Dear Support Team,

Thanks a lot for previous support. Actually my manager is now looking something like If end user opening the request could it possible that user can have a approval tab or option on screen so that ticket directly goes to approval not to technician or admin? Once the request approved only than it goes to technician. As currently after the ticket is created sent for approval option is available to technician/Admin. I hope i am able to describe the issue.

Looking forward to hear from you at your earliest conveyance.

Regards

Shahnawaz