Fields needs for Change Update via API
Currently, the change update API request requires the start and end time to be passed through. Is this by design, as they are required fields on the POST request, and are not changing as a part of the update request, or is this a bug? Thank you in advance for your assistance Mike
Did you know - How to apply a wildcard SSL certificate in ADSelfService Plus?
Gone are the days when you have to purchase a separate SSL certificate for each subdomain. With Wildcard SSL, you can secure your primary domain and all subdomains with just a single certificate. This week let me take you through the steps to apply a wildcard SSL certificate (PFX certificate) in ADSelfService Plus. Step 1: Enable SSL in ADSelfService Plus Log in to ADSelfService Plus with admin credentials. Navigate to Admin tab -> Product Settings -> Connection.[Refer Image] Select Enable SSL
ServiceDesk Plus 9241 Released
Dear Users, SDP 9241 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9241 SDF-38562 : Option to search POs using additional fields in global search. Issues Fixed in 9241 Work Stations SD-62547 : A site restricted technician can view other site's VM Hosts/VM Machines in their respective list views. SD-65306 : While importing assets/workstations through CSV, exception is thrown if the owner's login name
Drop email requests with no subject & inform sender
Hi Using a business rule I can auto close a request that arrives by email if hte subject line is blank (by the look of it), but the notification section of the business rule creation form only lets me choose from technicians. How do I notify the email sender if a business rule gets initiated when a request is submitted by email please? Many thanks
SLA Breaches: Report showing breaches against technician that breached and not technician that resolved the ticket
Hi all, I don't know if this has been answered by other in the forum or within the standard reporting, but I could not find it and thought to ask the questions. We are using SDPlus 9.2 Build 9238 and are trying to identify the correct report for measuring technicians KPIs. The problem we have is that when we run the standard reports to show SLA breached we see the following issue: Technician A opened the call. SLA breached while call was in this queue. Technician B then took over the call and resolved
Switches are not showing traffic
Installed OpManager trial and added 4 of our HP ProCurve switches via the Add Device option in the Inventory section. Switches added fine; ie OpManager was able to query the switches and get info about them. I can view the ports and all, but no traffic. If I click into each switch in OpManager, I can see that Flow Monitoring seems to be off (red circle with an 'x'), and assume this is the issue, but I cannot find where to enable this. sFlow is enabled on the switches and other software can see/read
Profile Alert notification issue
Hi, I have an issue to create a notification profile for a specific Event Number ( event number:4768 and it is about logon failure due to bad username). When configuring the notification profile I add as report "Logon Failure".I am able to see the concerned event number in the "Logon Failures" report but there is no alert generated. I tried with "All users Logon" instead of "Logon Failure" and I see the event number in reports and I receive alert notifications. Please tell me what is the problem
[KB] Drill down Mail Traffic Statistics with O365 Manager Plus.
Did you know that you could track the top malware and spam recipients in your organization which is a sign for malicious activities? O365 Manager Plus provides you the following reports which help you detect the top spam and malware recipients who need attention to ensure a secure working environment. Top Spam Recipients Report Top Malware Recipients Report Spam Traffic Summary The Spam Detections Report and Malware Detections Report gives you information on emails marked as spam and malware
Merge requests by same requester
It would be great if there was a filter option in the merge tool to show: Open request with same requester Pending requests with same requester All requests with same requester
Bulk Upload Servers using
Hey Guys; I am trying to configure servers (AIX) using the bulk upload. I have created a credential to be used by them in the Credential Manager, but how do I define this in the CSV file, as the CSV asks for a username/password.
Matrix report query change
Hi, I'm trying to put together a matrix report which gives dates along one axis and has requests grouped by first incident vs service request and then request status. The problem is that the field that dictates whether it's an incident or service request (the IS_CATALOG_TEMPLATE field in the database's WORKORDER table) doesn't seem to be in any of the drop-down lists. I would like to go in and edit the query behind the matrix report, but when you click on "show query" and then "open with query
Unknown Error - Error Code : d615daf0
Dears, AD manager is giving some errors when updating user information, including password resets. Picture below: Kind regards, JS
Import Cost Center and GL Codes
Is there any way to import values for Cost Center and GL Code from our accounting system if I can get this information in a flat file?
