Office 2016 Deployment Issues
Hi All, Looking for some thoughts / assistance on deploying Office 2016 from Desktop Central - having mixed results with some clients, most installs appear to work however presently a third appear not to reporting errors such as the following: The Desktop central log also reports the following: [ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] ########################################## INSTALLATION ################################################### [ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallGivenPackage
REST API: on creating request from template the description is not copied.
Hello, I have an issue. I've created incident template with pre-filled description field. Then I'm trying to to create new request using REST API. I do not specify the description in my api request. So, description value from template should be inserted. But it not. I have "No description" value in description field. It looks like rule from documentation is not working correct: If there is no value given for a field, and if there is a default value available in the Template for that field, then the
Survey URL Blocked
Hi Team, We have configured the Survey link however its getting blocked see the below error. "The link has been disabled to protect your security" Survey URL : <a href="http://MEM-P-TKT01:8080/sd/SurveyDetails.sd?surveyData=447a67a6048205f6637e1f36003e2813486f8c31" target="_blank">SurveyLink</a> We are trying from both OWA and outlook client its not working. Please assist. Thanks, Sachin
Displaying Information in Organizational Chart
Hi, I'm trying to display information for Employee Search in ADSeflService Plus. Is there a way to add columns aside from the ones already provided in the "available columns" option? For example, I'm trying to display the attribute "employeeID" column which is not available in the Display Columns selection. Kindly advise. Thanks, Herdyan
Schedule Backup Fails
Hi All, I am getting the following message from Desktop Central when trying to back up via a UNC. Insufficient Disk Space / Access Denied. Either you do not have sufficient disk space to perform the Backup operation or you do not have write access to the backup location. Available free space [ 0 MB ], required free Drive has 389 gig free. Permissions for everyone on the folder is set to full control read and write. Desktop Central gives you a message if access is denied when saving the back up
ServiceDesk Plus 9238 Released
Dear Users, SDP 9238 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9238: SD-65361, SD-65269: Issue with Desktop Central integration when the option 'Enable to access Desktop and MDM Plugin Functionality' is chosen and certificate error while running DC in https mode. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Request template and Submit form help
How do i create an execute script that on form submit routes to a specific technician based on a field value that is selected? I have selected the script that is $CS.mandateField(["TECHNICIAN"]); do I enter the technician's name within these brackets? I am notsure of what the script wold look like/say.
Agent Not updated after up-grade desktop Central on version 10
We upgraded our Desktop Central on version 10. After upgrading we are not able to communicate to our remote location machines, getting error as Agent version not compatible. we are unable to communicate or upgrade agent remotely. Kindly suggest to resolved this.
Automatically change asset state
Hi everyone, Is there any way that SD automatically changes assets' state? I need to change state from assets no scanned in last 45 days to "Expired". Thanks!
Restore Issue with Test Migration to a New Server
Currently running SCP on a OLD Windows 2003 server. Running 8014. Installed a Windows 2008 R2 on a new server. Installed SCP (Using One-Click) updated to 8014. Grabbed a backup (Full every night) and tried to do a restore to the new server. The Server name and IP address are Different? Dont know if that makes a Difference. This is what I get when I try and do a restore at a prompt (Run as Administrator) Thanks TomS
NetFlow v9.5: Scheduler not saving jobs
Greetings We are using an older version of NetFlow (v9.5) which is due to be upgraded however when attempted to configure a scheduled report, it is not saving the job configuration. After hitting 'Save' the screen refreshes to the same page and not able to save the job. We have another server of the same version which seem to work as expected. Any idea why the job is not saving?? Appreciate any input. thank you
Unable to set a manager when doing a Refine Result on a report.
