how to create a form with reminder features for all the loaned IT asset
I need some advise on how to create a form with reminder features for all the loaned IT asset. Thank you. Ethan
Remove domain/workgroup name from workstation name
Hello, We've noticed our offsite workstations, laptops etc., are creating new assets when they are scanned. For example: laptop1.our.domain is added to the system upon scanning when connected to our network laptop1.off.site is added to the system upon scanning when connected to an offsite network laptop1.our.domain and laptop1.off.site are the same asset with two asset profiles This is with the Windows agent, by the way. Is there a way to prevent this from happening? Thank you
Variables add http:// twice to our notification emails
We are experiencing a problem after upgrading to 9201 with our notifications. When the notification is sent it will add an extra http:// to the link and of course take you to a 404 not found. I have looked at several solutions which recommend removing the URL in the link and leaving it as just a variable but this still produces the same issue just with a complete link instead of hyper linked text. Has anyone come across this and know how to possibly fix it? Or is it something where I need support
My Nessus security scans says I need office patches but DC says my PC is up to date
I am doing security scans on my network PC's and servers and they are reporting that patches are not installed however desktop central says my PC is up to date and healthy. On my own PC I am seeing office updates needed in the scan but if I run a standard windows update that also says I am up to date Are there some updates that do not install automatically but are required for security? If so is there any way I can get those using desktop central? Thanks
Odd looking requester in Service Desk
I was scrolling through the Requesters list in Services Desk and came across an odd looking account. Its something that my team wouldn't have created, nor did any of us create it. The account name is cam-n0iorp9, I searched AD to see if it was imported from AD and it wasn't listed there. Is this an account that is generated by Service Desk, if so what is it in regards to?
License Status
Dear I want to know how can I see the license status of Services Deskplus
Change Module
Do you have any plans to allow requesters to submit a new change request.
CI tree
Hi I have a case, My organization has different sites all over Europe, so we would like to manage our asset based on sites. What we have now, when we scan the network, all workstation will be added to Workstation CI. Would it be possible to automatically add the workstation from a certain country in the Workstation child tree? Workstation > Germany England Spain etc.... For example, all German Computers with DE name should be added automatically in Workstation > Germany instead of Workstation
Wont Save any Settings in Admin area
Hi there hope you can help I have managed to get ServiceDesk Plus to load on my windows server and I have logged in and I am trying to go through the settings to set things up and I am trying to setup the email side incoming and outgoing but doesn't matter what I do as soon as I click on Save it just wipes everything I have typed in and leaves it all Blank I even went in to normal settings to change the Currency from USD to GBP and clicked save and then it comes up with this error "sdp.settings.filePathExists.error.msg"
Automation Using A Specific Template
Hi, Is there a way to leverage the business rules in automation to assign a template to a particular request received via a parsed email? IE. User sends a request to our integrated mailbox and with the Subject New User. The business rules can assign this properly, but it will always use the default template when creating the request. I have a specific new user template with dependent tasks that I would prefer the request auto generate with? Is this possible?
How setup authentication user by ADFS?
Product : ManageEngine ServiceDesk Plus 9.2 Build 9231 I'm follow as URL : https://www.manageengine.com/products/service-desk/ad-sso-integration.html and some step unclear. How enable Page Admin->SAML Setting Page on my Server?
Monitoring Linux and Red Hat servers using Opmanager MSP
Hi Does anyone out there have experience with monitoring Linux, Fedora, Red Hat or other flavours of Unix servers using Opmanager MSP. Is it just a case of turning on SNMP on the servers if this is an option. As you can see we are Windows server oriented and a customer would like us to monitor their Unix servers Thanks in anticipation of some ideas Jonathan
hiden tab solutions an tried solutions in request
Hi, Is it possible to hide the new tabs (red marked in screenshot) after the build 9235? Reason why is, because the solutions tabs does not give the required solutions. Thanks in advance Mark
Vendor assosiation
I am trying to delete some Vendors that are redundant and am getting "FAILURE :Vendor is being used by a module. Hence cannot delete it". How can I see what's associated with this Vendor so I can change the record(s)?
How to add Servers hosted on AWS...
