Hi,

we have just rolled out a new fleet of Lexmark printers, SNMP works however it does not retrieve the printer serial number. I have added the following entry to the snmpconfigurations.xml file and restarted the service desk service with no luck.

<snmpconfiguration devicetype="printer" Vendor="Lexmark" attribute="SerialNumber" oid=".1.3.6.1.4.1.641.6.2.3.1.5.1" />

I have tried variations of the above, changing the attribute to "SerialNo" and "ScannedSerialnumber" but these do not work either.

the oid successfully retrieves the serial number using MIBBrowser

any help appreciated, thanks