Technician Help

Hi all,

I have some very strange issues here I was wondering if someone could assist.

I have two issues but they might be linked. The first issue is that I have 2 technicians that cant see some items in the Service Catalogue, everyone else can see them but these two technicians can't, I have tried rebooting the service and this hasn't made any difference. Both of these technicians have full admin rights to the service desk yet they can't see the missing items in the service catalogue. I have full admin rights also and I can see these, all requesters can see these missing items.

The second issue is I have another technician who can't see any tickets that have been logged to their support group. This user is in the support group where these tickets are and there are tickets in this group because I can see them in the group and other agents I have added to this group can also however this technician can't see the tickets in this group. I have put them back to a requesters and then made them a technician again however this hasn't changed anything.

Any help would be great, we are on the latest build which is 9.2 build 9240.

Many Thanks