11040 Build issues
After updating to Build 11040 (64 bit), there is no user information in Admin Settings-Technicians and Roles- Manage Technicians. All I get is a blank white page that never loads (in all browsers). I'm also having some users (not all) that are unable to log in using their domain AD accounts (although mine works). AD Authentication is Enabled and AD import is scheduled to happen daily. If I try to re-import users using the Import Users tool, it never completes the process. I have had a ticket open
Windows 10 Gina Not Working
Hello, We are installing the GINA manually on Windows 10 computers and the "Reset/Unlock" button never appears at the login screen. We are at loss for what may cause this. Thanks for any help!
Department shows as NONE - SDP updated to 9240
We have a problem when editing requesters details some will have departments field already assign some will not be blank when trying to either add or modify existing department the filed shows as non and when trying to select the list doesn't show we also tried associating to site and the list still doesn't populate.
Service Desk - Question - Columns Exported To Crystal Reports
Hello Experts, I'm new to Service Desk, so forgive me if I'm making an obvious mistake. I've pulled the Manage Engine Service Desk database and all of it's tables, columns etc into Crystal Reports report. [In case you don't know Crystal Reports is a piece of software for creating reports from virtually any data-source - in this case, Service Desk's database] Now, I've had a look at an image of Service Desk's Work Order schema from October 2010. (See image 1) Image 1: Inside the Work Order table;
Non-project administrator role cannot see milestone comments or history pages - appears blank
Hello, Trying to use Project module to manage lessor projects and have found that non-project administrators cannot see history pages and comments made for milestones. Even assigned role as project admins who are not project administrator to module can see them. Any suggestions or known issue here to be addressed? Thanks, john
Change Module
Has anyone recommendations on alternative approaches where the systems does not automate approval for a change to the change requester? We're trying to avoid sending "another" manual email.
Partially hidden description or conversation
Hello, Did anyone experience part of the request description or part of the request conversation being hidden? Sometimes we need to click on the following symbol to see the complete description or conversation: Unfortunately this symbol can be easily overlooked as it is appears at the very bottom of the description or conversation and not where the text has been hidden. It does not seem to be browser related, because we have it with Internet Explorer, Firefox and Chrome, even in private/incognito
Add Contents of Custom Field to Task Title
Part of our account creation process includes receiving an AUP form signed by the department manager requesting access for new users. With our old ticketing system my process was to manually paste the new employee's name onto all of the child tickets aka tasks. Is there a process that I can use to automatically have the contents of a field on the incident template, lets say "New Employee Name: Freddie Kruger" automatically be parsed into the Task Titles? The tasks would be listed like this, New User
unable to change zoho reports integraton settings in SDP
Hello , We are using service desk MSP and anaytics plus with integration. I want to change the setting the integration settings to ManageEngine Analytics Plus (On Premise) under SDP Advanced Analyse menu. But every settings field and items (Radio buttons) are gray and not active . it is not possible change any setting . We are getting the below messages (we are using Turkish ) "HATA :Geçersiz zoho reports kimlik bilgileri yapılandırması nedeniyle, Zoho Reportsa bağlanırken hata oluştuğunu üzülerek
Can someone give me a report query showing the project ID and project task id's
Project id Project Code Title Project Type Owner Priority Status Createdby Created date Schedule start Schedule end Actual start Actual end Projected On Site
SSO Setup - NTLM Redirect on logon
Hello, I'm trying to get the SSO to work properly but I can't seem to figure out why it is not. I've imported users, set up the domain PC for authentication, etc., but when I try to open the page pass-thru is not working. I receive a quick message the "NTLM Failed Redirecting to Login Page" at which point I can manually log into the system using my domain credentials without a problem. The sso.log shows that the netlogon bind is successful but there is an exception: description: [sso Embedded
can't delete tech group
I have a tech group that we don't use, try to delete it - get an error "can't delete group" why?
Automatic approval?
