Include asset in more than one group
Hi, Is it possivel include the same asset in more than one Asset Group? For example: Getting a server as example, we´d like to include this asset in the following Asset Groups: - Linux Servers - Development Servers - DMZ Servers Thanks Paulo Santos
Approval Workflow - Some of the Directory Self-Update
As part of the deployment, we want to enable Directory Self-Updates, but some fields, like Title and Certificates, we want to go through the Workflow Approval. However, much of everything else we offer for self-update, we want to go through without approval. For example, we'd like users to be able to update addresses and phone numbers without going through a Workflow Approval. I haven't seen any documentation on how to break out the two parts, in that we can either have Workflow Approval, or we
Alias URL using HTTPS
We have a special configuration where SDP is running in HTTP ( Port 8080 ) on the server, but is accessed in HTTPS using a reverse Proxy. Everything is working very well , except the fact that $RequestLink value ( used for email notification) always shows URL's with HTTP. We have already change the Alias URL ( to remove the :8080 ) but we are not able to change HTTP into HTTPS with this value. Any workaround to fix this ? Thanks in advance, Danny
New License
We have 8 licenses of ServiceDesp Plus MSP and need one more. ¿How can I boy the additional license? The minimum number of licenses I've seen in your on-line shop has been 10. Thanks
scheduled task keep running
We use Exchange reporter plus (build 5161) , its installed on mail server. There are two scheduled task running that never stops running until I stop Exhange reporter plus en start it again. It's the mailbox permission and the maiboxaccount properties task. It worked in the beginning. Can anyone help me with this ? kind regards Cindy
Mib Browser
Hello i'm using OpManager 11.6 , with old UI under Admin Tab there is a tool section where i can find Mib Browser. With new UI i'm not able to find it. Can someone help me ? Regards Franco
Multi-Stage Approval
Hi, We have a process where when raising a IT Service Request the business user selects a single user out of a list as the primary approver (Stage 1). We then have another team of 4 (Stage 2 Approval) who should approve. We have the "All Approvers must approve" ticked so the 1st Stage can't just approve and move on....but is there any way to change it so ANY of the Second Stage Approvers can approve it....some may not be around so requiring they all approve it seems annoying. Any ideas ? Andrew
Migrate OpManager NCM NFA from MySQL to PostgreSQL - the complete procedure
Hi, after days of work I finally found the complete procedure to migrate the OpManager + NCM + NFA installation from MySQL to PostgreSQL. Hope it will help other people. Feel free to thank me :-) Situation · Server Operating System: Windows 2008 R2 64bit · Hard Drive o C:\ Operating System o D:\ManageEngine\OpManager installation folder · Installed Software o OpManager version 11300 64bit upgraded from previous releases o NCM plug-in version 5960 upgraded from previous
Upload MIB
Hi there, i have switches Dell N1548P and i want to monitor CPU, Memory, Temperature, etc, I called Support of Dell and they told me i can find that information in fastpathswitching.my, so I copied that file under \ManageEngine\OpManager\mibs; but when i browse it in Admin->Tools->Mib Browser I receive this error message: Error parsing MIB:fastpathswitching.my Exception while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~1/OPMANA~1/./mibs/DELL-REF-MIB i think the system don't find
Minim requirements...
This tool work with Win Xp sp3 and just Netframewok 4.0 ?
not able to start Apps Manager
Hi, While starting Apps Manager getting the below error: common/MANAGEENGINE/INSTALL_NEW/AppManager12/working/jre/lib/jfr.jar:/dsid0common/MANAGEENGINE/INSTALL_NEW/AppManager12/working/jre/classes java.vendor = Oracle Corporation java.awt.headless = true file.separator = / java.vendor.url.bug = http://bugreport.sun.com/bugreport/ sun.cpu.endian = little sun.io.unicode.encoding = UnicodeLittle sun.cpu.isalist = java.net.ConnectException: Connection
Schedule Reports In The Office365, Now!
ADManager Plus extends the report scheduling capabilities for Office 365 reports as well. They can now be auto-generated and emailed to desired users at the desired time intervals. You can even specify the format in which the reports should be sent—HTML, CSV, CSVDE, PDF, or XLSX. If desired, you can even store the reports in a common location to reduce email size and ensure easy accessibility. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File
Ability to send report from executed requests
It would be great to be able to send a report with specific fields in it after executing a request. Once a request is executed, most companies have HR and IAM people who then need to be able to act on that data. It is vital that the report clearly shows which users were successfully created and which ones did not create. Thanks! Daniel L.
