Adding Multiple Domain in seperate Forests
Hi, I have a question that i have asked to the Desktop Central live chat but till now i got no reply. Is it possible to add multiple domains that are in separate forests. These forests are in separate physical location and i would like to manage the domain from the desktop central. I manage to communicate to the domain controller by installing the agent via direct communication. But i would like to install the domain controller as a distribution server for the other agents within the LAN. Glenn
SQL Query to find all leased resources for a user
Hi There, Could you please give me an example of a SQL query to find all leased assets or resources for a particular user?
Modified departments not reflecting on reports
Hello We are in our 4th week with Service Desk Plus. Many requesters were auto generated and was not assigned to the correct department. We now have created the correct departments and assigned the requesters to them but this does not reflect on any new reports which still shows all requests on the same department. Is it possible to update it?
Servicedesk plus agent not detecting different versions of the same software?
Is there a way to configure the SDP agent to that it can recognize the different versions of a software? For instance, we have Adobe Acrobat DC Standard and Professional but SDP doesn't know the difference between the two. There is a significant cost difference between both software versions and this would help us reduced cost greatly. Currently running SDP 9.2 Build 9211 on MSSQL database.
Two website vulnerability questions
SDP MSP 9.0 Build 9009 After setting up HTTPS and installing my SSL certificate I want to ensure the site is protected from known vulnerabilities. I ran my CA's inspection tool and it tells me that I have two weaknesses, 1) RC4 Cipher Enabled - A cipher suite is enabled that is using the weak RC4 stream cipher and 2) BREACH Vulnerability - The server is vulnerable to the BREACH attack For the RC4 issue, I found your FAQ article ( http://kbase.servicedeskplusmsp.com/faq/admin-3/admin-general/general/how-do-i-disable-weak-and-anonymous-ciphers-from-being-used-in-https-connection.html
Business Rules do need seem to be working - customer mail disappearing
Hi, As above, we are not able to execute any business rules. I have a simple rule set up to apply when a request comes in with the word test in the subject. The rule should be applied to our only site, should deliver the request to a specific team member and raise the priority to high. None of this is working. I have set turn on cascade execution to on, and tried the override request function. Nothing works! Appreciate any thoughts!
Windows App for ServiceDesk Plus Released
Dear Users, We are happy to announce that the native Windows App for ServiceDesk Plus is now available. The app can be downloaded from, https://www.microsoft.com/en-us/store/apps/servicedesk-plus-it-help-desk-software-app/9nblggh4smjh Technicians can now access ServiceDesk Plus on the go using their Windows Mobile Phones with this App. So Create, Update and Resolve tickets anytime from anywhere. We believe, this App would help you 'Respond' and 'Resolve' tickets faster. The key features of
survey results - support rep divided by number of surveys
hi, is it possible to run a report on surveys based on support rep, but have the total divided by the number of completed surveys for that support rep?? at the moment we are unable to determine the results by using the report and instead need to look at the survey results themselves, surveys have two questions out of 10, so a top score of 20 per survey. the problem is that when looking at the report, the results could show like the below: person 1: 97 person 2: 22 person 3: 100 person 4: 19 this
Formatting of Excel Reports
Is it possible to change the format of the excel reports - font, background etc? We automate several reports via a schedule so it is not feasible to generate the report, format and then redistribute, we would ideally like to format the report within Service Desk.
Software installed report by user (not workstation)
I am looking for a software report that will show me a particular installed software by user (not workstation). Such as "Tell which users have Microsoft Office 2016 Professional installed"
After deleting technicians on SDP, still technician exists!!
Hi, So at work, i noticed that some deleted technicians are getting requests and they are also getting assigned by technician auto-assign. Does anyone know how to delete them totally from the system? My guess is it's somewhere in the database.
Notifications
Hi, It is possible to customize the notification, unless the system for more than 25 \ 50 \ 100 unassigned requests? This is really necessary for the coordination of requests. Thanks!
