Bug: WoL via Deployment Policy
I have v92119. I simply cannot get any Deployment policy to wake up any devices. However, a scheduled WoL task under Tools does work. I have 90+ PC's and out of hours patch scheduled do not work. To get around this, I have to use a scheduled WoL task beforehand. As an example, a patch schedule with a deploymemt policy to wake up 90 PC's at 02:00 will not wake them up. However, a scheduled WoL task at 02:30 will wake them up. This is not a scalable solution because you cannot assign a scheduled WoL
Bug: Registering Agents when over Licenses
We have version 92119. Last week we installed agents on 3 PC's. However we reached our licence limit so these devices never showed in the console. After we applied more licences, the PC's still did not show in the console, even after several reboots. We were able to install agents on other PC's and the came up in the console. The only way we could get the 3 PC's to show in the console was to repair the agent install. To summarise - agents will not register if you install when over your licence limit,
Attachment of 2MB refused by mx.zohomail.com
This is after sending a request for support in SD using a zipped support file of 2MB ------------------ mx.zohomail.com rejected your message to the following email addresses: ManageEngine Support Team (servicedeskplus-support@manageengine.com) This message is too large to send. To be able to send it, make the message smaller, for example, by removing attachments. mx.zohomail.com gave this error: MailPolicy violation Error delivering to mailboxes Diagnostic information for administrators: Generating
Due Date Authorization
Good day, I have set up service desk plus in such a way that all tickets logged with the service desk is assigned an SLA and consequently a due date. I have encountered a situation where a technician, who gets a financial reward for completing tickets within the SLA, changed the due date of an incident as it would have breached. Can you add Due date change authorization that where a tech wants to change the due date, it has to be authorized? Thanks,
Service Desk Plus won't start after database restore
We already have Prod environment running and I am working to stand up the test environment to match the Prod version. I took the Prod database backup. I installed Service Desk plus same build as Prod on a new Windows 2008 R2 server and restore the database from prod DB backup. The restore was successful but after restore the service desk stopped working. When I start the Service server it gets stuck at starting service desk service window and doesn't move any further. We are using POSTGRES on both
Deleting a Site
Hello, When i try to delete some inactive (grayed) sites it says its been used by a module. Documents says Requester, Asset, Request Template or Preventive Maintenance task can be associated and i checked all of them but there is not any association with. Plus i checked Work Hours, Holidays, Departments, Technician / Site Relations, Support Groups, Service Level Agreements, Business Rules and it seems not any association. How can i remove this sites from Site list? Best Regards,
Version of ServiceDesk - strange picture.
Dear Team! We are seeing strange picture after last update to 9229 build at /Support.do page:
Backup/Export Custom Reports
Dear Support, I am looking for a script/report that I can create to produce a report for me that have the configuration of my custom Reports & Queries. I would like to see the Type, Name/Title, SQL query. I would like to run this report to create system documentation so if we ever have to rebuilt we will have the report queries to re-create. Regards Albe
Distribution Server - Scheduled Synchronisations
Request: We need Scheduled synchronisation of Distribution servers and the central server to occur outside of core business hours. So the feature we would like is to have a synchronisation schedule from central server to DS Real World Scenario: We have 10 remote offices, all with rubbish internet bandwidth and many devices. If a DS synchronises during the day - it could effect the users internet performance. There is no way to schedule the local download of content to a DS from the central server
Upgraded to 9200 and can no longer add Work Logs
Hi, We have just upgraded to 9200 over the weekend and have run into a major problem! We can no longer add Worklogs!!! Please can you let me know how to resolve this ASAP. Kind regards, Shaun
Windows Server 2016
Hi The release for Windows Server 2016 are yet to come. When can I use Appl. Manager to monitor this type of servers ? Regards Jan V
Desktop Experience Option
Hi all, Has anyone installed or activated this feature?? I can open .pdf files from the SD+ client but other files do not open or have to be saved to desktop. Thanks
Mongo monitors not pulling through data in Applications Manager
Good day I've added multiple Mongo monitors into AppMan and while all the counters pull through fine, there are several which only pull through some counters and not others. I've attached some examples (one that is pulling through all counters and one that isn't); what would be causing this? Surely it would either show all or nothing? Thanks in advance! Regards, Mat
Disk utilization stopped working
I expanded the disk on my ubuntu 12.04 server today. After doing so the disk utilization no longer works. I vaguely recall having to enter a command on my ubuntu server to get the disk util monitor to work again. Any assistance on how to get the monitor working again would be greatly appreciated. thank you, PDT
Weblogic Monitoring - Failed. Exception : unknown host
Weblogic monitor is not working, displayed the following message: I made test of resolving DNS and I executed runWLSMbean.bat thankyou for you help!
