Automation Using A Specific Template
Hi,
Is there a way to leverage the business rules in automation to assign a template to a particular request received via a parsed email? IE. User sends a request to our integrated mailbox and with the Subject New User. The business rules can assign this properly, but it will always use the default template when creating the request. I have a specific new user template with dependent tasks that I would prefer the request auto generate with? Is this possible?
New to ADSelfService Plus?