We currently have a jssecacerts setup for Exchange for mail fetching and responses.

We are also trying to integrate ADManager, and the steps to add that certificate are the same as the Exchange setup it seems.

Will this interfere with the Exchange configuration that is currently configured in anyway if we proceed with these steps to generate a certificate for ADManager/SDP Integration?

Download the .zip file from the link given below and extract it to "ManageEngine\ServiceDesk":

For Linux: https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1af3b3o2010mg10kbj961mdt18sq1/lincertgeneration.zip

For Windows: https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1af360niepdjr7j1flk1o323fa1/wincertgeneration.zip

Connect to the command prompt. Go to "ManageEngine\ServiceDesk" and run the batch file with following format:

For Linux:
C:>ManageEngine\ServiceDesk>gencert.sh servername:portnumber

For Windows:
C:>ManageEngine\ServiceDesk>gencert.bat servername:portnumber

On running the command, you will receive an exception PKIX and then it will ask you to enter a value. Provide value 1 which will generate a file named jssecacerts under "ManageEngine\ServiceDesk".

Copy the jssecacerts file under "ManageEngine\ServiceDesk\jre\lib\security" folder and then restart the ServiceDesk Plus application.