Hello,
I have a script that is collecting information and submitting automated email requests. Sometimes these emails will have multiple assets that i need to get into a ticket. How can i get multiple assets to be parsed via email commands? I am using Service Manager 9.2 Build 9207
I tried to add a separate command for each asset, but only the second asset updated
- @@ASSET=05015@@
- @@ASSET=05007@@
I tried putting in multiple assets separated by a comma, but only the first asset updated.
I tried putting in multiple assets separated by a semi colon but that did work for any asset.
Any suggestions.