I have created and scheduled a "Soon-to-expire User Account" report. But when I try to use the Manager Attribute as a filter on the report I'm not getting any list to select a name. I have created a custom Attribute called Resource Manager and here I'm able to write the Names that I want, but I also want to be able to select a Manager. When I click the small pen I only get a blue baner called "Set a manager" and nothing else. (And the box where the names are to be shown (Beside the small pen.) is
Branding for ADManager Plus
I'd like to request the ability to brand the user interface such that my company colors and logo can be used. I'm pushing this tool to our service desk for template based user account provisioning and deprovisioning and it would be nice to brand it much like what we have for ADSelfservice Plus. Thanks in advance.
problem with due by time
Hi all i have the following query, but when the query runs the due by times shows as 1482419785979 any ideas how i can convert this to the a format such as 12/01/2017 Thanks SELECT ti.FIRST_NAME AS "Technician", wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", ti.FIRST_NAME AS "Technician", pd.PRIORITYNAME AS "Priority", wo.DUEBYTIME AS "DueBy Time", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
Project ID linked to Request
I need to be able to generate a report where I can link Requests that have a Project Assigned and visa versa Project Report should include the following fields from the Project Module Project ID Request ID (of Associated request) Title Project Type Project Code Status Priority Owner Schedule Start Schedule End Actual End Projected End Estimated Hours Actual Hrs Estimate Cost Actual Cost Also, the Request Report would need to return the following and include the Project Information that is Associated
HTTP Status 503 - Servlet org.apache.jsp.Login_jsp is currently unavailable - Unable to log into system
Just updated to V 9200 and now we receive the following when we attempt to login HTTP Status 503 - Servlet org.apache.jsp.Login_jsp is currently unavailable ype Status report message Servlet org.apache.jsp.Login_jsp is currently unavailable description The requested service (Servlet org.apache.jsp.Login_jsp is currently unavailable) is not currently available. Apache Tomcat/7.0.26 Any work around?
Count of tickets resolved / closed by individual, and which group they were resolved
Morning, I'm looking to build a report whereby it does a count on the number of tickets resolved / closed by and individual, and also a count of which group they were in when they closed the tickets Thanks
Inventory Scan failure - Asset Scan Locked (or) WMI Connection Failed
https://www.manageengine.com/products/desktop-central/inventory_asset_scan_locked.html?dci&did=45-1224-2016-05-11-20-21-27-2695#access_denied? I have over 150 PCs with this error. WMI repository corrupted Corrupted WMI repository can cause this error, follow the steps mentioned below to re-build the WMI repository; Go to Start > Run > type rundll32 wbemupgd to upgrade the repository, (this will happen at the back end and no changes will be notified in the UI) Go to Run and type services.msc Select Windows
Trouble status on switch ports that are up and with traffic
Hi there, I have some switchs with ports in the state orange / Trouble (but not in alarms!) but are with traffic and up. On Interfaces: - Admin Status is Up - Oper Status is Down On "Configure Interfaces": - Manage is Checked - Status Poll is Not Checked (we don't want to know when some ports are up or down, they are desktop computers ports). Why is the state Trouble in those ports? (screenshot attached). ´ Thanks. Pedro.
SDP email command doesnt works after upgrade to 9231
Hello to all, we have experienced problems with email command. After upgrade to 9231, our automatic emails doesnt work. SDP removes @SDP@ from subject but ignores the automatic fields on description when is a user who sends it. For technicians works correctly. Thanks in advance.
Changes in Translations not visible for Requester?
Hi everyone, I've ran into the following issue: We have had a Dutch Translations of the text "New Incident" into "Nieuw Defekt". I've now changed it to "Nieuwe Ticket". As an administrator I can see the change on the page. As an technician I can see the change on the page. As a requester however, I'm not able tot see the change on the page (I still see the old value "Nieuw Defekt"). I've cleared the browser of cookies and other data, but it still occurs. Any idea why a requester doesn't see this
SD Plus and Desktop Central integration
In the past, I have used these two products. The integration seemed to be a separate but linked integration. For example, the inventory in SDP was not populated by Desktop Central. the built-in components of SDP inventory mgmt, were not fully integrated with Desktop central. (think asset, change, purchasing, etc). Has this improved to be a more "unified" solution when you own both products?
change username under domain, what will happen under SD?
