license count for SFlow and flexible netflow
We are planning to collect sflow from nexus 9K switch and flexible netflow from catalyst 3650 switch. We need to estimate the license count needed. Does the license count for nexus 9K equal the number of nexus 9K physical ports ? We are going to export flexible netflow from each layer2 port of catalyst 3650 switch. Does the license count for catalyst 3650 switch equal the number of layer2 ports ?
USB Block/Unblock Status
I pushed USB Block configurations to computers but no longer have the original configuration for it. Is there a way I can check the status of a computer's USB devices being blocked? Thank you,
Enable single sign on for techs
Hello, Can someone please point me to a guide to allow me to set our techs up for single sign on? I can see a few guides for setting up requesters but thats not what I need. I only want our techs to be able to log in via the client without having to input username and password. Thanks in advance
The problem with the home page. Alerts.
Hello. I have a strange problem in the new interface. I installed the trial version of the program Product Version 5.0.0 Build No 5000 I did the audit of two local domain. The user administrator on the home page, on the right side, an error warning in two domains. However, if you logged in as a different user, local or domain user with administrator privileges. Messages will not be displayed. If you switch to the old interface messages will be displayed. I have no idea how to solve this problem.
Use a Business Rule to select a Service Catalog template
I would like to use my Service Catalog template for Password Reset anytime an email comes in with Password Reset in the Subject or Description but Request Templates are not available as a selection in the Actions. Anyone else doing this or wanting to do something similar?
Knowledge Management - Solution - User not able to see a solution previously approved but with new version pending approval
Dears, Whenever we are updating a previously approved public solution, we realize that this solution stops being visible by the user, until it's approved again. The expected behavior should be that the user will still see the last approved version, until the new one is approved. There are several adverse impacts: - If a technician proposes changes without informing the knowledge manager, this solution will not be published to end users anymore - A knowledge manager can't have much time to assess
New Trap Processor
Hello i've a server that forward trap from 30 servers in this example are only two (SERVER1 and SERVER3) No Trap Parser defined for received trap: TrapOid : .1.1.1.1.1.1.1.1.1.1 Variable Bindings: sysUpTime.0: 0 hours, 22 minutes, 46 seconds. , snmpTrapOID.0: .1.1.1.1.1.1.1.1.1.1 , .1.1.1.1.1.1.1.1.1.1: rule=High System Swap Utilization, state=ACTIVE, severity=HIGH, host=SERVER1, service=APPLIANCE, alarmid=313-0920-0006, policy=SA custom Host Monitoring Policy, stat=SystemInfo/Swap Utilization, value=100%
No aparecen maquinas de vCenter 6 ; No machines appear vCenter 6
Hola, Tengo instalado OpManager 11.6 y al momento de agregar el vCenter no aparecen las VMs. Hello, I have installed OpManager 11.6 and when adding the vCenter VMs do not appear. Help, please.
Purchase Order Report
Is it possible to pull a report of Approved Purchased orders based on who approved them?
Comparision document for Firewall Analyzer Professional vs Premium edition
ManageEngine Firewall Analyzer Feature comparison between Premium and Professional editions Features Professional Edition Distributed / Premium Edition Bandwidth Monitoring ✓ ✓ Traffic Analysis ✓ ✓ Firewall Rules and URLs Analysis ✓ ✓ Attack and Virus Analysis ✓ ✓ VPN and Security Events Analysis ✓ ✓ Admin Reports for Compliance ✓ ✓ Ad-Hoc Reports and Scheduling ✓ ✓ Raw Log Search and Reporting ✓ ✓ Basic and Anomaly Alerting with Thresholds ✓ ✓ OpManager Integration ✓ ✓ Dashboard Customization ✓
Custom notification emails
Hi, Is it possible to make custom email notifications Admin > Helpdesk > Notification Rules? Our procurement specialist would like end users to be notified when the status changes on their Service request. I have a feeling that this isn't possible but I figured I'd ask anyway. Thanks.
