Question on average calculation in widget
I'm trying to create a widget that shows the open requests for the day and below shows the average requests opened per day. The widget I created uses: Select Columns Data Column - RequestID (Count) Group By: Created Time (Full Date) Show Value As Primary Value: Latest Secondary Values: Average Filters Created Time: Relative - Today I am getting totals for both the Latest and Average. My main question is what makes up that average number? Am I seeing the average number of requests created for
Admanager in 2 different continents.
I wanted to install admanager at 2 different geographic datacenters US and UK that will not share a DB. Will this cause issues?
Package Install
I am trying to install a package to a computer. The .MSI file I have is completely unattended and silent. I double click my .MSI file and it installs the program silently. Being new to Desktop Central, I cannot seem to install it. If I don't enter any properties for the MSI file, it only installs the install file, and not the program. How can I use Desktop Central to install my .MSI file, without using any properties? The .MSI file is completely hands free. Darren
Active Directory Import missing fields
Running an AD import, it runs successfully and all records appear to be "overwritten" with zero errors. But one of our Technician's job title didn't change to reflect what is in AD. Everything else seemed to be OK but in the even log, job title is blank when I know it's populated in AD. It's currently blank in SDP. Please advise on why that field isn't being updated and what I need to do or where I need to check to troubleshoot. I am assuming that Technician's info will be updated with the daily
Scripting emails
I have a question about functionality and scripting, First, I am using Service Desk 9.2 Build 9231 and will be updating to 9.2 Build 9238 with in the next week. What i would like to do is to send an email when a request is created based on the department field. ie; When a requestor creates a request i would like to send an email to a person based on what is listed in the Department field of the users preferences. I realize that SD+ sends email to the technician and requestor when a request is created.
Request it does not fall under your permitted scope. so you are not authorized to update the same
Requester 1 CC Requester 2 on the ticket but Requester 2 is not able to view the ticket details: she received : Request it does not fall under your permitted scope. so you are not authorized to update the same Is there a way that Requester 2 view the ticket details via portal?
SLA steps - what happens when re-opened
So what happens when I have a request and SLA of 30 hours. The request is responded to and closed after 20 hours. 5 hours after, the user reopens it (or it gets reopened via email). How much time do I get before the SLA is violated? Is it 5 hours or do I get a full 30 hours? We are on build 9236 moving to 9238 so if any behavior changed between those versions, please let me know. Also, as a feature request, it would be more beneficial of the below fields were countdown timers rather than what we
Technician Tracking
i need easy way , queue shape or clock to check and flow how many ticket assign to Technicians on daily basis and impact
Password Manager Pro Groups
We have multiple users and we would like use the same Resource Groups. However when another user creates a group I can't see it in the drop down dialogue box when I create a resource. I figured it was because he needed to share the resource group with me but he did. Every time I create a new resource his Resource Group doesn't appear in my drop down box to chose a group to add it to. What am I missing?
Azure SQL Database
Is it possible to run PMP on a instance of SQL hosted on Azure. If not, is it possible to run PMP on an always on SQL instance?
Password Pro behind Reverse Proxy server
On the reveres proxy server getting errors. Password pro works if just using the it's ip address and port. [Wed Jan 11 09:56:52 2017] [info] Initial (No.1) HTTPS request received for child 8 (server dns name removed:443) [Wed Jan 11 09:56:52 2017] [debug] mod_proxy_ajp.c(45): proxy: AJP: canonicalising URL //ip address removed:8009/ [Wed Jan 11 09:56:52 2017] [debug] proxy_util.c(1525): [client ip address removed] proxy: ajp: found worker ajp://ip address removed:8009/ for ajp://ip address removed:8009/
Linking responses to Change Notifications back to the Change record?
We have recently begun using the "Send Notification" feature in the Changes module. We find that when a user responds to this notification via email, it creates a new request/incident which is not what we are looking for. Is there anyway to link these responses directory to the Change and NOT create a new request/incident?
HyperV VM "The value specified for parameter[entityID] is wrong."
