vCenter virtual Appliance ESXi 5.5 and 6.0 with OpManager 12.1
Hi, I've run into a bit of a block adding vCentre appliances to OpManager 12.1 - I can add the vCentre without issue but it does not automatically add the Esx hosts. If I then added the Esxi hosts manually an errors is given briefly that the discover is unable to connect to the vCentre web service and there appears to be no link back to the vCentre. Further (obviously related) I am unable to fetch any of the performance monitors for the Esxi hosts. We also have a Windows vCentre with Esxi 5.5
Fields being used for search - Requests
For requests, when I do a "SEARCH", what fields are included in that search? Is it a wildcard against those fields? I created an SR template with a field EMPLOYEE NAME and it's not showing in a search. I can find the SR using search in other ways. Just curious as to where I should expect to find data. Using build 9220 Thanks
How to reset Built-In HelpDesk Account Password
We can't login with the built-in helpdesk account. The password fails and\or is wrong. When I login with the built-in admin account (successfully), I can't find any where that I can change that helpdesk password. Online help only talks about how to change the password while logged into the account, which we can't get logged in with. There must be a way while logged in with the admin account to be able to change the other built-in accounts password.
Talk ITOM : Free training on OpManager | October
A free webinar that will help you get hands-on with the different modules of OpManager. Attend the webinar to optimize your network operations. Register to enroll in the webinar, scheduled for the 25th of October in two different time zones. We'll send you the link to join the sessions before the scheduled date. SESSION AT 10AM EST | 3PM BST Agenda: - Network Management Plan - Discovery and Classification - Monitoring Server and Network Performance - Automating
Daily Workload report
Looking for a workload report by time of day and week, for staffing purposes.
Contest: Share your IT scares to win big!
Hi there! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares and have a few laughs too. Do take up our survey and let us know what scares you the most about network security. We're
Mode field incorrectly set
Recently I amended our call templates, now every call that is raised by email gets a mode of 'voice mail' set, whereas it used to get 'e-mail' None of the templates has a mode set as default, although I did make some attempts to make it a mandatory field but changed my mind. Since then we have had this problem. Anyone got an idea what is happening here ?
Release Notes for ManageEngine MSP 9200
Does anyone have a link to the release notes for 9200. The usual README link only takes you to the main features page!
ManageEngine ServiceDesk Plus MSP Version - 9.2 (Build 9200) Available
Dear User(s) Greetings for the day. Thanks for your continued interest in ServiceDesk Plus MSP. We are delighted to announce our ServiceDesk Plus MSP 9.2 release. Existing users can upgrade their instance using the service pack (ppm)and try the new version. New user(s) / Evaluators can directly download and evaluate the application. What's new in ServiceDesk Plus MSP 9.2 (Build 9200) ? Refer here for details. Some of the highlights in this release : 1. Custom Triggers 2. Field and Form Rules 3. Barcode
Custom Trigger
I have a requirement to take a date field entered by a requester ("UDF_DATE6") and then basically copy that date information to the built in "DuebyTime" While this can sort of be done with field / form rules scripting it requires editing the ticket again since "DueBy Date" does not exist until the submission of the ticket Is there a way this through a custom trigger using powershell? so anytime the ticket is created this data could be copied from one field to the other?
Unable to update to 8504
Hi, I´m having issues with the latest patch 8504. We where on version 8402 so I first updated to 8500 without any issues. Then tried installing 8504, the update failed and the changes automatically reverted by the update-manager… but after that the mysql was unable to start. So I reverted the change and then applied 8500 once again. After that I found the download for 8503 and applied that patch successfully without any issues. To see if there where any difference updating from 8503 -> 8504 I tried
ADFS 2.x and 3.x Integration
I found a post about ADFS integration that was last updated in 2015 by support stating that they were working on integration and I would like to know if there has been any progress with integration of ADSelfService Plus with ADFS 2.x and/or 3.x? We are looking at customizing the ADFS pages but want to see if instructions already exist that I'm not finding. Some of the things I'm pulling from to figure-out the integration. https://msdn.microsoft.com/en-us/library/ee895357.aspx?f=255&MSPPError=-2147217396
ADSS App Mobile force user to use Code validation
Hello Team, Currently we're using ADSS with option send link access to unlock and reset, but this is not enable on app mobile. When we try to unlock/reset from ADSS app.Mobile that send a email with CodeValidation and not the link like webaccess. Any ideas? thks,
I can't see output of network scan
Hi guys; I work on SDP 9.2 and trying to scan windows asset in whole of network. I use AD admin user and in popup windows show me the correct number of windows assets sucsessful. and everything is OK. **** BUT when I return to Asset Tab, I have a few number of assets!!! You know, In scan prosses in popup windows, shows the 50 number of Assets but in Asset tab show me just 17 ! I check all of sub menu like "asset in use", "asset in store" or CMDB tab , but I can't find anymore I can't Use agent
Need help setting up ticket Queues / Buckets.