Adding a computer
I have a computer that I cannot ad to DC. The error states "The specified network name is no longer available" I thought it might be an issue with the computer, so I completely reinstalled Windows, but I still cannot get this to install the agent. It shows up in my list of computers in AD, so I don't know what's going on Darren.
Associated Computers
What is Associated Computers in License management? You move computer there when license had been removed? What if you moved computer to Associated Computers section and need to move it back to Associate License Computer list? Are there reverse option? Please advise.
Manage Engin how to initial or clean data?
Hello, My Desktop Central has too much useless data. i can abandon all data so i would like to know whether it can inital or factory reset the Desktop Central. Thank you.
Need Query for WiFi MAC/ Could be wrong Inventory procedure
Hello We need to get WiFi Adapters MAC of all laptops in our network. I found there is no WiFi Adapter in Laptop Hardware if it not connected to AP. Same correct if WiFi connected - LAN Adapter removed from hardware We can see it in Inventory History - LAN removed when WiFi connected and versa Dmitry
How's to reset or clean useless data in desktop central 9 ?
Please help. (i just create too much testing data, then my boss want to clean it)
Certificate Chain not Valid
Hello, We are using desktopcentral (version 91113) with mdm integration (with the Forwarding Server version 90016). On the destkopcentral server we have a certificate signed by an internal CA (local only - not third party CA). This certificate is trusted by the domain. On the forwarding server we have a certificate trusted by Start-SSL, public side of MDM. Since beginning of december (build 910099 I suppose) we have an error showed in the desktop central server interface : Certificate Chain not Valid.
Patch Management not working 100%
Hello I discovered during a maintenance window that updates are not included in ServiceDesk Plus - MSP. Can somebody tell me if I have the wrong settings?? Patch management i ServiceDesk report 3 missing patches, not 32... I hope my settings are wrong...
OfficeUpdateError: Patch already installed
Hello, I have some systems complaining about "OfficeUpdateError: Patch already installed", if it is already installed, why it shows deployment failed? Can it just ignore it? Thanks, Zahid
Feedback
Hi, Is there an option to have feedback from users once a service/incident request is closed? If not can this be a feature added Thanks
Uninstall from software doesn't work
We're trying to uninstall Flash Player from the Inventory > Software > we select the radio dial next to Adobe Flash player we select uninstall we get the prompt with the uninstall switch select save and the uninstall just sits at uninstall initiated..no failure no success. What's up?
Enrollment
When users login in and go to enrollment to change settings. They put in there new number or new answers and click 'update', it goes to the "Successfully Update the Registration." screen and then it never takes them back to the main screen. Is there a way to put a timeout on that so it takes them back or add a button that says continue? That is confusing a lot of our users.
Thank you ManageEngine
Hello, I just want to say thank you to all the unseen people that make up the team at ManageEngine and in particular SDP. Although there are many issues and shortcomings in SDP is is always great to have a quick response on any issue, be it a feature request or a bug that needs fixing, no matter how silly or trivial. Thank you to you all. Keep up the good work. Regards,
Software metering
Hi, I made 3 Software Metering Rules on friday (11.04), but now (monday, 11.07) the the "Software Metering Summary" shows "No Software Metering Rules added yet" message. Software metering is Enabled. Regards Ferenc
Date and time formatting in SDPOndemand
Guys, Is it possible to do something about the way SDPOndemand handles and shows these dates. SEE screenshot below. In listviews of requests, some of these 'dates' are confusing, cumbersome and very long.... This is probably due to the way SDPOndemand handles these, as date and time seem integrated into each other as one field. Better would be to keep separate fields for dates and times. It is also questionable why some of the formats in the screenshot below, show the timezone difference, and others
Default configuration for conversations
Hello to all, is it possible in SDP to configure technician replies are private by default? Thanks in advance
Monitor CPU with 24Cores in SuUSE Linux
Since my Linux system have CPU with 24 cores how can i monitor all cores using opmanager version 11. Currently opmanager only show 1 CPU in my performance monitor page
Did you know: You can now notify end users, on-the-go, about password expiration with a push notification
How convenient would it be to notify your OWA and other remote users of their password expiration on their mobile devices? ADSelfService Plus helps you schedule push notifications, intimating users with mobile apps about their soon-to-expire passwords, on-the-go. Note: For this feature to work, users must have the ADSelfService Plus mobile app installed and opted for push notification. How to make it work? The admin has a simple task of setting up a notification scheduler for the users under his
Product name in use
Guys, A lot of my vendors are delivering services to me. Mostly these are consumables: installations and configurations, working hours, etc... I'm unable to create the same product name... I have a consumable "Installation and Configuration" for my vendor "Remmicom"... but i also have "Installation and Configuration" for various other vendors... Uniqueness should be set on the combination of Product Type - Product Name - AND vendor. Not only on Product Type and Vendor. I am intensifying my daily
Succeeded Patches are still showing as missing patches
Hi Team, I have created task to install patches. For this configuration status is showing as Succeeded but still those patches are showing under missing patches.