There should be checkboxes in the "Request" view
When viewing a request, it would be great to have checkboxes so that you can perform bulk actions. For example, you may want to delete multiple users from the submitted request. These checkboxes should appear in the circled red area on the screenshot:
User Account Deletion Automation - email user attributes and group memberships
Hello, I am trying to build out an automation for user account disablement for our organization. The basic process we want is: Disable user account Reset user password Move user account to disabled user OU Document user attributes and group membership Remove all group membership Email documented attributes and group memberships to user's manager, and Identity Management team. Wait 365 days Delete user account I'm working on some scripts to document the attributes in question and group memberships,
Technicians and Requesters should be able to edit themselves
In the delegation section for technicians and the requester section for requesters, you are unable to edit your own account. This is not ideal because that means I cannot set default templates for myself or remove templates from appearing (in the requesting context). Thanks
Global personalize setting for technician
Hi Team, As of now for each and every technician(super admin) we need to do manual setting in personalize. Is there way where we can set global setting for this? I do agree if technicians are from different time zone at that time we must need to set manually, what about technicians are from same time zone? Thanks Arjun
manage engine
Hello good time. I want to take a Report of manage engine different levels spend the time that I get to solve their problem . database is mysql I want to take such a task to solve worklog reports how much time it will take at different stages
Can not get agent to install by group policy
I am following the directions given here: How to deploy agents in all Windows Machines? The agents can be deployed using any one of the following methods : Active Directory - For devices which are in domain. But my GPO is being filtered out saying that it is empty and the agent is not being installed. I have confirmed the network path and version is correct. If I copy the entire path and paste it into a run dialog it brings up the MSI. Below are screenshots of my GPO.
Any examples of customized login pages available??
Hi all, Trying to customize the SD+ login page but not having much luck. I'm no web-designer :) I'm following these instructions: The login page can be customized according to the user's needs. The html file for default layout is available in C:/ServiceDesk>>custom>>login>>default.html The user can make a copy of the 'default' file and customize it as per their requirement. The customized file should be saved as 'custom.html' in the same location as that of the default file. ie; C:/ServiceDesk>>custom>>login>>custom.html
SLA report percentage
Hi there I'm looking to run a report based on SLA's reached and breached. My Service Desk setup has 4 Priority groups P1, P2, P3, P4) and I would like to know out of all the P1 calls, how many (in percentage terms) have been completed and how many have not. As well for the other 3 priority status' mentioned. I would like to run the same report but for different time frames (such as "calls in the last month, year, week etc.) I have taken a look at the other posts on this forum and they are all grouped
ServiceDesk Plus 9231 Released
Dear Users, SDP 9231 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9231 : SDF-64374: ServiceDesk Plus is now integrated with AD Manager Plus. Administrators can reset password, create, delete, unlock, enable, disable users in AD from Request details page of ServiceDesk Plus and thus efficiently manage their Active Directory in both the Applications. This feature can be configured under Admin >> ME
Can we customize showLogin.cc to let users enter other attributes about an AD account to look it up for management?
We were wondering if we could customize showLogin.cc to let users enter other attributes about an AD account to look it up for management? Use case in a nutshell... We have a legacy application (in use for about 15 years now) that uses two pieces of info to be unique (let's call it Company and Username). There could be many Usernames with a value of "jim" but only one for each Company. Each company represents a customer of ours and may even represent a part of a customer (like a division or a particular
What web server does ADSelfService use?
Does it get installed as part of the software or does it need to installed separately? If the web server used is IIS, what happens if IIS is already installed on the server?
Blocked Vs. Restricted.
Hi all, I just had a quick question that may have an obvious answer but I have users that send alerts stating they need to have their accounts unlocked manually by the admin because they are either blocked or restricted. I know how to remove both of these account states but was curious if anyone had an answer what causes an account to become restricted and what causes one to become blocked. I know that the blocked users report can be configured and I have this set to block after 5 failed attempts
Security Question Tab
Is there a way to force the passwords entered to stay hidden and remove the option "Hide Answers" so they cannot show them?
