Readding Default Dashboards
Now we have upgraded to V12.2 I have noticed the default Dashboards are empty. I'm not sure if this was removed because they were not used, is there any way to add back the standard Dashboards as the tabs are there, however when clicked they are blank. Kind Regards Christopher Smith Westmill Foods I.S Team
Did you know - How to change database server to MS SQL?
ADSelfService Plus comes packaged with a default PostgreSQL database. But, it also lets you to change the database server to MySQL or MS SQL. Steps to be followed while migrating to MS SQL: 1. Download and install the latest version of ADSelfService Plus. 2. Copy the files bcp.exe and bcp.rll from MS SQL installation directory to <ADSelfService Plus Home> \ bin folder. 3. Check whether the "SQL Server Browser" service is running on the server where MS SQL is installed. If not, please start the service.
DesktopCentral Server Makes Heavy Upload on Internet and Stops the Network
Hi, our main Desktop Central has a problem, when we turn it on it makes heavy upload on Internet for hours which makes our network very slow and also the server itself (it consumes all the bandwidth which is 40 MB). the problem happened after I downloaded critical Windows updates to the Server in order to deploy it on clients. anyone can help me know the problem as now we switched it off until solve the problem .. thanks.
[KB] Hawk's Eye on License Usage
Licenses are precious entities which must be managed efficiently; otherwise you would end up paying more for it than expected. Not all the users who have been assigned Office 365 licenses would be utilizing it, or at least not all the services offered by Office 365. You must also renew licenses at the right time to ensure a hassle free working environment. Hence, it is inevitable that you should maintain a hawk's eye on license usage. To manage Office 365 licenses efficiently, make sure that you
Invalid Certificate When Patching
I have a number of updates that are failing to be installed on one computer. Each of them is a Microsoft update or rollup from between October 2016 and December 2016. They all fail with this error message: The certificate for the signer of the message is invalid or not found. No other computer has had this issue. Patch IDs are 21627 21847 21850 21904 21926 21928 103689 103821 What would cause these patches to fail with this message? Why have some 80 odd other very similar builds not been affected?
Solving bandwidth woes with NetFlow Analyzer 12.2
Hello everyone, With the start of new year, we have come up with a series of webinars for every month. We invite you to attend our first webinar on "how to solve your bandwidth woes with NetFlow Analyzer 12.2", without wasting much time. Attend this webinar to learn: About the recent trends in bandwidth management How NetFlow Analyzer is unique from other tools How to troubleshoot bandwidth issues with NCM add-on About new enhancements - exporting flows from web UI How to generate custom reports
Monitoring Issue
Hi, I need some help here I watched the video you sent me about creating the template everything went smoothly but current I facing a problem here is that those monitor items is not working that I selected from below. My Firewall I using is Fortigate300C which I don't think you have it so I created it myself. I have two images below one is the template for my device second will be I trying to test out the monitor part. I can't retrieve the data out to display for my device and I did test for the
Field and form rules to filter custom field based on Site
After reading the following forum post regarding Field and Form rules filtering I've decided to give this a go on my requester form https://forums.manageengine.com/topic/field-form-rules-filtering-list-of-picklist-values I'm trying to filter the results of my custom field named Location (WorkOrder_Fields_UDF_CHAR90) by what is selected from the Site field Example- If someone selects 'Reading' from the Site field i only want options in the Location field to display if they contain the word Reading
Ticket Prefix
Hi Is there any option to have the ticket ID prefix like 170001 will be the first ticket for 2017 and then I will reset to next year to 180001? Regards Irfan
VPN and OpManager
Hi, My team and I are evaluating the OpManager. The issue that I am having with the OpManager is our VPN appliance. We are using PulseSecure/Juniper MAG VPN appliance. The OpManager discovered the MAG via snmp v2c (to make things simple for now), but it is not providing any data. We are also using Zabbix, and Zabbix is giving us way more information compare to OpManager with no data at all. Does anyone have this issue with VPN and OpManager? Thanks
Dashboards and CCTV views in v12.2
