Hi,

 

I would like to request a change in SDP backup technician.

 

Currently, the backup technician will only get assigned requests for technician on leave if the request DUE BY DATE falls within the time the technician is on leave. So, if a technician is on leave for 2 days and the request is not due until 3 days later, the request stays in the assigned technician's queue.

 

I would like the option to configure backup technician to get applied on the CREATED DATE of the request. So, if a technician is on leave the day the request gets created, the backup technician will get assigned the request right away and can start working on it.