Hello guys, Is it possible so that when a requester logs a request it is automatically sent to a certain individual for approval. If not, is it possible to allow requesters to submit for approval instead of technicians? Kind Regards, Ryan Parker
Technician Help
Hi all, I have some very strange issues here I was wondering if someone could assist. I have two issues but they might be linked. The first issue is that I have 2 technicians that cant see some items in the Service Catalogue, everyone else can see them but these two technicians can't, I have tried rebooting the service and this hasn't made any difference. Both of these technicians have full admin rights to the service desk yet they can't see the missing items in the service catalogue. I have full
OpManager to ServiceDesk Integration/Connection errors
Hi I'm evaluating OpManager and ServiceDesk Plus MSP and trying to establish a integration. What I got for now: 1. OPM and SDP MSP are on the same Windows 2012 R2 server 2. All settings are default with default users and passwords. 3. I configured OPM with Email settings and it send emails. 4. I configure SDP MSP with SAME email settings as OPM and it receive messages, putting it into SDP requests 5. I configured SDPMSPConfig.xml with "My Org Inc"/Common Site/administrator 6. I configured OPM integration
service desk error and db repair?
hi all newbie here i have taken over servicedesk from a ex colleague and we have started to get this error we are running windows 2012 , sql 2008 is there a repair util for this? here is a screen shot of the error ? one other thing our java is running at 84% cpu and around 4gb ish.
How to change field SITE using Work_order field value?
Hi! I'm trying to set scenario on incident form. I want to fill up field SITE for all users from additional field. Additional field is a drop-down list, so I trying to recieve Value, not Text. It's look like that: var x=$CS.getValue("WorkOrder_Fields_UDF_CHAR4"); $CS.setValue("SITE", x ); Where I do wrong? Thanks!
Send alert
Hi, Is there any way to send alarm for users(requester/technician) for their request? if no, we have a messenger in our network that can receive messages with vbs. is there any way to run this script with sdp for send messages? i test custom trigger but not success! thanks!
Mandated Resource Fields Not Being Enforced
I am on 9.2 Build 9238 and I have several templates that have resource fields that are mandated. I have noticed these templates can be submitted regardless of whether the mandated resource fields are completed or not. Is this a currently known issue, is anyone else seeing this behavior?
Embed report in website
So I want to embed a dashboard in my website. I see the snippet, add it to the page and it shows for me. But it times out and shows a log in window. Is it possible to embed this in a webpage so that everyone can see it or do I need to have the webuser as a user of analytics? And how would I stop it from timing out if that is the case. Thanks David
dont see statistics of managed server on admin console server
Hello. I don't see statistics of managed server on admin console server at manageengine applications manager. when go to home tab on admin console server and click summary tab, see "Invalid password. Admin password for the Managed server localhost : 8443 might have changed. Please update the same in Admin Server. " message. also I don't see defined monitor groups on managed server in admin console server. why? please help me
Reports on the selfserviceportal
We have created some reports that we need to share with the requesters. Is there a option to do this via the selfserviceportal.?
Billable tick box - how to turn off?
Hi, Hopefully a simple question - I've searched everywhere but cannot find - how do I turn off the default tick box for 'Billable' within the Time Entry section? We have more jobs that are not billable, than billable, so it makes sense to turn this off in our case, so then the rep has to make a conscious effort to tick the box if is billable. Thanks and regards, Craig
Issue importing *.mpp files
We are currently on Build 9226 and cannot import MS Project files - "Error occurred while importing project". Any ideas why and where I can begin troubleshooting?
Email push formatting, or lack there of.
I just recently did an email push for enrollment. There were no HTML controls in the box so I formatted it as best I could in plain text, when it went out, it looked so bad most of my employees either ignored it or actually called me thinking we got hacked and that it was a virus. Can the emails be configured with HTML to look better and perhaps match our internal memo emails? I am sorry if it is obvious, but I am unable to find anything. Thank you, Jim
Error 35 - AdAudit
Hola, Estamos realizando la incorporación de File servers al AD Audit y nos está arrojando el Error código 35. Los FileServers se encuentran ubicados en otro segmento de red diferente donde se encunetra el servidor de AD Audit, con 2 Firewall de por medio. A pesar de que ya se realizaron las verificaciones de FW de acuerdo a la documentación, y desde la máquina se pueden ver las carpetas compartidas por el explorador de archivos, se genera el error mencionado. QUe verificaciones debemos realizar
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode.