I need to change an username under domain controller In SD is a technician, what I need to do to change it also there and keep all the history (old request assigned or created) updated with the new one? Thanks Stefano
SDP Asset Management: Storing Warranties & Support Documents
Hi Is there a function within ServiceDesk Plus (Assets) for storing asset related documents, such as warranties and support documents? Kind Regards Dennis
Automatic sending (to all email addresses) of specific new published document in Solutions
Hello, I would like to implement the following feature in our system: when a specific document has been created and published under the solution tab, an email with that document will be send automatically to all accounts. Is this at all possible, if yes, how can I configure this? Thank you in advance. Marjan
Oracle Database Monitors - SQL query used for the metric "Objects Approaching Max Extents"
Hello, I'm looking for the query that is used to get the datas for the metric called "Objects Approaching Max Extents". I'm using the build 12700. Do you know where I can find those? Thank you in advance
Sample complete ervicedesk
hi Dears Is there any test server that is completely implement ITIL with servicedesk plus? I want to see all of modules integrated to each other in the servicedesk plus. it can help us to know much more about standards and implementation of them. so Thanx
EventLog Analyzer OpenSSL Version..
Hi everyone I want know EventLog Analyzer OpenSSL Version and SHA (Secure Hash Algorithm), RSA(Rivest, Sharmir, Adleman).. Thanks...
Report on user fields
We have created additional fields under 'User - Additional Fields'. How would I access these fields to include them on a report? Thank you.
Barcode printer
Hi All, Can you help to find out the option for barcode printing from service desk plus.
Sending external email
Hi does anybody know why emails to external addresses send from service desk but do not get to the destination address.
Custom Trigger
i would like to know if there is a way to setup a custom trigger to send out an email reminder when a task status is set to waiting on user or even if a ticket status is set to waiting on user. this trigger would need to be ran daily so it would continually email the user until they respond to the ticket or complete the task that is assigned to them.
SNMP Issues
Hi All, I've recently setup/configured opmanager and am trying to retrieve Installed Software,Active processes, Device notes and anything else that relies on SNMP Trap. So I started the SNMP Trap service and also allowed it in the firewall on the local server. But am still unable to retrieve the information. The next steps I guess would be to trouble shoot SNMP and if it is sending/receiving useing a 3rd party tool. Does anyone have anything in mind? Or has anyone ran in to these issues? Cheers,
How to add syslog monitors to linux machines?
I know how to make syslog rules, if nedded, but when try to add a syslog monitor to a Linux machine i don't have those monitors available. Printscreen of the Monitor tab of a Linux client attached. Opmanager 12.
Re-Catagorize Servers to Virtual Device
When trying to change a device Catagory from Server to VirtualDevice getting a pop-up message saying it can't be changed to Virtual Device if not discovered as VirtualDevice. So we have to delete and re-add VMWare and HyperV servers as virtual devices? Is there no other way to do this? I have 33 Host servers. This would require I reset everything up for each one (Services monitored, Notification Profiles, etc...) Any insight or help would be great! :) Thanks, RobS
Any way to close all incents in a problem
Hello, If I'm including various incidents into a problem, can I close all the incidents if I close the Problem? Thank you.
Customisation for Ticket Appending via Email
Hi guys, is there anyway of customising the way SDP deals with the processing of the subject line to append to an existing ticket #. In version 8.2 you could simply type or forward an email and insert ##ticketnumber## and this would automatically process against the ticket with the # however it would appear that version 9.2 doesn't so this and only will append if you are replying directly to an email that SDP generates. (this is not good for if you want to assemble other information for the ticket
move to 64 bit java?
I have recently started helping with an existing sdp deployment 9.1 Build 9103. The install is on a 2008 Sp2 x64 server, but I notice its running 32 bit java (see below). Is it possible to swap in the 64 bit jre, and use the wrapper-64 file in place of the existing wrapper file? Is there any guidance on this process or documentation to make the switch? E:\ManageEngine\ServiceDesk\jre\bin>java -version java version "1.6.0_45" Java(TM) SE Runtime Environment (build 1.6.0_45-b06) Java HotSpot(TM)
Unmanaged device
Hi, I have a queston about unmanaged devices. If I add one device and set it as unmanaged it takes my license node?? I want to use connection lines on Bussiness View but my monitored devices connect with operator PE devices which I can't monitor but I need them only to draw connections, Thanks in advanced. Regards Santa
Issue upgrading agent to new build (90143)
I have already logged this with support and it's in progress, but I want to get this out here in case anyone else gets a similar issue. Due to a fix in a new build I needed, I was given build 90143 to install. This was an upgrade from 90132 and upgraded fine, as it always does. However, there seemed to be an issue automatically upgrading the agent as one hour after the new build was online only 74 PCs/Servers had updated the agent to the latest build. Normally on a new build within 1 hour over 1,000
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