Change log in Opmanager
Hello Is there a way to see a user history of what changes were made in OpManager. We have had a few instances of a technician making a major change within OpManager and breaking one thing or another. But we dont know who made the change or when. Like in AdManager its keeps a complete log of all technicians actions within the application.
404 Error on new install
Hi, We're evaluating this software based on some recommendations, but ran into issues right out of the gate. The install seemed to go fine and the only change we made was the web server port (from 80 to 8080). Opened the localhost web page and the login screen came up, entered the credentials and submitted them but the browser gets redirected to: http://localhost:8080/netflow/jspui/NetworkSnapShot.jsp Which produces a 404 error. Evaluation is now at a stand still.
Can you edit the Enrollment Pop up ?
I want to be able to remove the 3rd item (self service directory update: update the changes in contact details yourself!) we aren't using this feature.
Task Associated Request
Is it possable to have more than one Associated Request attached to a task?
Missing fields in Reports
I'm trying to run some basic reports on the requests module in ondemand SDP. I can't seem to find fields such as 'Description'? I note this field is available in on-premise as "Description". Likewise in the tasks module I can't find a 'Description' field. Is there a reason for its absence, or is this a bug? Regards, Craig
Technician Auto Assign loses configuration
Dear all, We cannot pinpoint when, but from time to time, we lose people from the technician auto assign exclusion list. We add the technicians again, but after some time the issue reoccurs... We want only Service Desk Technicians to be auto assigned, so we have excluded all the other technicians. It seems the system only stores 40 exclusions, which is quite strange. Your Version : 9.2 Build 9227 Could you please advise? We are receiving this issue repeatedly.
Change Workflow Approval Process
I'm wondering if you would be available to assist me with creating a workflow approval process that would allow multiple approvers to sign off on a change control ticket such as: Ticket gets submitted goes to approver #1, approver #1 gives the ok then the process goes to approver number 2 for the ok, and so on to 3 and 4, before final approval is given. How can a process like this be setup within the change workflow feature?
Ghost Requests
Hi, It would be great if you implemented Ghost Requests...I used a system ages ago where a type of ticket "Ghosts" could be raised by administrators to test the rules around how tickets were managed. These were always invisible to normal users, reports, SLA's and only visible to the system and system admin but did help with making sure the rules you had in place for assignment, SLA etc. were being applied without impacting BAU tickets. Although we do alot of our tests in our test environment we still
Provisioning App returning 500 Internal Server Error - API102: Error occured
The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1194 more users to migrate so they may log in and send requests through via Web Portal. 194 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users.
Bulk Sms
hi how can i configure another bulk sms provided other than the 3 integrated in the system . Also if i get a api can i configure the other provider for notification to technical .
Expire passwords, and force users to change password regularly
Hi, Is there a way in Support Center Plus' Web Portal to force users to change their passwords every 6 months or so? And is there a way to configure Support Center Plus' Web Portal to let passwords expire if not changed? And last but not least, is there a way to define policies for passwords such as minimum number of characters, mixture of uppercase letters / lowercase letters / digits / non-alphabetic characters? Apart from the Support Portal users, all of the above is also of interest for Support
patch 9.2.40 - "Font Family" improvement is a nightmare...
I am referring to the below behaviour change and assume that you haven't tested this "improvement" properly. Now, it is almost impossible to differentiate regular (read request) and bold font (unread request). It is very, very annoying and makes the work more difficult. Font family used across the product has been changed to 'Roboto' for consistency. Any styles added / modified by customer's manually will be removed during this upgrade. Customers have to redo the modifications again after the upgrade.
Introduction of New Rich Text Editor in ServiceDesk Plus !
Dear All, We are planning to introduce the "New Rich Text Editor" in our product. We have taken up this feature because of the increasing no. of issues related to formatting when you access SDP with different browsers. New Rich Text Editor has the following features: 1. A new look and feel. 2. You'll experience faster loading of the page. 3. Wide range of fonts and font sizes available. 4. Font face and font size customization is available as per the users need. 5.
Problems with latest updates Layout of Request Module
Hi, We having issues with the layout of the system after the latest update 2938. A space occurs in the requests module where the "new incident" button is located. Please find attached a screenshot from our system as well as a screenshot from your demo system how it should look like. The deletion of the folder listed below did not solve the problem (and restart of application): server/default/tmp server/default/log applications/extracted We are running on Linux, and our license as below: Product Name
Custom Columns for OpManager Reports
Hi, Can someone please advise how to create a custom columns on the OpManager Reports section. Thanks, Ramesh
SNMP printer serial number
Hi, we have just rolled out a new fleet of Lexmark printers, SNMP works however it does not retrieve the printer serial number. I have added the following entry to the snmpconfigurations.xml file and restarted the service desk service with no luck. <snmpconfiguration devicetype="printer" Vendor="Lexmark" attribute="SerialNumber" oid=".1.3.6.1.4.1.641.6.2.3.1.5.1" /> I have tried variations of the above, changing the attribute to "SerialNo" and "ScannedSerialnumber" but these do not work either. the
Duplicate request
hi, is there any option to Duplicate request (Service Request) this feature available for incident only and we need it for service request also.SDP build No.9229 thnk you
SD+ integration with ELA
Hi, Is it possible to integrate ELA with SD+? if yes, how it works, can I open incidents from ELA for example? Thanks
Can't login in to Service Desk
We were trying out Service Desk Plus and for some reason it is now not allowing us to login. We still have the default password for administrator, but when we login in the page just flashes really quickly and then returns to the login with incorrect username or password. We are connected to MSSQL on another server and have this installed on Windows 2008 R2. There are no errors in the event viewer. Any Suggestions? thanks Wil
Verification Code Length
Currently ADSS send 8 digit verification codes We would like to make it 4-digit. Please advise.