Get Requestor Passwords- Query Report
How do I get a list of requestors along with their passwords? I have imported the requestors from Active Directory. I would like a query report to show the details along with the passwords. Is this possible ?
ADAudit management page is inaccessible
I've created a ticket but the waiting seems to be taken forever (which makes me frustrated), and my server is still down, so I hope I can get some help here. Currently my ADAudit management site is not accessible for both HTTP and HTTPS. For HTTP, it keeps adding /home.do to the end of the url, and it says access is forbidden. For HTTPS, it displays like the page is not existing. Here is what happened: 1. Previously we used ADAudit http site with port 80 ok. We tried to config the page to use SSL:
Java Mem: You have configured 1024MB for OpManager. This is insufficient for your load. Please increase to 1524MB
Hi, How to override the below error from the OpManager Server where i have 12GB of memory on this server, Java Mem: You have configured 1024MB for OpManager. This is insufficient for your load. Please increse to 1524MB. Thanks, Ramesh
Error message on top of app manager window
I am seeing the following error message in a red/yellow across the top of the screen in App Manager "am.ams.ndaysToExpire.message"
Free Trial Account Validity & Data Security
Hi, I would like below queries; 1. Trial License is of 30 days, what will happen if the trial period will expire? Will be data vanished? 2. If I am using Trial License then after 30 days, couldn't I use free account with all the features I am currently availing? 3. What will happen to my data & information, I put on ServiceDesk? will it be secured? 4. Please, provide me list of limitations for free license account? 5. Will Free Trial Account available forever? If no, how can get my data? Quick response
Last login dates
Could you please tell me where I can find the last login dates from the accounts in AD? IS this availabel in a report form? Thanks Marjan
Repeated Tickets
Hi. We have a customer that is using SDP (Standard) and when someone create a ticket then the system seems to create another repeated request just 11 minutes later after the first ticket was created. Below is the screenshot. The tickets are not assigned so I guess that there is some timer for unassigned tickets and then the system repeat the message if the ticket was not assigned in some specific time. Appreciate your comments in order to verify if this is a known situation and how to avoid it?
Self Service Portal Widget
How can I create a simple list that exists on the portal that includes after hours of support personnel? I tried creating a simple HTML file with MS Word with the info needed and pointing my widget address to it - but it shows up blank. Does it have to be http or can it point to a local directory on the server, etc?
field #email to notify #
Hi.I did not find the setting. It should automatically fill in the field #email to notify # of user information service desk plus free
SSL MDM Certificate Chain not Valid
Got Certificate Chain not Valid. The path to a trusted Certificate Authority could not be verified from the certificates given. One of the intermediate certificates is missing. Configure certificate chain here. Here´ my httpd-ssl.conf # Server Certificate: # Point SSLCertificateFile at a PEM encoded certificate. If # the certificate is encrypted, then you will be prompted for a # pass phrase. Note that a kill -HUP will prompt again. Keep # in mind that if you have both an RSA and
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