Hi, How do we add the servers hosted on AWS? Does it have any specific requirement or its the same? Regards, Kumar Pasupuleti
Tickets that have been resolved or closed where there is not technician assigned
I have a report that identifies al tickets that have been resolved or closed where there is not technician assigned Where the Request status is “Closed”,”Completed”,”Resolved” technician is “none” I can see in the Request History that the ticket has been closed Request History Created by System on Jan 2, 2017 01:03 PM Operation : CREATE , Performed by : System Updated by System on Jan 2, 2017 01:36 PM First Response SLA violated Closed by Melanie Stevens on Jan 3, 2017 07:37 AM Operation : CLOSE
Name custom device template
Why I can't change the name of the custom device templates?
Best upgrade path from version 9.0 Build 9035
We are looking to upgrade from version 9.0 Build 9035 to the latest release. What does our upgrade path look like? So far I was able to find this path .. upgrade to 9049, then 9100, then 9121, then 9200, and finally 9240. Do we have to install all the intermediate step, 9049, 9100, 9121, 9200 and finally 9240? Or is there a quicker way to get to the latest (9240)? Thanks, John Ames
SCCM integration for Asset Management
I have found a few old posts in this forum which asked about SCCM integration with SDP for Asset Management (ie using the SCCM agent to gather asset data, rather than deploying the SDP AssetExplorer Agent). The response from Zoho/ManageEngine was that SCCM integration was not yet supported but that it was in the roadmap for future versions. As these posts are over a year old, I was wondering when we can expect this feature to appear. Thanks, Roy
Mail Fetching/ Merging does not work properly in some cases
Hi, we are running 9.2 Build 9235. From time to time we can see that fetching mail and merge it to existing one does not work, although correct key-phrase is available in the subject line. Could you give us some advise on this problem? Kind Regards, Arndt
Add commentary to Zoho Report Dashbord
Hi Team - We now utilize Zoho Reports to provide monthly readouts to our clients. However, what we normally do is generate the reports and then print screen them and place them into a power-point deck and add additional commentary. Is there a way to add commentary (free text) to the Dashboard or an individual graph? This way, we could use the Dashboard to present as its very interactive. We jsut need to be able to add our commentary. Thanks!
Powershell send-mail message adding extra characters to subject line
I am using a very simple script to send an email to Support Center to automate the creation of a request for a report. $MessageContent = " Assign To John Doe Test Test Test " $Subjectline = 'Test Subject ' Send-MailMessage -To "Support Center <support.center@manageengine.com>" ` -From "John Doe <john.doe@email.com>" ` -SmtpServer smtpserver@email.com ` -Subject $Subjectline ` -Body $MessageContent I have specified the $MessageContent to include CR's without using -BodyAsHTML since plain text will
Partial Backup -Exclude Configurations
Hello Team, In my company we've the enviroments PRODUCTION AND TEST, How can I make a backup only users (registered and not regi..) from my PRODUCTION enviroment ? We wanna use this backup for my Test enviroment and we dont want to lose the configurations on test. thanks!
Windows 10 RDP Switch User Error
Good Day, May Inquire the error An authentication error has occured (Code: 0x800706be) using RDP switching user in Windows 10 ADSelfService Plus Client version 4.3 What could be the possible resolution, Kindly Advise. Thank you very much.
Automatically Read SMS Code - Android
Hi I've updated the Android App to version 1.1.9 to allow the SMS verification code to be automatically read by the ADSelfService Plus App. However the code still needs to be entered manually or pasted into the app to work. Is this not working as it should? Thanks
ADManager Session Timeout
Hello, Is there any way to increase the time for a session to log a technician out in ADManager? It seems like it is doing it more frequently after we upgraded to 6.5.4. We would like to increase it to 10-15 minutes. Environment: Server 2012 R2, ADManager 6.5.4 Thanks, Cyrus
Cannot hide Organization Chart and Employee Search
Produkt Version 5.3 Build no: 5323 Admin -> Customize -> Logon Settings -> General -> "Customize User Logon Page" I want to hide Organization Chart and Employee Search because this should not be available Prior to a Login.. When I click "hide" I get the notification that I should go to "Configuration tag --> Employee Search" which is not present when I search for it. Can someone help me?