Database monitoring question
Hi, We are a new App Manager client, and I'm looking for a solution to how best setup the following scenario. We have 2 applications, App1 and App2. Both store their databases on DBServer1. Currently I have 2 monitor groups, MntrGrp1 and MntrGrp2. MntrGrp1 is associated with the following monitors a Windows Server monitor for App1 an SQL Server monitor for DBServer1 MntrGrp2 is associated with the following a Windows Server monitor for App2 an SQL Server monitor for DBServer1 The problem that I see
Warning in serverout0.txt
Hi, we currently run SDP build 9225, but even before upgrade we see a warning in serverout0.txt. [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[134]|: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300| [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[134]|: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB| [07:44:46:032]|[08-24-2016]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[134]|:
SMS Action not being recieved
Hi Guys We set up a sms server and App manager sees the modem and everything looks good , when we send a test action we never receive the sms. Where can we see that its actually sending a sms . We can send a sms from the server with a different application and the people receive it. Kenneth
unable to restore the backup
unable to restore the backup
Operator Role with more privileges
Option to give a Operator Role a option to create new monitors and bussiness View.
ServiceDeks Plus 9036 change postgres to mysql
Hi support, I have a ServiceDesk Plus version 9036 Mysql 5.1.50 for database I installed it follow this step - Installed form source ManageEngine_ServiceDesk_Plus_64bit.exe ( version 9036) ,and mysql was installed form mysql-5.1.50-winx64.exe - While was installing I chose postgres . then the install was finished , I run changeDBServer.bat to chang postgres to mysql. But it is warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist"
Open tasks
Open tasks shows wrong data for IT specialist, it's shows wrong number of assigned tasks.. How I cans olve this issue.. And how I can add new Member as admin rights to the mange engine.. Thanks
Device Down: No response from device for last 5 polls
which setting is responsible for this alert im trying to determine how often it polls thank you
Automatic Notifications
I was wondering if it would be possible to set up a specific notification. lets say the same person calls in multiple times for the same issue in a specific amount of time, is it possible to send an automatic notification on this? Here is our basic use of service desk plus, We have users across the nation who fall under managers and then regional managers. when they have an issue they call a specific department who resolves the issue and puts a ticket in. Now, lets say John Doe has to have his
Creating a TEST system of Service Desk Plus
I am looking to create a test version of Service Desk Plus so that we can start the upgrade process internally. We are currently on v 9.0 Build 9041 and are looking to get current. Where can I find the install files to build the test system at the same version we are currently running?
User not showing in Asset workstation list but does show in workstation details
I am wondering why for this computer the user is showing up in the workstation details but not on the asset workstation list?
Issue with Auto Assigning Technicians
I'm attempting to auto assign technicians based on the category of the request. Scenario: 11 Technicians 8 in User Group A 3 in User Group B Group A & B also correlate to a category Once a category is selected, I'd like the load balance feature to auto assign to either a person in group A or B equally. During my testing, the auto assign would assign to anyone regardless of Group A or B/what category the request is in. Any ideas? Thanks!
