Call Report
Hi All, I have been trying to find a way to create a query report to report on calls that have not been updated in X amount of days for a single technician I found this old post below, however It did not give me the answer I was looking for. most of the reports crashed. https://forums.manageengine.com/topic/report-using-last-update-date I was trying to do this through the standard report function however it was showing all work logs older than a certain date on specific tickets, Looking for something
OpManager Agent vs Agentless
I noticed that OpManager has an Agent that can be installed on systems. What would be Pros and/or Cons of using Agent base Monitoring vs Agentless Monitoring?
Unable to delete attached documents for assets
Hello - Currently we are unable to delete attachments on assets. When you delete the attachments and then refresh the page they appear again. I've updated the server to the current 9.2 9228 version of ManageEngine ServiceDesk Plus and then reindexed the databases but we are still unable to delete the attachments.
Service Catalogue
We seem to be having an issue with a form that was working for over a year now with no issues. All of a sudden if someone completes the form and hits the "Add Request" button the screen resets the form. No error popup or anything. We tried going to the app log on the server but that was not helpful at all. Any ideas on how to fix this?
Junk Notification Filter - feature request
Hi All, We receive newsletters and do not want ServiceDesk to answer about what request has been recieved. But same requester can sent to us technical incident. How can we add to filter some additional criteria like "description", "To"? Thank You.
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