Office 365 survey: Take this quick survey to help us help you
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Availability Chart: Locked Date row
Feature request to enable a locked date row when scrolling through the list of Technicians.
ToolTip Requirements
Hello, is there a way to define the tooltip (see appendix) itself or expand with additional content. KubiM
Assets Deployed Last Month
I am looking for a query that will display all assets deployed last month. The current one I have seems to be broken. I get the following error java.sql.SQLException: Invalid column name 'Barcode'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.MSCursorResultSet.processOutput(MSCursorResultSet.java:933)
Unable to close tasks. Parent tasks status field is locked to OPEN.
Error message when trying to close task: Cannot complete child task while parent task is still not completed. We've tried to close the parent task and the field is locked. We are new to SDP so I am not ruling out user error here, but I'd like to close off these tasks regardless. The change is at the Close stage and there are some implementation parent tasks that are open & unassigned.
problem with Reply
Hello, we are experience problem when technician or requester using reply button in incident. Like, user press reply button in incident and then reply window shows, user inputs his reply and presses send, SD show incident window but with no reply added. It happens randomly. What help is to go backward and press Send again, sometime it took couple of times. Any resolution on that?
Requiring attachments be attached before submitting form
Is there a script that can be executed on form submit requiring the user to attach a document before submitting the form? Thank you!
ManageEngine AD360 - Build 4106 Released
Hello Everybody! We are happy to announce the integration of AD360 with O365 Manager Plus in the latest release of AD360 – build 4106. Feature O365 Manager Plus integration: Now you can integrate O365 Manager Plus with AD360 and get access to exhaustive reports on Exchange Online, Azure AD, Skype for Business, and other critical services of Office 365. Issue Fixed Some minor issues have been fixed. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 service
Assets field population
Is there a way to stop the associated assets going in automatically, for Requesters? We have many requests which is associated to assets that shouldn't be.
Tabs/buttons blacking out
Hello, I have been have an issue where the buttons/tabs in SD keep going black. I have tried many different solutions, such as adding the site to compatibility view, checking addons, clearing cache, updating servicedesk, updating video drivers; all with no luck. The solution that manageengine support has already suggested is to upgrade servicedesk, as this fixes a bug with SHA 2, but I don't understand why this wouild be happening on only 2 specific machines. If you have had this issue, or know
Custom Script TroubleShooting
Need help in executing custom python script. I am updating a request and changing the site based on support group. I don't see anything being run. Can't find error. How can I verify that python custom script ran? Find if it errored out # This python script is used to change the Site value on a request o import sys import json import datetime # File containing request details will be stored as json object and the file path will be passed as argument to the script replacing the $COMPLETE_JSON_FILE
Automatic change status from Open to Resolve after reply from technician
How can I make it ?
Comando Email
Alguien puede ayudarme? Estoy utilizando la opción de comando de correo electrónico con muy buenos resultados, lo único que no he podido y no se si sea posible es llenar el campo Departamento para el solicitante les copio un ejemplo @@REQUESTER=Jose David Gonzalez Chaires@@ @@REQUESTEREMAIL=correo@empresa.com@@ @@GROUP=Mesa de Servicio@@ @@TECHNICIAN=Juan Gamez@@ @@CATEGORY=Aplicaciones Propias@@ @@SUBCATEGORY=Originacion@@ @@ITEM=Error en Captura@@ @@Empresa=[Fabrica]@@ @@No. de Solicitud=92929277@@
How to add PO to this report
Hello, I have a report but I would like to insert the PO number in on the second column. Would anyone be able to help? SELECT productType.COMPONENTTYPENAME "Product Type",res.RESOURCENAME,resources.SERIALNO "Serial Number",longtodate(res.ACQUISITIONDATE) "Acquisition Date",longtodate(ResourceStateHistory.STARTTIME) "Changed Date",aaa.FIRST_NAME "Changed By",rstate.DISPLAYSTATE "Previous State",ResourceState.DISPLAYSTATE "Current State",AaaUser.FIRST_NAME "Assigned User",DepartmentDefinition.DEPTNAME
Event ID 10028 Error DCOM on server
Hi, the server hosting service desk plus eventually register the error id 10028: "DCOM no pudo comunicarse con el equipo 192.168.X.X usando ninguno de los protocolos configurados; solicitado por PID bd0 (C:\ManageEngine\ServiceDesk\jre\bin\java.exe)." Yesterday has registered 74 events from 74 devices (computers and another devices, like access point, firewall, printers...) and we dont understand this behavior. NO unplugged any device at that time ;) Another days can register 0 to N.
address field in incident
The incident includes the site if selected, is there a way for the incident to include the address associated with that site?
Advanced Analytics
error massage FAILURE :Could not update the configuration settings as an exception in connecting Zoho Reports, Please check the Zoho E-mail ID, Zoho AT Key and proxy details. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
How to verify if a record exists
Dear team, Just wanted to create a custom report. Let say I have 5 records supposed already logged: 101, 102, 103, 104, 105 And I want to know if they are still in the database (of course this is just an example because I have hundreds of records that I need to check) SELECT wo.workorderid, wo.title from workorder wo where wo.workorderid = 101 or wo.workorderid = 102 or wo.workorderid = 103 or wo.workorderid = 104 or wo.workorderid = 105 and I want to have something like below in return workorderid
Opmanager 11.6 vs 12.1 (info about opstor)
Hello i'm considering to install opmanager 12.1 and migrate all configuration (and license) from 11.6 to 12.1. I would like to know if 12.1 is "mature enough" to replace 11.6 or is better to continue using 11.6. Is opstor pglugin still avaiable ? i've a lot of stoages to monitor. Best Regards Franco
Telephone List on the User / Self Service Portal ?