Has anyone ever had this issue? We currently have a mailbox that is working in our production system but we would like to use a different approach to manage incidents and use a new e-mail account that was created. When ever I try to save the mail server settings for this mailbox, I get the following error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode. But if I use the POP protocol it works
Purchase request email replies
When using the option to send email to requester in the purchase request module, if the requester replies back, a new ticket is created. This is problematic and messy. Is this what is supposed to happen?
Enabling Conditional Exchange Access (CEA) with an Exchange 2007 Server
I am trying to set up CEA with an Exchange 2007 server. When trying to configure Basic Authentication, I cannot locate a "Powershell" entry under the Default Web Site. How do I enable basic authentication and configure CEA to work with Exchange 2007?
SSH API Not working after upgrade to build 8602
Hi, As the subject says, my ssh api is no longer working after upgrading to build 8602. I just get an error: Received disconnect from UNKNOWN: 2: Failed to read binary packet data! The proper functioning of the ssh API is critical to my operations and I need this fixed ASAP. I've already created a support request on Jan 5, 2017 at approximately 9:30 AST but have not heard anything from anyone yet. I am hoping someone in the forums has an idea as to what the problem may be and how to fix. EDIT: I
Fully Customizable Dashboard
I raised this topic before but not sure if there is any progress made yet. Could Desktop Central work toward providing fully customizable Dashboard? I would like to put some licensing usage chart (but not limited to) on Dashboard but since current build has limitation, I am unable to do this. Many thanks
Cloud - Android enrolment via DPC token does not work
When using the enrolment via dpc token method on a google pixel 7.1.1 the ManageEngine MDM app does not work correctly. I can progress up until the point where i i need to select either cloud or on-premise. If i select cloud the loading spinner briefly appears before disappearing with nothing else displayed, something is not loading correctly? I am not sure. However if i hit back and select on premise the form loads fine and i could enrol the device that way if i wanted too (although i do not). If
Remote Control
Hi guyz, i have this issue;During a remote session to an end user. I noted the remote session is slow. Is it due to the record of the session?or is it due to difference of vlans? Kindly assist Regards, Brian B.
Windows 10 updates - can we disable so only Desktop Central can pushes updates and restart the machine?
We have multiple windows 10 machines that are still 'updating' on their own and forcing machines to restart even with the Desktop Central Agent on the machine. Is there anyway to disable windows via the Desktop Central console or through group policy, if we have to, for machines to only receive updates from Desktop Central? Thanks Tom
Disable notification
When configuring software deployment with setting "Allow User to interact with the Installation/Uninstallation Window." following message is always displayed to user. Can this be prevented? We are using our own wrapper scripts to install software to computers that is displaying notifications to user and we dont want any extra popups.
Field and Form rules not working when "Applies to All Users" is selected
After building Field and Form Rules to be applied to all users, it only executes when the user is a Technician. I built a few Field and Form rules to change the Group to a specific group when a certain value in a dropdown list is selected. An employee in the Firm reported rules not working consistently. I have narrowed down the issue to requests submitted by users that are Requesters. The rules work just fine when the user is a Technician. I was reading the forum and it looks like users have had
Exculde users who's account has expired because of end of date
Hi, Is there possibility to add feature to exclude users who's account has expired because of end of date has been set? It can exclude disabled users but this would also be good feature. Br. Matti
Disconnect child contract from parent contract?
One of my contracts is incorrectly listed with a parent contract. I went into the parent and see the child, but can't see a way to remove it -- no checkbox or menu option. I went into the child and don't see a way to disconnect it from the parent. Can someone out there give me the "how to" steps to do this? I tried in Internet Explorer 11 and Chrome. ServiceDesk is version 9.2 build 9229. Thank you.
Send to external emails from servicedesk webinterface
Hi ServiceDesk Support, I get the following notification, when I reply to a ticket from the webinterface. The message appears only, when an external email address is in TO or CC field. If there are only internal email senders it works correct. Isn't it possible to send emails to external addresses from the dashboard? Regards, Tobias Nikola
ServiceDesk 9.2 - does not work after latest service pack installation
Hi guys, I have applied the latest service pack on my 9.2 build. The service starts ok but I cannot browse to the web interface. Any troubleshooting tips? Regards, Tom
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