Free Windows Admin Tools - Remote Command Prompt not working
Hi, just installed the newest version of Free Windows Admin Tools on our "admin server". Added AD Domain cred and two Win10 Pro computers. We get all other information of the remote computer, BUT trying the "Remote Command Prompt" seems not to work "Please wait while conmecting to the Remote Command Prompt...." Anything else needed on the target computer? PSExec doesnot work well because of "Administrator" CMD (which is needed). Thanks in advance Raymond
Hide or Inactivate Contract Types?
How can you hide or inactivate old/unwanted contract types? Do not want to delete for Historical purposes, but don't want them to show anymore, so how can you remove as an option to select?
Disable auto-fill option in PMP web extension
Hi, I want be able to autocomplete the username and password of the web site accounts by pressing the blue icon of the web plugin and clicking on the relevant account from the resource tab or by choosing auto complete button in the PMP web extension.Currently the browser extension automatically fills the username/password in when you visit the site . Do i have an option to disable auto-fill option for all web site accounts or only for specific accounts?
A report generation for this login is already running
Hello, Recently, multiple technicians reported the following error when trying to run a custom SDP report: Sorry, unable to execute the report, as a report generation for this login is already running. The technicians did not cancel a previously running report. We already tried the following: - deleting the report folder of the affected technicians on the SDP application server (\ManageEngine\ServiceDesk\reports) - increasing the maximum total number of simultaneous report users from 15 to 20 (SDP
Using production database on a test server
Hello, I'm seeking advice on using a production database on a test server. The first thing I did was disabling mail fetching, but is there anything else I have to take care of before I start the test environment? In case mail fetching accidently gets enabled, how can I set SDP-MSP to re-route all mail messages to 1 default e-mail address? Do I have to anonymize all e-mail addresses of requesters? Kind regards, Kerim Berkeveld
Report of the Preventative Maintenance Tasks
I would like a report of the Preventative Maintenance tasks showing the task title (subject) and the schedule information. I am using SQL Server and running version 9.2 Build 9218
How to export tickets
Hello Team, We are planning to have a new setup of Manage engine service desk plus msp with latest version as the existing setup has some issues with Sites which was pulled from AD. Due to which we are not able to create business rules as we need . Hence we have decided to have a new set up in place and import the existing tickets back into the new setup. Let us know is there any other option to clean up the sites and create a new one. If not i would like to export the existing ticket database
MIb Browser Setup
HI, I already installed the opmanager mib browser to the primary server. After installing, i just run the ./StartOpManagerServer.sh. Now I am trying to connect fro a stand by server but i have no idea for the username and password that I need to use. Can someone help me what I need to do next?
Is there centralized credential manager in AppManager?
I have been demoing OpManager and AppManager. OpManager has a credential manager that allows to you define authentication parameters for SNMP and WMI in a central location and map those users to devices for monitoring. This eliminates the problem of needing to edit every device/monitor when an password changes or SNMP community info changes. Is there a similar facilitar in AppManager? From what I see in the online demo it appears that I need to enter credentials whenever I create a monitor or
Add Linux machine for VNC
Hi, We would like to add Linux machine to access GUI interface. We tried to add it manually but failed. Can anyone help me with step by step procedure. Regards, Russell
Inventory all computers for the local admins
Is there a way to query all domain computers for all the local admins and export in an csv or excel? Thanks Rezart
OpMan V12.200 Switch/Device Interface Bulk Removal
If someone is looking for a way to bulk remove interfaces from switches for ports they do not want to monitor you can go to the main page of the selected device - scroll down to interfaces - click the expand icon - then at the top left click the Status (this puts a check next to every interface on the page) - then uncheck the ports you do not want to delete - then at the bottom left is a very dim trashcan icon - click it and they are deleted. Thank you, Tony
Request: Embed videos in the solutions center
Hi all, Have read a few different topics regarding requests for an embed feature in the solutions centre, although it seems this has been in the road map for around 5 years now. Was this still something that is in progress?