Hi All, HELP! We currently have the time to start setting up SDP for our users after two years of having SDP. Issue is we have 3 - 4 teams in IT In-house build application support In-house build application Admin In-house build application Training IT Helpdesk MIS Reporting Is there a way i can setup Queues or buckets where techs can pick up jobs? Thanks in advance for the great advice and tips.
Department master mail
Hi i'm here again for your help. I use 9.2 standard version of the program. I edited users and department. I gave each one user one specific department with a specific department master. I wanted to know if the master of a department can know by mail (by notification) when his user creates a new ticket or if the ticket can be sent by mail to the department master . Thank you for your answers.
SLA viloation
hi, we face an issue with service SLA , some time the user create a request and SDP assign the request to related group by default , the is when the requester submitted the request and the team check the request and related to other group the Tec team reassign the request to correct group and SLA keep send to old assign group ,knowing the request under different group . we need option to reassign the SLA based group or when request create wrong request and assign the request to group and then check
Adding Request Details to Emails Sent From SDP
Is there a way to have all emailed messages include everything that is under Request Details? Such as a $RequestDetails command? This would make it easier to automatically include all of that information in the emails to technicians/groups. I have several templates with different request details for each one.
Import users from Active Directory
I'm running into a problem with importing users from active directory. We have an OU with our accounting users, but we don't want to import every single person from accounting. Is it possible to select an OU but exclude specific people? We don't want to enter users name manually, because as new people are hired, they would have to be imported manually. I would like to see a function where you can select individuals in an OU and have the system remember who is NOT selected so that with a scheduled
PE Builder USB drive corrupt
When I use PE Builder to make a USB bootable drive for the OS Deployer Agent, it loads up DISM and Diskpart as part of its processes, and seems to successfully copy files, but the resulting drive is not formatted, it appears as RAW and is not bootable. This happened on two different machines, both with the Microsoft PE toolkits installed and working. Partitioning/formatting the disks before building the PE makes no difference. I am able to create .iso files using the same buolder with no problems.
Configuring the Pass Through Authentication in ServiceDesk plus MSP
Configuring Pass Through Authentication in ServiceDesk Plus MSP The following instructions will help you to configure Pass-Through Authentication under Admin – Active Directory. This feature is supported only for MSP Requesters and MSP Technicians. 1. Select the check box to activate single sign-on. Please choose the Domain name. You can enable Pass-through authentication for users from a particular Domain/AD forest. For authentication to happen for other domain users, the other domain should have
Problem to create service request after build Build 9229
Dear, I have applied service pack Build 9229 to Service desk then requesters can not create service from service catalog templates although they can create from incident template. After they filled the field and click to add request button just they can see red x icon at the top of the screen like below and their request can’t be created in the Service Desk. Urgent support is required. Kind Regards, Oğuz ERKUL IS Manager Tel. +90 262 318 40 40 Mob. +90 530 150 21 63 Fax. +90 262 318 40 35
MDM iOS devices timeout during automatic configuration
Everything looks good on the DEP side. It's showing that it is connected to the DesktopCentral server and the devices enrolled in DEP are showing up on the MDM DEP page. After I assign a user and the device status is updated to "Awaiting Device Activation" I turn on the device and it attempts automatic configuration but gives a timeout error. This process is all fairly new to me, any ideas on where it is failing and what I should check?
respond to a request. Mail Office365
Hi, I have set up an email account Office365. When we respond to a request we get an error. Exception while trying to send notification for Request ID : 184 Mail sending failed. Can you help me? Regards
MDM on android smartphone (not from Samsung)
Hello Is there the possibility to install the MDM app and have some features available on DC (like Exchange setup) on a smartphone that is not from Samsung? maybe Huawei? We saw that on the play store there are two app available: ManageEngine MDM and ManageEngine MDM for Samsung. The first one works on others android devices? Thanks Stefano
Remove Status Options from Tasks
I have a situation where there are several status types utilized for certain requests, but not needed for all e.g. Open, Closed, Approved for Development, In Process Some Requests wouldn't need "Approved for Development" I've used the "$CS.removeOptions("STATUS", ["Approved for Development"]); to remove that option on the actual request, and it works fine. What I'm seeking is a way to do the same for the statuses displayed in Tasks For tasks that I have set up to fire off in a specific request category,
Send Emails with High Priority Status?