Hello We have couple of issues/quirks with v12.2. The first is the real time graphs for bandwidth monitoring on the dashboard. Is there any way to change the percentage on the graph to something more useful like the bandwidth in Mb per sec? The second is we use a dashboard showing all of our sites current status (which shortcuts to a business view for each site) is there anyway to increase the size in the dashboard widget and CCTV views? as the current size is far too small to see on a 50" wallboard
MIB browser
Hi Guys, i am new to this tool over here. I added my Fortigate300C to monitor and I wanted to add in my own MIB files to it I used the MIB browser then I read from their website which they indicated that there is a set button or something to set into my device. P.S: is there any guide/tips for this and monitoring other SNMP devices website do give me a link of it :) appreciate it. Thank You
Moving OpManager App and DB Servers to new machines
We have OpManger 10 (Build 10100) installed on a Windows Server 2008 R2 server with the database in SQL 2005 on a Windows Server 2003 R2. We are wanting to migrate these to new machines (App on Server 2012 R2 and SQL on Server 2008 R2 with SQL 2012). Note: We dont want to bring down the current environment until the new one is up and running properly. The following has been done: 1. I have successfully performed and backup and restore of the OpManager database from the old SQL server onto the new
ZOHO Reports - Variable
Hi there - How do I make a variable in ZOHO reports to append to my reports for a date? I'd rather not need to go in and select the months, i was hoping to have it generate automatically. For instance, "CurrentMonth" variable.
Re-open an archived ticket?
We need to open a ticket that has been archived but don't see an obvious way to do it. Is it possible?
Troubleshooting powershell scripts
Hi All, Does anyone have any tips on how to troubleshoot powershell scripts that are setup in custom triggers? I have two that are not working as expected (seeing no results at all), although the request history log shows both the scripts are being run when the request is submitted. Thankyou, LL
Can alternate approvers be configured?
In the situation that an approver is unable do the necessary approvals (away or ill for example) can an alternate approver be configured without having to manually change each pending request? Best regards Dave
Move OpManager 10 App and SQL Database to new servers
We have OpManger 10 (Build 10100) installed on a Windows Server 2008 R2 server with the database in SQL 2005 on a Windows Server 2003 R2. We need to copy the setup to a new machines (both the application and database). We don't want to turn of the old setup until the new one is fully operational. I think I am nearly there but I don’t this it is working completely well. So far I have: 1. 1. Created a copy of the OpManager database and moved it onto a new SQL server 2. 2. Installed the
Boolean Custom Field Type
It would be great if we could have a Boolean custom field type such as a check box. Not only for requests templates, but for requester profiles as well.
Create a request with API, how to add a hyperlink into the description field?
Hello I am creating a request with powershell with API. I'd like to insert a hyperlink into the description field. What is the syntax I have to use, so I'm able to click on the hyperlink? I already tried with html syntax like $link = "<a href='http://www.metas.ch'>Test</a>", but only the word Test is shown without a clickable hyperlink. Regards, Markus
Report - alphabetical sort view
Hi, A while ago I asked if you could overhaul the Reports view in SD+ and was told it wasn't on your schedule. As you know the current situation is you create a report and it is just added to the bottom of the list with no way of sorting them. However, could I ask that you put in an alphabetical sort view so that the reports are automatically sorted from A to Z when they are created. At the moment I have dozens of reports in each folder and with no way of sorting them it has become very messy and
Audit data retention
Is there somewhere that the retention of audit report data that is held in the database? Is it forever? Is it configurable?
Import Requesters From AD Group
Hello, Is it possible to import only requestors from from a specific AD group? Thanks
Health Scan system issue
Hi guyz, I have this issue;We implemented a system scan schedule in DC;but i receive a message on our 'system heath graph' showing that there are 2 systems which their 'Heath is not available'. However,their agent is up and i can remote on. Your help will be appreciated. Thank you, Brian B.
Difference between two dates in days
Hello I have the following query: select qd.QUEUENAME "Group",wof.UDF_CHAR5 "Weekly Meeting",qd.QUEUENAME "Group", ti.FIRST_NAME "Analyst",wo.WORKORDERID "Request ID",wo.TITLE "Subject",N.NOTESTEXT "Notes Text",wof.UDF_CHAR4 "Vendor_Name",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.DUEBYTIME) "DueByTime", longtodate(wos.last_tech_update) ,longtodate(N.NOTESDATE) "Notes Date" FROM WORKORDER wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
Where are attachments stored for ServiceDesk?