Quick Actions for Requesters
How to enable "Quick Actions" for Requesters in SDP 9xxx ? In SDP 8xxx it is enable by default. http://odarchuk.com
Mobile App. SSL Certificate
I've sdp OnDemand on my android phone. it gives the below. tried to re-install the app. with no difference.
SDP OnDemand Outage?
Hi - several of our clients have recently reported issues with SDP OnDemand. I am guessing that there is currently an issue/outage? We are based in New Zealand. Note- they are also logging requests via the help desk.
After updates PMP won't start
Hi I've just upgraded PMP step by step from 6500 to 8604 on Windows Server 2012 R2. I am now unable to start the service. In Event Viewer I'm receiving the error: The Password Manager Pro service terminated with the following service-specific error: The system cannot open the file. I am unable to uninstall any of the updates as the option is greyed out. I assume the issue is with connecting to the database, but I am unable to find any DB related Windows services. If anyone has any suggestions, that
Server Not Responding
Receive the following error from multiple people across the country in our organization...Sorry, server not reachable. Please check your internet connection or try after some time
Requests View - Show More Items
Hi Guys, I was wondering if it were possible to implement the option to show more than 10 results at a time? Currently you don't know how many items there are until you click on the "... " icon and you are only able to see ten items. It would be great if you could have the option to show say, 10, 20 or maybe even 50 items at a time. Regards, Jared
Generating reports using Software Groups
Hello, When generating reports using Software Groups, is it possible to see which machines would come under that software group? For example, we have different version numbers of Office 2010 Pro Plus so I have added them into 1 software group, is there a way to see all of the machines that would come under this software group? Thanks in advance
User parameters in reports?
I'm new to ServiceDesk Plus. We're on Version 9.2 Build 9227, planning our deployment to our user base, eventually possibly on SQL Server. In looking at a number of the existing reports, I didn't see any reports utilizing run-time user parameters, nor did I see a way to add parameters when creating a custom report. Is it possible to set up parameters so users can be prompted to enter, say, a date range, or specific Request IDs, etc., at run-time? And if so, is there any documentation for setting
OpUtils or OpManager cannot start after fresh install
After the fresh install of Manage Engine Oputils 12, reboot and cannot get the service to start automatically. Getting error "The ManageEngine OpManager service on the local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." Ideas?
restrict to Selection only (disable 'specify') in "Title" field (in custom template)
Hi I've created a custom template where delegated admins can modify a user's AD details. When adding fields to the custom template, I notice that for the "department", the admin cannot type or enter anything manually into the field; the option is to "select" only from the dropdown. However for the "Title" field, the option is to "Select/specify" a value, and they can manually type in (create) a new Job Title. Is there any way to disable this (that is, make it only selectable). Thanks!
Cant install agent. Agent has older version must be removed first
I have tried to remove an agent that was not working is no longer managed. I have delete all manage engine files and registry. But no matter what i can not re install the agent keeps saying that it is still installed.
File Server Auditing Problem
Hi Everyobody, I've in trouble with File Server Auditing, even though I completed all the steps described in help documents and also videos, file server auditing is not working as expected. GPO setting is OK as described, I tried auto and manual configuration several times. It is also linked to related server OU. File Server share permissions is also OK as described in help documents. Now the system only reports the administrator's file actions, it is not reporting the other users file actions
A nice Dashboard
The Dashboard tab of the On-Premise edition could use a lifting. The charts look rather old fashioned. Why not use the Google Charts API or a framework for nicer graphs? Antoine
Event Log Analyzer & SonicWALL
Is it possible to collect logs and data from a SonicWALL Firewall in ELA? Currently, we have the SSL VPN setup with two-factor authentication in our SonicWALL and need a way to log all users accessing the network remotely and retain the logs for up to 13 months. Is it possible to set these up and are there any detailed instructions?
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