Multiple ManageEngine software on the same server
Hi guys. A little help. I installed ServiceDesk Plus on my server and it's working, now I want the integration with ADManager, ADSelfService and OpManager but I need to install on the same server ServiceDesk was installed. When I start ADSelfService it throws an error saying pg_ctl.exe doesn't exist or is in use. ADManager works well and OpManager either. Can I install ServiceDesk and ADSelfService on the same service? How? Thanks for the help.
Feature requests for RackBuilder of beta.
Hi all, We have tested the feature about beta of Rack Builder. We seem to be nice if you add below features for Rack Builder: 1. Ability to blinking the icon when alarm is generated. 2. Ability to edit the "Front/Rear" name. 3. Ability to edit the font size/color. 4. Ability to add several fronts on one canvas. 5. Ability to move(or drag & drop) the location of Front image. 6. Ability to change the background color/image. 7. Ability to add to widget of dashboard. 8. Ability to remove the margin between
Moving database from localhost postgres to enterprise postgres server
Is this possible?? I tried the change DB function, but it does nothing. Would like for all postgres db's to run on our enterprise PGSQL server, not in individual instances on separate servers.
Reglas comerciales
Buenas Tardes, Arme una regla comercial para que cuando los incidentes cambien a estado "resuelto" se asignen a un grupo determinado para que los de ese grupo se encarguen de cerrarlos. Pero los incidentes siguen quedando asignados al técnico que recogió dicho incidente. La regla actualmente esta puesta para que se ejecute cuando es creada y editada. Como regla tiene que cuando el estado es "resuelto" se asigne a un grupo en particular y que notifique por correo electrónico a una dirección. No se
Powershell Scripting Issues - Setting Account Expiration Dates
Hi, My institution is attempting to, with the addition of AD Manager to our toolset, set an account expiration policy for our users (We are a college). We have specific dates upon which we would like the accounts to expire upon, so that students are still able to have an account to register for classes with. Using a powershell session, I can verify that the script does work as intended. When attempting to use the script in conjunction with an AD User Creation template, however, it fails to properly
Migrating from test to production environment
Are there any methods for exporting things out of one AD Manager environment such as delegation roles, naming formats and other server configurations, and importing them into another environment? A lot of configuration has gone into my test environment and I'd love to be able to pull that into my production server in some automated fashion.
Per-User Notifications and Request Closing Rules per Support Group
Two requests I have are in the subject. It would be nice for us to have the ability to select what technicians get what notifications. "Alert Technician by e-mail when a request is assigned" - This would be nice to control which technician wants to get these notifications. Not everyone wants to be spammed with emails, yet some people would like to have these. Same goes with "Alert(or Notify) technician by e-mail when there is a new reply from the requester" - This would also be nice to control per
Provisioning tool error API 102
The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1000+ more users to migrate so they may log in and send requests through via Web Portal. 194 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users. I found in another thread this answer: As discussed we have increased the requester login count from
Service Plan - Monthly allowance
My client has infinite monthly allowance, is this the best way to reflect this in a service plan?
User/Admin guide
Hi, Does anyone know where to locate the user or administrator guide for NCM? I am trying to configure configlets for a Juniper switch and I am having trouble. I would like to verify in the administrator guide the correct steps. Thanks
Send soon to expire Account Notification Scheduler Notification to manager?
Does AD Manger Plus have the ability to email the manager of an account that is expiring?
9240 looks good!
Just updated from 9234, the font/size/bold looks much better, easier to read. Thanks for the update!
FAILURE :Database exception while discovering workstation. : Duplicate entry for key
FAILURE :Database exception while discovering workstation. : Duplicate entry for key Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. Currently this error is only happening to a single host. It is a VMware ESXi 5.5 Host all 5 other ESXi hosts scan properly.
CAB member doesn't have a Reccomend and Reject buttons
Hi We are in the process of setting Change management module up. We made an example with 2 CAB members, however one of the CAB members gets the Reccomend/Reject button while the other one doesn't. Do you have an idea what settings on the users we need to change in order to make it work?
Query to import categories sub categories items with descriptions
Hi, I know that I can import categories, sub categories and items. But there is way that I can import as well their corresponding descriptions? Customer have a CSV file with all the categories, sub categories and items with their corresponding descriptions. I want to to use that file to import them without to have to go to each one and enter their description manually. Thanks, Jose
Info on upgrading ServiceDesk - XP and Chrome49
Hi, I’m planning to upgrade from 9227 to 9240. We have some users that needs Windows XP for legacy apps, and I fear that I may encounter some problems letting them access ServiceDesk. (IE8 is no longer supported, so I ask them to use SDP with Chrome 49). Is there any problem so far with XP + Chrome49 with ServiceDesk Plus 9240? Thanks Marco
SSL with SHA2 Certificates
Hi, ServiceDesk supports SHA2 Certificates for SSL? Is there any walkthrough to set up a proper keystore with SHA2 Certificates? Thanks Marco
Url monitoring : Proxy
Hi, It would be worthwhile to be able to define a proxy for each url monitoring. Please, would that be possible? Regards, -- Ali
Creating request via email
When creating requests through email, is it possible to include information to pre-populate some of the details, like due date, category etc?
AD360 - Build 4108 introduces notification center.
Hello Everybody! We are happy to announce the release of the latest build of AD360 – build 4108. This build introduces notification center to alert you about critical events. Feature: Notification Center - Now get instantly alerted about critical events, such as low disk space, product downtime, and mailer server configuration, and take necessary action from within the web console itself. IMPORTANT NOTE: Existing customers of AD360 can update to this build using the service pack from: https://www.manageengine.com/active-directory-360/service-pack.html
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