Recently, multiple technicians reported the following error when trying to run a custom SDP report:

Sorry, unable to execute the report, as a report generation for this login is already running.

The technicians did not cancel a previously running report.

We already tried the following:

- deleting the report folder of the affected technicians on the SDP application server (\ManageEngine\ServiceDesk\reports)

- increasing the maximum total number of simultaneous report users from 15 to 20 (SDP > Reports > Custom Settings)

Restarting the application service is not an option because of 24/5 operational requirements.

What else can we do?

Best regards,
Demetrius