Is it possible, for example like Spiceworks can, to create custom elements / widgets on the user / self service portal to publish a Telephone List ? For example add a widget that is a table, possibly in HTML, and populate this with a list of internal employees and their telephone numbers. Thanks.
SQL Server 2016 upgrade/db compatibility
Good day Our DBA's will be upgrading our DB servers to SQL 2016 but will be keeping our existing probe databases running in compatibility mode. Will this have any negative effect on the functionality of Opman? Regards, Mat
SQL 2016 upgrade/NetFlow db running in compatibility mode
Good day Our DBA's will be upgrading our DB servers to SQL 2016 but will be keeping our existing probe databases running in compatibility mode. Will this have any negative effect on the functionality of NetFlow? Regards, Mat
Project Management -Task Dependencies
Is it possible to create Task dependencies on Project Tasks that are not created within Milestones i.e. At the top level Task within a Project? Also, on a number of occasions now, tasks within different Milestones have had dependencies on each other, but there doesn't seem to be the functionality to create task dependencies outside the current Milestone. Is this indeed the case? Thanks
Facing issue in adding computers whose are part of workgroup
Hi Team, I am getting below error when I am trying to add computer from workgroup. The list of servers for this workgroup is not currently available Please refer the attached snap shots. Work group computer - windows server 2012 R2
Export / Import Credentials Library
Hi, We have changed the server of Servidesk plus. We need to export our credentials library and then import it into the new server. Is it possible to do this? Thank you.
Technician Auto Assign
Hello. We are interested in using the auto assign feature but only for one support group. Please can you advise if its possible to limit auto assign to one group? thanks in advance. James
Removing Technician Name after the Approval for any topic
Already technician left the company and still the ticket is assigning to the technician after the approval Need to remove this technician name from the approval list\ Thank you
resolution time escalation rule
Hi, Can i the feature of escalation rule set so that i can create one SLA and use rule set to escalate to the 2 different person instead of using 2 SLA.
I can´t make working Custom Trigger
Hello. I'm trying to make working a custom trigger. I want to save the id of the request into a mysql server when the request status change to Resolved. The script is in python (3.5.2) and this is my code, import pymysql.cursors import sys # Connect to the database connection = pymysql.connect(host='192.168.1.120', user='root', password='root', db='idsdb', cursorclass=pymysql.cursors.DictCursor)
Backup issue
HI Am having issue with the backup,Please found out the error. Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The system cannot find the path specified at java.io.WinNTFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(File.java:1006) at
Login issues?
Hello, Curious if anybody else is experiencing login issues with Desktop Central. I currently have a support case open but wanted to reach out to the community as well. The application and services are all running (successful agent communication etc) however; our login attempts are getting lost in the void. The page just churns as the authentication request dies in the background (both local and domain authentication.) This is not a new DC9 installation or setup, we've been running it for years now.
Back-up technician
Hi, I would like to request a change in SDP backup technician. Currently, the backup technician will only get assigned requests for technician on leave if the request DUE BY DATE falls within the time the technician is on leave. So, if a technician is on leave for 2 days and the request is not due until 3 days later, the request stays in the assigned technician's queue. I would like the option to configure backup technician to get applied on the CREATED DATE of the request. So, if a technician
Automation Policy - Cancelling Successive Task
As far as I am aware if an automation policy has a task set to perform an action in say 30 days there is no way to cancel it except via a work flow, please correct me if I am wrong. It would be very advantageous if ADmanager Plus could cancel the successive task via another automation policy and\or modification template. The process I was envisioning was a simple tick box to cancel the task. OK I admit it may not be that simple to implement. I work in a FE environment with 10,000 students who by
ServiceDesk hang on "Application Layer Started...." using Postgres
Hello, I'm working with a virtual machine in Azure Windows Server 2012 R2 64 bits. I installed Manage Engine Service Desk Plus (Enterprise edition) and latest and several versions with the same results. "Application Layer Started...." We are looking to replace our on-premise server with one in Azure. Any assistance in resolving this would be appreciated.
Support group removed...but not really
Hello, When we delete an unused support group, it is still selectable when you create a new request. I've removed the associated group of all technicians, but that didn't work. I can see the group listed in de QueueDefinition and Ci tables. Is the information fetched from these tables when you assign a group? Can you please clarify this mystery? Thanks in advance :-) We use build 9009.
Test email templates
Hi! I am in the proces of translating our automatic response emails from english to dutch. Now i want to test these in action. Do i need to create a new ticket myself to test these new translation or is there an easier way?
Не запускается
Добрый день, скачал с сайта последнюю версию программы ManageEngine_ServiceDesk_Plus_64bit.exe, установка прошла успешно, при запуске весит окно запуска сервиса и больше ничего не происходит. e-mail: zverev@bmp-spb.ru
Creating a technician with special rights?
Hi support, Is it possible to create a technician account that members of group A can assign tickets to and all members of group B can see and subsequently assign themselves any tickets that technician currently has? Thanks for any replies!
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