Billing
I want to know if i don't wanna create a billing invoice, can i desactivate this option? i just wanna have control of the hours of the package hours. Thanks
Notification Rules
HI Guys im having a strange issue, not sure if its just me. When my service desk sends out resolution notifications its sends half the text at the top, then includes the users mail/signature to the mail, then add the rest of the resolution text to the bottom of the mail. can anybody perhaps shed some light on the matter? thanks
Can not generate a PDF
I just installed the NetflowAnalyzer V12, I am on the 30 days trial but I notice that I can not generate a PDF, when I click in the PDF icon a bar appears in the top of the page that says "Generating PDF ..." and a very thin progress bar under the text, this tiny bar completes but the PDF never shows up. There is something missing on the server or in the end station?
ManageEngine FileAudit Plus' new Build 4100 has been released.
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of ManageEngine FileAudit Plus 4100 build. FileAudit Plus has undergone a major revamp. The new build is easier to use and is also packed with additional features that ensure better data security and information management within your windows file server environment. Please find the new features, enhancements and fixes below. To explore FileAudit Plus, download the complete build at: https://www.manageengine.com/file-server-auditing/download.html
Security question resets
Hi there, I was wondering if it would be possible for us to have our enrolled users be required to reset/redo their security questions, say, once a year? We are finding that a lot of time people simply forget what the answers are to the questions and then end up calling our IT department anyways for a reset/unlock. If we could force them to update their security questions on an annual or semi-annual basis it would reduce the number of times people forget their answers. Thanks, Matt
Update Sd MSP PLUS : The file may be corrupted or check for the available space
Hi, I have SD MSP PLUS 9008, and I try to update to 9200. I download the 9009 and 9200 update, but if i try to update a the 9009 versione, the updatemanager.bat program give me an error : "The file may be corrupted or check fot the available disk space". The same error appear if I try with 9200 update. The server have 25GB free. In the past I updated the server from old version to 9008 and I did'nt had any problem.
WMI monitor problem in OpManager 11.6
Hi All, We facing issue relate WMI protocol all devices use WMI to monitor CPU, Memory and disk it doesn’t work but the SNMP it’s work . We have a below example for one device when we tested the protocol WMI & SNMP they’re passed but when check one of performance monitor using WMI it doesn’t work . This is situation applying on all devices using WMI protocol , so we need your support ASAP
How to hide the name of technicians from the user?
Hi! How to hide the name of technicians from the users? Otherwise, they will call and divert technicians. There is a script or functions for this?
Extracting Statistical Reports from SDP
Hello Everyone, I need some help in creating meaningfull and statistical reports from ManageEngine ServiceDesk Plus - MSP 9.0 Build 9004 (Database: mssql) I need to be able to create reports for the following: 1- Response and Completion time of the ticket per Support Group and technician (monthly and another one quarterly) in % For example I want to see a table that shows each technician response and ticket along with the completion time of the ticket VS its SLA time I also want to see a summary
pictures/pics/images not sticking/dropping off
Hello All, We have had a few instances where the requester has pasted a screenshot in the SD ticket description but the picture did not stick. It appears something like in the attachment. This not only happens when we paste screenshots using snipping tool in the SD but also when replied through emails to SD. The reply gets appended and we can see the actual picture in the email but it gets appended like the attachment in the SD. Has anyone been facing the same issue? Do you know under what circumstances
Clickable link in Request form self-portal
Hi! I need to create request form on SelfPortal with clickable link to our intranet site with documents. I created new template and added link as administrator. But user can open form and couldn't click to this link :( Our version 9228 Could you help me with this case?
Auto-Assign a ticket
Hello We want to auto assign a ticket sent to a certain address to a technical. Example: User sends an email to help@TDC.com We want that to go to Robert How do we do this? Thanks
Conversation is not getting append
Hi Team, When ever requester try to update on ticket (incident) from mail client thunderbird,conversation is not getting save or append in SDP. Also if technician reply from mail client request is not getting update. Thanks Arjun
Project milestones / Tasks as service requests
We use both the Projects and Requests sections of Service desk. Is it possible to have a project Milestone or task to automatically generate a service request or at very least display project tasks in the Service Requests section?
Next Page