Add requests to technician calendar
I cannot seem to find how to add tickets to a technicians calendar? This is pretty basic for a manager to schedule tickets, but I cant seem to find out how to do that. Thanks for your help!
convert timespentonreq field in SQL
I am trying to create some custom reports from our SQL database and I am have a problem convert the timespentonreq field. I can convert to time, but it drops the first digit of hours if more than 100 hours. Any ideas or help?
Changed department for a number of requesters and want a report on the new department
Hi, We recently changed the department a number of requesters belonged to. We now want to run a report of what requests these users have submitted since the start of using Service Desk. The new department name is 'External Customer'. So what we need is something like 'select all requests where department is external customer' Thanks
Time difference
I love this tool. It's simple and quick and does the job. One question I have, though: I noticed that if a password expires at 7:30am, the notification adds 8.5 hours. Example: Expiry is 5/15/2015 at 7:31am Email Notification (using macro %DateTime%) says password will expire 5/15/2015 at 5:01pm. What might cause the 8.5 hour addition? Thanks! Whitney
Password Expiry Notification Macros
Hello, we are using ADSelfService for our global sites but we only want to use 1 server rather than deploy multiple instances of ADSelfService in various regions. The issue we have is that in North America we use the Date and Time format as YYYY-MM-DD and time with AM/PM. However, in Europe they use DD-MM-YYYY and military time. How can I accomplish this for our European users that need to be reminded. Is there a different macro? Thank you!
Importing users from AD
Hello, i'm using this file to import user from AD to ADSelfService Plus The problem is that two users stay with the mobile phone duplicated. I already delete them and import the file again and the problem persists Also if i change the email address field on Active directory these field is not updated on ADSelfService Plus Thank you
Default end user page
Hello, How can i reset the user logon page to the default settings?
Monthly/Yearly Query Report for Created Assets
Hi there, I would like a query report which shows all assets that have been created in a month, to be run and emailed on the first day of every month. If it is of no bother, could a yearly version also be created? Our HelpDesk build is 9119. Many thanks in advance.
GINA Deployment hangs
Hi There I am now frustrated the maximum! I am deploying the GINA APP from the server to the client machines. It hangs on "processing" and that's where it stays. If I check the software has successfully loaded on the machine but it does not update the server with "successfully installed". I have to stop the services, then start them again to then do another deployment. Please can you assist with what I am perhaps doing wrong?
Error in translated text. Possible to change?
Is it possible to change text in the interface myself or does this need to be done by the software developers? The reason I'm asking this, is because there's an error in the dutch translation on the unlock account page. If a user goes to the page https://<siteURL>/accounts/UnLock , the user is presented the screen below. The text should be 'Uw account ontgrendelen' and not what it shows now 'vergrendelen' (in dutch 'vergrendelen' means Lock and not unlock)
Service Catalogue Query
Hi, I´m running servicedesk plus version 9.2 build 9212, my database type is Postgres, when try running the query below i get an error, will be so kind helping me to get it right for my build and database type please SELECT serd.Name "Service Category", max(list.Templatename) "Template Name", max(qd.QUEUENAME) "Assigned Group", STUFF((SELECT ',' + tgm.QUEUENAME FROM TemplateToGroupMapping tgm WHERE list.TemplateID=tgm.TemplateID FOR XML PATH(''),TYPE).value('.','nvarchar(max)'), 1, 1, '')
Time Report
Hello! I am trying to build a report to pull the total resolution time for each ticket that is resolved for a given month. Unfortunately, when I try to pull the report, it gives me a new row for every work log entry, and not just one row per ticket. Any assistance or direction would be helpful. Thank you, Leslie Dunn Supervisor, Enterprise Help Desk D&W Fine Pack
SDP wont start - we are trying to evaluate if we want this product...not a good start
we have installed with all defaults on Win Server 2012 R2 App hangs on application layer starting. we have tried everything from different ports, server names, db types as well as uninstalling to take defaults. nothing works.
