Change Approval notification
We'd like to be able to show who actually approved a Change Request. In our environment we have 3 people review and approve a technical change (CAB) separately. When the 'approved' email is received it shows a) the change is approved (when it has only been approved by one person) and b) only the comments (not whom they were from). This seems like a quick feature add to include the Approver field in the notification template. SD 9217 Enterprise MS SQL ------------------------- Canada
Multiple Assets
Hello, I have a script that is collecting information and submitting automated email requests. Sometimes these emails will have multiple assets that i need to get into a ticket. How can i get multiple assets to be parsed via email commands? I am using Service Manager 9.2 Build 9207 I tried to add a separate command for each asset, but only the second asset updated @@ASSET=05015@@ @@ASSET=05007@@ I tried putting in multiple assets separated by a comma, but only the first asset updated. @@ASSET=05015,
Can't get reports about custom fields
Hello, I have a problem to get reports about custom fields I have created under a specific service category. The report says that the fields are empty, but they aren't. When I create the same custom fields under the "Common fields" category everything works fine. Is that a bug? (We use the latest version of SDP.) Thanks for your help!
Bulk User Creation is poor at detecting empty rows or columns
I have HR users who submit CSV files for bulk user creation. More than 50% of the time, ADManager gives a verification error on a row or column that is blank. Also, the csv sometimes will not even upload because it claims "Empty Header Data" on a column that is blank. I think ADManager should be better at detecting blank rows and columns and automatically excluding them. Thanks, Daniel L.
Can not create ticket for each BU in Support center
hi
9231 Upgrade - Interface Query
Hi, We've just upgraded to a later version and when requesters and technicians (Not SDAdmin) logon their view in Chrome, Firefox etc. is a bit strange as they get a New Issue instead of an icon, and it is confusing and messy......and I was wondering what might cause this ? Note: This seems to occur when incident and service components are kept separate. "Combine incident and service templates listing for the service" is No. If you combine them it seems fine. Has anyone had the same issue or a solution
Integration with Citrix Xenapp
Is it possible to have the GINA hook on the Citrix Xenapp login screen so that users logging in from ouside the office can unlock/reset their passwords as well? Thanks
ADSelfService Plus vs Ldap over ssl
Hi everyone I have an ADSSP product version 5318 in production. When a user try to change his Windows password through the ADSSP portal it doesn't work. it display a green message that "the changing password was successful" but nothing happened on my DCs, the new password is not stored in the AD and the attributes like PwdLastSet not changed. for security reasons, we cannot enable WinRM service on our DCs. We should go with Ldap over SSL as recommanded also by ADSSP support. Our Windows Certificates
Local AD Cached password
I need some help configuring local cached password update via VPN (GINA/CP). We have a mixture of users using cisco, windows and Fortigate VPN clients on their machines. What are the parameters for each client? Are you limited to configuring only one? (The location information disappears from the other two when you save one.) What PORT number are you supposed to enter 10000? Is there a default location for all windows clients? We have a mix of Windows 10 & 7 & XP. I can update the password using
HTTP 401 Error on login page.
Not sure what's causing this, but it started yesterday morning, for no apparent reason. The Admin login page still works, and if I turn off SSO and hiding the admin login, it works fine. Except that I really need SSO for this solution to be worth anything to my organization. Any suggestions?
Overwrite ADSelfService reports instead of creating new folder for storage
Hi The way the ADSelfService scheduled reports currently work make them impossible to link to. We run a daily report on soon-to-expire passwords and it would be very useful to write them to the same location with the same filename every day. We could then have a nice simple script to copy it over to another location for use on our intranet. As it stands with a new folder for each day, and then a folder, the name of which includes the time the report was run, for each report type, linking to or copying
How can I remove junk Metro apps?
When I manually build a machine I run a script while logged on as the local administrator that removes many of the extra Windows metro crap. I would like to accomplish the same thing using DC-MSP but have not yet figured out how to make it work. I'm open to solutions that don't include my script but work with DC-MSP and wondering how others accomplish the same thing. Here's what I normally run... CD %SystemRoot%\system32\WindowsPowerShell\v1.0\ powershell.exe "Set-ExecutionPolicy Unrestricted -Force"
Auditig of process creation and termination
ADAudit Plus Process tracking report is not working. Auditing of Process is enabled in the domain and able to see events 4688 and 4689 in the server event log. But nothing showing up in AD AuditPlus process tracking report. Please advise.
Missing patches from Desktop Central
A colleague has somehow disabled Java updates from being displayed but I can't for the life of me figure out how enable them so I can approve or decline them again. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Comment remplacé mon certificat SSL wildcard après expiration?
Bonjour, Avez vous une procedure pour remplacer le certificat SSL dans TOMCAT ? J'utilisai le wildcard de ma compagnie mais il a expiré, j'ai voulu le remplacé par le nouveau mais l'application ne fonctionne plus depuis. Merci d'avance pour votre aide Etienne MICHEL Administrateur systèmes Quebecor
URL to search in Solutions
Hi I am doing a function for a customer where I would like to be able to build up a URL for a search in Solutions. If I am searching for e.g. "ServerX failure" in Solutions. I would like to do the same search doing something like this with a URL: mydomain.com/SolutionSearch.do?searchfor="ServerX failure" Is this possible? Regards, Calle
Reports
Hello, Do you have a query that I can run a report to export all open and on hold ticket and include all the conversation emails as well as attachments?