We'd love it if we could have alert emails sent with "High Importance" status. We typically set our mobile devices to only notify us of "high importance" flagged emails, and some alert emails would fall into that category for us. Thanks.
Failed change/delete requests?
Hi there, i am looking for a Report which tells me when and whom tried to delete an Computer Account even when it failed... The Logging on the Domain Controller is configured properly but i cant find this in adaudit. Anyone an idea? Kind regards
Ad Audit File audit - EMC Unity support
EMC Unity is not listed on supported platform page. Does is use same auditing framework as EMC VNX ? Is Unity on your roadmap ?
Reference Custom Fields
I have a strong need for reference based custom fields. On many tickets that have some development type workflows we need to assign not only an overall technician, but also a QA, UAT, and developer roles. It is not practical to maintain a custom drop down list when I have hundreds of technicians and several thousand employees- any of which could be a UAT tester. I really require the ability to validate a custom field value against data in an existing table -- like requesters or technicians so we
Technician's not able to rate Service Desk tickets
We have have some technician's that get the error below when trying to rate closed requests. For some reason some technicians have no problems rating tickets while others get the error message. Build 9211 "User Does Not Have Sufficient Privilege"
Test/Dev Instance of MSP?
What is the stance on being able to stand up a separate Test/Dev instance of our licensed MSP Enterprise edition? Can we do that under our current license as long as it is strictly for test/dev? Thank you
Is it possible to exempt Automation tasks from the Notifications?
Currently when an automated task executes, it sends an email to the same group that receives notifications for all manual request executions. Is it possible to change this? Thanks, Daniel L.
Request to add features to the "Notification Rules"
Hello, The notification rules are a very important to an efficient workflow. Can y'all add some categories for Notification Rules such as "When Request is closed with an error" or some specific notification for when the Execute and Close actions are separated (anytime there is an error with one of the objects). Additionally, it would be very nice to be able to format the messages a lot more. They are difficult to read and don't contain the ability to format the emails very much. Thanks!
User monitoring
Hello Yesterday we used the link to AD in ops manager and it successfully brought through 'all' the users from AD. This has now been running a good 12 hours. When we go into ops manager, select a user, the details of the user are displayed but not a lot else, i.e. no bandwidth usage, sites accessed etc. How do we get this information to show in ops manager? A few of the machines that users log into are virtual ones that do show in ops manager but again when you select the user no information is shown.
Missing Task Tab
Hey All, I have a user that is missing the task tab in a request. Any help on this would be appreciated. She is a technician, and an sdadmin. Jeff Day
Possibility to tag devices when adding them
Hi, I'm wondering if it's possible to "tag" a switch with a custom variable? For instance, when we're adding network devices, we'd like to tag some of them as "Core" and some with "Access". Then, we'd like those with the "Core"-tag to do an interface discovery on, and detect operational status, bandwidth and errors. Using the CIDR/IP discovery, it gets applied to everything, and we do not want to get alarms when an access switch has issues. Thanks in advance. Best regards, Anton
Kiosk Mode
When i run kiosk Mode on the samsung galaxy tab e and charge it the screen gets black and if i unplug it everything works fine again. What can i do solve this problem?
cant change db to MSSLQ ServiceDesk Plus 9.2.2.9
After clear install of ServiceDesk Plus 9.2.2.9 i have problem with change db to MS SLQ. Installed on Windows 2012+MSSQL Express 2014 Log attached. Some text from log "javax.xml.transform.TransformerException: java.io.FileNotFoundException: C:\Mana geEngine\ServiceDesk\bin\..\server\default\conf\login-config.xml (Access is deni ed) at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.getOutpu tHandler(Unknown Source)"
Unable to start SD server
I've been trying to migrate my test ServiceDEsk to another PC and get this error when I am trying to start server via console: "Failed to start the server. Please refer logs for more details". Log files is in attachment
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