Cannot Search Sites and Cannot Assign Site to a Requestor
We are not able to search for a site to assign to a user. 1) We type in the site we want to search and click go. 2) When we do we get an error that says" Sorry an error has occurred" Unknown Error Occurred while processing your request. 3) If i scroll to the site instead of clicking go it lets me pick the site 4) After hitting save and going back into check the Site is gone again. Also there is no department name to pick from but that could be a separate issue. The user is not able to see requests
Script fails with error: Incorrect Function
I am running a trial of Desktop Central. I need to test software deployment, both uninstall and install. I am trying to uninstall ActivePerl that is installed on my managed machine I have tested the following command by running it manually in the command line on my test machine MsiExec.exe /uninstall {B423C2A0-EAC6-4490-BC31-97F47813DEAA} /qn /norestart /log d:\ActivePerlUninstall.log However, when I go to Configurations > Custom Script > Computer and create a custom script as follows Name: Uninstall
Logon failure: the user has not been granted the requested logon type at this computer.
I am trying to configure a software repository on my Desktop Central server. I went to Admin -> Repository -> Software Repository Create Type: Create a network share Network Share: D:\DesktopCentral\SoftwareRepository Accessing the Share using Credential: checked Username: domain\username Password: password for the account I receive the following error even though the account has Read & Execute rights to the folder location on the Desktop Central server. Logon failure: the user has not been granted
Having MAJOR Issues With Patch Updates After Applying Latest Hotfix
Hello, Earlier this week I applied the latest hotfix for Desktop Central. I've noticed since doing so, the patch updates I have pushed out are not getting applied, even after multiple attempts. The KB article Configuration-application issues after Desktop Central hotfix suggests to right click on the application installed in the client, and select Apply Configurations. So far I have done this step on 5-6 clients and the patches still are not being applied. I should say when I click on All Systems>Highly
disable to delete the approvale
Dear Sir, Is there any option to disable the deleting the approval in the service catalog, And add new approval request for the technician.Means I dot want any tech to delete the and new approval request. PFA
Make Task Title match the Request Subject
Hello I wanted to see if the following is possible. Outside of actual service desk functions, my organization is also leveraging the features of this software to track other items. I'd like to find a way for the tasks automated via the workflows and field and form rules to have the Task Title changed to match the Subject of the Request. For my use case, I am always the requester. I will enter a request that will often need the attention of several managers. We have 3 different Request categories,
Visio 2010 Add-in
Can anybody advise if the Visio add-in is available for Visio 2010 please? I would like to export my Layer-2 maps.
Announcements
ServiceDesk announcements is a great place for people to keep up to date with the latest information presented by the IT team. Is there any talk about setting up a "subscribe" button so that people can subscribe to announcements rather than having to go to the helpdesk site to view announcements.
Custom report of tasks witk costs
Hi team, I need a query where display me the following fields: Task ID Owner Time taken to resolve Other charge Start time End time Description Total Time Taken I need this report to Requests, Changes, Problems, Projects and tasks. SDP have version 9.2 build 9229 in PGSQL.
Self Service Portal Software Updates
Hello, I've been looking into using the self service portal for software updates. I've installed some software via the self service portal onto a test device. I have then updated that software deployment package to the latest version. Then when I refresh the portal on my test device I expect to see the "reinstall" button change to an "Update" button as the software package has been updated to the latest version, however this is not the case, as it still shows "ReInstall". Is there currently a way
Reports tab no longer loads
For some reason our reports tab just seems to not load anything. As a note i did turn off the advanced analytics configuration and now i am also unable to access that setup page as well.
How to delete service field
Please tell me to process delete service field.
Web Service is Down Alert
Hello, For 2 days now on one of my servers it keeps saying that the web service is down on the machine but I think it's a false positive. I can ping and reach the machine just fine.The color of the alert is purple (web port 80). Is there a way I can make the server go back to green status? Please advice on what I can do in this regard and let me know if I need to provide additional information that can help resolve this issue. Thanks.
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