User Account Disable/Delete Automation
Hello, I'm looking to set up some automation around how our service desk is disabling, and subsequently deleting Active directory accounts. I have the disable/delete policies setup in terms of what I want to happen for both. I'm now looking at the options under the deprovisioning automation that is built in. My question is, when our service desk gets a termination report from HR and then disables the account through AD Manager, how do I configure the automation policy such that it will follow the
ADSSP on non-member server
Can ADSSP be installed on a non-domain member server as long as the appropriate firewall ports are open from that server to the domain controllers?
Ports to allow GINA/Mac installation through a firewall
Hello, I recently setup ADSS+ on a workgroup server in our DMZ, and closed all but the necessary ports between it and our DCs. Before we locked it down, it was closed to the Internet and wide open inside, including the user VLANs. Since the lockdown to be only accessible to/from the DCs, I am not able to push the GINA/Mac installation to the user VLANs. What port(s) do I need to open between the ADSS+ server and the user VLANs to allow this (and the updates) to run? I suspect 445 TCP/UDP, but
Site page responses
Good morning. We are running ADDS build 5322 (this has been seen in previous builds as well). Two issues, really: 1. When a registered user logs into the site, the status just keeps spinning. If you hit F5 after about 10 seconds, the page will refresh and present the user with their "My Info" page (address, phone, etc.). So the site is taking the credential, but not posting back the page which should be coming up. This occurs both internally and externally, both using the same proxy for access.
Exchange 2010/2013/2016 shared mailbox Feature Request
Hi there, we are adding alot of shared mailboxes and there are 2 things, which I would like to set in AD Manager Plus while creating shared mailboxes: 1. Set the mailbox settings so that sent items will also appear in the shared mailbox Sent Items folder (this need to be set, when the shared mailbox is set for automapping) This is an example of a powershell script, which will set this configuration for Exchange 2013/2016: Set-Mailbox "shared mailbox" -MessageCopyForSentAsEnabled $true -MessageCopyForSendOnBehalfEnabled
ADSelfService with Load Balancer and https
We are trying to setup ADSelfService on AWS. ADSelfService installed on EC2 instance and we put AWS ELB (Classic) in front of the instance. This ELB is only used to serve https from user to adss. However on login page we get problem where captcha image url is using http instead of https so browser does not load this image and give warning of mixed content. Are there any settings that we have to do for this kind of setup so all URL from ADSelfService is https? Thank you in advance.
Two-Factor Authentication for Unlock Process?
Hi everyone, Is it possible to force two-factor authentication for the unlock process? We definitely need this feature, but I can only find two-factor authentication for the enrollment process.
Employee Search Issue
Hi, I'm having employee search issue on my ADSelfService Plus deployment. Currently when I tried to do a search, the result is not displayed on the screen. The search results show that there is 3 records found but the records is not displayed.
Error when sending replys
The below message just started coming up this morning when trying to reply to tickets. I checked the email account and everything seems fine, I re-entered my password and get the success message, nothing over the weekend has changed. I am using Office 365 and it's been working like a champ till now. Anyone have an idea why all of a sudden without warning it would stop working?
Approval Option while creation of request by end user
Dear Support Team, Thanks a lot for previous support. Actually my manager is now looking something like If end user opening the request could it possible that user can have a approval tab or option on screen so that ticket directly goes to approval not to technician or admin? Once the request approved only than it goes to technician. As currently after the ticket is created sent for approval option is available to technician/Admin. I hope i am able to describe the issue. Looking forward to hear from
Add Job Title to Requesters Details in a Request Ticket
hello, Do you have the ability to add Job Title to the Requester Details fields?
jssecacerts for Exchange and other ME Products
We currently have a jssecacerts setup for Exchange for mail fetching and responses. We are also trying to integrate ADManager, and the steps to add that certificate are the same as the Exchange setup it seems. Will this interfere with the Exchange configuration that is currently configured in anyway if we proceed with these steps to generate a certificate for ADManager/SDP Integration? Download the .zip file from the link given below and extract it to "ManageEngine\ServiceDesk": For Linux: https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1af3b3o2010mg10kbj961mdt18sq1/lincertgeneration.zip
User/Technician record - bulk updates
Hi Is there anyway to do a bulk update of technician records via CSV import?
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