App Distribution
I have completed the steps in regards to the IOS App Management link for app distribution without a Apple ID. But I'm still being told by the event log that my app distribution command is not executing because it needs a Apple ID. https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html I have exclusively set the token to install apps with out a Apple ID. But I' am still getting the execution failed status as seen in the first picture. I have also confirmed
District Managers and their sites of responsibility
I work for a company that has District Managers that are in charge of multiple locations (sites) that they wish to be able to view any or all open tickets for their locations of responsibility. Is there any way to do that in ME ServiceDesk +? They are not technicians so I am not going to allocate them licenses so that they can do that like a tech would.
Use urls (subdomains) to point to either Servicdesk or Desktop Central on same server
Hi First of all, this might be a basic question and I am very unsure about the terminology to use regarding this. I currently have Servicedesk MSP installed and running on a windows 2012 server which I connect to using a URL servicedesk.mydomain.com on port 80 This works excellent. I am now going to install Desktop Central MSP on the same server running on a different port, say 8080. (I know that you may use Servicedesk MSP integrated with Desktop Central but this is not what I want to do right now.)
Juniper Devices
Has anyone tried to create Juniper device templates for the recent stuff? Daren
Field and form Rules
Hi, I want to create a field and form rule that will clear a user defined pick list field when the category field is changed on the request template. I've created the rule but not sure on the script itself. So the rule: On Field Change Rule Name: Clear Field Event : On field Change - 'Category' Conditions Null Actions Execute script The Picklist field I want to clear is UDF_CHAR3. Thanks
Form / Template DB Question
Hey All, When we make changes to an existing form / template or create new forms / templates is there a DB table those changes are stored in, and can it be exported and reimported? If yes, then what are the DB details we need to find this information? Jeff Day
Delete Warrant Expiry Date from Rest api
Hi, I wanna update or delete Asset's Warranty Expiry Date from rest api xml. But we couldn't achieve this. Is it available by using Rest api? if we send update parameter it needs value? But what kind of value should we send by api? Thx.
Cisco 3850 Series Switch Device Template
Hi, Someone please share the Cisco 3850 Series Switch Device Template. Thanks, Ramesh
Installing Free Trial and then Purchasing
Hi, Is it possible to install the free Trial and then after purchase upgrade the existing installation to the paid version , or would it require a reinstall and reconfig after purchase? Lewis
Setting time in Business Rule
I'm proposing for a start time and end time in business rule. Eg, having the ability to set an out of hours business rule so the business rule will only be activated during the set time.
What is supported in November 2016 - Patch Tuesday? status update
Hi Folks, Greetings from Technical Support Team. Since many customers are getting confused with this month's 'Roll-up' patches and the release process (November 2016). Here is what the team has done for a better understanding. A security-only quality update Bulletin ID Released Updates (KB) MS16-130 * 3197867,3197873 MS16-131 3197867,3197873 MS16-132 3197867,3197873,3197876 MS16-134 3197867,3197873,3197876 MS16-135 3197867,3197873,3197876 MS16-137 3197867,3197873,3197876 MS16-139 3197867 MS16-142
How to get the Free MIB Browser
Everything I try to do to download the MIB Browser fails It first required me to logon with an account ......I did that Now every time I try to download it redirects me to the tool blog so I try to download it from there and I the same thing happens
OpManager agent
Hello i've some Linux servers that for security reasons are unreachable, i would like to know if exist an agent for linux that send information to opmanager (like CPU , MEM , Disk Space) Regards Franco
Custom Script to clear/delete data Telephone attribute for expiring/disabled account
Hi Support, Please I need your help in creating custom script to clear/delete data Telephone attribute for expiring/disabled account. Appreciate your support. Regards, Ryan
Unknown Error. Code : -2145124329
We a running Build No:92093 and we are often getting a error when trying to install patches of Unknown Error. Code : -2145124329 Rebooting doesn't fix it. Syncing the Vulnerability DB hasn't helped it. What's the next step?
backUpData.bat
Hey All, We are running 9226 and looking to use the backupdata.bat, however what is included in this .bat file? Does it include images from requests? An outline of what is included in the backupdata.bat file. Thanks! Jeff Day
MSI Software Deployment
When i launch my MSI standalone, the package does its thing and then exits (0) When i launch my MSI via Software Deployment, using MSI, Desktop Central executes it and reports back a status successful before the package actually finishes. My question is, how does desktop central execute the packages and why doesnt it wait for the package to end before reporting a status back to the main server ?
SDP closed request performance trend report on Zoho Reports
Has anyone been successful at creating a TREND report in Zoho Reports to display trend reports for closed request within a time period? The Trend reports I have been able to setup are not true reflection of the of the trend. They calculate percentages on the value DISPLAYED on the report and not on the total request count. Support has been unable to provide a solution to this. Has anyone else had any luck with this?
Netflow Analyzer v.12
Hello, I've install Netflow Analyzer , configure the devices to send netflow data. and: 1. I see that flows are received by analyzer. 2. I see the amount of traffic but, i don't see any details such as conversation, etc.
URL Monitoring Service Down when Website is Ok
Regards, I have a website monitoring and I'm receiving alarms indicating that the URL Service is down (reason: host is unreachable), but when entering the URL in a browser I can connect to website. I appreciate you cooperation to fix it. Best regards, Johan Mateus
Tickets being assigned to technicians who have been excluded ?????
HI guys, Can anyone explain why this might be happening? Thanks
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. Hope you all know that O365 Manager Plus now comes integrated with AD360. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete.
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
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