Where are attachments stored for ServiceDesk? Let's say we have several attachments that needed to be deleted. Is there any easy way to do this?
How often is a Windows Domain Scan performed?
We're using SDP 9237. How often is a Windows Domain Scan performed? Are they performed automatically? I could not find any settings to configure how often these scans are performed. Thanks.
Service Catalog drop-down menu not showing up
Can anyone help me understand why my Service Catalog drop-down menu isn't showing up? I have a service under a service category so there is service template I created. However I don't see it under the Request Catalog menu that only displays Incident templates. I also don't see a Service Request menu as referenced in the user guide. I inherited the implementation so I'm trying to backwards engineer how it was set up.
Daily Work log Reports between modules
Good afternoon, Currently we track technician time mostly on incidents. We want to better utilize the projects and changes module, but the biggest thing that keeps us from doing that is a easy way to keep track of daily time. At the moment time is not added across the different modules in service desk. Below is a screen shot of the lay out of the report we use, can we get a MSSQL query that looks similar to this where it will pull work logs from the changes and projects modules and add total times
Captcha issues
ADSelfService version: 5.3 build 5320 Configuration includes a Citrix Netscaler for internal and external access. Netscaler services show everything is UP on the back-end server (only checks port 8888, which is what the server is configured to listen on. It has worked in the past. From external, the Captcha displays like a broken image, but internally, Captcha displays OK. Tried different browsers (Chrome, IE, Edge) with same results. Internal External Any ideas???
How to delete a site being used by another module?
We have a site that was imported from AD by accident (misspelling). We would like to delete this site from the Site List. When I try to delete the site, I get this message: WARNING: Site cannot be deleted as it is being used by a module. I have gone through the assets, requests, and requesters and changed all instances of that site to the site it should be. The site is not being used under any projects, changes, or problems. Where else would I check where this site is being used so it can be deleted?
User Requirements to user Analytics Plus
So we have the Enterprise edition installed successfully on a server. it's synced to Service Desk plus successfully. Most users can access reports. but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen: https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601 He is also using the same version
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, We have released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets RTL support for locales Arabic & Hebrew Kindly do check out these enhancements and please let us know your feedback's
how can running instance manage engine service desk plus on two server with one data base
how can running instance manage engine service desk plus on two server with one data base on our other office branch?
how to custom Font Portal
how to change font service catalog ?
Please enalbe “Add task” & “Associate Project” under “planning stage” of change
team, Our customer arise following feature requests, please analysis it, give us your comments: They want to add following features under "Planning stage" of Change module. 1. allow user to "Add/Edit Task" like in the "Implement stage". 2. allow user to "Associate a Project" like in the "Implement stage". Since, in the Planning stage, there maybe are some "TASK" need to do (call as pre-task), only these task be completed, the change can go to be approval stage. And, for some complex tasks, it's
Holidays Dates display incorrectly
Hi, When setting my holiday dates for the new year, they are appearing to be offset by 1 day, as per attached screenshots... Is it possible I can re-align the dates again? Regards
Problem restoring a backup
good afternoon, in writing here because i am out of resources trying to resolve this problem with our servicedesk pro. the thing is i have installed a new windows 2016 server also i have installed "ManageEngine_ServiceDesk_Plus_64bit(9121)" which is the same version of the production server. when i tried to restore a back up it never show a message saying "the data was restored sucessefully or something like that" i dont know if it really show a message just saying, then when i tried to run the services
Additional Field and Form Rule - "Change Template to"
Hi We have a large number of users who choose the incorrect template. As a result the business rules do not assign correctly. Are you able to add the following Action: "Change Template to" I am hoping to then create a rule that applies this action on the field "Category". Example: If Category contains ..... then change template to.....
OpManager 11
Hello, Good afternoon! I am is configuring Active Directory in OpManager. Wonder what permission the user need to possess? And which ports are used in the communication? Thanks!
Next Page