Report to show breached SLA's
Morning all, im looking to build a report to show breached SLA's, which have been passed over to a different group after the SLA has been breached. Essentially we have a 2nd line which on occasion pass the incidents over to 3rd line, after the SLA has breached Any ideas? thanks Version : 9.2 Build 9209
Mail Fetching from Exchange 2013
Hello, We are having periodic issues with ServiceDesk stopping its mail fetching. This happens almost every day around the same time period. We've checked our servers during this time and other clients have not lost connectivity. Here is a snippet from the log: [00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ExportImportTask]|[INFO]|[20]|: Executing Export and Import task in thread : WorkerThread-Asset -0| [00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[20]|:
Report Request
Hi, I have been asked if a report can be produced that showed the number of conversations that a request has had. I have been through the reports and I am not able to see if there is an area that you can include "Conversations" with in a report. Would I need to be looking at a script for this or a third party system like Tableau (currently what our company uses. Thanks in advance Cathy
Antivirus vendor report - How to?
Hi All! We have many different antivirus software installed in PCs. And we need report about it - how to ? DC has some caregory by Software, but category @Antivirus@ is absent :( Help me :) http://odarchuk.com
HDD Speed RPM Report - How to?
Hi All! I need HDD Speed (Revolutions Per Minute) Report for all my PCs - how to ?? http://odarchuk.com
Hide Solutions tab for Requesters - 40269
Hi, Some of our customers wants hide Solutions tab for Requester and make Solutions available only for Technicians. Feature to hide selected entries is not sufficient and demand some efforts to configure it.
change the subject in the Change module
hi, is there any option in the change module to modify the subject when the cab members take approval the subject not clear as attached file . and we need to change the subject . thank you
ADSelfService_Enroll.hta -message appears "Server unreachable , Right Now! ???
I wanted to update the ADSelfService_Enroll.hta file I have in group policy with the latest version (from the last patch I put on 11/20/2015)- I double clicked it to test it to see what my users will see and that message appears. The group policy version (7/20/2015) doesn't give any message - I'm not even sure it's working anymore. Any help? thank you, Jamie Brewer
ServiceDesk not start
Hi, the system not start. # sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/sistemas/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Select closest DC when making a change
As a global company with 40+ domain controllers spread across ~35 sites our field services personnel find that making a change to a user or computer account takes up to 20 minutes to be reflected locally. I'm assuming that is due to change taking place on the DC that is first in the list. The pushback from this group of locally based technicians along with other limitations we find in ME is forcing us to look at other products unless someone can tell us of a workaround. I'm not sure that this issue
Urgent issue with RabbitMQ monitoring
Hey guys We've had a recurring issue over the last 2 weeks where monitoring on our RabbitMQ monitors in AppManager drops off. Random queues fall away from threshold profiles, and this is causing us to miss issues in Rabbit. This first started two weeks ago when all the Rabbit data stopped pulling into AppManager (the monitors still appeared Healthy and Available, even though no queue or exchange data was pulling through) which I then fix by applying a patch you guys sent me. Link to patch: http://bonitas.zohocorp.com/customer_uploads/2016_10_4_15_28_48_patch_3312036.zip
Is it possible to ensure a request can only be re-assigned to another user and not none?
Hi all, As above. Thanks for any replies.
ADAudit+ Starting Service - AuthenticationService Failed
Dear Manageengine Team, We've installed ADAudit+ a while ago and it was working perfectly until today. Suddenly the services starts and stops a few seconds afterwards. What I see when I try to start the Service via startADAP.bat is the following: Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\svc.itm.daud>cd "c:\Program Files (x86)\ManageEngine\ADAudit Plus\bin" c:\Program Files (x86)\ManageEngine\ADAudit Plus\bin>startADAP.bat "c:\Program Files
Disabling USB wireless adapters / network adapters
Is it possible to disable USB wireless adapters and NIC's using DC?
Integration
Is it possible to integrate Log 360 with the third party analytics tool or transfer events to SIEM solution?
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