Hi there, When looking at virtual machines of a hyperv server, when i choose the "play" button (green triangle) it asks me the IP address and community of the vm machine that i want to start monitorizing. The problem is that, when i choose ok it gives me the following error at the top o f the page: "The value specified for parameter[entityID] is wrong." Am I missing something? Pedro.
ADSelfService Plus 5.3 Build 5323
Hello everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5323. This build further strengthens the Password policy enforcer feature by introducing dictionary rules, a passphrase option to override complexity requirements, a Unicode character requirement, and more. Enhancements: The password policy enforcer feature now ensures strong passwords for your users by: Preventing the use of any dictionary word. Prohibiting the use of five consecutive characters from
How to define an alert for non-owner mailbox logon?
Hi everybody, I need to know how to define an alert definition (not report) in case someone has logon to VIP mailbox(es). I would prefer to get an e-mail alert immediately, if possible. Any idea to do that? Regards, Sahin.
SCP Scheduler Issue
When I add an Task it highlights 2 day's. If I create an event for 5 Jan 2017 (a 1 Day Event or Task) it will highlight the 4th and the 5th? It shows as a 2 Day Task Thanks TomS
Last Polled at - blank
Why does the "Last Polled at" field remain blank when restarting the server? How do I force all the Pool at once? For example, all the monitors are blank, I want to perform the pool of all the monitors of the server, how to do?
Unable to import requesters from Active Directory
When I try to import the AD requesters, the assistant is left thinking and never moving. Can someone help me? Thank you.
Keep search fields bar open
Is there a way to keep the search field bar open at all times? (Eye glass button) Our help desk likes to utilize the search bar at the top to quickly search for Requester Names and Status. Unfortunately, the search bar closes each time the page is refreshed.
technician problem
Hi everyone, everything is working fine but there is a problem with one of our technician, i added him before but i deleted so he is not appear anymore in the technician list, and then i added him again with new account but the problem now is whenever i want to make a new request the same technician appear twice when select technician, and im very sure that there is only one account for him, i even checked from CMDB but still nothing appear.
SLA Violted Current week
Hi I'm looking to build a report to show the number of SLA's violated for the current week Postgres Version : 9.2 Build 923
Firewall analyzer Distributed Edition Installation Question
Morning we are just about to start rolling out the Firewall Analyzer software. We have purchased a distributed license for when it is rolled out wider in the environment but we have decided to start off small and only monitor a couple of firewalls. The question is can I install the Admin console and Collector on the same server to start off with? I have not seen anything in the documentation which suggests that I can or can not do this. If it is possible are there any gotchas that I need to be aware
Survey Questions mandatory
Hi, we would like to make your Survey questions mandatory to get an exact statistic. Do you think this will be possilbe in the Future ? THx Wolfgang from Austria
Service Desk Plus, Heuristically Identified as containing Trojan Downloader
Good day, Our Antivirus (Kaspersky Endpoind Security 10) has heuristically identified a generic Trojan Downloader within the service desk code. If this is a false positive, please engage with them in order to have the code trusted. I have also engaged them directly to get more clarity on why this is the case.
Authentication Failure Trap is recevied
Hi All, May I know for this type of trap. Is it related to SNMP communication or unauthorized attempt to logon on Windows? I have check Windows Logs Security events and did not found anything suspicious. Any suggestion?
Usuario y contraseña para iniciar OPManager
Ya instale el OPManager y me creó una DB en mi servidor SQL SERVER. Ahora me presenta una pantalla solicitando usuario y contraseña. Cual debo usar?
