9231 Upgrade - Interface Query
Hi,
We've just upgraded to a later version and when requesters and technicians (Not SDAdmin) logon their view in Chrome, Firefox etc. is a bit strange as they get a New Issue instead of an icon, and it is confusing and messy......and I was wondering what might cause this ?
Note: This seems to occur when incident and service components are kept separate.
"Combine incident and service templates listing for the service" is No. If you combine them it seems fine.
Has anyone had the same issue or a solution for this as we prefer our things separated and looks like the icon isn't being placed correctly, and replaced with text for non admins..
A
We've just upgraded to a later version and when requesters and technicians (Not SDAdmin) logon their view in Chrome, Firefox etc. is a bit strange as they get a New Issue instead of an icon, and it is confusing and messy......and I was wondering what might cause this ?
Note: This seems to occur when incident and service components are kept separate.
"Combine incident and service templates listing for the service" is No. If you combine them it seems fine.
Has anyone had the same issue or a solution for this as we prefer our things separated and looks like the icon isn't being placed correctly, and replaced with text for non admins..
A