Mibs configuration
Hello, I have some issues configuring Mibs from a getaway.....I have the mibs from the vendor and when I test it on the mib browser it seems to work fine. However I get a table and I want to monitor a specific value of the table. As you can see on the attached image if I get the values from the table the Object ID wuld be 1.3.6.1.4.1.5003.10.10.2.21 and I get the values .0.0 .0.1 .0.2 .1.0 ..etc the other option is to go down on the tree an the Object ID will add .1 at the end and .1.3 depending
Self-Service Portal not offering package to machine in custom group
Hello. I have a machine that is placed in a Dynamic Custom Group, I can verify that it is in fact in that group and persists through an inventory scan, as it should. The machine also appears under the self-service portal > (custom group) > computers tab. However the package associated with that group does not appear on the self-service portal. I have tried refreshing the portal with the green icon, killing the dcagenttrayicon.exe process and re-launching it, and restarting the machine. Any help is
Edit products and vendors without admin privileges?
Is it, in any way, possible to edit products and vendors without complete ADMIN access to SDP?
RESTORE OF BACKUP
Good day! Our situation is that in our server we have 2 drives that contains the backups of the service desk. I just want to ask if it is possible to merge those two backups , because we need to upgrade to a newer version of service desk or what could be the best possible ways to restore the data or if there are other solution to restore it. Thank You and I hope you can help us in this problem.
Password Change Issue
When changing password, the following error occurs Change Password Failed Password chosen failed to meet any or all of the standards stated below: 1. Minimum Password Length: A longer password is required. 2. Password Complexity: Password should be a combination of alphabets & numerals. 3. Password History: Reuse of old password(s) prohibited. 4. Minimum Password Age: When set, you cannot change password for specified time. I can change my password with the Reset tool and security questions.
Is there a list of variables available for custom scripts ?
Hi , Just wondering if anyone knows of a list of variables that I can use in the custom scripts section ? I have only found examples using %username% %pass% %mail% but I would like to know the complete list of variables available to me Any info is appreicated
Error: Create buld Users using .csv file and enable mailbox exchange
Dear support team ! My customer using AD Manager Plus with EXChange server 2010. They want to create bulk users and enable mail exchange using .csv file, I created template .csv file. When I using this file, I see in AD have user and in Mailbox server have mailbox. But, user don’t login mail then I need to reset pass in AD then user can login successes. So, Can you help me fix this case. I send information license of customers and .csv file then I created. .csv file: givenname,displayname,password,OU
Export Attachments
We have an attachment that is used for requesting access that comes from a specific Requester. Is there a way to export these attachments all at one time from this specific Requester to a folder? Thanks,
Request Module - Estimated Effort
Hi Can I please have some assistance creating a report which includes estimated effort with-in a request ? As Estimated Effort does not seem to be an available column. Am running postgres sql I would like to report on Request ID, Owner, Title, Scheduled Start Time, Scheduled End Time, Estimated Effort. And filter Category is "Project" Request Status is "on-hold","open","None" Grouped by Technician
Problem Module and Updated Date field
I am trying to determine what purpose the Updated Date field in the problem management module reporting serves. I have tested it and if I update the problem record, this field does not change in our problem reports. As an example, I added an impact statement to one of our problem records, but the report shows No Value for the Updated Date field. I would like some sort of report that shows when a problem record was last updated or acted upon. Craig Rice
Asset Reassign Workflow
We utilize ServiceDesk Pro to assign assets to users. I would like to be able to generate an email to our Finance department who has to manage a separate fixed asset inventory system when the asset is assigned to a new owner. Is there any way to do this?
Function that user can acknowledge the asset he borrows.
A feature where the user can acknowledge/sign the asset he borrows. Perhaps via RFID-Tag.
Generate report by technical assistance groups
Hello, my name is Ezequiel I am looking for a report that shows the account of tickets made per month of a technical assistance group. Particularly the Help Desk group. I would be grateful if anyone could help. Thank you.
SNMPv3 with Auth&Priv
Hi there, I tried configuring Opmanager to use SNMPv3 with AES128 and SHA, however this didn't work. I took a pcap of the interface and could see that the second packet (first one to gain engineID) sent by OM has SNMP->msgGlobalData->msgFlags set to 5, this is authenticated but not encrypted so I assumed this was the issue. I changed the managed device to use auth and no priv and OM to use just SHA no AES and it worked a treat. I guess this is a bug? From a security and compliance perspective I would
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